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10 Methods Nasty People Use And How To Avoid Them

10 Methods Nasty People Use And How To Avoid Them

We’ve all had the experience of being invalidated by certain people in our lives. Whether it’s from someone close to home, at work, or in a social group. There is always that one person we feel mistreated by.

Even worse, they lower our self-esteem in a subtle way which to the outside world goes unrecognised. If we try to explain how we feel, these people can easily turn the conversation around, making us out to be sensitive, judgemental and in the wrong.

Nasty people – also known as invalidators – have a way of lowering our self-esteem. In this article, I would like to share with you 10 methods of nasty people and how to avoid them.

As we explore these methods, you will come to have a more understanding an awareness about the people in your everyday life.

1. They Keep You Uncertain

One of the methods of an invalidator is to keep you in a state of uncertainty. You never know when they might explode and do something to upset you.

For example, you may become understanding of one and other, share a laugh, and build trust. Things can stay this way for a period of time, but then out of nowhere, the invalidator makes you feel uncertain again.

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In this persons presence, you never know how to feel around them, and you create rational excuses for their behaviour, almost as a way of convincing yourself that you like them.

2. They Like To Project

Projection can be explained quite simply: the person takes their feelings and puts the responsibility for them on you. For example, a person who doesn’t like you may say, ”I don’t think you like me.”.

They can easily set a frame around you, making you explain yourself to them. And instead of thinking about the invalidators intentions, you start questioning your own feelings.

3. They Will Often Use Manipulation

Manipulation is about control. The invalidator needs to feel in power of you, and often makes you feel like you owe them something. This sort of behaviour can be found in managers, and those in higher power.

For example, if you were asked to work overtime but have other commitments, your boss will try to convince you that your work is more important than your commitments.

If you remind your boss about any overtime you put in for them previously, they will make out that they were doing you a favour, or that you owed it to them.

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4. They Are Always Judgemental

An invalidator who often judges you likes to act as if everyone agrees with them. For example, ”You are irresponsible” would be a passing judgment which assumes that this is who you are as a person, and everyone would agree.

The invalidator judges because they want to unconsciously attack your self-esteem instead of addressing the real problem. Addressing the real problem would mean taking responsibility for their feelings which invalidators do not.

5. They Generalise And Exaggerate The Truth

Be careful of generalisations. An invalidator will use generalisations as a way of exaggerating small truths. For example, if you forgot to clean the house, an invalidator might say, ”You never help me” (Translation: you forgot to clean). ”You’re useless”. (You forgot to clean).

Again, this is an attack on your self-esteem instead of the real problem. The problem is the house isn’t clean. The problem is not that you don’t help, or are useless.

6. They Use The Sneak Attack

”I don’t mean to upset you, but..” (They probably want to upset you). ”I don’t mean to interrupt…” (Yeah, right!). The voice of an invalidator who uses a sneak attack will always have a soft voice.

Their face will also show concern. They may even try to be nice, but underneath are daggers.

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7. They Send A Double Message

A double message is usually verbalised in a deep tone – a voice of disgust. For example, an invalidator may ask, ”How are you?”. If you respond with, ”Leave me alone!”, the invalidator will innocently relate to everyone that you are in a bad mood because all they did was ask how you were.

Invalidators can be very sneaky with double messages. They appear innocent to observers, but you can always sense something in the way they are talking to you.

8. They Will Cut Communication

Another valuable tool for the invalidator is cutting communication. If you are asked a question about yourself, they cut you off before you finish answering.

Or you can be asked a leading question like, ”Do you still argue with your partner?” You can’t answer this question without appearing wrong. The invalidator may even walk out in the middle of a conversation, leaving you with a pile of thoughts jammed in your mind.

9. They Build You Up, Then Cut You Down

Many invalidators like to build you up so that you grow dependant on them. They make out that they are always there for you, and that you can always share your innermost feelings.

Whenever you feel self- conscious or anxious, the invalidator will draw your attention to the negative qualities about yourself. This way, they can pull you down, so that they feel more superior, making you feel like you need them.

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10. They Use What’s Called A ‘Double Bind’

The double bind is one of the most sneakiest attacks because you’re wrong if you do, and wrong if you don’t. For example, if you took a class to improve your confidence, your partner may get jealous and insecure of the new confidence you have. So you’re then given the ultimatum of, ”It’s either me or the class”.

Of course, nobody wants to give up their relationship for the sake of a class. An invalidator will put out threats due to the positive changes you are making in your life.

How To Avoid The Everyday Invalidator

Having explored the 10 methods of nasty people and how to avoid them, you now have a better understanding of the invalidators in your daily life, and what their intentions are.

In these circumstances, knowledge is power. Because we cannot always avoid certain people in our lives, we can, however, avoid feeling trapped by them.

We do this by simply being more sharper and aware of the behaviours of the people around us. And with this new level of awareness, we will become confident and more assertive the next time we interact with them.

References, 

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Nasty People, Jay Carter, Psyd.D, 2003. 

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Published on May 18, 2021

How To Improve Listening Skills For Effective Workplace Communication

How To Improve Listening Skills For Effective Workplace Communication

We have two ears and one mouth for a reason—effective communication is dependent on using them in proportion, and this involves having good listening skills.

The workplace of the 21st century may not look the same as it did before COVID-19 spread throughout the world like wildfire, but that doesn’t mean you can relax your standards at work. If anything, Zoom meetings, conference calls, and the continuous time spent behind a screen have created a higher level of expectations for meeting etiquette and communication. And this goes further than simply muting your microphone during a meeting.

Effective workplace communication has been a topic of discussion for decades, yet, it is rarely addressed or implemented due to a lack of awareness and personal ownership by all parties.

Effective communication isn’t just about speaking clearly or finding the appropriate choice of words. It starts with intentional listening and being present. Here’s how to improve your listening skills for effective workplace communication.

Listen to Understand, Not to Speak

There are stark differences between listening and hearing. Listening involves intention, focused effort, and concentration, whereas hearing simply involves low-level awareness that someone else is speaking. Listening is a voluntary activity that allows one to be present and in the moment while hearing is passive and effortless.[1]

Which one would you prefer your colleagues to implement during your company-wide presentation? It’s a no-brainer.

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Listening can be one of the most powerful tools in your communication arsenal because one must listen to understand the message being told to them. As a result of this deeper understanding, communication can be streamlined because there is a higher level of comprehension that will facilitate practical follow-up questions, conversations, and problem-solving. And just because you heard something doesn’t mean you actually understood it.

We take this for granted daily, but that doesn’t mean we can use that as an excuse.

Your brain is constantly scanning your environment for threats, opportunities, and situations to advance your ability to promote your survival. And yet, while we are long past the days of worrying about being eaten by wildlife, the neurocircuitry responsible for these mechanisms is still hard-wired into our psychology and neural processing.

A classic example of this is the formation of memories. Case in point: where were you on June 3rd, 2014? For most of you reading this article, your mind will go completely blank, which isn’t necessarily bad.

The brain is far too efficient to retain every detail about every event that happens in your life, mainly because many events that occur aren’t always that important. The brain doesn’t—and shouldn’t—care what you ate for lunch three weeks ago or what color shirt you wore golfing last month. But for those of you who remember where you were on June 3rd, 2014, this date probably holds some sort of significance to you. Maybe it was a birthday or an anniversary. Perhaps it was the day your child was born. It could have even been a day where you lost someone special in your life.

Regardless of the circumstance, the brain is highly stimulated through emotion and engagement, which is why memories are usually stored in these situations. When the brain’s emotional centers become activated, the brain is far more likely to remember an event.[2] And this is also true when intention and focus are applied to listening to a conversation.

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Utilizing these hard-wired primitive pathways of survival to optimize your communication in the workplace is a no-brainer—literally and figuratively.

Intentional focus and concentrated efforts will pay off in the long run because you will retain more information and have an easier time recalling it down the road, making you look like a superstar in front of your colleagues and co-workers. Time to kiss those note-taking days away!

Effective Communication Isn’t Always Through Words

While we typically associate communication with words and verbal affirmations, communication can come in all shapes and forms. In the Zoom meeting era we live in, it has become far more challenging to utilize and understand these other forms of language. And this is because they are typically easier to see when we are sitting face to face with the person we speak to.[3]

Body language can play a significant role in how our words and communication are interpreted, especially when there is a disconnection involved.[4] When someone tells you one thing, yet their body language screams something completely different, it’s challenging to let that go. Our brain immediately starts to search for more information and inevitably prompts us to follow up with questions that will provide greater clarity to the situation at hand. And in all reality, not saying something might be just as important as actually saying something.

These commonly overlooked non-verbal communication choices can provide a plethora of information about the intentions, emotions, and motivations. We do this unconsciously, and it happens with every confrontation, conversation, and interaction we engage in. The magic lies in the utilization and active interpretation of these signals to improve your listening skills and your communication skills.

Our brains were designed for interpreting our world, which is why we are so good at recognizing subtle nuances and underlying disconnect within our casual encounters. So, when we begin to notice conflicting messages between verbal and non-verbal communication, our brain takes us down a path of troubleshooting.

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Which messages are consistent with this theme over time? Which statements aren’t aligning with what they’re really trying to tell me? How should I interpret their words and body language?

Suppose we want to break things down even further. In that case, one must understand that body language is usually a subconscious event, meaning that we rarely think about our body language. This happens because our brain’s primary focus is to string together words and phrases for verbal communication, which usually requires a higher level of processing. This doesn’t mean that body language will always tell the truth, but it does provide clues to help us weigh information, which can be pretty beneficial in the long run.

Actively interpreting body language can provide you with an edge in your communication skills. It can also be used as a tool to connect with the individual you are speaking to. This process is deeply ingrained into our human fabric and utilizes similar methods babies use while learning new skills from their parents’ traits during the early years of development.

Mirroring a person’s posture or stance can create a subtle bond, facilitating a sense of feeling like one another. This process is triggered via the activation of specific brain regions through the stimulation of specialized neurons called mirror neurons.[5] These particular neurons become activated while watching an individual engage in an activity or task, facilitating learning, queuing, and understanding. They also allow the person watching an action to become more efficient at physically executing the action, creating changes in the brain, and altering the overall structure of the brain to enhance output for that chosen activity.

Listening with intention can make you understand your colleague, and when paired together with mirroring body language, you can make your colleague feel like you two are alike. This simple trick can facilitate a greater bond of understanding and communication within all aspects of the conversation.

Eliminate All Distractions, Once and for All

As Jim Rohn says, “What is easy to do is also easy not to do.” And this is an underlying principle that will carry through in all aspects of communication. Distractions are a surefire way to ensure a lack of understanding or interpretation of a conversation, which in turn, will create inefficiencies and a poor foundation for communication.

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This should come as no surprise, especially in this day in age where people are constantly distracted by social media, text messaging, and endlessly checking their emails. We’re stuck in a cultural norm that has hijacked our love for the addictive dopamine rush and altered our ability to truly focus our efforts on the task at hand. And these distractions aren’t just distractions for the time they’re being used. They use up coveted brainpower and central processes that secondarily delay our ability to get back on track.

Gloria Mark, a researcher at UC Irvine, discovered that it takes an average of 23 minutes and 15 seconds for our brains to reach their peak state of focus after an interruption.[6] Yes, you read that correctly—distractions are costly, error-prone, and yield little to no benefit outside of a bump to the ego when receiving a new like on your social media profile.

Meetings should implement a no-phone policy, video conference calls should be set on their own browser with no other tabs open, and all updates, notifications, and email prompt should be immediately turned off, if possible, to eliminate all distractions during a meeting.

These are just a few examples of how we can optimize our environment to facilitate the highest levels of communication within the workplace.

Actions Speak Louder Than Words

Effective communication in the workplace doesn’t have to be challenging, but it does have to be intentional. Knowledge can only take us so far, but once again, knowing something is very different than putting it into action.

Just like riding a bike, the more often you do it, the easier it becomes. Master communicators are phenomenal listeners, which allows them to be effective communicators in the workplace and in life. If you genuinely want to own your communication, you must implement this information today and learn how to improve your listening skills.

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Choose your words carefully, listen intently, and most of all, be present in the moment—because that’s what master communicators do, and you can do it, too!

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Featured photo credit: Mailchimp via unsplash.com

Reference

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