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Withstanding Personal Attack in the Workplace

Withstanding Personal Attack in the Workplace
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It’s been said that a man who stands on principle is bound to face personal attack. In my line of work, school administration, this has certainly been true as attacks can come literally from out of the blue. A longtime colleague can take you on, seemingly out of the blue with a laundry list of complaints. The next day, an attack might come from a parent whose child isn’t receiving the attention they deserve. Neither may be a real attack but perception is reality and when someone disagrees with us, we can’t help but to get worked up. The key is in choosing the appropriate response for each workplace moment of inevitable stress. Here are some keys when personal attack rises its ugly head in the workplace.

  1. Consider the source. Is your attacker a serial complainer? If so, disregard the comment as par for the course and move on. On the other hand, if the attack is coming from a reasonable person with a good intention, step back and listen to what they have to say. No one person has the total truth so it’s very possible that they have an angle from which you can benefit.
  2. Consider the source’s reasons. If your attacker is hurt or angry, keep in mind that they may be acting out of emotion. When this occurs, find a way to help them calm down and articulate the real reasons for their angst.
  3. Consider the bigger picture. Will your response to the personal attack affect the community in a positive way? Are you willing to cut a deal to save “now” without seeing how it will affect “later”? Keep in mind that each decision affects folks beyond just the two parties involved. As the head disciplinarian in a small New Jersey high school, I am reminded every day that any significant negotiation that I enter into now will probably return later, often in ways that aren’t helpful for the school as a whole. On the other hand, if I can stick to the policies of the school, everyone benefits both now and later.
  4. Cultivate strategies for stress reduction. If I asked you to list the top four or five ways that you minimize stress, would you be able to populate your list? Do you have a menu of options for when work gets crazy and personal attacks chip away at your self esteem? Whether it’s jogging, meditation or reading a good mystery novel, stress mediation is no longer a luxury that we can afford to bypass. My advice: work on your stress reduction techniques and practice them each week. When personal attack comes up, your ability to handle the stress will be further honed.
  5. Focus on the other areas of your life. Those that pour every moment of life into work are bound to do two things: make a difference at work for a short period of time and face burn out down the road. Rather than take on the latter, maximize the former by working on other areas of life. Grab a hobby, spend tons of time with your family and enjoy your home. That formula has worked for me when times get tough at work and they are bound to work for you as well.

Mike St. Pierre is the Dean of Students at Oratory Prep in Summit, NJ and blogs daily about productivity at thedailysaint.com

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Last Updated on January 21, 2020

Becoming Self-Taught (The How-To Guide)

Becoming Self-Taught (The How-To Guide)

Most of the skills I use to make a living are skills I’ve learned on my own: Web design, desktop publishing, marketing, personal productivity skills, even teaching! And most of what I know about science, politics, computers, art, guitar-playing, world history, writing, and a dozen other topics, I’ve picked up outside of any formal education.

This is not to toot my own horn at all; if you stop to think about it, much of what you know how to do you’ve picked up on your own. But we rarely think about the process of becoming self-taught. This is too bad, because often, we shy away from things we don’t know how to do without stopping to think about how we might learn it — in many cases, fairly easily.

The way you approach the world around you dictates to a great degree whether you will find learning something new easy or hard.

The Keys to Learning Anything Easily

Learning comes easily to people who have developed:

Curiosity

Being curious means you look forward to learning new things and are troubled by gaps in your understanding of the world. New words and ideas are received as challenges and the work of understanding them is embraced.

People who lack curiosity see learning new things as a chore — or worse, as beyond their capacities.

Patience

Depending on the complexity of a topic, learning something new can take a long time. And it’s bound to be frustrating as you grapple with new terminologies, new models, and apparently irrelevant information.

When you are learning something by yourself, there is nobody to control the flow of information, to make sure you move from basic knowledge to intermediate and finally advanced concepts.

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Patience with your topic, and more importantly with yourself is crucial — there’s no field of knowledge that someone in the world hasn’t managed to learn, starting from exactly where you are.

A Feeling for Connectedness

This is the hardest talent to cultivate, and is where most people flounder when approaching a new topic.

A new body of knowledge is always easiest to learn if you can figure out the way it connects to what you already know. For years, I struggled with calculus in college until one day, my chemistry professor demonstrated how to do half-life calculations using integrals. From then on, calculus came much easier, because I had made a connection between a concept I understood well (the chemistry of half-lifes) and a field I had always struggled in (higher maths).

The more you look for and pay attention to the connections between different fields, the more readily your mind will be able to latch onto new concepts.

How to Self-Taught Effectively

With a learning attitude in place, working your way into a new topic is simply a matter of research, practice, networking, and scheduling:

1. Research

Of course, the most important step in learning something new is actually finding out stuff about it. I tend to go through three distinct phases when I’m teaching myself a new topic:

Learning the Basics

Start as all things start today: Google it! Somehow people managed to learn before Google ( I learned HTML when Altavista was the best we got!) but nowadays a well-formed search on Google will get you a wealth of information on any topic in seconds.

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Surfing Wikipedia articles is a great way to get a basic grounding in a new field, too — and usually the Wikipedia entry for your search term will be on the first page of your Google search.

What I look for is basic information and then the work of experts — blogs by researchers in a field, forums about a topic, organizational websites, magazines. I subscribe to a bunch of RSS feeds to keep up with new material as it’s posted, I print out articles to read in-depth later, and I look for the names of top authors or top books in the field.

Hitting the Books

Once I have a good outline of a field of knowledge, I hit the library. I look up the key names and titles I came across online, and then scan the shelves around those titles for other books that look interesting.

Then, I go to the children’s section of the library and look up the same call numbers — a good overview for teens is probably going to be clearer, more concise, and more geared towards learning than many adult books.

Long-Term Reference

While I’m reading my stack of books from the library, I start keeping my eyes out for books I will want to give a permanent place on my shelves. I check online and brick-and-mortar bookstores, but also search thrift stores, used bookstores, library book sales, garage sales, wherever I happen to find myself in the presence of books.

My goal is a collection of reference manuals and top books that I will come back to either to answer thorny questions or to refresh my knowledge as I put new skills into practice. And to do this cheaply and quickly.

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2. Practice

Putting new knowledges into practice helps us develop better understandings now and remember more later. Although a lot of books offer exercises and self-tests, I prefer to jump right in and build something: a website, an essay, a desk, whatever.

A great way to put any new body of knowledge into action is to start a blog on it — put it out there for the world to see and comment on.

Just don’t lock your learning up in your head where nobody ever sees how much you know about something, and you never see how much you still don’t know.

Check out this guide for useful techniques to help you practice efficiently: The Beginner’s Guide to Deliberate Practice

3. Network

One of the most powerful sources of knowledge and understanding in my life have been the social networks I have become embedded in over the years — the websites I write on, the LISTSERV I belong to, the people I talk with and present alongside at conferences, my colleagues in the department where I studied and the department where I now teach, and so on.

These networks are crucial to extending my knowledge in areas I am already involved, and for referring me to contacts in areas where I have no prior experience. Joining an email list, emailing someone working in the field, asking colleagues for recommendations, all are useful ways of getting a foothold in a new field.

Networking also allows you to test your newly-acquired knowledge against others’ understandings, giving you a chance to grow and further develop.

Here find out How to Network So You’ll Get Way Ahead in Your Professional Life.

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4. Schedule

For anything more complex than a simple overview, it pays to schedule time to commit to learning. Having the books on the shelf, the top websites bookmarked, and a string of contacts does no good if you don’t give yourself time to focus on reading, digesting, and implementing your knowledge.

Give yourself a deadline, even if there is no externally imposed time limit, and work out a schedule to reach that deadline.

Final Thoughts

In a sense, even formal education is a form of self-guided learning — in the end, a teacher can only suggest and encourage a path to learning, at best cutting out some of the work of finding reliable sources to learn from.

If you’re already working, or have a range of interests beside the purely academic, formal instruction may be too inconvenient or too expensive to undertake. That doesn’t mean you have to set aside the possibility of learning, though; history is full of self-taught successes.

At its best, even a formal education is meant to prepare you for a life of self-guided learning; with the power of the Internet and the mass media at our disposal, there’s really no reason not to follow your muse wherever it may lead.

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Featured photo credit: Priscilla Du Preez via unsplash.com

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