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How to Make Better First Impressions in 60 Seconds

How to Make Better First Impressions in 60 Seconds

Did you know people today are suffering from INFObesity? They don’t want more information; they want to be intrigued and they want to be intrigued quickly. If you don’t say something in that single, crucial minute of your elevator pitch that gets their eyebrows up, they’ve already checked out, and that means your idea, organization, or cause will never succeed at the level it deserves.

Do you have clear, concise, and compelling responses that impress potential clients, employers, and sponsors? Does your opening pitch or paragraph capture people’s favorable attention and motivate them to keep reading and say, “Tell me more?”

Our goal is to turn one-way communication into two-way communication. Another way to do that is to create commonality by turning me, me, me into we, we, we.

A bright, talented 20-something was the one who role-modeled this for me. I was on a speaking tour with my sons and we had the night free. We went downstairs to the hotel lobby and asked the concierge what he suggested. He took one look at my teen-aged sons and said, “You’ve got to go to D & B’s.”

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We were from Maui at the time and had no idea what he was talking about.

I asked him what D&B’s was, and this smart young man didn’t even try to explain: he knew intuitively that would only have confused the issue. He could have said, “Well, it’s kind of like a sports bar. But it’s more than that; it also has an indoor amusement park with video games and stuff. And the restaurant has pool tables but they also have…” but the longer he’d have talked, the more confused we would have become.

Instead, he asked a qualifying question: “Have you ever been to Chuck E. Cheese?” My sons nodded enthusiastically. He smiled and said, “D & B’s is like a Chuck E. Cheese for adults.” Bingo.

We then knew exactly what it was and we wanted to go there, all because this bright young man had a) asked a question that got relevant information and b) linked his response to what we just said. They should have put him on commission.

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Monologue vs. Dialogue

That encounter yielded the following epiphany: the purpose of an elevator pitch is NOT to tell people what you do—that’s a monologue. The purpose of an elevator pitch is to create a meaningful conversation—that’s a dialogue. The next time someone asks you what you do, use this disruptive approach to turn a boring elevator pitch into bonding connection.

How Can I Bond With Someone in the First 60 Seconds of Meeting Them?

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    “There are two kinds of people in this world. Those who walk into a room and say ‘Here I am’ and those who walk into a room and say, ‘There you are.’” – Ann Landers

    Here’s my favorite example that shows the power of turning an elevator speech into an elevator connection: I was asked to speak at the 2008 INC.500/5000 conference, along with fellow authors and speakers Jim Collins of Good to Great , Seth Godin of Linchpin and Tribes, Michael Gerber of E-Myth, Tom Peters of In Search of Excellence, and Tim Ferris of 4 Hour Work Week. My workshop was on how to POP! Your Communication—in particular, how to POP! the first 60 seconds of any communication to win people’s attention, respect, trust, and business.

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    My session was one of the top-ranked sessions because we focused on how to introduce yourself in a way that turned strangers into friends and clients. I asked Colleen, Entrepreneur of the Year for her state, what it was she did.

    After a couple of minutes of references to centralized medical diagnostic services—scanning devices, etc.—no one in the room had any idea what she did. This was not a trivial issue: she was surrounded by several hundred of the most successful entrepreneurs in the country, yet none of them understood what she did. That meant they wouldn’t be walking up to her afterwards to continue the conversation. They didn’t relate to her or remember her, which meant they wouldn’t be referring people to her or exploring possible strategic partnerships. Think of the millions of dollars in lost opportunities. That’s what happens (or what doesn’t happen) every time we introduce ourselves and people don’t get or want what we do.

    Making the Connection

    If we don’t connect in the first couple minutes, we’re probably not going to connect at all. The good news is, it doesn’t have to be that way. There’s a better way to introduce yourself starting today.

    I asked Colleen what she did that we we can see (pointing to my eyes), smell (pointing to my nose), taste (pointing to my mouth) and touch, (pointing to my hands). She asked why that was important. I told her that those questions switch focus from the means—trying to explain how electricity works—to the end results: how people use and/or benefit from what happens in the real world.

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    Colleen thought about it for a moment and said, “I run medical facilities that offer MRIs and CT scans.”

    That reply was better because now we could see what she was talking about. Medical equipment, MRIs, and CT scans exist in the real world—they’re not just conceptual neck-up rhetoric. But we’re not going to stop there, because if someone just told people that, they’d just say “Oh.” An “Oh’ is better than a “huh?” because it means people now understand what job is being done, but there’s still no personal relationship. It’s still a one-way monologue instead of a two-way dialogue. Turn that into a question—using The Power of Three— that engages them and prompts them to give you relevant information that’s pertinent to your line of work.

    She asked what the Power of Three Was.

    I explained; “If you ask a question using only one point of reference, such as ‘Have you ever had an MRI?’ and that person says, ‘No’, the discussion is over. Instead, ask: ‘Have you, a friend or a family member ever had an MRI or a CT scan?’ Giving three points of reference increases the odds that people will come back with a personal experience such as, ‘Yeah, my daughter hurt her knee playing soccer and had an MRI.’ Now, relate what you do to what that person just said. ‘Well, I run the medical facilities that offer MRIs like the one your daughter had when she hurt her knee.”

    That elevator intro will raise people’s eyebrows: they’ll be intrigued because they’re picturing a way they’ve used or benefitted from what you do. This has taken under 60 seconds, yet they could describe what you do to other people, turning them into a word-of-mouth ambassador. And, if they’re ever in the market for an MRI or CT scan, they’re a lot more likely to contact you, because people like to do business with those they know and like.

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    How to Make Better First Impressions in 60 Seconds

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    Last Updated on June 26, 2020

    10 Things To Remember When Everything Goes Wrong

    10 Things To Remember When Everything Goes Wrong

    Problems and heartaches in life are inevitable. However, there are some things to remember when you’re right in the thick of it that can help you get through it. When everything seems to be going wrong, practice telling yourself these things.

    1. This Too Shall Pass

    Sometimes life’s rough patches feel like they’re going to last forever. Whether you’re dealing with work-related issues, family problems, or stressful situations, very few problems last for a lifetime. So remind yourself, that things won’t be this bad forever.

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    2. Some Things are Going Right

    When things are going wrong, it’s hard to recognize what is going right. It’s easy to screen out the good things and only focus on the bad things. Remind yourself that some things are going right. Purposely look for the positive, even if it is something very small.

    3. I Have Some Control

    One of the most most important things to remember is that you have some control of the situation. Even if you aren’t in complete control of the situation, one thing you can always control is your attitude and reaction. Focus on managing what is within your control.

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    4. I Can Ask for Help

    Asking for help can be hard sometimes. However, it’s one of the best ways to deal with tough situations. Tell people what you need specifically if they offer to help. Don’t be afraid to call on friends and family and ask them for help, whether you need financial assistance, emotional support, or practical help.

    5. Much of This Won’t Matter in a Few Years

    Most of the problems we worry about today won’t actually matter five years from now. Remind yourself that whatever is going wrong now is only a small percentage of your actual life. Even if you’re dealing with a major problem, like a loved one’s illness, remember that a lot of good things are likely to happen in the course of a year or two as well.

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    6. I Can Handle This

    A lack of confidence in handling tough times can add to stress. One of the best things to remember is that you can handle tough situations. Even though you might feel angry, hurt, disappointed, or sad, it won’t kill you. You can get through it.

    7. Something Good Will Come Out of This

    No matter how bad a situation is, it’s almost certain that something good will come out of it. At the very least, it’s likely that you will learn a life lesson. Perhaps you learn not to repeat the same mistake in the future or maybe you move on from a bad situation and find something better. Look for the one good thing that can result when bad things happen.

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    8. I Can Accept What’s Out of my Control

    There are many things that aren’t within your control. You can’t change the past, another person’s behavior, or a loved one’s health issues. Don’t waste time trying to force others to change or trying to make things be different if it isn’t within your control. Investing time and energy into trying to things you can’t will cause you to feel helpless and exhausted. Acceptance is one of the best way to establish resilience.

    9. I Have Overcome Past Difficulties

    One of the things to remember when you’re facing difficulties, is that you’ve handled problems in the past. Don’t overlook past difficulties that you’ve dealt with successfully. Remind yourself of all the past problems you’ve overcome and you’ll gain confidence in dealing with the current issues.

    10. I Need to Take Care of Myself

    When everything seems to be going wrong, take care of yourself. Get plenty of rest, get some exercise, eat healthy, and spend some time doing leisure activities. When you’re taking better care of yourself you’ll be better equipped to deal with your problems.

    More Tips to Help You Carry On

    Featured photo credit: NeONBRAND via unsplash.com

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