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5 Simple Ways to Boost Your Business Sales

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5 Simple Ways to Boost Your Business Sales

Increasing your business’ sales can seem like a tricky process. Where do you start and how much is it going to cost you? Those are probably the questions going through your head right now, but the good news is that there are 5 simple techniques that you can implement into your business that will help you boost sales without costing you a dime or taking too much hard work.

1. Put the customer first.

The first thing every salesperson in your establishment needs to do is put the customer first. This does not just mean the brand new customers who walk through your door, but the loyal customers who have already purchased from you—those customers need to be lured back or your business will not flourish. Sure, it is great to get new business, but without your loyal customers coming back, those new customers are going to dwindle too. Help your employees learn how to cater to those repeat customers with simple tactics, such as greeting them by name, informing them of future sales, and offering them free samples of new products. The more special or rewarded your current customers feel, the more likely it is that they will come back again and again.

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2. Cut down on the time a sale takes.

Customers are busy (as we all are), which means they want to be in and out of your establishment in as little time as possible. You can help make this happen by having your sales professionals ready for any questions or problems that come up including having access to the pricing, special offers, and any other issues that may arise during the sales process. If there are questions that your sales staff cannot answer, they need to have a method of obtaining the answer fast—whether via telephone, instant message or any other way that technology allows them to provide an instant answer, taking the risk of losing the customer to a competitor that has the answer right away. In general, the quicker you can get customers in and out, the more satisfied they will be.

3. Cut down on wait time.

No one likes to wait, whether it is for a table at a restaurant, a fitting room at a retail store, or a room at the doctor’s office, waiting feels like a waste of time. Rather than forcing your customers to wait and get angry, use a waiting list management software that enables you to notify your clients when it is their turn. This efficient method of alerting clients helps to move people around your establishment and focusing on other things which is especially helpful if you are a retail store or a restaurant with a bar where clients can be spending more money. The app allows you to text customers right on their own smartphone or tablet when it is their turn. This helps to not only increase your profits, but also increase customer satisfaction, which can be directly tied to a successful business.

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4. Enlist team work.

Your employees should be able to work well together for the greater good of the clients. When you have employees that have one another’s back, you can trust that the customers are well cared for rather than having employees that are only out for themselves. For example, in the restaurant business, if you have a wait staff that not only caters to their specific tables, but keeps an eye on others to see if they have any immediate needs, you will have a higher level of customer satisfaction and a higher customer loyalty rate than an establishment with tables that get ignored because a server is overwhelmed.

5. Keep your employees happy.

No employee is going to try to boost your sales for you if he is unhappy. Let your employees know on a regular basis how important they are to you and that you value them. When employees feel like they have a special part in the success of a business, they are more likely to work hard to continue to increase sales. This step only requires you to be genuine and true to your word in order to make your employees feel good.

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If you are ready to take your sales to the next level, try a few of these simple tips. Whether you add a few simple steps to make the sales process easier for your sales professionals or you start to use a wait list management app, the key is that your focus is on the customer and how you can make his experience better. These tips will not take away from your profits; in fact, they will enhance your profits by allowing you to be more accessible to the customer in the long run.

Featured photo credit: Phil Roeder via flickr.com

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Last Updated on August 25, 2021

Why Personal Branding Is Important to Your Career

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Why Personal Branding Is Important to Your Career

As a recruiter, I have met and interviewed hundreds of candidates who have no idea who they are.

Without a personal brand, candidates struggle to answer the question: “tell me about yourself—who are you?” They have no idea about who they are, what their strengths are, and how they can add value to the company. They present their CV’s believing that their CV is the key to their career success. In some ways, your CV still has its use. However, in today’s job market, you need more than a CV to stand out in a crowd.

According to Celinne Da Costa:[1]

“Personal brand is essentially your golden ticket to networking with the right people, getting hired for a dream job, or building an influential business.” She believes that “a strong personal brand allows you to stand out in an oversaturated marketplace by exposing desired audiences to your vision, skillset, and personality in a way that is strategically aligned with your career goals.”

A personal brand opens up your world to so many more career opportunities that you would never have been exposed to with just your CV.

What Is Your Personal Brand?

“Personal branding is how you distinctively market your uniqueness.” —Bernard Kelvin Clive

Today, the job market is very competitive and tough. Having a great CV will only let you go so far because everyone has a CV, but no one else has your distinct personal brand! It is your personal brand that differentiates you from everyone else and that is what people buy—you.

Your personal brand is your mark on the world. It is how people you interact with and the world see you. It is your legacy—it is more important than a business brand because your personal brand lasts forever.

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I have coached people who have very successful careers, and they come to me because they have suddenly found that they are not getting the opportunities or having the conversations that would them to their next role. They are having what I call a “career meltdown,” all because they have no personal brand.

A personal brand helps you become conscious of your differences and your uniqueness. It allows you to position yourself in a way that makes you stand out from the pack, especially among other potential job applicants.

Don’t get me wrong, having a great CV and a great LinkedIn profile is important. However, there are a few steps that you have to take to have a CV and LinkedIn profile that is aligned to who you are, the value you offer to the market, and the personal guarantee that you deliver results.

Building your personal brand is about strategically, creatively, and professionally presenting what makes you, you. Knowing who you are and the value you bring to the table enables you to be more informed, agile, and adaptable to the changing dynamic world of work. This is how you can avoid having a series of career meltdowns.

Your Personal Brand Is Essential for Your Career Success

In her article, Why Personal Branding Is More Important Than Ever, Caroline Castrillon outlines key reasons why a personal brand is essential for career success.

According to Castrillon,[2]

“One reason is that it is more popular for recruiters to use social media during the interview process. According to a 2018 CareerBuilder survey, 70% of employers use social media to screen candidates during the hiring process, and 43% of employers use social media to check on current employees.”

The first thing I do as a recruiter when I want to check out a candidate or coaching client is to look them up on LinkedIn or other social media platforms, such as Facebook, Instagram, and Twitter. Your digital footprint is the window that highlights to the world who you are. When you have no control over how you want to be seen, you are making a big mistake because you are leaving it up to someone else to make a judgment for you as to who you are.

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As Jeff Bezos, the founder of Amazon, once said, “Your brand is what people say about you when you are not in the room.”

In her book, Becoming, Michelle Obama writes about the importance of having a personal brand and her journey to defining her personal brand. She wrote that:

“if you don’t get out there and define yourself, you’ll be quickly and inaccurately defined by others.”

When you have a personal brand, you are in control. You know exactly what people will say about you when you leave the room.

The magic of a personal brand is that gives you control over how you want to be seen in the world. Your confidence and self-belief enable you to leverage opportunities and make informed decisions about your career and your future. You no longer experience the frustrations of a career meltdown or being at a crossroads not knowing what to do next with your career or your life. With a personal brand, you have focus, clarity, and a strategy to move forward toward future success.

Creating your personal brand does not happen overnight. It takes a lot of work and self-reflection. You will be expected to step outside of your comfort zone not once, but many times.

The good news is that the more time you spend outside of your comfort zone, the more you will like being there. Being outside of your comfort zone is where you can test the viability of and fine-tune your personal brand.

5 Key Steps to Creating Your Personal Brand

These five steps will help you create a personal brand that will deliver you the results you desire with your career and in life.

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1. Set Your Personal Goals

What is it that you want to do in the next five years? What will your future self be doing in the next five to ten years? What is important to you? If you can answer these questions, then you are on the right path. If not, then you have to start thinking about them.

2. Create Your Unique Value Proposition

Create your unique value proposition by asking yourself these four questions:

  1. What are your personality features? What benefit do you offer people?
  2. Who are you and why do people enjoy working with you?
  3. What do you do and what do people want you to do for them? How do you solve their problems?
  4. What makes you different from others like you?

The answers to these questions will give you the information you need to create your professional story, which is the key step to creating your personal brand.

3. Write Your Professional Story

Knowing who you are, what you want, and the unique value you offer is essential to you creating your professional story. People remember stories. Your personal story incorporates your value proposition and tells people who you are and what makes you unique. This is what people will remember about you.

4. Determine Which Platforms Will Support Your Personal Brand

Decide which social media accounts and online platforms will best represent your brand and allow you to share your voice. In a professional capacity, having a LinkedIn profile and a CV that reflects your brand is key to your positioning in relation to role opportunities. People will be connecting with you because they will like the story you are telling.

5. Become Recognized for Sharing Your Knowledge and Expertise

A great way for you to promote yourself is by sharing knowledge and helping others. This is where you prove you know your stuff and you gain exposure for doing so. You can do this through social media, writing, commenting, video, joining professional groups, networking, etc. Find your own style and uniqueness and use it to attract clients, the opportunities, or the jobs you desire.

The importance of having a personal brand is not going to go away. In fact, it is the only way where you can stand out and be unique in a complex changing world of work. If you don’t have a personal brand, someone will do it for you. If you let this happen, you have no control and you may not like the story they create.

Standing out from others takes time and investment. Most people cannot make the change by themselves, and this is where engaging a personal brand coach is a viable option to consider.

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As a personal brand coach, working with my clients to create their personal brand is my passion. I love the fact that we can work together to create a personal story that defines exactly what people will say when you leave the room.

Other People’s Stories

Listening to other people’s stories is a great way to learn. In his article, 7 TED Talks About Personal Branding, Rafael Dos Santos presents the best Ted Talks where speakers share their stories about the “why,” “what,” and “how” of personal branding.((GuidedPR: 7 TED Talks About Personal Branding))

Take some time out to listen to these speakers sharing their stories and thoughts about personal branding. You will definitely learn so much about how you can start your journey of defining yourself and taking control of your professional and personal life.

Your personal brand, without a doubt, is your secret weapon to your career success. As Michelle Obama said,

“your story is what you have, what you will always have. It is something to own.”

So, go own your story. Go on the journey to create your personal brand that defines who you are, highlights your uniqueness, and the value you offer to the world.

Featured photo credit: Austin Distel via unsplash.com

Reference

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