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Why Everyone Should Learn About the Power of Saying No from the Singer-actor-investor Jared Leto

Why Everyone Should Learn About the Power of Saying No from the Singer-actor-investor Jared Leto

No. No. NO. Does hearing that word make you flinch? You needn’t, and here’s why.

In a society where saying yes is encouraged, and often even deemed essential to get ahead in life, it can seem counter-intuitive to accept that no—a term generally associated with negativity and refusal—has a very definite power and can even be harnessed as a positive force for change and advancement. Yet, the number of people embracing the power of no is on the rise, and with good reason: indeed, in the words of singer-actor-investor Jared Leto, while yes holds “opportunity, with the power of no comes focus and engagement“; and in today’s world of endless distractions and fierce competition (a dangerous combination, to be sure), being able to focus and engage with the task at hand becomes not only useful, but vital in order to stay ahead.

The Power of No

Let’s look at Jared Leto’s example to go a little deeper with this concept: as a talented musician, bona fide Hollywood actor and investor in tech start-ups (he’s recently lent a hand to Airbnb and Spotify, to name but a few), it’s fair to say that Leto lives a very full life, with many demands on his precious time. In fact, at his level of business, it’s simply impossible to do it all without sacrificing quality, and that is something he isn’t prepared to do: “I never wanted to make the most movies, to make the most albums,” he explains in Fast Company. Instead of aiming for a high output, then, he prefers to concentrate his efforts on the things he has a “deep interest and desire and passion” for; things that “add to the quality of people’s lives”.

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Simply put, Leto’s strategy consists in selecting his projects according to his core values—desire and passion and deep interest—and declining all the others. The end result? A plate less full with more time and energy to devote to each task, ensuring a better end product and less stress in the process. In other words, the power of no helps our favourite superstar stay focused on what matters the most to him—this allows him to concentrate his efforts on producing high quality work that he has a deep connection to, all the while taking the frustration of doing uninteresting busywork (that doesn’t necessarily benefit him in any way) out of the equation. Genius.

Here is why you should emulate Jared Leto in your personal and professional life.

1. Jared Leto is a well-loved and well-respected multi-millionaire.

Chances are he’s doing something right, and I have a feeling that his love of the power of no has something to do with it! All kidding aside…

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2. Saying no gives you more time to spend on what is important.

Consider this: the number of hours in a day is finite. There’s no way around it. Wouldn’t you rather spend what precious little time you have on something you really want to do? Whether you believe your time is better spent on getting your sweat on in the gym, working on your big project or spending quality time with your kids, being a better custodian of that time by saying no to those who would partake of it is a surefire way to do what really matters to you. Your time is important. Treat it as such.

Over to you: which activity close to your heart would you have more time for if you said no

3. Saying no protects your values.

I love this example in Psychology Today’s article on “the Power of No“: a man named Jack always prided himself on being there for his friends; on “having their back”, no matter what. One day, one of Jack’s buddies asked to use his holiday home as a rendezvous place for his clandestine love affair. Now, Jack loved his pal, but he valued his integrity more and he didn’t want to have a part in this most morally jarring situation. Using the power of no to stand up for what he believed in, he turned his friend down. Sure, he may have “violated an unspoken male code” in doing so, but Jack was more into liking himself than having others like him for saying yes to something that he was uncomfortable with.

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Over to you: could saying no help you out of a situation that doesn’t gel with your values?

4. Saying no helps you achieve your goals.

Carrying on from our item in this list, harnessing the power of no can be a highly efficient way of getting to where you want—faster. Much like our dear Mr. Leto, anyone can benefit from selecting a handful of projects that vibrate with their core values and politely decline taking on any work that doesn’t fit that mould. Don’t be afraid to lose friends over this: true friends will value your time, and potential business partners will respect your desire to focus all your attention on your most important work.

Over to you: which of your current projects don’t resonate with your values? Can you cull them now?

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5. Saying no prevents others from taking advantage of you.

We’ve all been there: we’ve said yes to lending our favorite items of clothing to an untrustworthy friend (yes, totally burned), we’ve accepted to lend the loveable class slacker our painstakingly taken notes, we’ve felt the rising resentment in us as we agreed again and again to do something we weren’t totally comfortable with to ingratiate ourselves with others. It happens. It’s time to change, though: in accepting to let others take advantage of our kindness, we’re accepting to give away our personal power, and for what? Saying no in these situations is a way to take back what is ours, regaining our respect for ourselves and quelling that resentment at its source.

Over to you: what uncomfortable situation in which you’re being taken advantage of could you put an end to by saying no?

Saying no is a difficult task, especially when we’ve been in the habit of saying yes all our lives. After all, we have been conditioned to accept the open-hearted, risk-taking and courageous yes as the only answer to the questions in this world; how could it possibly be easy to embrace this other alternative? By indulging in a little self-reflection, of course! Consider this: how different would your life be if you wandered off the beaten path and said no, once in a while? What if you decided to put yourself first, instead of accepting to play second fiddle to someone else’s dreams? What if you had all the time in the world to concentrate on what mattered the most to you? What if…?

Take a risk this week: say no. See how it changes you. Try again. How freeing does it feel?

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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    Featured photo credit: William Iven via unsplash.com

    Reference

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