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5 Must-Have Skills for Every Successful Small Business Owner

5 Must-Have Skills for Every Successful Small Business Owner

If you look for successful small business owners on the internet, you’re likely to find a hundred different names and their stories of becoming successful. You’ll find these people and their stories as different as night and day.

Running a small business is associated with huge responsibility–one that is linked with taking care of your investors and employees, serving your clients or customers, and most importantly living up to your own goals and standards. Starting and operating a new business can be hard as roadblocks you never thought to imagine might crop up, including limited time, manpower, and budgets.

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With a solid team and the right tools, however, soon you will be on your way to reaching your business potential. To help find success as a small business owner, I’ve compiled this list of five essential skills that you must keep in mind.

1. Get organized

There is no question that the work you perform in your business are different than other business owners, but there is a strong connection in how you execute them. Think about it like making a grocery list; you get everything you need in one trip. You won’t drive back and forth for each item. Similarly, you should aim to consolidate your errands and the tasks of your business. Group similar tasks and aim to accomplish them on a specific day or at a certain time. For example, instead of checking your emails constantly throughout the day, answer your emails in the morning, and once again in the afternoon. By consolidating your tasks and getting work organized, you will eliminate multi-tasking and can focus on essential tasks to finish a project.

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2. Enable your team with ready information

To make the right business decision your team must have all of the information about your market, your customers, your competitors and your business processes. Putting your team in a situation where they have to hunt for the required information is not productive for any kind of a business. It encourages frustration, and lack of accuracy for your team. In return, they will make a guess rather than hunting down the right information. Effectively using and managing information is critical to driving business and streamlining operations in the Big Data era. Think about the kind of information and the system to provide it to your team on a daily basis for their routine work. Do they have all the required information at their fingertips, or do they need to ask the manager and work up the chain to access it? You might need an online database management system to provide teams with all kinds of information in real time, ensuring instant data management.

3. Get in the cloud

According to a recent story on Forbes, 78% of U.S. small businesses will have fully adopted cloud computing by 2020 ,more than doubling the 37% in 2015, resulting in more databases taking up residence on the Web. The use of cloud-based applications and software can significantly improve business efficiency. Give your team members the possibility to work from anywhere, whether they are at home or are out of the station on a business tour. When you and your team members can work from any location, your productivity will increase. Look for ways to shift your business to a cloud to tap into this always-available work approach. Engage a professional to make cloud-based software for your business databases. Manage your sales and inventory in the cloud or web databases. Make it effortless for your sales team to work on the road, adding live sales figures and updates into your system.

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4. Motivate your team

Being a business owner and an employer, leadership is a crucial key skill for success. In order to get the best from your team members, you must motivate and invigorate them. The success of your business will depend, to a great extent, on the spirit and productivity of your employees, and it is your responsibility to ensure that they are getting what they need (morally or monetarily) to perform exceptionally. You must be prepared and available to know the concerns from your staff.

5. Track performance

It’s essential to set business goals and objectives for your company, and to be able to measure progress. As a business owner, you need to establish specific measurements that show your business performance against the set goal. Measuring and tracking business performance will identify issues and success factors that will advance the overall organizational performance. Consider looking at your weekly sales or database software. Check your performance. Are you retaining customers? Track how your team performs. Are they hitting deadlines?  Find tools that can help you to track performance within your day-to-day business.

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Featured photo credit: Photo Giddy via flickr.com

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Tayyab Babar

Tayyab is a PR/Marketing consultant. He writes about work, productivity and tech tips at Lifehack.

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Last Updated on March 29, 2021

5 Types of Horrible Bosses and How to Beat Them All

5 Types of Horrible Bosses and How to Beat Them All

When I left university I took a job immediately, I had been lucky as I had spent a year earning almost nothing as an intern so I was offered a role. On my first day I found that I had not been allocated a desk, there was no one to greet me so I was left for some hours ignored. I happened to snipe about this to another employee at the coffee machine two things happened. The first was that the person I had complained to was my new manager’s wife, and the second was, in his own words, ‘that he would come down on me like a ton of bricks if I crossed him…’

What a great start to a job! I had moved to a new city, and had been at work for less than a morning when I had my first run in with the first style of bad manager. I didn’t stay long enough to find out what Mr Agressive would do next. Bad managers are a major issue. Research from Approved Index shows that more than four in ten employees (42%) state that they have previously quit a job because of a bad manager.

The Dream Type Of Manager

My best manager was a total opposite. A man who had been the head of the UK tax system and was working his retirement running a company I was a very junior and green employee for. I made a stupid mistake, one which cost a lot of time and money and I felt I was going to be sacked without doubt.

I was nervous, beating myself up about what I had done, what would happen. At the end of the day I was called to his office, he had made me wait and I had spent that day talking to other employees, trying to understand where I had gone wrong. It had been a simple mistyped line of code which sent a massive print job out totally wrong. I learn how I should have done it and I fretted.

My boss asked me to step into his office, he asked me to sit down. “Do you know what you did?” I babbled, yes, I had been stupid, I had not double-checked or asked for advice when I was doing something I had not really understood. It was totally my fault. He paused. “Will you do that again?” Of course I told him I would not, I would always double check, ask for help and not try to be so clever when I was not!

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“Okay…”

That was it. I paused and asked, should I clear my desk. He smiled. “You have learnt a valuable lesson, I can be sure that you will never make a mistake like that again. Why would I want to get rid of an employee who knows that?”

I stayed with that company for many years, the way I was treated was a real object lesson in good management. Sadly, far too many poor managers exist out there.

The Complete Catalogue of Bad Managers

The Bully

My first boss fitted into the classic bully class. This is so often the ‘old school’ management by power style. I encountered this style again in the retail sector where one manager felt the only way to get the best from staff was to bawl and yell.

However, like so many bullies you will often find that this can be someone who either knows no better or is under stress and they are themselves running scared of the situation they have found themselves in.

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The Invisible Boss

This can either present itself as management from afar (usually the golf course or ‘important meetings) or just a boss who is too busy being important to deal with their staff.

It can feel refreshing as you will often have almost total freedom with your manager taking little or no interest in your activities, however you will soon find that you also lack the support that a good manager will provide. Without direction you may feel you are doing well just to find that you are not delivering against expectations you were not told about and suddenly it is all your fault.

The Micro Manager

The frustration of having a manager who feels the need to be involved in everything you do. The polar opposite to the Invisible Boss you will feel that there is no trust in your work as they will want to meddle in everything you do.

Dealing with the micro-manager can be difficult. Often their management style comes from their own insecurity. You can try confronting them, tell them that you can do your job however in many cases this will not succeed and can in fact make things worse.

The Over Promoted Boss

The Over promoted boss categorises someone who has no idea. They have found themselves in a management position through service, family or some corporate mystery. They are people who are not only highly unqualified to be managers they will generally be unable to do even your job.

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You can find yourself persistently frustrated by the situation you are in, however it can seem impossible to get out without handing over your resignation.

The Credit Stealer

The credit stealer is the boss who will never publically acknowledge the work you do. You will put in the extra hours working on a project and you know that, in the ‘big meeting’ it will be your credit stealing boss who will take all of the credit!

Again it is demoralising, you see all of the credit for your labour being stolen and this can often lead to good employees looking for new careers.

3 Essential Ways to Work (Cope) with Bad Managers

Whatever type of bad boss you have there are certain things that you can do to ensure that you get the recognition and protection you require to not only remain sane but to also build your career.

1. Keep evidence

Whether it is incidents with the bully or examples of projects you have completed with the credit stealer you will always be well served to keep notes and supporting evidence for projects you are working on.

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Buy your own notebook and ensure that you are always making notes, it becomes a habit and a very useful one as you have a constant reminder as well as somewhere to explore ideas.

Importantly, if you do have to go to HR or stand-up for yourself you will have clear records! Also, don’t always trust that corporate servers or emails will always be available or not tampered with. Keep your own content.

2. Hold regular meetings

Ensure that you make time for regular meetings with your boss. This is especially useful for the over-promoted or the invisible boss to allow you to ‘manage upwards’. Take charge where you can to set your objectives and use these meetings to set clear objectives and document the status of your work.

3. Stand your ground, but be ready to jump…

Remember that you don’t have to put up with poor management. If you have issues you should face them with your boss, maybe they do not know that they are coming across in a bad way.

However, be ready to recognise if the situation is not going to change. If that is the case, keep your head down and get working on polishing your CV! If it isn’t working, there will be something better out there for you!

Good luck!

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