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10 Leadership Lessons From Inspiring Leaders In History

10 Leadership Lessons From Inspiring Leaders In History

Whether at home or at the workplace or in pursuit of our passion, we all want to become better leaders.

But what does it take to get there?

What allows great leaders to overcome hardship, build great teams and innovate radical solutions to challenging situations?

Often, the best lessons can be learned from history. All great leaders throughout history share common characteristics and attributes that not only made them unique, but also helped them lead great movements with innovative ideas.  These individuals were not born leaders; they developed leadership habits and followed the inspiring example of those that came before them.

We can develop and foster the habits of leadership within our own lives too. As aspiring leaders, it is critical that we take the time to reflect and assess our own perspective, capabilities and habits.

Here is a look at some of the greatest leaders of our time and some of the characteristics that make them great.

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1. Powerful Persistence – Abraham Lincoln

“Always bear in mind that your own resolution to succeed is more important than any other.” ~ Abraham Lincoln

As the 16th President of the United States, Abraham Lincoln is most celebrated for his role in keeping the nation together during the Civil War and signing the Emancipation Proclamation, which helped to end slavery in the United States.  His leadership exemplified determination and is a reminder that great leaders must remain persistent, even when others do not believe in your vision as a leader.

2. Bold Courage – Sandra Day O’Connor

“In order to cultivate a set of leaders with legitimacy in the eyes of the citizenry, it is necessary that the path to leadership be visibly open to talented and qualified individuals of every race and ethnicity.” ~ Sandra Day O’Connor

In 1981, President Ronald Reagan nominated Sandra Day O’Connor as the first woman justice on the Supreme Court.  During her 24 years on the bench, O’Connor served as the swing vote on a number of important cases for controversial issues like abortion, affirmative action, election law, sexual harassment and the death penalty.  She serves as a powerful example for women in the legal profession and is a reminder that great leaders are not afraid to stand for justice, even when their peers do not agree with their beliefs.

3. Humble Sacrifice – Nelson Mandela

“I learned that courage was not the absence of fear, but the triumph over it. The brave man is not he who does not feel afraid, but he who conquers that fear.” ~ Nelson Mandela

Nelson Mandela was a visionary leader who believed that forgiveness was more important that revenge.  As the first South African president elected in fully democratic elections, he was his country move past an era of apartheid after serving almost 30 years in prison.  His commitment to justice and peace, even after being imprisoned for so many years, is a reminder that great leaders must often sacrifice their personal comfort to accomplish their goals.

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4. Creative Innovation – Eleanor Roosevelt

“The future belongs to those who believe in the beauty of their dreams.” ~ Eleanor Roosevelt

As the wife of Franklin D. Roosevelt, the 32nd President of the United States, Eleanor Roosevelt helped redefine the role of the First Lady.  Eleanor not only participated in radio broadcasts, she also authored a daily syndicated column, held press conferences to discuss women’s issues and was an active supporter of civil rights policies and New Deal social-welfare programs.  After President Roosevelt’s death, Eleanor continued her humanitarian efforts by helping to develop the Universal Declaration of Human Rights and UNICEF.  Her ability to redefine expectations is a reminder that great leaders always look for opportunities to break the mold.

5. Brave Determination – Rosa Parks

“I have learned over the years that when one’s mind is made up, this diminishes fear; knowing what must be done does away with fear.” ~ Rosa Parks

Rosa Parks, an active member of the civil rights movement who marched on behalf of the Scottsboro boys and was a member of the NAACP, is best known for her act of refusal to give up her bus seat and comply with racists segregation policies in Montgomery, Alabama.  Her defiance helped to inspire the Montgomery bus boycott and propelled the civil rights movement.  Her willingness to stand her ground in the face of unfair laws is a reminder that great leaders do not allow their fear to overcome their purpose.

6. Valuable Networks – Oprah Winfrey

“Surround yourself with only people who are going to lift you higher.”  ~ Oprah Winfrey

During a time when women were not readily embraced in the entertainment industry, Oprah Winfrey overcame humble beginnings to build an empire. Oprah Winfrey is best known for The Oprah Winfrey Show, which has won multiple Emmy Awards, is broadcast in 145 countries and has been called the most successful daytime TV program in history.  She has also received Golden Globe and Oscar nominations for her role as Sofia in Steven Spielberg’s The Color Purple and launched her own network – OWN: The Oprah Winfrey Network – in January 2011.  Her influence on culture by celebrating the success of others is a reminder that great leaders surround themselves with individuals who embody their values and are also striving for success.

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7. Moving Beyond Comfort – Geoffrey Canada

“The tendency in lots of large organizations is to try and find a comfortable place where you think you can get measured rewards for measured work.” ~ Geoffrey Canada

A social activities and leader in the education sector, Geoffrey Canada has served as the president of the Harlem Children’s Zone in Harlem, New York and the Chairman of Children’s Defense Fund’s Board of Directors.  Canada has been committed to improving our education system for over 25 years.  His ability to challenge the outdated business model of public education and create new systems to reach urban students and their families is a reminder that great leaders challenge convention and push the boundaries of comfortable.

8. Leveraging Platforms – Bono

“Real leadership is when everyone else feels in charge.” ~ Bono

As the leader singer of the group U2, Bono leveraged his platform as a world renowned music entertainer to raise global awareness of critical issues like AIDS and poverty. He has persuaded global leaders to increase their support to the world’s poorest countries and enlisted the support of major corporations and brands through his ONE and (RED) campaigns. His ability to challenge the conventional expectations of music performers and entertainers and use his platform to address critical global issues is a reminder that great leaders leverage their platform to reach individuals outside of their normal circle and raise awareness of important issues.

9. Giving More, Taking Less – Angelina Jolie

“If I make a fool of myself, who cares? I’m not frightened by anyone’s perception of me.” ~ Angelina Jolie

Well known as an award winning actress in many popular movies, like Tomb Raider and Wanted and Salt, Angelina Jolie has distinguished herself by becoming a humanitarian and focusing much of her attention on how she can use her influence to give to others. She joined the UN’s refugee agency in 2001 as a goodwill ambassador and then as a special envoy, which has enabled her to take 50 field missions to countries like Iraq, Syria and Pakistan. She has used her global influence to bring attention to women rights issues in war-torn countries and other humanitarian challenges. Her ability to focus on how she can use her position of influence to give more to those in need is a reminder that great leaders give far more than they take.

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10. Believing in a Vision – Jeff Bezos

“A company shouldn’t get addicted to being shiny, because shiny doesn’t last.” ~ Jeff Bezos

Jeff Bezos, the CEO of Amazon.com, is well known for his visionary insight, turning an idea about e-commerce that many did not understand 20 years ago into the worlds No. 2 most admired company with a market value hovering around $175 billion. But his vision is truly defined by his goals of transforming the way people purchase products, not simply to be an online merchant of books. With innovations at Amazon like Amazon Prime and Kindle Unlimited, along with his personal projects like Blue Origin, a human spaceflight company, and his purchase of The Washington Post, Jeff Bezos is continuing to re-imagine the way business will impact the way people communicate. His ability to imagine a future that we have yet to see is a reminder that great leaders believe in bold visions of he future.

Building new habits is not always easy.

Nevertheless, it is important to constantly seek opportunities to grow and strengthen our skills.  As leaders, we must seek opportunities to build reinforcing habits that allow us to be more effective.

These leadership lessons are helpful reminders that can help us expand our influence, strengthen our organizations and advance our careers.

What new habit can you begin building today?

Featured photo credit: Flickr: Creative Commons via flickr.com

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10 Leadership Lessons From Inspiring Leaders In History

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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    Featured photo credit: William Iven via unsplash.com

    Reference

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