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12 Essential Communication Skills That Aren’t Taught in Schools at All

12 Essential Communication Skills That Aren’t Taught in Schools at All

“I’ve never let my schooling interfere with my education.” — Mark Twain

We’re taught the basics of communication early in the classroom. To be able to read, write, and speak effectively, we had to learn vocabulary, grammar, spelling, handwriting, and pronunciation. They were, however, focused on the rudimentary goal of imparting or exchanging information.

Communication goes much further than the academics of the written or spoken word. The purpose of communication is to build and grow connections with others at an emotional level. This is where classroom learning stops short and life learning kicks in. For many people, this transition can be rather jarring.

The earlier you master communication skills, the better for you — and those around you. Here is the cheat-sheet to the 12 essential communication skills your school missed:

Showing empathy

Theodore Roosevelt said, “People don’t care how much you know until they know how much you care.” Empathy makes us human. We stop being a twitter handle, a job title, or a faceless stranger when we can relate to the emotions of someone else. You connect with others much better when you show empathy in your communication.

How-to:

Be present with the person and feel what he feels. When someone opens up with his problems, see it from his point of view. Suspend your own judgment of what’s right or wrong. Listen to his emotions. Reflect back his vulnerability by sharing yours. Ask questions to go deeper into his world. Give encouragement. Offer to help if possible. Show the kindness and compassion you would hope to receive from someone else when in a similar situation.

Resolving conflict

This is the bomb disposal equivalent of communication skills. Left unchecked, conflict can leave relationships constantly tumultuous. Avoiding conflict altogether isn’t a solution either, as you’ll often be simmering with restrained frustration and resentment. Conflict often happens as a result of poor communication. To resolve such conflict, you’d need better communication skills.

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How-to:

Respond, but never react. When you react to a conflict situation, you allow emotions to lead your words and actions. Responding to the situation means you keep emotions in check and focus on the problem, not the person. Let the other party know your intention to work out a mutually acceptable solution. Very often, the gesture of extending an olive branch is more important than actually coming to a solution, as it shows the person how much you value the relationship. Clearly and calmly communicate what you want from the situation and listen to the other party’s views. Understand what counts as a ‘win’ — winning the argument or winning the other person over. The two are very different.

Asking great questions

To be a better communicator, don’t try to be the person with all the right answers. Instead, be the one who asks all the right questions. When you ask great questions, you show that you’re eager to engage and open to exploring more into the topic. They encourage the other party to share more of his opinions, stimulate discussion, and even create new ideas. He won’t forget you in a hurry.

How-to:

Ask questions that could lead to interesting answers. To do that, keep your questions open-ended, that is, they cannot be answered with a simple “yes” or “no”. Let your questions come from a place of genuine curiosity. Consider how others can benefit from the answers. When you practice good listening skills, thoughtful questions will suggest themselves to you.

Negotiating effectively

Many people find negotiation one of the hardest communication skills to learn. They must be nice people. This one of the few communication skills that is mostly used to maximize self-interest. While there’s no avoiding it in life and work, to enter into a negotiation without negotiation skills is to go into a gunfight without a gun.

How-to:

Be assertive. Have options. Seek a win-win outcome. Recognize that if the other party wishes to negotiate, you have something they need. Be assertive in asking for what you want, aiming as high as you think is realistic for them. Listen to what they are saying (and not saying). Gather clues to how much they need what you have. Always have ready options should the negotiation fails — the other party can always sense your confidence or desperation. Show them how you’re looking for a win-win outcome by satisfying their basic interests too. If the deal goes through, it’s wiser to leave a bit of money on the table to enjoy a mutually beneficial relationship in the long run.

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Proactive listening

This is the most underrated skill that can instantly make you a better communicator. Ever notice that when someone is a good talker, there’s something disingenuous or untrustworthy about him? But when a person is a good listener, we see her as someone who is patient, trusted, and generous.

When a person speaks, he believes he has something of value to share and wants to be heard. If he is not listened to, his self-esteem takes a hit. By listening to him intently, you immediately build a bond by validating his importance as a person or professional.

How-to: 

Listen to the other party like she’s the most important person in the world at that moment. Be fully engaged and present with her. Block off all judgment of what she says or what that says about her. Keep your mind from thinking of what you’re going to say. Listen to not just her words, but also her emotions. The tone of voice, pace of speech, and shift in energy can tell you much more about her. This makes it easier for you to respond in the most appropriate way.

Using body language

You should know that almost 97% of all communication is non-verbal. It’s not about what you say, but the overall experience people take away from their encounter with you. The message you send out without even saying a word is the impression others have of you. As humans, we are conditioned to observe people and make snap decisions if a person is a friend, foe, or lover.

How-to:

Work on the three basics of good body language: the smile, eye contact, and the handshake. Smile at someone from the heart when you meet them. Look the person in the eye when you speak to them, or when they speak to you. Combine smiling and eye contact with a good, firm handshake. Always keep your body relaxed and posture confident. Observe the body language of others to gather important information. Is he engaged? Impatient? Defensive? You can tailor your response for a the outcome you want.

Perfecting the elevator pitch

In an attention-deficit world, it is imperative to be concise yet memorable in our communication. The elevator pitch is a very short presentation of yourself or your proposal to someone who has no more than 30 seconds. Whether you’re presenting a business idea or at a speed dating session, this is one communication skill that will set you apart from the pack. Want to know more? Read on. (See how this paragraph is a demonstration of an elevator pitch?)

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How-to:

Distill what your proposition in one sentence. It’s not always easy, but put in the work to come up with something simple and memorable. For example, Apple in a sentence could be “Technology that’s beautiful and intuitive.” Lord Of The Rings is “Loyal friends help hobbit become the unlikely hero to save Middle-Earth.” Give the person a reason to care. Show him how your proposal can benefit him in a way nothing else can. Then end with a clear call-to-action — this is what you want him to do after your pitch. Remember, be confident. You have a good proposal and you know it. When you’re confident, they will know it too.

Inspiring others with an idea

An idea is one of the most powerful and contagious elements of any communication. Having an idea with someone can create a common bond built on the power of shared imagination.

How-to:

Share a unique thought that can energize others, and hold it lightly. Everyone has ideas, but the ones worth sharing are those that are refreshing and inspiring. When you have one of these gems, don’t make the mistake of keeping it too close to your chest. Share it with others, be open suggestions to improve or interpret it. Asking for input to reshape the idea together builds a trust that can go a long way.

Acknowledging others

Acknowledging someone is the act of letting the person know something great about him or her. It is different from complimenting or flattering. The difference lies in the intent. You’re not trying to benefit from the gesture, but to sincerely shine a spotlight on others. They will feel the difference.

How-to:

Look for the good in someone, and tell her how great it is. When we compliment someone, we can be indirectly flattering ourselves. When you say, “I really like your report”, is it about her report, or is it about you and your approval of her report? Try saying, “Nice report, you have some great insights” Now it’s all about her, not you. You can also acknowledge something in a person that few people would even notice, like how an assistant’s handouts are always perfectly stapled because she takes pride in being meticulous. The best communication lies in its subtlety.

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Confident public speaking

Public speaking is one of the biggest all-time fears people have. Yet with its ability to influence and inspire many individuals at once, it’s one of the most powerful forms of communication. Think of the best orators in history —  Winston Churchill, Martin Luther King, or Steve Jobs — they communicate simply and persuasively, making us feel better off after listening to them. Be it a work presentation or a charity drive, you will be put in situations where you have to speak to a group.

How-to:

Think of the one person in the audience who needs to hear your message. As with most communication skills and strategies, focus on the recipient of your message. Believe you have something important to share, and someone in the crowd will benefit from it. Don’t aim to be perfect in your delivery, aim to be passionate about your message. When you’re speaking from a place of authenticity and vulnerability, people will listen to you and root for you. Keep practicing.

Projecting leadership

The best leaders are masters of the craft of communication. How do you think they become leaders? We only follow those we trust. It helps that they are competent as well. Guess what, being a strong communicator does wonders on both counts.

How-to:

Aim to be a leader who serves his followers. Leaders have a separate manual for communication. This would include speaking clearly and confidently, acting with authenticity, listening to feedback, and many other skills. Underpinning these is a genuine intent to put his followers first, serving their interests above his own. Communication rooted in servant leadership not only makes a leader more empathetic, it makes followers more loyal. This deepens their relationship beyond one that’s based on rank and seniority.

Building authenticity and trust

While there are many best practices in communication, here is one rule above all: be true to yourself. People will only trust you if they feel you’re a real person who stands for something worthwhile. Without trust, there can be no quality communication and connection.

How-to:

Keep it real. Never try to be someone you’re not. Don’t “fake it” if you haven’t made it, work on getting better until “it” becomes you. You’ll earn people’s respect that way. Be honest with your shortcomings, share inspiring personal experiences, hold yourself accountable to your words, and speak with conviction. Communicating with others will come naturally to you.

More by this author

Victor Ng

Executive coach

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Last Updated on November 11, 2019

Can a Dysfunctional Family Become Functional?

Can a Dysfunctional Family Become Functional?

A dysfunctional family is more than disagreement or constant arguments. Anything from plain neglect, to abuse and even verbal and physical violence is the everyday experience of those who are part of a dysfunctional family.

You know how this looks:

  • Parents constantly comparing children.
  • Siblings in conflict because of tolerated bullying.
  • Domestic violence.
  • Adultery…
  • And many others.

For all the members, this will mean emotional pain and even trauma; which, in case it doesn’t get resolved, will have a detrimental effect on the individual’s personality and development.

Needless to say, the younger members are the most vulnerable, but that doesn’t mean the parents are out of danger, as most commonly the parents play the roles of abuser-codependent, and in some cases, both parts inflicting pain on one another.

Most like to think these problems stem from deep-seated issues, and that therefore it’s pretty much impossible to deal with them.

This is only true for families not willing to do what it takes, for if only a single member is determined and knows how to do it, the whole family can do a lot of progress.

In this article, I’ll break down for you the basic steps of fixing a dysfunctional family. Although it may seem hopeless, it is possible to turn things around.

If you have ever felt in this position, or if you know somebody who is, this article is for you.

How to fix a dysfunctional family

In a few words the solution for a dysfunctional family lies in dropping the ego, focusing on the solution, switching blame for responsibility and doing the work as a unity, for the good of the whole family.

And this will accomplish things you once only saw as a dream.

Dropping the ego? Switching blame for responsibility? Doing the work? What does all this mean?

It’s simple. In a nutshell, it’s that which will allow you to turn a dysfunctional family into a functional one.

Let’s take a look at how exactly this can be done. And near the end we will also talk about what you can do in a dysfunctional family with cynical traits.

Dysfunctional families where not only problems are well-known, but also nobody seems to want a fix or openly decide to perpetuate the harmful behaviors. Such as the case of abuse and physical violence.

There is also a solution for these, it’s just not what you are expecting…

Dysfunctional… Or just average?

Most families are dysfunctional, though at varying degrees of dysfunctionality.

The milder cases, are just marked by “typical” comically-shrouded bullying or lack of interest in other members’ development or wellbeing.

You can know a family is dysfunctional if their interactions are anything different than cooperation, solidarity, care and support. But let’s get more specific…

A dysfunctional family is one in which members directly or indirectly suffer emotional and/or physical harm inflicted by other members of their family. Most commonly, perpetrated by the parents.

Even harmful actions as “passive” as neglect, which is inflicted by inaction rather than action, signifies a dysfunction within the family.

Dysfunctional families have conflicts such as:

  • Unrealistic expectations
  • Lack of interest and time spent together
  • Sexism
  • Utilitarianism
  • Lack of empathy
  • Unequal or unfair treatment
  • Disrespect towards boundaries
  • Control Issues
  • Jealousy
  • Verbal and physical abuse
  • Violence and even sexual misconduct or abuse

You may think a dysfunctional family has very little or nothing to do with personal productivity, but you would be wrong in thinking this way…

If a person is not emotionally well, she will not be able to perform as desired, as the emotional harm that has been inflicted will hinder everyday performance in the way of inability to concentrate, lack of mental clarity and low levels of inspiration, motivation and discipline.

Having a functional family does exactly the opposite: It creates productive members with no emotional baggage.

How to turn it around

When you’re part of a dysfunctional family you know it. You can quickly identify in other members the behaviors and conflicts that create the dysfunction.

But just in case you’re having trouble telling functional from dysfunctional I will tell you the following:

One of the easiest ways you can recognize if you are in a dysfunctional family is to survey your won feelings.

We often overlook this, but have you stopped to ask yourself how you feel?

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As cheesy as it may sound it really sheds a lot of light on the subject.

What behaviors, actions and attitudes in your family you wish were better?

Do you think certain behaviors and actions from your family marked you in the past?

Sadly, we cannot go back to the past to correct it. But we can do a lot in the present…

Correction is possible

In order to fix a dysfunctional family, you must start by putting an end to the behaviors and actions that are affecting you.

Verbalize it.

All members of the dysfunctional family have one issue in common: They don’t put a stop to the harm.

Whenever you feel your boundaries being overstepped there is just one single word you have to remember: STOP.

This is the door to a better, more functional family, because after this, comes the fix.

But first you have to identify and make others know where exactly lies the problem.

So go ahead and fearlessly start with “Stop”, followed by your expression of dissatisfaction.

Putting it to work in real life

In real life it would be something like this:

“OK, stop! Every time you belittle me I feel you don’t care. I need attention and respect, and it is your responsibility as my family to provide them to me”

Or:

“Stop. When you compare me with my cousin it hurts, I feel like I don’t matter and that’s not ok. I ask you to stop doing it.

Or:

“Please stop. When you start yelling all respect is lost and it turns into a battle of who can do it louder. Don’t raise your voice and let’s work this out the way humans do”.

As you can see, here you start by putting a stop to the toxic behavior when it arises. And afterwards you verbalize why it’s wrong and what needs of you need to be fulfilled.

This is what you have to remember:

1-Stop.

2-Why it’s wrong?

3-What you need.

And this will also work well in case you need to do it for another family member.

It’s a family thing

A dysfunctional family cannot be fixed by one member alone.

Yes, a single member can initiate progress and be the leader of the change. But in order to completely become functional all members must contribute to the solution.

In other words, you will need cooperation…

So don’t be afraid of asking for it!

Approach your family member and ask to be listened.

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We sometimes feel our needs are “not that important” or we simply believe they won’t listen. But thinking like this would be like being defeated at an unfought battle.

You will be amazed by how much people listen when you voice your needs, especially if it implies showing yourself open, vulnerable and in need.

It’s not a free-for-all battle

In order to get your family to cooperate, first you must fix your individual relationships with every member of the family. Remember: Relationships are always between two people, and two people only.

No matter how complex, the quality of a multi-member relationship (like a family) will always depend on the quality of the individual relationships.

Once you have straightened the relationship with every member of the dysfunctional family you will be able to better communicate with other members and help in the betterment of their individual relationship.

And this is where we will talk about the fix itself. The one I mentioned in the introduction…

The method

1. Drop the ego

Wherever there is conflict there is ego.

You cannot fix a relationship where there is ego, because the ego will want to win. Always. Yours and the other person.

Ego craves control and satisfaction, and in many cases, to establish dominance.

What does this have to do with a dysfunctional family? Everything. Ego will interfere with every plan you have to fix it.

It will make people suborn and defensive. And it will also make them drop responsibility. This is why, the first step is to drop the ego.

After you make sure you are not going to allow your ego to interfere you must work to make the other person do the same. How? By speaking from the heart…

Tell the other person how important all this is to you.

Tell the other person that it’s not a matter of arguing, but just working things out together.

Point out how it is not possible for you to do it alone.

And ask for sincere attention without any desire of opposition, because what you are doing is by no means in the hopes of harming the other person, but just to better the relationship and stop the damage being dealt to you.

You will have to point out the mistakes you need corrected, that’s for sure. And that leads me to the next point…

2. Not blame, but responsibility

When talking about others’ mistakes we often use an accusatory tone. And that’s natural, it’s what things should be like if ego was not present.

But since we are all creatures of ego, this immediately brings the shields up. And then unsheathes the swords…

When we blame others they automatically enter a defensive state, and this only leads to a failed negotiation.

What you need to do is to shift from blame to responsibility. And even that will have to be done carefully!

Instead of telling them off or demanding change or complaining, calmly point what the problem with their behavior is.

As much as this feels contradictory, also make them feel understood. You know how difficult it is to accept a mistake, so just make them feel it’s no big fuzz… which does not mean it’s ok, but it takes tension off.

You will do something like this:

“Hello dad. Can I talk with you for a minute? I really need to tell you something.

I have been feeling pretty sad lately and I know this is something you do care about.

You see, whenever I talk about my accomplishments you mention something else that makes my achievement pale in comparison.

I know you don’t do this intentionally and I know you might have not realized this until now, but I want to let you know this really brings me down.

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It would mean a lot to me if you could stop doing it, and it would help better our relationship, because this has already forced me to distance myself from you. And I don’t want that, I want a good, healthy relationship with you”

What happened here?

We started off with making it something important, something that needs both time and attention. Then we openly show ourselves vulnerable, just as we are.

We also mention why he should listen, and shove our feelings there again, because they are important.

We describe the issue with no attachment and with no hostile intention. It’s just a description.

And then we take the blame off. Just before we assign responsibility without actually saying it.

You are not blaming him directly, but you are pointing out the inevitable fact that his actions are causing a dysfunctionality. He is now responsible for changing.

This is what “switching blame for responsibility” means. What comes next? Doing the work!

3. Doing the work

What would any of this mean if, in the end, nothing changes? Exactly, nothing!

This is why you must follow up with every change that needs to be done.

Do so in a manner that is not hostile. Bring it up in a casual manner, and emphasizing how you both reached an agreement and how that is important to the family.

If the person doesn’t follow up don’t hesitate to bring it up again, and tell them you feel disappointed that your honest try at it was not listened.

It may even be a subject in itself, and therefore the need for another conversation.

“When you go back to old habits it shows that you didn’t really care about what I said. But back in real life you just reinforce how much contempt you show towards me and my feelings.

I talk with you because I care. Because although it would be easier for me to just distance myself from you I rather do my part in nurturing this relationship.

But there is just so much I can do, if you refuse to do your part I can do nothing else.”

You need very clear and positive communication in order to make this work.

Love is all you need

You must remember that in order for a dysfunctional family to become functional, all the work needs to stem from love.

That is the single one requirement for all this to work: Love.

And what happens if it simply is not there?

What happens if, nobody is willing to do what it takes?

What happens if a member of the family refuses to change and is happy with the harm he or she is dealing?

There is only one thing you can do:

To break away.

Let’s be honest, people, especially adults, are very difficult to change.

There is a Jewish proverb that I love, which sums it up like this:

“We spend the rest of our lives trying to unlearn what we learned before we were 7”

If you find it very hard to change the very traits that make your family dysfunctional or if it’s simply impossible, you still have a card up your sleeve…

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Although nobody likes to beak away from family members, we must remember we have a responsibility with ourselves as individuals, before any relationship with anyone.

You have the responsibility of making yourself happy and free. Because you matter as an individual, regardless of any relationships you have, be it family, friendship or romantic.

Putting distance

So in case you are dealing with a family member who is simply unwilling to change take both physical and emotional distance.

What do I mean?

Learn, first, to take their damage in a detached manner.

Don’t let it hurt you further. Instead take a deep breath and distance yourself emotionally.

Don’t be attached to feelings such as “Why doesn’t she love me?” or “What did I do to deserve this?” or “If he wasn’t like that my life would be perfect”.

Simply refuse to keep participating in the emotional downward spiral and accept, even if it’s painful” that there is nothing you can do. Accept that even without that relationship you are whole, you are worthy of love and respect.

They are their responsibility and you are yours. So decide what is best for you.

Realize it only comes down to two possibilities:

I keep the relationship and therefore accept the abuse. Or…

I choose my peace of mind.

And don’t let your mind fool you. We often think that since we all are imperfect, we must take the good and the bad behaviors of people. And we are especially forgiving towards our family…

Well, guess what? We are also responsible adults who are aware and must own to their acts. Never excuse abuse or violence or transgression towards you or anybody else.

Choose your happiness and if possible, also distance yourself physically, as it will increase your peace of mind tenfold.

How to prevent it

There are two key concepts you must bear in mind in order to prevent the dysfunctionality of a family:

  • To be completely aware of one’s own mistakes and not allow them to impact others and…
  • To make sure our SO’s are also on the same channel before creating a family (i.e. having children)

Dysfunctional families are the product of irresponsible paternity, for the decades-long unresolved emotional conflict ends up surfacing in the family inevitably, and it will for sure harm those who least deserve it: Innocent children.

You may notice we went from talking about family, to talking about individual relationships, to talking about you. We went from “them” to “us” to “me”.

Why? Because in the end you have the power to fix a dysfunctional family. To correct the mistakes you have in yours and to prevent dysfunctionalities if you don’t have a family but plan to create one.

Priorities and clear thought

You may be part of a dysfunctional family, but that does not mean you are powerless or that you have to suffer the consequences.

You learned today how it’s all a matter of priorities and thinking clearly.

You learned that, if love exists, everything is possible. You learned that even when there is no love and no fix for your dysfunctional family, there are still things you can do. It’s a matter of choosing your peace, because you deserve it.

Everything will be better if you apply this knowledge. If you talk to that problematic family member. If you help them see the harm they are doing. If you make sure they do change and treat you the way you need to be treated…

If you choose yourself over that toxic family member. If you refuse to justify the harm that others can do to yourself. If you realize the most important relationship you have is with yourself.

And lastly, that you also have to be aware of your actions and be open to criticism. Because we might be unknowingly harming others. And that would be us creating a dysfunctionality. Don’t allow it to happen.

Dysfunctional families are not impossible to fix. It just takes love, cooperation and responsibility.

But if you tried and those elements are not present, just choose yourself instead.

Featured photo credit: Xavier Mouton Photographie via unsplash.com

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