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5 Things You Can Learn From Charlie Hoehn, the Former Personal Assistant of Tim Ferriss, Ramit Sethi and Tucker Max

5 Things You Can Learn From Charlie Hoehn, the Former Personal Assistant of Tim Ferriss, Ramit Sethi and Tucker Max

I first heard about Charlie a few months ago, though I was unknowingly enjoying the fruits of his work for a long time. Because among many other things he assisted Tim Ferriss with the marketing of Ferriss’ New York Times Bestseller “The Four Hour Body”, which helped me to get six-pack abs back in 2012.

Reading a post of his on Ferriss’ blog made me increasingly interested in what he did and how he did it. After watching his TEDx Talk I went from being amazed to becoming a fan. To give you an idea of what Charlie accomplished, get this: one of his first mentors was no less a person than Seth Godin. Charlie applied for a summer internship to work for Godin, was turned down, got the chance to do a virtual internship with 200 other applicants and simply outworked and outlasted nearly all of them. His work ethic got him promoted and he started to work as a virtual intern for Seth Godin. From then on his journey became even more impressive. He actively reached out and landed gigs with bestselling authors and accomplished entrepreneurs like Ramit Sethi, Tucker Max and Tim Ferriss.

After numerous successes and working himself to the verge of a nervous breakdown he quit working for others and started a company with Chad Muretta and Jason Adams. This resulted in an incredible financial success and on the first 10 days of the launch they made $2,000,000 in revenue. Once again, Charlie turned his back on this success. He started again to struggle with his own anxiety. He tried any number of things to overcome it. Finally he found a cure for it and captured this in his new book “Play it away”, which Tony Robbins calls “The cure to your stress”. Pretty impressive, huh?

Despite his success Charlie is incredibly humble and approachable. He took some time to talk to me about my upcoming TEDx talk and gave me some great input. We talked about mentors, relationships, fluoride in the US drinking water and Harry Potter. Here is what I’ve learned from Charlie:

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1. Everybody can be your mentor

Even though Charlie obviously had the chance to work with some of the greatest entrepreneurs of our time, he started out on a completely different level. His first “mentor” was a local videographer from his city. Charlie would drive an hour just to help the guy move around the equipment and therefore learn from him how to film. Later on he would even mentor Charlie on which rates to charge when he had his own clients. So before reaching out to superstars he used the opportunities that were already at hand to learn.

So look around in your own neighborhood. If you are young and inexperienced there are people literally everywhere from whom you can and should learn valuable skills.

Starting out with local professionals makes complete sense, because all young entrepreneurs want to have Tim Ferriss or Robert Greene as a mentor. Though it is obviously impossible for a handful of superstar mentors to train thousands and thousands of young entrepreneurs. So reaching out to professionals from your town is a great way to get started and build necessary skills. The skills you learn there can eventually be used to build something on your own or hustle for an apprenticeship under an expert of your field.

2. Add value and be generous

The question that poses itself is: “How do you actually set up a mentor/mentee relationship?” Charlie has a very straightforward answer for this: come in with a present or a clear idea of what you can do that adds value to your mentor’s business.

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Most people approach the luminaries of a field with their hands out, trying to extract something from them. Even just asking them out for a cup of coffee is, as Charlie states, by itself a very selfish act. First think about what you can bring to the table in this interaction. This can be something specific and elaborated, similar to when Charlie landed the gig with Tim by offering to make a video for his “about” section on his blog and setting up a forum for his readers. However, it doesn’t need to be that sophisticated. Charlie thinks it is enough to just rid the person of some menial work, like carrying around equipment for a videographer like he did when starting out. Obviously the more famous the person is, the more competition you have from other aspiring apprentices and it would be smart to come in with a clear and valuable suggestion of what you can offer.

Though even if you don’t want to engage in an apprenticeship-like relationship and just want to genuinely connect with people, Charlie thinks, it is essential to be generous. “Try to help everybody around you. Try to get in a position where you add value to people’s life or business.” This will eventually payback and people want you to be in their lives as friends, partners or as trusted advisors.

3. Be proactive

Another thing that I learned from Charlie is to be proactive. If you are a freelancer don’t wait for customers to come in, go out and pitch them. If you are an entrepreneur go out and talk to customers. If you are a young and inexperienced marketer go out and proactively pitch a possible mentor.

As a fantastic example of such proactivity he mentioned the web designer who is responsible for the website of Disney and Apple among many others. She didn’t wait for them to eventually find and hire her. She redesigned their homepage, then reached out to Apple and Disney saying that she would like to redesign the whole website if they were willing to hire her. So she actually approached them with a sample of what she was capable of, which was so convincing that they couldn’t help but hire her.

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Charlie literally mastered this proactive type of finding an employer or mentor. He calls this approach “free work” and not only covered this idea in a TEDx talk which has more than 100.000 views but also wrote a whole manifesto on this called Recession Proof Graduate, which helped thousands of others to find a job or mentor and includes very actionable ideas on how to go about this.

4. We are all winging it

Many entrepreneurs or young professionals get upset because they are not sure if they are doing the right thing or because they have no idea where they are heading. Charlie says that this is normal. Even the guys who seem like they have figured it all out are just winging it.

In addition to this insecurity, if we are doing the right thing, our ego always tells us that the stuff we are producing is not good enough. This constant chatter of our ego is not very easy to overcome, because especially at the beginning of your career your execution is gonna suck and you don’t have a plan where you are going.

As Charlie says, these are typical struggles of being an entrepreneur, everybody has this and you need to accept it. Period!

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5. Relationships matter most

As an entrepreneur it is fairly easy to spend days and days just sitting in front of your computer either in some coffee place or in your home office. Even if you might make a lot of money and successes are coming in, this is not the stuff that will make you happy. Charlie has been there! So he emphasizes the importance of relationships over and over again.

He is serious about this – whenever I watched Charlie doing career coaching he asked people about their psychological well-being and especially their connections to others. When he then offered them a solution for their career issues he often included a nice twist, which made them come into more contact with other people.

Looking at a lot of my entrepreneur friends I think most of us should follow Charlie’s advice more often when he says:

“Make it a priority to build a social circle and to have friends. At the end of the day deep and meaningful relationships is what will make you happy.”

 

Featured photo credit: Edward Druce via charliehoehn.com

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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    Featured photo credit: William Iven via unsplash.com

    Reference

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