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10 Ways Successful People Communicate With Others

10 Ways Successful People Communicate With Others

Every great leader is a great communicator. Great leaders are intentional about their communication. They know how they show up matters, every single day. They strive to form connections with others. They influence and inspire others to do their best. Master these ways successful people communicate and watch your leadership skills soar.

1. They Are Skilled at Reading Body Language

Successful communicators know that posture doesn’t always provide good indications about someone’s feelings. Instead, they learn to pick up on subtle cues. They are experts at picking up on micro expressions, which are very brief facial expressions that occur when people conceal their feelings. Excellent communicators have learned to read these very slight facial cues that last only a fraction of a second. They tailor their messages as they go, based on these tiny cues, in order to maximize their influence. Dr. Paul Ekman, a prominent psychologist and researcher, has studied nonverbal behavior and has developed a training program to read micro expressions. Check out www.paulekman.com to learn more.

2. They Are Honest

Great leaders know that information full of half-truths causes mistrust. They are honest with others. When they’re unable to share classified information, they say exactly that. When they are able to relay messages, they give concise and clear messages without a bunch of fluff.

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3. They Don’t Micromanage

Great communicators don’t demand control of the details. They delegate effectively. They instill a sense of confidence in others, empowering them to do their best. They are positive and encouraging. They enable others to expand beyond their comfort zones to achieve their goals.

4. They Don’t Waste Other People’s Time

Excellent communicators don’t hold meetings just for the sake of holding meetings. They understand the value of someone else’s time. They inform others of their clear agendas and specific goals for each meeting they lead.

5. They Hold Themselves Accountable

The best leaders know they’re not perfect. They don’t wait for the general public to discover their blunders before admitting them. They don’t conceal when they’ve wronged others. Great communicators say things like “I’m sorry,” and “It was my fault.”

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6. They Give Credit

Great communicators give credit where it’s due. They know the significance of making others feel valued, important, and appreciated. They take time to thank others privately and publicly.

7. They Speak with Confidence

Successful leaders speak with authority and confidence. They understand the value of appropriate tone and effectively timed pauses. They don’t bury their heads in the sand when tough messages need to be delivered. They deliver information powerfully, tactfully, and poised.

8. They Are Excellent Listeners

Great leaders have mastered their listening skills. They are actively engaged in every conversation. They don’t let their minds wander when someone is talking to them. They focus on understanding what the other person is saying instead of thinking about what they’re going to say next.

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9. They Ask Questions

The best communicators ask questions to make sure they’ve heard someone’s message correctly. They realize pertinent information can get lost if it’s not fully understood, so they ask for clarification when needed. They also realize they don’t have all the answers on every subject.They recognize when they need the expertise of others, and ask questions for guidance when appropriate.

10. They Invest in Others

Great leaders strive to learn what motivates and inspires others. They invest time and energy into learning what lights people on fire. They know that building up someone’s strengths and fueling their passion promotes innovation. Successful communicators cultivate an environment where others can maximize their natural talents as they work toward achieving their goals.

In Conclusion

Successful people have mastered the art of communication. They value honesty and authenticity in relationships. They lead with intention and clarity and fully understand the importance of excellent communication. By developing your communication skills, your success will soar.

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Featured photo credit: Steve Jurvetson/Planet Explorers debut with Will Marshall’s TED Talk via flickr.com

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Dr. Kerry Petsinger

Entrepreneur, Mindset & Performance Coach, & Doctor of Physical Therapy

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Last Updated on September 30, 2020

Effective vs Efficient: What’s the Difference Regarding Productivity?

Effective vs Efficient: What’s the Difference Regarding Productivity?

When it comes to being effective vs efficient, there are a lot of similarities, and because of this, they’re often misused and misinterpreted, both in daily use and application.

Every business should look for new ways to improve employee effectiveness and efficiency to save time and energy in the long term. Just because a company or employee has one, however, doesn’t necessarily mean that the other is equally present.

Utilizing both an effective and efficient methodology in nearly any capacity of work and life will yield high levels of productivity, while a lack of it will lead to a lack of positive results.

Before we discuss the various nuances between the word effective and efficient and how they factor into productivity, let’s break things down with a definition of their terms.

Effective vs Efficient

Effective is defined as “producing a decided, decisive, or desired effect.” Meanwhile, the word “efficient ” is defined as “capable of producing desired results with little or no waste (as of time or materials).”[1]

A rather simple way of explaining the differences between the two would be to consider a light bulb. Say that your porch light burned out and you decided that you wanted to replace the incandescent light bulb outside with an LED one. Either light bulb would be effective in accomplishing the goal of providing you with light at night, but the LED one would use less energy and therefore be the more efficient choice.

Now, if you incorrectly set a timer for the light, and it was turned on throughout the entire day, then you would be wasting energy. While the bulb is still performing the task of creating light in an efficient manner, it’s on during the wrong time of day and therefore not effective.

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The effective way is focused on accomplishing the goal, while the efficient method is focused on the best way of accomplishing the goal.

Whether we’re talking about a method, employee, or business, the subject in question can be either effective or efficient, or, in rare instances, they can be both.

When it comes to effective vs efficient, the goal of achieving maximum productivity is going to be a combination where the subject is effective and as efficient as possible in doing so.

Effectiveness in Success and Productivity

Being effective vs efficient is all about doing something that brings about the desired intent or effect[2]. If a pest control company is hired to rid a building’s infestation, and they employ “method A” and successfully completed the job, they’ve been effective at achieving the task.

The task was performed correctly, to the extent that the pest control company did what they were hired to do. As for how efficient “method A” was in completing the task, that’s another story.

If the pest control company took longer than expected to complete the job and used more resources than needed, then their efficiency in completing the task wasn’t particularly good. The client may feel that even though the job was completed, the value in the service wasn’t up to par.

When assessing the effectiveness of any business strategy, it’s wise to ask certain questions before moving forward:

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  • Has a target solution to the problem been identified?
  • What is the ideal response time for achieving the goal?
  • Does the cost balance out with the benefit?

Looking at these questions, a leader should ask to what extent a method, tool, or resource meets the above criteria and achieve the desired effect. If the subject in question doesn’t hit any of these marks, then productivity will likely suffer.

Efficiency in Success and Productivity

Efficiency is going to account for the resources and materials used in relation to the value of achieving the desired effect. Money, people, inventory, and (perhaps most importantly) time, all factor into the equation.

When it comes to being effective vs efficient, efficiency can be measured in numerous ways[3]. In general, the business that uses fewer materials or that is able to save time is going to be more efficient and have an advantage over the competition. This is assuming that they’re also effective, of course.

Consider a sales team for example. Let’s say that a company’s sales team is tasked with making 100 calls a week and that the members of that team are hitting their goal each week without any struggle.

The members on the sales team are effective in hitting their goal. However, the question of efficiency comes into play when management looks at how many of those calls turn into solid connections and closed deals.

If less than 10 percent of those calls generate a connection, the productivity is relatively low because the efficiency is not adequately balancing out with the effect. Management can either keep the same strategy or take a new approach.

Perhaps they break up their sales team with certain members handling different parts of the sales process, or they explore a better way of connecting with their customers through a communications company.

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The goal is ultimately going to be finding the right balance, where they’re being efficient with the resources they have to maximize their sales goals without stretching themselves too thin. Finding this balance is often easier said than done, but it’s incredibly important for any business that is going to thrive.

Combining Efficiency and Effectiveness to Maximize Productivity

Being effective vs efficient works best if both are pulled together for the best results.

If a business is ineffective in accomplishing its overall goal, and the customer doesn’t feel that the service is equated with the cost, then efficiency becomes largely irrelevant. The business may be speedy and use minimal resources, but they struggle to be effective. This may put them at risk of going under.

It’s for this reason that it’s best to shoot for being effective first, and then work on bringing efficiency into practice.

Improving productivity starts with taking the initiative to look at how effective a company, employee, or method is through performance reviews. Leaders should make a point to regularly examine performance at all levels on a whole, and take into account the results that are being generated.

Businesses and employees often succumb to inefficiency because they don’t look for a better way, or they lack the proper tools to be effective in the most efficient manner possible.

Similar to improving a manager or employee’s level of effectiveness, regularly measuring the resources needed to obtain the desired effect will ensure that efficiency is being accounted for. This involves everything from keeping track of inventory and expenses, to how communication is handled within an organization.

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By putting in place a baseline value for key metrics and checking them once changes have been made, a company will have a much better idea of the results they’re generating.

It’s no doubt a step-by-step process. By making concentrated efforts, weakness can be identified and rectified sooner rather than later when the damage is already done.

Bottom Line

Understanding the differences between being effective vs efficient is key when it comes to maximizing productivity. It’s simply working smart so that the intended results are achieved in the best way possible. Finding the optimal balance should be the ultimate goal for employees and businesses:

  • Take the steps that result in meeting the solution.
  • Review the process and figure out how to do it better.
  • Repeat the process with what has been learned in a more efficient manner.

And just like that, effective and efficient productivity is maximized.

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Featured photo credit: Tim van der Kuip via unsplash.com

Reference

[1] Merriam-Webster: effective and efficient
[2] Mind Tools: Being Effective at Work
[3] Inc.: 8 Things Really Efficient People Do

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