“The most dangerous leadership myth is that leaders are born – that there is a genetic factor to leadership. That’s nonsense; in fact, the opposite is true. Leaders are made rather than born.” – Warren Bennis
Great leaders share many common traits with you and I. For one thing they are human! They have made mistakes, failed, they have overcome disappointment, heartache, tragedy and grief. No great leader has ever been able to escape the roller coaster ride of life.
Becoming a great leader is a work in progress. There are a number of events that occur in the life of a leader where they were required to act on specific personal qualities or traits that enabled them to lead people to achieve successful outcomes. I believe that everybody has within them the potential to be a great leader.
Nelson Mandela is an example of a person who had a personal philosophy and mindset that enabled him to become a great leader. He didn’t think he was any one special however when placed in a situation where he would be tested and isolated from life, his personal philosophy became the mantra from which he became a great leader.
You may not know it but you hold within you the beliefs, attitudes and traits that are of leadership quality. Here are 13 signs that you have within you the mindset of a leader. If you “unleashed” your leadership mindset, there is no doubt that you would become the “great leader” you were born to be.
1. You Are A Realist and An Optimist
You accept that life is unique and it is what it is. You like to deal with the reality of life however because you are an optimist you have hope for the future and a positive outlook on life.
You believe that there will always be a way to sort out any situation you may face in life. Your optimistic view of life is contagious and a source of positive energy for those around you.
These are great qualities to have as a leader, as leaders need to be positive and hopeful and at the same time accepting what will be, will be.
2. You Love To Learn
You are always open to learning new things, in fact you actively search for new knowledge and information that can enhance your abilities to be a better person. You also love to learn from others and you will actively search out and connect with people who you can watch and learn from.
Your love of learning is definitely a leadership quality. A good leader never stops learning. They never turn down the opportunity to learn new things. Like you, leaders are open to the fact that the opportunity to learn can come at any time. It could come from a university lecturer, the person who makes their coffee or sells them a newspaper. Your love of learning sets you on the pathway to being a great leader.Advertising
3. You Are A Good Listener
“We have two ears and one mouth, using them in proportion is not a bad idea!” – Richard Branson
You know when you are a good listener because people come to you to ask your advice or to share their problems. They know that when they talk to you, you make them feel that they have been heard and valued.
You don’t like to do a lot of talking when you are listening to a person because that distracts you from getting to the core of the issue or problem that is being discussed.
The conversations you have with these people are not about you and you understand that. You may know the answer about how this person could solve the problem, however your focus is guiding and advising the person as to how they can come to their own solution or plan of action.
Richard Branson believes that a person who is a great listener has the ability to be a great leader. It is a key requirement according to Branson and you have it.
4. You Always See Potential In Others
You love people and you connect easily with all types of people. You also operate intuitively and will recognise very quickly the potential abilities of people you meet.
You see the potential for personal leadership in others and will encourage and support those people to take up any opportunity to unleash their potential.
5. You Are A Kind Person
You have empathy for people and you can very quickly tune in to how they are feeling. You do not believe that by showing kindness that you are being weak. In fact you see it as a strength because by being empathetic and kind to others means that you are living your values and that to you is very important.
Being kind to others is an integral part of your life philosophy and this is what makes you a great leader.
6. You Are Resourceful
“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” – John Quincy Adams
You have this amazing ability to use what ever you are given to make the best of a situation.People look to you as the person who can take them out of a crises because you always seem to find a way.
You are prepared to ask for favours, work hard, stay focused, be honest and ask for help. You have an ability to see and prepare for the future because you embrace the concept of change.
To you change is a constant part of life and you just go with it. This is a key quality for a leader to have, because to be resourceful, you have to be motivated to act quickly – procrastination is like a swear word to you.
7. You Are A Good Communicator
You know who you are and what you stand for. You can clearly articulate to others your thoughts and opinions. Speaking your truth is important to you however you are also very aware of how others receive your message.
You are quite strategic in how you deliver what can be received as “unwelcome news”. Your intention is always to communicate even if it is a difficult message with heart felt intent and you strive to ensure that those receiving the message feel and clearly understand your intent and what you are saying to them.
There is no confusion, misunderstanding or unclear expectations when you are communicating with others because you work hard to ensure that all parties are on the same page.
8. You Create And Maintain Great Relationships
You enjoy being around people and you surround yourself with people who challenge, inspire, teach, support and encourage you. You are a great networker because you love connecting to people.
Family and friends are very important to you and you work hard to have flourishing relationships with all your family and friends.
People see you as someone who is reliable, honest and trustworthy – you keep your word and you are not into the drama of life. That’s just not your style. You avoid relationships with people who lead lives that are full of drama and negativity – their energy drags you down.
You love the positive energy that your relationships give you as it is this energy that fires you up, inspires and motivates you. This is such an important quality for a leader to have and you have it! Congratulations.Advertising
9. You Like To Have Fun And Celebrate
“If you aren’t having fun, you are doing it wrong. If you feel like getting up in the morning to work on your business is a chore, then it’s time to try some thing else. If you are having a good time, there is a far greater chance a positive, innovative atmosphere will be nurtured and your business will flourish. A smile and a joke can go a long way, so be quick to see the lighter side of life.” – Richard Branson
This is how Richard Branson lives his life and you follow a similar life philosophy. Enjoying what you do in your life both professionally and personally is important to you and you just love to have fun. You also love to celebrate your successes and other people’s successes.
Your optimism and outlook on life is a source of positive energy and its contagious. People really enjoy being around you because you inspire and motivate them with your energy, enthusiasm and love of life.
People always feel good when they engage and connect with you. A wonderful quality that sets you up to be an incredible leader.
10. You Are Self Aware And Confident
You know who you are, what you are good at and what you are not so good at. You accept that you are accountable for your own actions and behaviours.
You are not into the blame game and will admit you are wrong or have made a mistake with no hesitation. You spend a lot of time getting to know you so that you can be a better person.
You are really comfortable working with others who are more skilled than you because it means the job will get done – probably to a better standard than if you had tried to complete the task alone.
You know your strengths and your weakness and you’re not afraid to share with people these aspects about you. You know when you can help and when you need help and as a result you appear to others as a confident, articulate and empathetic person.
11. You Are Prepared To Take A Stand For What You Believe
“Do what you feel in your heart to be right – for you’ll be criticized anyway.” – Eleanor Roosevelt
You know who you are and what you believe in and you make sure that those around you know also. You are not afraid to speak your mind. You also believe it is important to do what you believe is right.Advertising
You are committed to your values and you live your life according to those values. You respect diversity and difference however you do not tolerate injustice, intolerance and the abuse of others.
People feel inspired by your commitment and passion and will seek you out to connect and engage with you. This is a key quality of a great and courageous leader. It takes courage to stand up and speak out for those who are too afraid to.
12. You Tend Not To Panic In Difficult Situations
“Anyone can hold the helm when the sea is calm.” – Publilius Syrus
This quotes illustrates when good leaders shine – which is effectively leading in challenging and tough times. By staying calm in times of crises you demonstrate a key leadership quality. When you are able to stay calm in a crises situation you maintain the ability to reason, to be effective, to have empathy and to connect to how you feel.
An individual who panics can not act or respond with consideration. They can only react and respond in the heat of the moment. You do not operate this way because you know that irrational and reactive behaviour does not produce effective and reasonable solutions.
13. You Are A Solution Based Thinker Who Likes To Think Outside of the Square
You are future orientated in your thinking and that means that you like to look outside of the square to search for solutions. Forget the problem you say, lets look at what solutions are out there for us to consider on how we can solve the problem.
You have an ability to see and prepare for the future because you embrace the concept of change. To you change is a constant part of life and you prepare for it and you just go with it.
You enjoy the challenge of thinking outside of the square because it requires you to be creative and innovative and thats when you feel the most energised and inspired.
People feel your passion and energy – it is contagious and people love you for it! When you are in this space you are operating as the great leader you were born to be.
“I think leadership comes from integrity – that you do whatever you ask others to do. I think there are non-obvious ways to lead. Just by providing a good example as a parent, a friend, a neighbour makes it possible for other people to see better ways to do things. Leadership does not need to be a dramatic, fist in the air and trumpets blaring, activity.” – Scott Berkun
Last Updated on January 6, 2021
14 Ideas on How to Measure Productivity to Make Progress
Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”
In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.
For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.
For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.
Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.
Knowing this information we can now better determine what course of action to take with salesperson #1.
Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.
How to Measure Productivity With Management Techniques
Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:
1. Identify Long and Short-Term Goals
Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.
For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.
2. Break Down Goals Into Smaller Weekly Objectives
Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.
Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:
Productivity = number of new customers ÷ number of sales calls made
3. Create a System
Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left?
This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.
You can do the same thing and just adapt it to your business.
Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.
Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.
4. Evaluate, Evaluate, Evaluate!
We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.
If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.
Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.
Just remember that you and your management style contribute directly to your employees’ productivity.
5. Use a Ratings Scale
Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.
Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.
It’s also a good way to track long-term progress and growth in areas that need improvement.
6. Hire “Mystery Shoppers”
This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.
You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.
You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.
7. Offer Feedback Forms
Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.
First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.
Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.
You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.
8. Track Cost Effectiveness
This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.
Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.
Having this information is very useful in forecasting expenses and estimating budgets.
9. Use Self-Evaluations
Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.
Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.
10. Monitor Time Management
This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity.
The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.
While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.
11. Analyze New Customer Acquisition
We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.
Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.
For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.
Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.
Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).
From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.
12. Utilize Peer Feedback
This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.
Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.
Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.
It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.
13. Encourage Innovation and Don’t Penalize Failure
When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.
Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.
Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.
14. Use an External Evaluator
Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.
They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.
While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.
These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.
The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.
The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.
More Productivity Tips
- 50 Ways to Increase Productivity and Achieve More in Less Time
- 35 Quick and Simple Tips for Better Productivity
- 40 Powerful Productivity Quotes From Highly Successful People
Featured photo credit: William Iven via unsplash.com
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