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8 Things That Separate Outstanding Performers From Average People

8 Things That Separate Outstanding Performers From Average People

There are achievers, and then there are super achievers. These are the people who make stuff happen. They seem unstoppable. That’s not because they’ve never failed; it’s because they don’t let failure become the endpoint. Ready to see your own performance move from mediocre to outstanding? Here’s what to do.

1. You must achieve a level of competence.

Don’t stop because you can’t. Just keep learning until you can. The hours of study, research, practice, and just trying you put in will raise your ability inch by inch. And that’s what you have to do if you want to be a high performer. You don’t let the gap between where you are and where you want to be stop you. You simply consider how to cross the gap, and then do what it takes until you get there.

Consider this insight from Tomas Chamorro-Premuzic:

As the legendary Paul Arden (ex creative director at Saatchi & Saatchi) noted: “I want means: if I want it enough I will get it. Getting what you want means making the decisions you need to make to get what you want.”. If you really want what you say you want, then, your low confidence will only make you work harder to achieve it — because it will indicate a discrepancy between your desired goal and your current state.

2. You must set goals worth fighting for.

Kriss Carr was only 32 when she was diagnosed with what doctors called an incurable cancer. Rather than accepting this diagnosis, she turned her life around and 10 years later is “thriving with cancer.” Oh, and she’s also running a popular wellness website, is the author of books and documentaries, and is a renowned healthy living expert.

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When it matters, you can push yourself to do it. When you look at your goals and think, “Meh, I don’t really care,” you’re not going to fight your way out of a slump. Why would you? So drop the stuff that doesn’t matter to you and set goals that you truly can’t live without.

3. You must treat others with respect.

There’s no power in disrespecting the people around you. High performers know that showing respect not only opens doors, it also enables you to interact in a way gives you the most focus and clarity in every interaction. As Randy Garutti, CEO of Shake Shack, says,

It’s about being present. You can’t be everywhere for everyone, every time. But if there’s one thing I work tirelessly to do, it’s being present when I am there. There’s nothing worse than a leader who gives you their time but not their focus. (Just like there’s nothing worse than reading a story to my kids at bedtime and having my mind drift off to all the other things I have going on.) Being present is something I focus on every day.

4. You must put in the time.

If you want to reach those life-changing goals, you have to put in the hours. There’s no shortcut here. There’s not happy little spaceship that will whisk you away if you just want it bad enough. If you put in average effort, you’ll get average results.

No, you’re going to have to get there one day at a time by working hard and, well, working long. Various research shows that high performers are people who put in long hours: 60-hour workweeks are commonplace among the successful.

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If you want to be outstanding, you must be committed to doing the work even if it requires long hours. And, most likely, it will.

5. You must define what works for you.

No one else can tell you how to get there from here. And being an outstanding performer means figuring out how to make that leap yourself. Your goals will tell you what you need to do, and then you have to figure out how you can best do it. You also have to figure out what’s too much. When do you need a break? How do you know when you’re overloaded? How can you regain balance? How do you stay connected with those you love while pushing yourself to reach big goals?

Nina Garcia, Creative Director at Marie Claire, says this:

Finding this fine balance is what defines me. Books and magazines make me as do iPads and smartphones. The web has helped me to get in touch and meet new people, but I haven’t forgotten my old friends. I love Twitter, but I also love a real conversation that escapes a 140 character limit. I love to read fashion blogs but nothing can compete with the tactile touch of a haute couture gown.

6. You must think of the future.

Christopher Kane knew when he was just a little boy what he wanted to do. “I’ve always been ambitious, even from a young age,” he says. “I became tunnel vision at around 10 or 11. We got Sky TV and it had all these style programmes and I knew I wanted to be a fashion designer.”

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That long-term vision served him well; he had his own label selling worldwide before he turned 30. When you are thinking of how you want your life to look in 5, 10, 30 years, you get a lot clearer on what is a waste of time today.

Do you really need to read 27 Buzzfeed articles? Come up with another clever status update? See the latest X-Men flick three times? Or could you be doing something different, something that would actually get you to that future you want to have? If you want to actually get there, start doing it.

7. You must put others first.

People who end up at the top have to work hard. They have to focus. They have to say no, sometimes more than they want to. But that doesn’t mean they don’t value others (they do) and they know how to give. Average people try to get as much as they give. High performers give more than they take.

Adam Grant, author of Give and Take, says:

Then I looked at the other end of the spectrum and said if Givers are at the bottom, who’s at the top? Actually, I was really surprised to discover, it’s the Givers again. The people who consistently are looking for ways to help others are over-represented not only at the bottom, but also at the top of most success metrics. 

8. You must value honesty and transparency.

There’s no substitute for good values. If people learn that you aren’t trustworthy, that’s a lesson they won’t forget. Becoming who you want to be means that you need to start with a strong foundation. That foundation must include a commitment to integrity that you hold fast to, even when you might profit (temporarily) by waffling on your stance or hiding the truth.

Just don’t do it.

As entrepreneur and investor Amy Rees Anderson says,

Success will come and go, but integrity is forever. Integrity means doing the right thing at all times and in all circumstances, whether or not anyone is watching.

Featured photo credit: Mariano Kamp via flickr.com

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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    Featured photo credit: William Iven via unsplash.com

    Reference

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