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How to Make Difficult Problems Easier to Solve with Systems Thinking

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How to Make Difficult Problems Easier to Solve with Systems Thinking

Everything and every time we think, we are projecting our own view on reality. [1] Revolutionary Systems Thinker and professor at Cornell University Derek Cabrera remarked,

“When we understand the world as being the result of systems of relationships, we better approximate reality.”

I recently came across Derek’s book Systems Thinking Made Simple: New Hope for Solving Wicked Problems and I was hooked! I was immediately converted to the field of Systems Thinking. In fact, I plan on using Systems Thinking as my new algorithm for everything I do.

    After speaking with Derek, I decided to write an article that was similar to a book review, yet also a how-to. This article will focus on Derek’s new version of Systems Thinking (v2.0), how to use it, and some tools to use with it. So, let’s take a look at what Systems Thinking v2.0 is.

    The Best Way to Solve Wicked Problems

      If you had to think of the problem that underlies all other problems, what would you say it is? Derek informs us that it is the way we think and until we change the way we think, we will find it extremely difficult to tackle wicked problems. In fact, Albert Einstein would have probably agreed. Einstein once remarked,

      “Without changing our patterns of thought, we will not be able to solve the problems created with our current pattern of thought.”

      So, what are wicked problems?

      “Wicked problems result from a mismatch with how things work and how we think or perceive they work.” – Derek Cabrera

      Why Systems Thinking Is the Best Way To Innovate

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        Personally, Systems Thinking is my “aha” or epiphany generator. It is the best way to innovate. In fact, there are three ways to innovate.

        1. Invent something new.
        2. Make an existing product better.
        3. Combine two existing things into something new.

        Systems Thinking is also perfect for learning something in one domain and transferring it to another. Along with his wife Laura, Derek discusses how Systems Thinking uses what is called a Far Transfer. This is learning something in one domain and transferring it to another in order to teach yourself 5-20 additional things.

        Derek and Laura discovered Systems Thinking v2.0 after developing an equation. Yet, it was his wife Laura who helped him translate this into the real world. Laura is an expert in the field of Translational Research, which helps bring the abstract into reality. They then developed Systems Thinking v2.0 through four simple rules. However, let’s look at a couple of key concepts to understand before we discuss the four rules.

        The Foundation of Systems Thinking

        Mental Model

          “All mental models are wrong; the practical question is how wrong do they have to be to not be useful.” – George E.P. Boy

          This is the foundation of Systems Thinking. Derek informs us that a Mental Model is an explanation of someone’s thought process about how something works in the real world. Think back to our discussion on wicked problems. Wicked problems are present when our mental models are complex.

          Derek provides the following equation for Mental Models.

          Information + Structure = Mental Models

          • Information includes all material, information, or data of any kind that contribute to meaning.
          • Structure includes hidden contextual structure that contributes to meaning.

          Complex Adaptive System

            Complexity theory draws research from science that examines uncertainty and non-linearity. It emphasizes interactions and feedback loops that are continuously changing. This is why Systems Thinking must be a Complex Adaptive System (CAS). This provide us an understanding of a system and the system’s behavior.

            The Four Simple Rules of Systems Thinking

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              Let’s now discuss the four simple rules of Systems Thinking v2.0. These rules are known as DSRP, which represents four cognitive functions that we must have to form new ideas:

              • Distinctions
              • Systems
              • Relationships
              • Perspectives

              Distinctions

                Simply put, every idea starts with a distinct thing or idea. Let’s see how Derek describes Distinctions.

                • They are the key to solving wicked problems.
                • They identify what a thing or even a problem IS and what it IS NOT.
                • They serve as the boundary that define an idea.
                • The things we see and think about derive meaning from other proximate things or ideas.
                • Essentially, words mean what we want them to mean.
                • Key words: compare, contrast, define, differentiate.

                Systems

                  “A change in the way an idea is organized leads to a change in the meaning of the idea.” – Derek Cabrera

                  Similar to distinctions, every idea or thing is a system containing parts. Let’s take a look at how Derek describes Systems.

                  • Any idea or thing can be split into parts (deconstruction).
                  • Any idea or thing can be lumped into a whole (construction).
                  • A person who can do both (split and lump) is called a “Slumper”.
                  • Slumper’s are people who have the ability to both construct or synthesize ideas; additionally, they can deconstruct ideas to further our understanding.
                  • Key words: part-whole, chunking, grouping, organizing.

                  “What makes something a part is that it belongs to a whole. What makes something a whole is that it has a part. Every whole has the potential to also be a part. Your mind needs to do the work to see this. In the real world, whatever you are looking at has parts.” – Derek Cabrera

                  Relationships

                    Relationships consist of an action and reaction. Here is how Derek defines Relationships.

                    • We cannot understand much about a thing or idea without understanding the relationship between or among the ideas or systems.
                    • All types of relationships require that we consider two underlying elements: action and reaction.
                    • Key words: connect, interconnection, interaction, link, cause, effect, feedback.

                    Perspectives

                      “If you change the way you look at things, the things you look at change.” – Derek Cabrera

                      Let’s now take a look at the last rule – Perspectives. We typically identify perspectives when we are able to identify the boundaries of a system and determine the relationships in a system. Derek defines Perspectives by the following.

                      • Sometimes perspectives are so basic and so unconscious to us, we are unaware of them but they are always aware of us.
                      • Perspectives are made up of two related elements: a Point from which we are Viewing and the thing or things that are in View (Point-of-View).
                      • Being aware of the perspectives we take and do not take is paramount to deeply understanding ourselves and the world around us.
                      • Shift perspectives and we transform distinctions, relationships, and systems we do and do not see.
                      • Different perspectives result from changing the Point, the View, or Both.

                      “Perspectives can be used to make us expand our thinking and include more options (i.e. divergent thinking). It can also be used to restrict our thinking and cause greater focus (i.e. convergent thinking).” – Derek Cabrera

                      Fill in Gaps Through Systems Thinking

                        “Systems Thinking requires little more than practice in building cognitive building blocks. It is no different than building with different types of Legos, or the four different nucleotides in DNA.” – Derek Cabrera

                        Let’s look at how to use some of the tools in Systems Thinking v2.0. The first technique we will look at is called a Cognitive Jig. This is a powerful technique, one in which Derek informs us,

                        “Will increase our speed of thought.”

                        Types of Cognitive Jigs

                          • Analogy. An analogy is the comparison of two things demonstrating similarities. Derek informs us,

                          “The genius behind the invention of analogies was that they gave us a mental model of a common way we understand things (i.e. by comparison to a known thing).”

                          • Metaphor. A metaphor is used when we need to make a comparison between two things that are not alike, yet have something in common.

                          New Cognitive Jigs

                            • Perspective Circles (P-Circle). P-Circles change the point (a) or the view (b) which changes the perspective. Another way to look at it is from an idea (b) from the perspective of an idea (a).
                            • Part-Parties. They demonstrate a whole made up of parts. The basic idea is: 1) Break an idea or thing into parts; 2) Relate the parts. These can then be extended further by including perspective.
                            • Barbells. You can look at Barbells as two ideas or things and the relationship between them. Expanded further, we find what is called an RDS Barbell, where: R = Relate; D = Distinguish; and S = Systematize. Derek calls these “algorithms for innovation.” He uses RDS Barbells in solving wicked problems as complexity is hidden in the interrelationship between ideas.

                            Tools to Help You Adapt Systems Thinking

                            Lastly, let’s take a brief look at some of the tools Derek and Laura have created to assist us in understanding and using Systems Thinking v2.0.

                            MetaMap. This platform was created to help us understand exactly how to map our thinking process using DSRP. You can even use it to map an outline to an essay! Best of all, this platform is free to use, you can try it out here: MetaMap

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                              ThinkBlocks. These are 3D dry erase blocks that anyone of any age can use.

                                ThinkQuiry. This website uses what Derek refers to as “MadLib” style DSRP questions. These can be useful in helping us use the structure of DSRP to discover new ideas. It utilizes the Socratic Method and focuses on the questions more than the answers. Start to discover new ideas on ThinkQuiry.

                                  If you can’t tell already, I highly recommend purchasing Systems Thinking Made Simple: New Hope for Solving Wicked Problems. Derek provides us a way to literally generate new and amazing ideas. There are an infinite number of thoughts in our mind, and an infinite number of systems we can use to explore our thoughts. Systems Thinking v2.0 provides us a powerful way to explore our thoughts.

                                  Furthermore, Derek places everyone on a Consciousness and Competence Continuum. He describes the continuum as:

                                    1. We begin at the unconscious incompetence stage (we don’t know what we don’t know).
                                    2. If we are lucky, someone wakes us up and causes us to search for something more. We then move into the conscious incompetence stage, where we realize we have something we need to learn.
                                    3. Once we develop some competence, we then move into the unconscious competence stage. Here we practice a skill without being fully aware of the skill. There is some cognition, just not metacognition (thinking about thinking or cognition about cognition).
                                    4. When we finally move into the conscious-competence stage, we become aware of what we are doing so that we can adapt to where we need to be.

                                    Successfully progressing along the continuum means we have an increase in our metacognitive awareness, which is extremely important as everything we experience is an ever-changing mental model.

                                    Derek’s vision for Systems Thinking v2.0 is to develop 7 Billion Systems Thinkers! Let me end this article with three questions. These are the same questions Derek used to develop his vision and you can use it to develop yours.

                                    • Question #1: What pisses you off the most?
                                    • Question #2: What do you see today?
                                    • Question #3: What should you see tomorrow?

                                    Featured photo credit: Meduana, unsplash via unsplash.com

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                                    Reference

                                    [1] Derek Cabrera: Systems Thinking Made Simple

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                                    Published on September 21, 2021

                                    How Remote Work Affects Your Productivity And Wellbeing (Backed By Data)

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                                    How Remote Work Affects Your Productivity And Wellbeing (Backed By Data)

                                    The internet is flooded with articles about remote work and its benefits or drawbacks. But in reality, the remote work experience is so subjective that it’s impossible to draw general conclusions and issue one-size-fits-all advice about it. However, one thing that’s universal and rock-solid is data. Data-backed findings and research about remote work productivity give us a clear picture of how our workdays have changed and how work from home affects us—because data doesn’t lie.

                                    In this article, we’ll look at three decisive findings from a recent data study and two survey reports concerning remote work productivity and worker well-being.

                                    1. We Take Less Frequent Breaks

                                    Your home can be a peaceful or a distracting place depending on your living and family conditions. While some of us might find it hard to focus amidst the sounds of our everyday life, other people will tell you that the peace and quiet while working from home (WFH) is a major productivity booster. Then there are those who find it hard to take proper breaks at home and switch off at the end of the workday.

                                    But what does data say about remote work productivity? Do we work more or less in a remote setting?

                                    Let’s take a step back to pre-pandemic times (2014, to be exact) when a time tracking application called DeskTime discovered that 10% of most productive people work for 52 minutes and then take a break for 17 minutes.

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                                    Recently, the same time tracking app repeated that study to reveal working and breaking patterns during the pandemic. They found that remote work has caused an increase in time worked, with the most productive people now working for 112 minutes and breaking for 26 minutes.[1]

                                    Now, this may seem rather innocent at first—so what if we work for extended periods of time as long as we also take longer breaks? But let’s take a closer look at this proportion.

                                    While breaks have become only nine minutes longer, work sprints have more than doubled. That’s nearly two hours of work, meaning that the most hard-working people only take three to four breaks per 8-hour workday. This discovery makes us question if working from home (WFH) really is as good a thing for our well-being as we thought it was. In addition, in the WFH format, breaks are no longer a treat but rather a time to squeeze in a chore or help children with schoolwork.

                                    Online meetings are among the main reasons for less frequent breaks. Pre-pandemic meetings meant going to another room, stretching your legs, and giving your eyes a rest from the computer. In a remote setting, all meetings happen on screen, sometimes back-to-back, which could be one of the main factors explaining the longer work hours recorded.

                                    2. We Face a Higher Risk of Burnout

                                    At first, many were optimistic about remote work’s benefits in terms of work-life balance as we save time on commuting and have more time to spend with family—at least in theory. But for many people, this was quickly counterbalanced by a struggle to separate their work and personal lives. Buffer’s 2021 survey for the State of Remote Work report found that the biggest struggle of remote workers is not being able to unplug, with collaboration difficulties and loneliness sharing second place.[2]

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                                    Buffer’s respondents were also asked if they are working more or less since their shift to remote work, and 45 percent admitted to working more. Forty-two percent said they are working the same amount, while 13 percent responded that they are working less.

                                    Longer work hours and fewer quality breaks can dramatically affect our health, as long-term sitting and computer use can cause eye strain, mental fatigue, and other issues. These, in turn, can lead to more severe consequences, such as burnout and heart disease.

                                    Let’s have a closer look at the connection between burnout and remote work.

                                    McKinsey’s report about the Future of work states that 49% of people say they’re feeling some symptoms of burnout.[3] And that may be an understatement since employees experiencing burnout are less likely to respond to survey requests and may have even left the workforce.

                                    From the viewpoint of the employer, remote workers may seem like they are more productive and working longer hours. However, managers must be aware of the risks associated with increased employee anxiety. Otherwise, the productivity gains won’t be long-lasting. It’s no secret that prolonged anxiety can reduce job satisfaction, decrease work performance, and negatively affect interpersonal relationships with colleagues.[4]

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                                    3. Despite everything, We Love Remote Work

                                    An overwhelming majority—97 percent—of Buffer report’s survey respondents say they would like to continue working remotely to some extent. The two main benefits mentioned by the respondents are the ability to have a flexible schedule and the flexibility to work from anywhere.

                                    McKinsey’s report found that more than half of employees would like their workplace to adopt a more flexible hybrid virtual-working model, with some days of work on-premises and some days working remotely. To be more exact, more than half of employees report that they would like at least three work-from-home days a week once the pandemic is over.

                                    Companies will increasingly be forced to find ways to satisfy these workforce demands while implementing policies to minimize the risks associated with overworking and burnout. Smart companies will embrace this new trend and realize that adopting hybrid models can also be a win for them—for example, for accessing talent in different locations and at a lower cost.

                                    Remote Work: Blessing or Plight?

                                    Understandably, workers worldwide are tempted to keep the good work-life aspects that have come out of the pandemic—professional flexibility, fewer commutes, and extra time with family. But with the once strict boundaries between work and life fading, we must remain cautious. We try to squeeze in house chores during breaks. We do online meetings from the kitchen or the same couch we watch TV shows from, and many of us report difficulties switching off after work.

                                    So, how do we keep our private and professional lives from hopelessly blending together?

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                                    The answer is that we try to replicate the physical and virtual boundaries that come naturally in an office setting. This doesn’t only mean having a dedicated workspace but also tracking your work time and stopping when your working hours are finished. In addition, it means working breaks into your schedule because watercooler chats don’t just naturally happen at home.

                                    If necessary, we need to introduce new rituals that resemble a normal office day—for example, going for a walk around the block in the morning to simulate “arriving at work.” Remote work is here to stay. If we want to enjoy the advantages it offers, then we need to learn how to cope with the personal challenges that come with it.

                                    Learn how to stay productive while working remotely with these tips: How to Work From Home: 10 Tips to Stay Productive

                                    Featured photo credit: Jenny Ueberberg via unsplash.com

                                    Reference

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