Get past annoying and time wasting dial selections over the phone with these tips to get through to a live operator. They come from the GetHuman database of shortcuts for more than 500 individual call centres. These tips are good for general use when those robot voices are driving you mad.Read full content
Interrupt. Press 0 (or 0# or #0 or 0* or *0) repeatedly, sometimes quickly. Unfortunately the same keystroke does not always work for each company. Many IVRs will connect to a human after a few “invalid entries”, although some IVRs will hangup. :-( Talk. Say “get human” (or “agent” or “representative”) or raise your voice, or just mumble. The IVR might connect you to a human after one of these key or unknown phrases. Just hold, pretending you have only an old rotary phone. Connect to account collections or sales or account cancellation; they always seem to answer quickly. First ask them for their name and rep number (so they know you are writing it down, and thus so they are more likely to help you). Then ask them to transfer you to the department you need. Sometimes they will put you ahead of the queue, although sometimes they will send you to the end (and thus in those cases this tip is useless). Toll call. For credit cards, if the expected wait time is too long, hangup and try to call back on their non-toll-free number, as they often have shorter queues. Selecting the option for Spanish will sometimes get you a bilingual human more quickly than if you just waited for an English-only operator.
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