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How Saying No Can Scale Back Your Busy Life

How Saying No Can Scale Back Your Busy Life

You’re stressed. You’re frazzled. You’re exhausted. Does this sound like you? Honestly, this description probably fits most of the people reading this article. Do you make up reasons for why you feel like that? Or should I say, excuses? Everyone feels like they are a victim of their hectic and busy life. But guess what? You are in control. You have the power to design your life exactly the way you want it to be. You just need to learn how to say ‘no’ so you can achieve more balance and inner peace in your life. Here are some ideas for you:

1. Don’t Worry About What Other People Think of You.

Let’s face it. Most people are worried about “public perception.” But why? Why do you feel the need to live up to other people’s expectations? Are they living your life? No. You are! Don’t worry whether they think you’re not on the top of your game, or that your kids aren’t perfect, or that you look selfish. All you need to worry about is what you think of you.

2. Before You Accept Any Invitations, Make Sure You Really Want to Go.

Maybe your second cousin invited you to her son’s big 16th birthday bash. Or your “energy vampire” friend needs more advice about her toxic relationship. Stop and think about whether you actually want to commit to these things. Maybe you do, maybe you don’t. But the point here is that you need to only accept invitations that make you happy and excited. All the rest should be placed aside with a polite “Thank you, but no thank you.”

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3. Abandon Your Need to be ‘Perfect.’

In my humble opinion, perfectionism should be named as a psychological disorder (not that you asked). I don’t mean to insult anyone who labels themselves a perfectionist. Really, I don’t. I can be one myself from time to time. But guess what? What is “perfect?” NOTHING! NO ONE!! Perfectionism is just an illusion that people chase. It’s not real. It’s just this unattainable goal that keeps eluding us all. So stop chasing it. Just be happy with who you are! Take the pressure off of yourself and strive for excellence, not perfection. Believe me, there is a difference.

4. Don’t Worry About Hurting Other People’s Feelings.

Many people – especially women – are conditioned to want to make other people happy. We don’t want to be mean. We don’t want someone to feel bad because of our actions. But here’s a newsflash for you – no one is responsible for anyone else’s feelings but their own. As long as you act kindly, speak with love, and have good intentions, you don’t have to worry. If people get offended, then it is their problem, not yours. We all need to take personal responsibility for our feelings, not blame others. So detach from thinking you need to make everyone happy. You don’t.

5. Don’t Buy into Societal Pressure to “Keep up with the Joneses” (or “the Kardashians”)

In the United States, we live in a culture of excess. From constant celebrity tabloid gossip to feeling like we’re “nothing” if we don’t have a bigger house, a nicer car, or go on better vacations that the “Joneses.” Again, it’s all an illusion. Just because your 3-year-old isn’t a soccer superstar yet, well, that doesn’t mean that you’re a failure as a parent. Who cares? See #1 and memorize it…stop caring about what other people think of you.

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6. Be Selfish.

Yes, that word has a negative connotation. I know it does. No one wants to be labeled as “selfish.” But guess what? Taking care of yourself isn’t selfish. It’s called ‘self-love.’ If you do nothing but give, and give, and give, and then give some more…well, you’re tank is going to run dry very quickly. And when your tank is dry, you can’t give any more. So you need to refill your tank. And that means saying ‘no’ to obligations that zap your rejuvenation time. It’s okay. No, really. It’s okay to say no.

7. Don’t Impulsively and Habitually say ‘Yes.’

There have been times in my life where I said ‘yes’ only out of habit or because I thought I should. I said ‘yes’ to a promotion – when I later realized I really didn’t like the type of work I would have to do. ‘Yes’ to taking on a major project that I had no experience or training with only to realize later that I hated it. It’s okay to take time to think about it. In fact, it’s imperative.

8. Focus on Your Feelings – Does it Make You Feel Good or Bad?

Let your feelings guide you. Get out of your head. Does your chest tighten up when you say ‘yes’ to a commitment? If it does, hit ‘cancel.’ Pay attention to your feelings. Don’t rationalize too much. If it feels like too much, then it probably is. Don’t try to talk yourself into or out of something that your intuition tells you isn’t right.

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9. Don’t Prioritize Your Schedule, Schedule Your Priorities.

Some people live and die by their schedules. Honestly, I am one of them. But not for the same reasons as other people do. I live by my schedule only to make sure I arrive on time and live up to the obligations I have willingly and joyfully committed to. Look at your real priorities. Having your kids in 20,000 different activities while working a high-powered job and being president of the PTO are all choices. Choices that are probably stressing you out. If they don’t, then cool. Keep doing it! But if not, then you need to re-think your priorities.

10. Know That Being Busy Doesn’t Always Equal Happiness. Or Success.

Sometimes people confuse “busy-ness” with achievement. I know plenty of people who are constantly busy but actually accomplish next to nothing. Just because you’re busy, busy, busy, doesn’t make you more successful, happier, or a better achiever than someone who has learned to say ‘no.’

11. Look at What You’re Missing Out On.

‘Me’ time. Family dinners. Talking with your kids. Playing games with your family. At the end of your life, what are you going to regret the most? Not being president of every organization and club? Not spending more time at work? Not having your kid make it to the NBA (which, by the way, unless he/she is 7 feet tall with crazy talent, well, that might not happen …)? Or not really getting to know your kids. Or not really enjoying yourself and finding your inner peace. I think most people would regret the latter.

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Here’s the bottom line: It’s okay to say no! It’s not only okay, it’s necessary if you want to achieve balance and inner peace. If you’ve never known how that feels, you may not have even considered saying ‘no.’  Don’t worry. People will still like you. Your kids and/or spouse will thank you. In the end, saying ‘no’ will keep you sane. And it will give you a sense of a life well lived, not a life ‘well-stressed.’

More by this author

Carol Morgan

Dr. Carol Morgan is the owner of HerSideHisSide.com, a communication professor, dating & relationship coach, TV personality, speaker, and author.

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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    Featured photo credit: William Iven via unsplash.com

    Reference

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