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12 Essential Communication Skills That Aren’t Taught in Schools at All

12 Essential Communication Skills That Aren’t Taught in Schools at All

“I’ve never let my schooling interfere with my education.” — Mark Twain

We’re taught the basics of communication early in the classroom. To be able to read, write, and speak effectively, we had to learn vocabulary, grammar, spelling, handwriting, and pronunciation. They were, however, focused on the rudimentary goal of imparting or exchanging information.

Communication goes much further than the academics of the written or spoken word. The purpose of communication is to build and grow connections with others at an emotional level. This is where classroom learning stops short and life learning kicks in. For many people, this transition can be rather jarring.

The earlier you master communication skills, the better for you — and those around you. Here is the cheat-sheet to the 12 essential communication skills your school missed:

Showing empathy

Theodore Roosevelt said, “People don’t care how much you know until they know how much you care.” Empathy makes us human. We stop being a twitter handle, a job title, or a faceless stranger when we can relate to the emotions of someone else. You connect with others much better when you show empathy in your communication.

How-to:

Be present with the person and feel what he feels. When someone opens up with his problems, see it from his point of view. Suspend your own judgment of what’s right or wrong. Listen to his emotions. Reflect back his vulnerability by sharing yours. Ask questions to go deeper into his world. Give encouragement. Offer to help if possible. Show the kindness and compassion you would hope to receive from someone else when in a similar situation.

Resolving conflict

This is the bomb disposal equivalent of communication skills. Left unchecked, conflict can leave relationships constantly tumultuous. Avoiding conflict altogether isn’t a solution either, as you’ll often be simmering with restrained frustration and resentment. Conflict often happens as a result of poor communication. To resolve such conflict, you’d need better communication skills.

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How-to:

Respond, but never react. When you react to a conflict situation, you allow emotions to lead your words and actions. Responding to the situation means you keep emotions in check and focus on the problem, not the person. Let the other party know your intention to work out a mutually acceptable solution. Very often, the gesture of extending an olive branch is more important than actually coming to a solution, as it shows the person how much you value the relationship. Clearly and calmly communicate what you want from the situation and listen to the other party’s views. Understand what counts as a ‘win’ — winning the argument or winning the other person over. The two are very different.

Asking great questions

To be a better communicator, don’t try to be the person with all the right answers. Instead, be the one who asks all the right questions. When you ask great questions, you show that you’re eager to engage and open to exploring more into the topic. They encourage the other party to share more of his opinions, stimulate discussion, and even create new ideas. He won’t forget you in a hurry.

How-to:

Ask questions that could lead to interesting answers. To do that, keep your questions open-ended, that is, they cannot be answered with a simple “yes” or “no”. Let your questions come from a place of genuine curiosity. Consider how others can benefit from the answers. When you practice good listening skills, thoughtful questions will suggest themselves to you.

Negotiating effectively

Many people find negotiation one of the hardest communication skills to learn. They must be nice people. This one of the few communication skills that is mostly used to maximize self-interest. While there’s no avoiding it in life and work, to enter into a negotiation without negotiation skills is to go into a gunfight without a gun.

How-to:

Be assertive. Have options. Seek a win-win outcome. Recognize that if the other party wishes to negotiate, you have something they need. Be assertive in asking for what you want, aiming as high as you think is realistic for them. Listen to what they are saying (and not saying). Gather clues to how much they need what you have. Always have ready options should the negotiation fails — the other party can always sense your confidence or desperation. Show them how you’re looking for a win-win outcome by satisfying their basic interests too. If the deal goes through, it’s wiser to leave a bit of money on the table to enjoy a mutually beneficial relationship in the long run.

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Proactive listening

This is the most underrated skill that can instantly make you a better communicator. Ever notice that when someone is a good talker, there’s something disingenuous or untrustworthy about him? But when a person is a good listener, we see her as someone who is patient, trusted, and generous.

When a person speaks, he believes he has something of value to share and wants to be heard. If he is not listened to, his self-esteem takes a hit. By listening to him intently, you immediately build a bond by validating his importance as a person or professional.

How-to: 

Listen to the other party like she’s the most important person in the world at that moment. Be fully engaged and present with her. Block off all judgment of what she says or what that says about her. Keep your mind from thinking of what you’re going to say. Listen to not just her words, but also her emotions. The tone of voice, pace of speech, and shift in energy can tell you much more about her. This makes it easier for you to respond in the most appropriate way.

Using body language

You should know that almost 97% of all communication is non-verbal. It’s not about what you say, but the overall experience people take away from their encounter with you. The message you send out without even saying a word is the impression others have of you. As humans, we are conditioned to observe people and make snap decisions if a person is a friend, foe, or lover.

How-to:

Work on the three basics of good body language: the smile, eye contact, and the handshake. Smile at someone from the heart when you meet them. Look the person in the eye when you speak to them, or when they speak to you. Combine smiling and eye contact with a good, firm handshake. Always keep your body relaxed and posture confident. Observe the body language of others to gather important information. Is he engaged? Impatient? Defensive? You can tailor your response for a the outcome you want.

Perfecting the elevator pitch

In an attention-deficit world, it is imperative to be concise yet memorable in our communication. The elevator pitch is a very short presentation of yourself or your proposal to someone who has no more than 30 seconds. Whether you’re presenting a business idea or at a speed dating session, this is one communication skill that will set you apart from the pack. Want to know more? Read on. (See how this paragraph is a demonstration of an elevator pitch?)

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How-to:

Distill what your proposition in one sentence. It’s not always easy, but put in the work to come up with something simple and memorable. For example, Apple in a sentence could be “Technology that’s beautiful and intuitive.” Lord Of The Rings is “Loyal friends help hobbit become the unlikely hero to save Middle-Earth.” Give the person a reason to care. Show him how your proposal can benefit him in a way nothing else can. Then end with a clear call-to-action — this is what you want him to do after your pitch. Remember, be confident. You have a good proposal and you know it. When you’re confident, they will know it too.

Inspiring others with an idea

An idea is one of the most powerful and contagious elements of any communication. Having an idea with someone can create a common bond built on the power of shared imagination.

How-to:

Share a unique thought that can energize others, and hold it lightly. Everyone has ideas, but the ones worth sharing are those that are refreshing and inspiring. When you have one of these gems, don’t make the mistake of keeping it too close to your chest. Share it with others, be open suggestions to improve or interpret it. Asking for input to reshape the idea together builds a trust that can go a long way.

Acknowledging others

Acknowledging someone is the act of letting the person know something great about him or her. It is different from complimenting or flattering. The difference lies in the intent. You’re not trying to benefit from the gesture, but to sincerely shine a spotlight on others. They will feel the difference.

How-to:

Look for the good in someone, and tell her how great it is. When we compliment someone, we can be indirectly flattering ourselves. When you say, “I really like your report”, is it about her report, or is it about you and your approval of her report? Try saying, “Nice report, you have some great insights” Now it’s all about her, not you. You can also acknowledge something in a person that few people would even notice, like how an assistant’s handouts are always perfectly stapled because she takes pride in being meticulous. The best communication lies in its subtlety.

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Confident public speaking

Public speaking is one of the biggest all-time fears people have. Yet with its ability to influence and inspire many individuals at once, it’s one of the most powerful forms of communication. Think of the best orators in history —  Winston Churchill, Martin Luther King, or Steve Jobs — they communicate simply and persuasively, making us feel better off after listening to them. Be it a work presentation or a charity drive, you will be put in situations where you have to speak to a group.

How-to:

Think of the one person in the audience who needs to hear your message. As with most communication skills and strategies, focus on the recipient of your message. Believe you have something important to share, and someone in the crowd will benefit from it. Don’t aim to be perfect in your delivery, aim to be passionate about your message. When you’re speaking from a place of authenticity and vulnerability, people will listen to you and root for you. Keep practicing.

Projecting leadership

The best leaders are masters of the craft of communication. How do you think they become leaders? We only follow those we trust. It helps that they are competent as well. Guess what, being a strong communicator does wonders on both counts.

How-to:

Aim to be a leader who serves his followers. Leaders have a separate manual for communication. This would include speaking clearly and confidently, acting with authenticity, listening to feedback, and many other skills. Underpinning these is a genuine intent to put his followers first, serving their interests above his own. Communication rooted in servant leadership not only makes a leader more empathetic, it makes followers more loyal. This deepens their relationship beyond one that’s based on rank and seniority.

Building authenticity and trust

While there are many best practices in communication, here is one rule above all: be true to yourself. People will only trust you if they feel you’re a real person who stands for something worthwhile. Without trust, there can be no quality communication and connection.

How-to:

Keep it real. Never try to be someone you’re not. Don’t “fake it” if you haven’t made it, work on getting better until “it” becomes you. You’ll earn people’s respect that way. Be honest with your shortcomings, share inspiring personal experiences, hold yourself accountable to your words, and speak with conviction. Communicating with others will come naturally to you.

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Victor Ng

Executive coach

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Last Updated on November 4, 2020

15 Simple Ways To Make Self Improvement That Will Change Your Life

15 Simple Ways To Make Self Improvement That Will Change Your Life

Self-improvement doesn’t have to be big mind-blowing changes; it can actually be simple steps to improve upon what you already have to get you where you want to be.  However, what you will need is consistency, determination and wiliness to try some things that will stretch and challenge you.

Rather than setting your sights way off into the future, which leaves you feeling like you’ll never make it, you can start following these simple and effective self-improvement steps today.  So if you want to make an immediate impact on your life and are willing to take action, then keep reading— you’ll going to love these!

1. Be willing to work hard.

As with anything in life, if you want something, you’ve got to work hard to get it.  This doesn’t mean you burn the candle at both ends, leaving you exhausted and leaving your personal life in ruins.  It merely means that when you want something badly enough, you’ll put in the time to get there.  Action is what’s important here and the more ‘inspired’ the action is, the better the results in the end.

2. Make sure you have friends who you can talk to.

Sharing the load is important as with any self-improvement. If you can communicate with others and get feedback on how you are doing then that’s great.  We all need ‘cheerleaders’ in our corner to keep us going when times get hard, but you also need to have people who will tell you how it is even when you don’t want to hear it.  So make sure you have a good support network around you, especially those people whose opinions you respect.

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3. Adapt to your circumstances rather than over-thinking them.

Sometimes, we can hit a hard period. Perhaps you’ve lost your job or your partner has left you.  Instead of over analyzing the situation, learn to adapt to your circumstances and accept them as they are.  It’s not about making your circumstances into some kind of a drama; remember, what you focus on expands which means you’ll get more of it.  You then don’t become your problems and you’ll feel a lot less burdened by them.

4. Ensure that you use your time wisely.

Time is of the essence, some might say; whilst others will say that time is an illusion.  One thing we do know is that you have one life on this planet, so how you use that time is of the utmost importance.  So how can you use your time wisely? Only you know how to do that, but look at how you currently spend your days: do you sit working all day, get home, eat and then sit slumped in front of the TV for the rest of the evening?  Your time on this earth is precious, so isn’t it time to make use of the time you have left? Try something new, go for a walk, learn a new language or meditate but make sure it’s something you absolutely love.

5. Always be consistent.

A wonderful way to self-improvement is to make changes to how you do things.  For example, with your friends, are you always the unreliable one who bows out of an arrangement just before it happens? Or are you someone who starts a new exercise routine and then stops doing it 3 weeks into it?  Whatever it is and whatever you do, always be consistent. When you make a commitment, stick to it. It will improve your life immeasurably you’ll feel more confident and happier with yourself, especially because you’ll know that whatever you tackle, you’ll be able to consistently do it!

6. Go and find your happy place.

No, I’m not saying “place” as in popping to your local bar or restaurant and gorging yourself on your favorite drinks or food. What I’m saying is to find out what you love to do, what makes you happy and go there.  Your happy place is a place where you find peace, where you lose yourself and feel contented.  Meditation is a great way to find your happy place; it brings you back to you and ensures that you are always living in the present moment.

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7. Make sure you embrace all your emotions.

In life you are going to find that it throws you some difficult challenges, sometimes it will bring out your fears and lead you into uncertainty, and other times it will be joyful.  It’s important to embrace all emotions that come up in your life, embrace them wholeheartedly and understand why they are there and then let them go.  Try not to dismiss or resist them because remember “what you resist, persists,” so embrace them each and every time.

8. Always be prepared to step out of your comfort zone.

The idea of stepping out of your comfort zone for some people can leave you paralyzed with fear; however for any changing in your life, your comfort zone will always have to be stepped out of.  It doesn’t have to be something big, like doing a sky-dive or something just as crazy. However, it’s worthwhile to change something that you’d once have feared, like going to the cinema on your own or eating at a sushi restaurant when the thought of trying raw fish which would normally mean you running for the hills.

So try something new—it doesn’t have to be wacky, but it has to challenge you!

9. Be on hand to help others.

Whether it’s helping a stranger on the street or a family member or a friend helping someone else either in their time of need, lending a helping hand is a wonderful and simple self-improvement to make.  Giving to others is not only beneficial to those you are helping but also to yourself; it can give you a sense of purpose, of contribution and also takes your mind of your own troubles and worries.

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10. Live in the present moment.

A wonderful self-improvement tool is to live in the present moment, to live in the now.  It is within this moment that you’ll appreciate all that you have and see the beauty in the simplest of things.  Being mindful of your current circumstances and bringing your mind back to where it belongs will bring about a happier way of life instead of constant worry or stressing about the past or future—both of which do not exist. Only the present moment exists. When you get used to living that way, you’ll never want to go back!

11. Learn something new.

There is nothing so liberating as learning something new; it can lift both your confidence and self-esteem and give you a great reason to meet new people.  If you continually top up your brain activity by learning something new all the time, you’ll feel on top of your game and want to share the knowledge you have learned. There is nothing quite so empowering as learning a new tool in life that can either improve your circle of friends or raise confidence levels—or both!

Reading is also a great way to help you learn something new:

12. Exercise daily.

This seems an obvious one, but exercise is so important not only to your health but also to your spirit.  We all know that after exercise, the world can feel a brighter and more positive place, so why don’t we do it more often?  Exercise isn’t about getting the perfect body or losing weight; it’s more about feeling good inside and out!  With a healthy body comes a healthy mind—so start something today. Even if it’s just a daily walk, it’s better than staying on that couch, again.

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13. Go to new places, travel a bit.

I’m not saying go fly off to some far away distant forgotten land—although you can if you so wish. It’s more about going to new places and experiencing life outside of your own back yard.  Too many of us stay in one place too often. We only see the same people, the same streets and do the same things each and every day.  If you want to improve your life, get out there and see the world and what it can offer.  You can start by going to a town or city you’ve never been to in your own country and checking out the architecture, the landscapes and the people.  Anything new is good, so get out there!

14. Listen to uplifting music and dance.

If there’s one thing that can really improve your life and get you excited about it, it’s listening to great uplifting music and dancing.  When was the last time you really let go?  Let it all hang loose and got into a piece of music and let yourself go?  Dancing, like exercise, makes you feel great. It releases all kinds of emotions and can make you feel unbelievably good.  Self-improvement isn’t all about the serious stuff; it can be something as simple as finding new music, music that inspires you and makes you dance and have fun!

15. Get up earlier than normal.

This is the last one, and it’s last because it’s one of those self-improvement tips that we all know is a good thing, yet we seem to avoid it at all costs!  If you think about it, the earliest part of the day is when your brain is most active because it’s been turned off for the last 7 hours or so.  So don’t you think it’s best to get all those things above done in the morning?  Things like exercise, meditation and dancing, which can all be done in the first part of the day.  Take it from me: this early morning stuff can really get your day started with a bang!

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Featured photo credit: Laura Chouette via unsplash.com

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