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9 Ways To Manage People Who Bother You

9 Ways To Manage People Who Bother You

Ever faced people who bother you? I’m sure all of us have faced such people before. It’s okay when we have to face them just once or twice, but there are times when these people emerge in facets of our life where we have to deal with them on an ongoing basis. They can be business associates, fellow colleagues, friends, or even family members and relatives. In such cases, we have to learn how to deal with them. Here are my 9 tips to handle such people:

1. You can only change yourself.

When dealing with people, always remember that it’s not about changing others, but about changing yourself. You can try to change others, but you may not succeed doing so. The best way to address the situation is to change how you perceive it and how you react to it. By changing that, everything else will subsequently change as well.

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2. Draw your boundaries.

Be clear on what you will tolerate and what you will not tolerate. Then stick with it. You have your own personal space and it’s your perogative to protect your space. By drawing the boundaries, even if just mentally, you are clearer of the kind of behaviors to expect from others. If you don’t do so, it’s easy for you to be pushed over by others, especially since such people tend not to be conscious of personal boundaries. You’ll wind up shrinking in a corner and feeling miserable, and you wouldn’t want that.

3. Be upfront about where you stand.

If the person has a history of spilling into your personal space, then let him/her know where you stand the next time you communicate. People aren’t mind readers, and sometimes they may not be aware that they are infringing on your space. Giving the person some indicators will help. If he/she tends to take up a lot of your time, then let him/her know that you have XX minutes at the onstart of the conversation. That way, you are being fair by informing him/her in advance. If you prefer to communicate via email/text/chat/other channels, then let him/her know too.

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4. Be firm when needed.

If the person does not stick within the boundaries, then enforce them. Give a gentle reminder at first. If he/she still does not get the hint, then make a call and draw the line right there. I used to be very relenting in my communications. I would attend the person for however long it took. In the end it enroached on my personal space, and I wasn’t sure if all that time and energy I spent ever did anything too. As I gradually pushed back and became firm on my boundaries, I was a lot more fulfilled. I realized if I wasn’t meeting my needs, I couldn’t be helping anyone with theirs.

5. Ignore them.

Ignoring is effective in the right moments. When you respond, you give them a reason to continue their behavior. If you just ignore, they don’t have a choice but to seek out someone else. Not only that, it also hints to them about their behavior and helps them do some self-reflection.

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6. Don’t take it personally.

Most of the times, these people behave the same way around others too. I had a friend who was very negative. She always had something to criticize whenever we were together. At first I thought she had something against me, but after I observed her interacting with our common friends, I realized she was like that with everyone else too. Realizing it wasn’t anything personal helped me deal with her objectively.

7. Observe how others handle them.

Watching others deal with the same person you find annoying can be an eye-opening perspective. Even if the person may be at his/her wits-end handling the individual, just observing from a third party’s point of view can give you insights on how to manage. The next time you are with this person, get someone else into the conversation too. Take a back seat by broaching a topic that’s relevant between the two of them, then play the silent role in the situation. Observe how the other party handles him/her. Try this exercise with different people – from savvy networkers, someone you find difficult to deal with as well, someone similar to you, etc. You will get interesting results.

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8. Show kindness.

Often times, they act the way they do because they are looking for an empathetic ear. Hear what they have to say, and be empathetic towards them. Give them some friendly act of kindness. Don’t impose on them, but just be there and empathize. It might well do the trick.

There was once when I had a long talk with a client on an issue she was facing. Later in the week, I sent her an sms telling her that ultimately it boiled down to her, and as long as she believed in herself, there was nothing insurmountable. Many weeks after that, we were catching up, and she told me how the message was really encouraging for her. She normally deleted all her smses but left that one in her phone. A little kind act from you may take little effort on your part but mean the world to others.

9. Help them.

Beneath the facade is really a cry for help. Check with them if they need any help, or if there is anything you can do to help them. Sometimes, it’s possible they require help but they don’t know how to articulate it. Help them to uncover their problem, then work with them to analyze the issue and discover the solution. It’s important to still let them take charge in the situation, because the end outcome is you want them to learn to take control of the situation, and not grow dependent on you for help.

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Celestine Chua

Life Coach, Blogger

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Last Updated on April 11, 2019

How to Improve Communication Skills for Workplace Success

How to Improve Communication Skills for Workplace Success

Possessing strong communication skills will help you in every phase of your life. This is especially true in the workplace.

I have personally worked with several leaders who were masters of communication. A few were wonderful speakers who could tell a great story and get everyone in the room engaged. Those of us in attendance would walk away feeling inspired and eager to help with what came next. Others were very skilled at sharing a clear direction and job expectations.

I knew exactly what was expected of me and how to achieve my goals. This was the foundation of an energized and vibrant role I was in. What I have found is strong communication skills are incredibly helpful and sometimes critical in how well we perform at work.

Here we will take a look at how to improve communication skills for workplace success.

How Communication Skills Help Your Success

Strong communication skills pave the way for success in many ways. Let’s look at a few of the big ones.

Create a Positive Experience

Here are two examples of how well developed communication skills helps create a positive experience:

When I first moved to the city I now live in, I began a job search. Prior to my first live interview, I was told an address to go to. Upon arriving at the address provided, I drove around and around attempting to find the location. After 15 minutes of circling and looking for the address, I finally grabbed a parking spot and set out on foot.

What I discovered was the address was actually down an alley and only had the number over the door. No sign for the actual company. The person that gave me those very unclear directions provided a bad experience for me.

Had they communicated the directions to get there in a clear manner, my experience would have been much better. Instead the entire experience started off poorly and colored the entire meeting.

As a recruiter, I frequently provide potential candidates with information about a job I’m speaking to them about. In order to do this, I also provide a picture of the overall company, the group they might be joining, and how their role fits in and impacts the entire company.

Time and time again I have been told by candidates that I have provided the clearest picture of a company and role they have ever heard. They have a positive experience when I clearly communicate to them. Even when the position does not work out for them, often times they will want to stay in touch with me due to the open communication and beneficial experience they had during the interviewing process.

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Strong communication skills will provide a positive experience in virtually any interaction you have with someone.

Help Leadership Skills

It’s certainly a skill all its own to be able to lead others.

Being a mentor and guiding others towards success is a major hallmark of great leaders. Another characteristic of effective leaders is the ability to communicate clearly.

As I referenced above, having a leader who can plainly articulate the company’s mission and direction goes a really long way towards being the Captain of the boat that others want to follow. It’s like saying “here’s our destination and this is how we are going to get there” in a way that everyone can get on board with.

Another critical component of everyone helping to sail the boat in the right direction is knowing what your portion is all about. How are you helping the boat move towards its destination in the manner than is consistent with the leaders’ vision?

If you have a boss or a manager that can show you what it takes for not only you to be successful, but also how your performance helps the company’s success then you’ve got a winner. A boss with superior communication skills.

Build Better Teams

Most of us work in teams of some sort or another. During the course of my career, I have led teams up to 80 and also been an individual contributor.

In my individual contributor roles, I have been part of a larger team. Even if you are in business for yourself, you have to interact with others in one manner or another.

If you have strong communication skills, it helps to build better teams. This is true whether you are in an IT department with 100 other fellow programmers or if you own your own business and have customers or vendors you communicate with.

When you showcase your robust ability to communicate well with others while interacting with them, you are building a better team.

Now let’s jump in to how to improve communication skills to help you pave the way for your workplace success.

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How to Improve Communication Skills for Workplace Success

There are many tips, tricks, and techniques to improve communication skills. I don’t want to overwhelm you with too much information, so let’s focus on the things that will provide the biggest return on your time investment.

Most of these tips will be fairly easy to become aware of but will take time and effort to implement. So let’s go!

1. Listen

Ever heard the saying you have two ears and one mouth for a reason? If you haven’t, then here’s the reason:

Being a good listener is half the equation to being a good communicator.

People who have the ability to really listen to someone can then actually answer questions in a meaningful way. If you don’t make the effort to actively listen, then you are really doing yourself and the other person a disservice in the communication department.

Know that person who is chomping at the bit to open his or her mouth the second you stop talking? Don’t be that person. They haven’t listened to at least 1/2 of what you’ve said. Therefore the words that spill out of their mouth are going to be about 1/2 relevant to what you just said.

Listen to someone completely and be comfortable with short periods of silence. Work on your listening skills first and foremost.

2. Know Your Audience

Knowing your audience is another critical component to having strong communication skills. The way you interact with your manager should be different than how you interact with your kids. This isn’t to say you need to be a different person with everyone you interact with. Far from it.

Here is a good way to think about it:

Imagine using your the same choice of words and body language you use with your spouse while interacting with your boss. That puts things in a graphic light!

You want to ensure you are using the type of communication most relevant to your audience.

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3. Minimize

I have lunch with a business associate about 3 times a year. We’ve been talking for several years now about putting a business deal together.

He is one of those people that simply overwhelms others with a lot of words. Sometimes when I ask him a question, I get buried beneath such an avalanche of words that I’m more confused than when I asked the question. Needless to say this is most likely a large portion of why we never put the deal together.

Don’t be like my lunch business associate. The goal of talking to or communicating with someone is to share actual information. The goal is not to confuse someone, it’s to provide clarity in many cases.

State what needs to be stated as succinctly as possible. That doesn’t mean you can’t have some pleasant conversation about the weather too.

The point is to not create such an onslaught of words and information that the other person walks away more confused than when they started.

4. Over Communicate

So this probably sounds completely counter intuitive to what I just wrote about minimizing your communication. It seems like it might be but it’s not.

What I mean by over communicating is ensuring that the other person understands the important parts of what you are sharing with them. This can be done simply yet effectively. Here’s a good example:

Most companies have open enrollment for benefits for the employees in the fall. The company I work for has open enrollment from November 1 to 15. The benefits department will send out a communication to all employees around October 1st, letting them know open enrollment is right around the corner and any major changes that year. There’s also a phone number and email for people to contact them with any questions.

Two weeks later, we all get a follow up email with basically the same information. We get a 3rd communication the week before open enrollment and another one 1 day before it starts.

Finally we get 2 emails during enrollment reminding us when open enrollment ends.

There’s minimal information, it’s more of a reminder. This is effective over communication.

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5. Body Language

The final critical component to how to improve communication skills for workplace success is body language. This is something most of us have heard about before but, a reminder is probably a good idea.

When I am in a meeting with someone I am comfortable with, I tend to kind of slouch down in my chair and cross my arms. When I catch myself doing this, I sit up straight and uncross my arms. I remember that crossing arms can many times be interpreted as a sign of disagreement or conflict.

In general, the best rule of thumb is to work towards having open body language whenever possible at work. This means relaxing your posture, not crossing your arms, and looking people in the eye when speaking with them.

When you are speaking in front of others, stand up straight and speak in a clear voice. This will convey confidence in your words.

Conclusion

Possessing strong communication skills will help you in many facets of your life and most certainly in the workplace.

Good communication helps create better teams, positive experiences with those we interact with, and are critical for leadership.

There are numerous tactics and techniques to be used to improve communication skills. Here we’ve reviewed how to improve communication skills for workplace success.

Now go communicate your way to success.

More Resources About Effective Communication

Featured photo credit: HIVAN ARVIZU via unsplash.com

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