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12 Essential Communication Skills That Aren’t Taught in Schools at All

12 Essential Communication Skills That Aren’t Taught in Schools at All

“I’ve never let my schooling interfere with my education.” — Mark Twain

We’re taught the basics of communication early in the classroom. To be able to read, write, and speak effectively, we had to learn vocabulary, grammar, spelling, handwriting, and pronunciation. They were, however, focused on the rudimentary goal of imparting or exchanging information.

Communication goes much further than the academics of the written or spoken word. The purpose of communication is to build and grow connections with others at an emotional level. This is where classroom learning stops short and life learning kicks in. For many people, this transition can be rather jarring.

The earlier you master communication skills, the better for you — and those around you. Here is the cheat-sheet to the 12 essential communication skills your school missed:

Showing empathy

Theodore Roosevelt said, “People don’t care how much you know until they know how much you care.” Empathy makes us human. We stop being a twitter handle, a job title, or a faceless stranger when we can relate to the emotions of someone else. You connect with others much better when you show empathy in your communication.

How-to:

Be present with the person and feel what he feels. When someone opens up with his problems, see it from his point of view. Suspend your own judgment of what’s right or wrong. Listen to his emotions. Reflect back his vulnerability by sharing yours. Ask questions to go deeper into his world. Give encouragement. Offer to help if possible. Show the kindness and compassion you would hope to receive from someone else when in a similar situation.

Resolving conflict

This is the bomb disposal equivalent of communication skills. Left unchecked, conflict can leave relationships constantly tumultuous. Avoiding conflict altogether isn’t a solution either, as you’ll often be simmering with restrained frustration and resentment. Conflict often happens as a result of poor communication. To resolve such conflict, you’d need better communication skills.

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How-to:

Respond, but never react. When you react to a conflict situation, you allow emotions to lead your words and actions. Responding to the situation means you keep emotions in check and focus on the problem, not the person. Let the other party know your intention to work out a mutually acceptable solution. Very often, the gesture of extending an olive branch is more important than actually coming to a solution, as it shows the person how much you value the relationship. Clearly and calmly communicate what you want from the situation and listen to the other party’s views. Understand what counts as a ‘win’ — winning the argument or winning the other person over. The two are very different.

Asking great questions

To be a better communicator, don’t try to be the person with all the right answers. Instead, be the one who asks all the right questions. When you ask great questions, you show that you’re eager to engage and open to exploring more into the topic. They encourage the other party to share more of his opinions, stimulate discussion, and even create new ideas. He won’t forget you in a hurry.

How-to:

Ask questions that could lead to interesting answers. To do that, keep your questions open-ended, that is, they cannot be answered with a simple “yes” or “no”. Let your questions come from a place of genuine curiosity. Consider how others can benefit from the answers. When you practice good listening skills, thoughtful questions will suggest themselves to you.

Negotiating effectively

Many people find negotiation one of the hardest communication skills to learn. They must be nice people. This one of the few communication skills that is mostly used to maximize self-interest. While there’s no avoiding it in life and work, to enter into a negotiation without negotiation skills is to go into a gunfight without a gun.

How-to:

Be assertive. Have options. Seek a win-win outcome. Recognize that if the other party wishes to negotiate, you have something they need. Be assertive in asking for what you want, aiming as high as you think is realistic for them. Listen to what they are saying (and not saying). Gather clues to how much they need what you have. Always have ready options should the negotiation fails — the other party can always sense your confidence or desperation. Show them how you’re looking for a win-win outcome by satisfying their basic interests too. If the deal goes through, it’s wiser to leave a bit of money on the table to enjoy a mutually beneficial relationship in the long run.

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Proactive listening

This is the most underrated skill that can instantly make you a better communicator. Ever notice that when someone is a good talker, there’s something disingenuous or untrustworthy about him? But when a person is a good listener, we see her as someone who is patient, trusted, and generous.

When a person speaks, he believes he has something of value to share and wants to be heard. If he is not listened to, his self-esteem takes a hit. By listening to him intently, you immediately build a bond by validating his importance as a person or professional.

How-to: 

Listen to the other party like she’s the most important person in the world at that moment. Be fully engaged and present with her. Block off all judgment of what she says or what that says about her. Keep your mind from thinking of what you’re going to say. Listen to not just her words, but also her emotions. The tone of voice, pace of speech, and shift in energy can tell you much more about her. This makes it easier for you to respond in the most appropriate way.

Using body language

You should know that almost 97% of all communication is non-verbal. It’s not about what you say, but the overall experience people take away from their encounter with you. The message you send out without even saying a word is the impression others have of you. As humans, we are conditioned to observe people and make snap decisions if a person is a friend, foe, or lover.

How-to:

Work on the three basics of good body language: the smile, eye contact, and the handshake. Smile at someone from the heart when you meet them. Look the person in the eye when you speak to them, or when they speak to you. Combine smiling and eye contact with a good, firm handshake. Always keep your body relaxed and posture confident. Observe the body language of others to gather important information. Is he engaged? Impatient? Defensive? You can tailor your response for a the outcome you want.

Perfecting the elevator pitch

In an attention-deficit world, it is imperative to be concise yet memorable in our communication. The elevator pitch is a very short presentation of yourself or your proposal to someone who has no more than 30 seconds. Whether you’re presenting a business idea or at a speed dating session, this is one communication skill that will set you apart from the pack. Want to know more? Read on. (See how this paragraph is a demonstration of an elevator pitch?)

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How-to:

Distill what your proposition in one sentence. It’s not always easy, but put in the work to come up with something simple and memorable. For example, Apple in a sentence could be “Technology that’s beautiful and intuitive.” Lord Of The Rings is “Loyal friends help hobbit become the unlikely hero to save Middle-Earth.” Give the person a reason to care. Show him how your proposal can benefit him in a way nothing else can. Then end with a clear call-to-action — this is what you want him to do after your pitch. Remember, be confident. You have a good proposal and you know it. When you’re confident, they will know it too.

Inspiring others with an idea

An idea is one of the most powerful and contagious elements of any communication. Having an idea with someone can create a common bond built on the power of shared imagination.

How-to:

Share a unique thought that can energize others, and hold it lightly. Everyone has ideas, but the ones worth sharing are those that are refreshing and inspiring. When you have one of these gems, don’t make the mistake of keeping it too close to your chest. Share it with others, be open suggestions to improve or interpret it. Asking for input to reshape the idea together builds a trust that can go a long way.

Acknowledging others

Acknowledging someone is the act of letting the person know something great about him or her. It is different from complimenting or flattering. The difference lies in the intent. You’re not trying to benefit from the gesture, but to sincerely shine a spotlight on others. They will feel the difference.

How-to:

Look for the good in someone, and tell her how great it is. When we compliment someone, we can be indirectly flattering ourselves. When you say, “I really like your report”, is it about her report, or is it about you and your approval of her report? Try saying, “Nice report, you have some great insights” Now it’s all about her, not you. You can also acknowledge something in a person that few people would even notice, like how an assistant’s handouts are always perfectly stapled because she takes pride in being meticulous. The best communication lies in its subtlety.

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Confident public speaking

Public speaking is one of the biggest all-time fears people have. Yet with its ability to influence and inspire many individuals at once, it’s one of the most powerful forms of communication. Think of the best orators in history —  Winston Churchill, Martin Luther King, or Steve Jobs — they communicate simply and persuasively, making us feel better off after listening to them. Be it a work presentation or a charity drive, you will be put in situations where you have to speak to a group.

How-to:

Think of the one person in the audience who needs to hear your message. As with most communication skills and strategies, focus on the recipient of your message. Believe you have something important to share, and someone in the crowd will benefit from it. Don’t aim to be perfect in your delivery, aim to be passionate about your message. When you’re speaking from a place of authenticity and vulnerability, people will listen to you and root for you. Keep practicing.

Projecting leadership

The best leaders are masters of the craft of communication. How do you think they become leaders? We only follow those we trust. It helps that they are competent as well. Guess what, being a strong communicator does wonders on both counts.

How-to:

Aim to be a leader who serves his followers. Leaders have a separate manual for communication. This would include speaking clearly and confidently, acting with authenticity, listening to feedback, and many other skills. Underpinning these is a genuine intent to put his followers first, serving their interests above his own. Communication rooted in servant leadership not only makes a leader more empathetic, it makes followers more loyal. This deepens their relationship beyond one that’s based on rank and seniority.

Building authenticity and trust

While there are many best practices in communication, here is one rule above all: be true to yourself. People will only trust you if they feel you’re a real person who stands for something worthwhile. Without trust, there can be no quality communication and connection.

How-to:

Keep it real. Never try to be someone you’re not. Don’t “fake it” if you haven’t made it, work on getting better until “it” becomes you. You’ll earn people’s respect that way. Be honest with your shortcomings, share inspiring personal experiences, hold yourself accountable to your words, and speak with conviction. Communicating with others will come naturally to you.

More by this author

Victor Ng

Executive coach

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Last Updated on July 10, 2020

How to Reinvent Yourself and Change Your Life

How to Reinvent Yourself and Change Your Life

There will always be times in your life when you may need to learn how to reinvent yourself. This could come when you experience a big change, such as leaving your job, moving on from a relationship, transferring to a new home, or losing a loved one. If you are going through a major shift in your life, you may have to find new ways of thinking or doing things, or risk failing to reach your full potential.

“When something bad happens, you have three choices. You can let it define you, let it destroy you, or you can let it strengthen you.”

Many people who dared to leave their old unhappy lives enabled themselves to pursue their passions and find a renewed zest for living. You can also achieve the same if you take a leap of faith and make things happen for yourself.

To help you always be at your best wherever you may be in your life, here are some practical tips on how to reinvent yourself.

The Reinvention Checklist

Before embarking on a journey of self-reinvention, you need to make sure that you have everything that you need to make the trip bump-proof. These things include:

Resilience

Problems and obstacles are guaranteed to happen. Some of them will be difficult and may knock you off course; the important thing, however, is that you learn from these difficulties, never lose focus, and always get back up. This requires building resilience to get through the tough times.

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Support

Humans are social beings. Although it is important that you learn to rely on yourself when facing any challenge, it is also important to have a support team that you can lean on to give you a boost when things get too tough and to correct you when you’re making mistakes.

The key is to find the right balance between independence and dependence. Don’t be afraid to be vulnerable and share the difficulties you’re facing. When you open up, you’ll find the people who are really going to be there for you.

Self-Care

During the process of learning how to reinvent yourself, you will have to pull yourself away from your old comfort zones, habits, roles, and self-perceptions. This can be difficult and cause you to question your self-worth, so it’s important to engage in self-care to maintain a positive outlook and keep your mind and body healthy as you face the challenges that await you. Self-care can include:

  • Participating in a hobby you enjoy
  • Spending time with your support system
  • Taking some time to walk in nature
  • Practicing loving-kindness meditation

Find what works for you and what helps you feel like your true self as you seek a reinvented version of you.

How to Reinvent Yourself

Once you’re sure that you’re equipped with all the tools in the self-reinvention checklist, you can begin your journey of learning how to reinvent yourself.

1. Discover Your Strengths

This step provides valuable information on how you deal with certain situations. If you have this information, you will be able to manage difficulties more efficiently.

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To find out what your strengths are, you can ask your friends and colleagues for feedback, engage in self-reflection, or try these 10 Ways to Find Your Own Personal Strengths.

2. Plan

This step calls for a thorough assessment of your current emotional, psychological, and financial status so that you can develop plans that are realistic and practical.

It’s okay to have ambitious dreams, but your plans have to be realistic. Making use of SMART goals can help you plan your life better.

You can also consult your mentor or life coach for practical tips and advice.

Ultimately, you’ll want to create specific long-term and short-term goals that you can create milestones for. By doing this, you’ll lay out a specific roadmap to your reinvented self.

3. Try Things Out

Sometimes, we don’t know if solutions actually work until we try them out. This is why it is important to experiment whenever possible, especially if you’re dealing with a career change. You may need to simply experiment in order to find the things you like. This can be the same with hobbies. If you’re not sure what you would like doing, accept invitations from friends to join them in their favorite sport or take a class, like pottery or photography.

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By seeing what’s out there in any area of your life, you’ll have a better chance of finding the things you enjoy and the goals you want to create.

4. Manage Your Finances Well

Changes may require a bit of money. If you’re shifting to a new career, you may have to pay for training. If you’re going through a tough divorce or having a hard time dealing with the death of a loved one, you may have to pay for therapy. If you’re moving to a new home, you’ll definitely have to pay a whole lot of expenses.

All of these things are possible, but it will require a bit of money savviness as you learn how to reinvent yourself. If you have that cushion, you’ll feel more comfortable straying from your current path to try new things.

5. Muster Your Courage

Fears and self-doubt may arise when you encounter difficulties and setbacks. Sometimes, they may also come when you’re taking risks. You have to manage these negative emotions well and not allow them to discourage you. Tap into your courage and try doing at least one new thing each week to develop it.

Learn how to deal with your self-doubts to move forward in this article: How Self Doubt Keeps You Stuck (And How to Overcome It)

6. Use Your Support Group

As stated above, you need to build a strong support group before you even start the process of reinventing yourself. Your group will keep you from taking wrong turns and encourage you when you get too weighed down by problems. Don’t be afraid to call them, or even ask them out for coffee if you need to vent about the current difficulties you’re facing.

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7. Remind Yourself Every Day of Your Commitment

Write your goals on different-sized cards and scatter them at home and at work in places where you can easily see them. This way, you will constantly be reminded of where you want to be. Remember, writing down your goals helps them stick[1].

8. Accept Failure, Learn, and Resume Your Journey

Failing is normal, especially when we’re trying out something new. When you fail, simply recognize it, learn from it, and move on. Failure, in the end, is the best way to learn what does and doesn’t work, and you simply won’t be able to learn how to reinvent yourself if you don’t accept the inevitable failures that await you.

Final Thoughts

If you truly want to learn how to reinvent yourself and live the life you desire, take the advice above and start taking action. It will take time, patience, and plenty of effort to make the change you want happen, but it will be all worth it.

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Featured photo credit: Ashley Rich via unsplash.com

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