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10 Methods Nasty People Use And How To Avoid Them

10 Methods Nasty People Use And How To Avoid Them

We’ve all had the experience of being invalidated by certain people in our lives. Whether it’s from someone close to home, at work, or in a social group. There is always that one person we feel mistreated by.

Even worse, they lower our self-esteem in a subtle way which to the outside world goes unrecognised. If we try to explain how we feel, these people can easily turn the conversation around, making us out to be sensitive, judgemental and in the wrong.

Nasty people – also known as invalidators – have a way of lowering our self-esteem. In this article, I would like to share with you 10 methods of nasty people and how to avoid them.

As we explore these methods, you will come to have a more understanding an awareness about the people in your everyday life.

1. They Keep You Uncertain

One of the methods of an invalidator is to keep you in a state of uncertainty. You never know when they might explode and do something to upset you.

For example, you may become understanding of one and other, share a laugh, and build trust. Things can stay this way for a period of time, but then out of nowhere, the invalidator makes you feel uncertain again.

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In this persons presence, you never know how to feel around them, and you create rational excuses for their behaviour, almost as a way of convincing yourself that you like them.

2. They Like To Project

Projection can be explained quite simply: the person takes their feelings and puts the responsibility for them on you. For example, a person who doesn’t like you may say, ”I don’t think you like me.”.

They can easily set a frame around you, making you explain yourself to them. And instead of thinking about the invalidators intentions, you start questioning your own feelings.

3. They Will Often Use Manipulation

Manipulation is about control. The invalidator needs to feel in power of you, and often makes you feel like you owe them something. This sort of behaviour can be found in managers, and those in higher power.

For example, if you were asked to work overtime but have other commitments, your boss will try to convince you that your work is more important than your commitments.

If you remind your boss about any overtime you put in for them previously, they will make out that they were doing you a favour, or that you owed it to them.

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4. They Are Always Judgemental

An invalidator who often judges you likes to act as if everyone agrees with them. For example, ”You are irresponsible” would be a passing judgment which assumes that this is who you are as a person, and everyone would agree.

The invalidator judges because they want to unconsciously attack your self-esteem instead of addressing the real problem. Addressing the real problem would mean taking responsibility for their feelings which invalidators do not.

5. They Generalise And Exaggerate The Truth

Be careful of generalisations. An invalidator will use generalisations as a way of exaggerating small truths. For example, if you forgot to clean the house, an invalidator might say, ”You never help me” (Translation: you forgot to clean). ”You’re useless”. (You forgot to clean).

Again, this is an attack on your self-esteem instead of the real problem. The problem is the house isn’t clean. The problem is not that you don’t help, or are useless.

6. They Use The Sneak Attack

”I don’t mean to upset you, but..” (They probably want to upset you). ”I don’t mean to interrupt…” (Yeah, right!). The voice of an invalidator who uses a sneak attack will always have a soft voice.

Their face will also show concern. They may even try to be nice, but underneath are daggers.

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7. They Send A Double Message

A double message is usually verbalised in a deep tone – a voice of disgust. For example, an invalidator may ask, ”How are you?”. If you respond with, ”Leave me alone!”, the invalidator will innocently relate to everyone that you are in a bad mood because all they did was ask how you were.

Invalidators can be very sneaky with double messages. They appear innocent to observers, but you can always sense something in the way they are talking to you.

8. They Will Cut Communication

Another valuable tool for the invalidator is cutting communication. If you are asked a question about yourself, they cut you off before you finish answering.

Or you can be asked a leading question like, ”Do you still argue with your partner?” You can’t answer this question without appearing wrong. The invalidator may even walk out in the middle of a conversation, leaving you with a pile of thoughts jammed in your mind.

9. They Build You Up, Then Cut You Down

Many invalidators like to build you up so that you grow dependant on them. They make out that they are always there for you, and that you can always share your innermost feelings.

Whenever you feel self- conscious or anxious, the invalidator will draw your attention to the negative qualities about yourself. This way, they can pull you down, so that they feel more superior, making you feel like you need them.

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10. They Use What’s Called A ‘Double Bind’

The double bind is one of the most sneakiest attacks because you’re wrong if you do, and wrong if you don’t. For example, if you took a class to improve your confidence, your partner may get jealous and insecure of the new confidence you have. So you’re then given the ultimatum of, ”It’s either me or the class”.

Of course, nobody wants to give up their relationship for the sake of a class. An invalidator will put out threats due to the positive changes you are making in your life.

How To Avoid The Everyday Invalidator

Having explored the 10 methods of nasty people and how to avoid them, you now have a better understanding of the invalidators in your daily life, and what their intentions are.

In these circumstances, knowledge is power. Because we cannot always avoid certain people in our lives, we can, however, avoid feeling trapped by them.

We do this by simply being more sharper and aware of the behaviours of the people around us. And with this new level of awareness, we will become confident and more assertive the next time we interact with them.

References, 

Nasty People, Jay Carter, Psyd.D, 2003. 

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Last Updated on October 22, 2020

8 Simple Ways to Be a Better Listener

8 Simple Ways to Be a Better Listener

How would you feel if you were sharing a personal story and noticed that the person to whom you were speaking wasn’t really listening? You probably wouldn’t be too thrilled.

Unfortunately, that is the case for many people. Most individuals are not good listeners. They are good pretenders. The thing is, true listening requires work—more work than people are willing to invest. Quality conversation is about “give and take.” Most people, however, want to just give—their words, that is. Being on the receiving end as the listener may seem boring, but it’s essential.

When you are attending to someone and paying attention to what they’re saying, it’s a sign of caring and respect. The hitch is that attending requires an act of will, which sometimes goes against what our minds naturally do—roaming around aimlessly and thinking about whatnot, instead of listening—the greatest act of thoughtfulness.

Without active listening, people often feel unheard and unacknowledged. That’s why it’s important for everyone to learn how to be a better listener.

What Makes People Poor Listeners?

Good listening skills can be learned, but first, let’s take a look at some of the things that you might be doing that makes you a poor listener.

1. You Want to Talk to Yourself

Well, who doesn’t? We all have something to say, right? But when you are looking at someone pretending to be listening while, all along, they’re mentally planning all the amazing things they’re going to say, it is a disservice to the speaker.

Yes, maybe what the other person is saying is not the most exciting thing in the world. Still, they deserve to be heard. You always have the ability to steer the conversation in another direction by asking questions.

It’s okay to want to talk. It’s normal, even. Keep in mind, however, that when your turn does come around, you’ll want someone to listen to you.

2. You Disagree With What Is Being Said

This is another thing that makes you an inadequate listener—hearing something with which you disagree with and immediately tuning out. Then, you lie in wait so you can tell the speaker how wrong they are. You’re eager to make your point and prove the speaker wrong. You think that once you speak your “truth,” others will know how mistaken the speaker is, thank you for setting them straight, and encourage you to elaborate on what you have to say. Dream on.

Disagreeing with your speaker, however frustrating that might be, is no reason to tune them out and ready yourself to spew your staggering rebuttal. By listening, you might actually glean an interesting nugget of information that you were previously unaware of.

3. You Are Doing Five Other Things While You’re “Listening”

It is impossible to listen to someone while you’re texting, reading, playing Sudoku, etc. But people do it all the time—I know I have.

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I’ve actually tried to balance my checkbook while pretending to listen to the person on the other line. It didn’t work. I had to keep asking, “what did you say?” I can only admit this now because I rarely do it anymore. With work, I’ve succeeded in becoming a better listener. It takes a great deal of concentration, but it’s certainly worth it.

If you’re truly going to listen, then you must: listen! M. Scott Peck, M.D., in his book The Road Less Travel, says, “you cannot truly listen to anyone and do anything else at the same time.” If you are too busy to actually listen, let the speaker know, and arrange for another time to talk. It’s simple as that!

4. You Appoint Yourself as Judge

While you’re “listening,” you decide that the speaker doesn’t know what they’re talking about. As the “expert,” you know more. So, what’s the point of even listening?

To you, the only sound you hear once you decide they’re wrong is, “Blah, blah, blah, blah, blah!” But before you bang that gavel, just know you may not have all the necessary information. To do that, you’d have to really listen, wouldn’t you? Also, make sure you don’t judge someone by their accent, the way they sound, or the structure of their sentences.

My dad is nearly 91. His English is sometimes a little broken and hard to understand. People wrongly assume that he doesn’t know what he’s talking about—they’re quite mistaken. My dad is a highly intelligent man who has English as his second language. He knows what he’s saying and understands the language perfectly.

Keep that in mind when listening to a foreigner, or someone who perhaps has a difficult time putting their thoughts into words.

Now, you know some of the things that make for an inferior listener. If none of the items above resonate with you, great! You’re a better listener than most.

How To Be a Better Listener

For conversation’s sake, though, let’s just say that maybe you need some work in the listening department, and after reading this article, you make the decision to improve. What, then, are some of the things you need to do to make that happen? How can you be a better listener?

1. Pay Attention

A good listener is attentive. They’re not looking at their watch, phone, or thinking about their dinner plans. They’re focused and paying attention to what the other person is saying. This is called active listening.

According to Skills You Need, “active listening involves listening with all senses. As well as giving full attention to the speaker, it is important that the ‘active listener’ is also ‘seen’ to be listening—otherwise, the speaker may conclude that what they are talking about is uninteresting to the listener.”[1]

As I mentioned, it’s normal for the mind to wander. We’re human, after all. But a good listener will rein those thoughts back in as soon as they notice their attention waning.

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I want to note here that you can also “listen” to bodily cues. You can assume that if someone keeps looking at their watch or over their shoulder, their focus isn’t on the conversation. The key is to just pay attention.

2. Use Positive Body Language

You can infer a lot from a person’s body language. Are they interested, bored, or anxious?

A good listener’s body language is open. They lean forward and express curiosity in what is being said. Their facial expression is either smiling, showing concern, conveying empathy, etc. They’re letting the speaker know that they’re being heard.

People say things for a reason—they want some type of feedback. For example, you tell your spouse, “I had a really rough day!” and your husband continues to check his newsfeed while nodding his head. Not a good response.

But what if your husband were to look up with questioning eyes, put his phone down, and say, “Oh, no. What happened?” How would feel, then? The answer is obvious.

According to Alan Gurney,[2]

“An active listener pays full attention to the speaker and ensures they understand the information being delivered. You can’t be distracted by an incoming call or a Facebook status update. You have to be present and in the moment.

Body language is an important tool to ensure you do this. The correct body language makes you a better active listener and therefore more ‘open’ and receptive to what the speaker is saying. At the same time, it indicates that you are listening to them.”

3. Avoid Interrupting the Speaker

I am certain you wouldn’t want to be in the middle of a sentence only to see the other person holding up a finger or their mouth open, ready to step into your unfinished verbiage. It’s rude and causes anxiety. You would, more than likely, feel a need to rush what you’re saying just to finish your sentence.

Interrupting is a sign of disrespect. It is essentially saying, “what I have to say is much more important than what you’re saying.” When you interrupt the speaker, they feel frustrated, hurried, and unimportant.

Interrupting a speaker to agree, disagree, argue, etc., causes the speaker to lose track of what they are saying. It’s extremely frustrating. Whatever you have to say can wait until the other person is done.

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Be polite and wait your turn!

4. Ask Questions

Asking questions is one of the best ways to show you’re interested. If someone is telling you about their ski trip to Mammoth, don’t respond with, “that’s nice.” That would show a lack of interest and disrespect. Instead, you can ask, “how long have you been skiing?” “Did you find it difficult to learn?” “What was your favorite part of the trip?” etc. The person will think highly of you and consider you a great conversationalist just by you asking a few questions.

5. Just Listen

This may seem counterintuitive. When you’re conversing with someone, it’s usually back and forth. On occasion, all that is required of you is to listen, smile, or nod your head, and your speaker will feel like they’re really being heard and understood.

I once sat with a client for 45 minutes without saying a word. She came into my office in distress. I had her sit down, and then she started crying softly. I sat with her—that’s all I did. At the end of the session, she stood, told me she felt much better, and then left.

I have to admit that 45 minutes without saying a word was tough. But she didn’t need me to say anything. She needed a safe space in which she could emote without interruption, judgment, or me trying to “fix” something.

6. Remember and Follow Up

Part of being a great listener is remembering what the speaker has said to you, then following up with them.

For example, in a recent conversation you had with your co-worker Jacob, he told you that his wife had gotten a promotion and that they were contemplating moving to New York. The next time you run into Jacob, you may want to say, “Hey, Jacob! Whatever happened with your wife’s promotion?” At this point, Jacob will know you really heard what he said and that you’re interested to see how things turned out. What a gift!

According to new research, “people who ask questions, particularly follow-up questions, may become better managers, land better jobs, and even win second dates.”[3]

It’s so simple to show you care. Just remember a few facts and follow up on them. If you do this regularly, you will make more friends.

7. Keep Confidential Information Confidential

If you really want to be a better listener, listen with care. If what you’re hearing is confidential, keep it that way, no matter how tempting it might be to tell someone else, especially if you have friends in common. Being a good listener means being trustworthy and sensitive with shared information.

Whatever is told to you in confidence is not to be revealed. Assure your speaker that their information is safe with you. They will feel relieved that they have someone with whom they can share their burden without fear of it getting out.

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Keeping someone’s confidence helps to deepen your relationship. Also, “one of the most important elements of confidentiality is that it helps to build and develop trust. It potentially allows for the free flow of information between the client and worker and acknowledges that a client’s personal life and all the issues and problems that they have belong to them.”[4]

Be like a therapist: listen and withhold judgment.

NOTE: I must add here that while therapists keep everything in a session confidential, there are exceptions:

  1. If the client may be an immediate danger to himself or others.
  2. If the client is endangering a population that cannot protect itself, such as in the case of a child or elder abuse.

8. Maintain Eye Contact

When someone is talking, they are usually saying something they consider meaningful. They don’t want their listener reading a text, looking at their fingernails, or bending down to pet a pooch on the street. A speaker wants all eyes on them. It lets them know that what they’re saying has value.

Eye contact is very powerful. It can relay many things without anything being said. Currently, it’s more important than ever with the Covid-19 Pandemic. People can’t see your whole face, but they can definitely read your eyes.

By eye contact, I don’t mean a hard, creepy stare—just a gaze in the speaker’s direction will do. Make it a point the next time you’re in a conversation to maintain eye contact with your speaker. Avoid the temptation to look anywhere but at their face. I know it’s not easy, especially if you’re not interested in what they’re talking about. But as I said, you can redirect the conversation in a different direction or just let the person know you’ve got to get going.

Final Thoughts

Listening attentively will add to your connection with anyone in your life. Now, more than ever, when people are so disconnected due to smartphones and social media, listening skills are critical.

You can build better, more honest, and deeper relationships by simply being there, paying attention, and asking questions that make the speaker feel like what they have to say matters.

And isn’t that a great goal? To make people feel as if they matter? So, go out and start honing those listening skills. You’ve got two great ears. Now use them!

More Tips on How to Be a Better Listener

Featured photo credit: Joshua Rodriguez via unsplash.com

Reference

[1] Skills You Need: Active Listening
[2] Filtered: Body language for active listening
[3] Forbes: People Will Like You More If You Start Asking Follow-up Questions
[4] TAFE NSW Sydney eLearning Moodle: Confidentiality

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