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Easily Pick Up the Art of Saying No

Easily Pick Up the Art of Saying No

I used to suck at saying no, but trust me: when you say yes too often and your life no longer feels like your own, you learn really fast!

For me, it wasn’t so much a fear of disappointing people that fueled my “Sure, why not?” attitude–it was my nonexistent sense of individuality. Saying yes was my way of figuring out what I did and didn’t want, like and don’t like. But when it came time to set boundaries, what felt like a gradual shift to me was sudden and shocking to everyone else.

Here’s why saying no is important:

  • If you say yes too much, the quality of every aspect of your life will suffer.
  • You’ll become scattered, stressed, and unable to focus on what’s truly important to you.
  • People will start to consider you enthusiastic, but unreliable.
  • Feelings of overwhelm, inadequacy, guilt and frustration will consume you.
  • Follow-through? What’s that? You’ll completely lose faith in your ability to reach your goals.

Regardless of why you always say yes, the most important thing you can do is equip yourself with ways to say no that won’t hurt or offend anyone. This is especially crucial in the beginning, since no one will be used to you saying no. Eventually, as you establish your boundaries, it will get easier on both sides.

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Ease Into Saying No

When I first started saying no, it wasn’t pretty. At first it was more of a “Nnnyes.” When I was finally able to get the entire word out, I wasn’t prepared for the second half of the equation: the part where I’d spend so much time justifying my “no,” I’d be too exhausted to accomplish what I wanted to with that time.

If you really suck at saying no, the best thing you can do in the moment is say, “Let me get back to you.” This will give you the opportunity to make an informed decision and practice a concise, firm “no” beforehand.

When it comes to the actual act of saying no, here are my favorite strategies to help you get a grip on your life again:

Saying No at Work

With the level of job insecurity flying around these days, it’s completely understandable to feel as if saying no at work will negatively impact your career. As it turns out, the opposite is true! By focusing on quality over quantity on the job, it shows you care about not only the outcome of the projects others are trying to add to your plate, but also about the overall reputation of your company.

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Start off by showing you understand the importance of what they want you to do, or appreciation for being thought of:

  • “I’d love to help you out, but…”
  • “It sounds like a fantastic project, however…”

Then let them know why you’re saying no:

  • “I already have several time-sensitive projects on the go…”
  • “It’s not my area of expertise…”

End with offering them a back-up plan:

  • “I could put you in touch with…”
  • “Debbie in PR is well-connected to the companies you’d like to partner with. Here’s her cell.”

There will be times when you really do want to work with the person in the future, so let them know you hope to be free for their next project (don’t say you definitely will–you don’t want to make a promise you can’t keep).

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Saying No at Home

Saying no to friends and family is especially tricky; you don’t want to hurt their feelings or disappoint them, but at the same time it’s important to voice your wants and needs and do things that are important to you too.

There are those friends and family members who are consistent when it comes to returning the favor, so you can easily say to them, “Sorry, I already have plans,” or, “Work wiped me, I really need to recharge,” and ask for a rain check. They’ll understand and appreciate the give-and-take of your relationship as much as you do.

Then there are those who are dramatic and needy by nature. It’s pretty much guaranteed that they won’t accept an answer like the above–they’ll want to make new plans right on the spot or try to talk you into doing what they want anyway. Remain firm with your answer, and don’t feel the need to continue justifying your reasons. Trust me, they’ll try to counteract everything you say just to get their way. They’ll get the picture eventually. If they don’t, respectfully say, “This is who I am. Take it or leave it.” If they “leave it,” it’s their loss.

The hardest part of saying no? The unavoidable guilt as your family member or friend gives you the “humane society” face–the big eyes, the chin quiver, the crack in their voice that makes you feel like the biggest tool on Earth. But here’s the thing: you’ve said no respectfully, and for good reason. It’s your time to do exactly what you want with, so why settle for anything less?

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The only thing worse than someone being disappointed in you is being disappointed in yourself.

How has saying no changed your life for the better?

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Krissy Brady

A women's health & wellness writer with a short-term goal to leave women feeling a little more empowered and a little less verklempt.

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Last Updated on May 21, 2019

How to Communicate Effectively in Any Relationship

How to Communicate Effectively in Any Relationship

For all our social media bravado, we live in a society where communication is seen less as an art, and more as a perfunctory exercise. We spend so much time with people, yet we struggle with how to meaningfully communicate.

If you believe you have mastered effective communication, scan the list below and see whether you can see yourself in any of the examples:

Example 1

You are uncomfortable with a person’s actions or comments, and rather than telling the individual immediately, you sidestep the issue and attempt to move on as though the offending behavior or comment never happened.

You move on with the relationship and develop a pattern of not addressing challenging situations. Before long, the person with whom you are in relationship will say or do something that pushes you over the top and predictably, you explode or withdraw completely from the relationship.

In this example, hard-to-speak truths become never- expressed truths that turn into resentment and anger.

Example 2

You communicate from the head and without emotion. While what you communicate makes perfect sense to you, it comes across as cold because it lacks emotion.

People do not understand what motivates you to say what you say, and without sharing your feelings and emotions, others experience you as rude, cold or aggressive.

You will know this is a problem if people shy away from you, ignore your contributions in meetings or tell you your words hurt. You can also know you struggle in this area if you find yourself constantly apologizing for things you have said.

Example 3

You have an issue with one person, but you communicate your problem to an entirely different person.

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The person in whom you confide lacks the authority to resolve the matter troubling you, and while you have vented and expressed frustration, the underlying challenge is unresolved.

Example 4

You grew up in a family with destructive communication habits and those habits play out in your current relationships.

Because you have never stopped to ask why you communicate the way you do and whether your communication style still works, you may lack understanding of how your words impact others and how to implement positive change.

If you find yourself in any of the situations described above, this article is for you.

Communication can build or decimate worlds and it is important we get it right. Regardless of your professional aspirations or personal goals, you can improve your communication skills if you:

  • Understand your own communication style
  • Tailor your style depending on the needs of the audience
  • Communicate with precision and care
  • Be mindful of your delivery, timing and messenger

1. Understand Your Communication Style

To communicate effectively, you must understand the communication legacy passed down from our parents, grandparents or caregivers. Each of us grew up with spoken and unspoken rules about communication.

In some families, direct communication is practiced and honored. In other families, family members are encouraged to shy away from difficult conversations. Some families appreciate open and frank dialogue and others do not. Other families practice silence about substantive matters, that is, they seldom or rarely broach difficult conversations at all.

Before you can appreciate the nuance required in communication, it helps to know the familial patterns you grew up with.

2. Learn Others Communication Styles

Communicating effectively requires you to take a step back, assess the intended recipient of your communication and think through how the individual prefers to be communicated with. Once you know this, you can tailor your message in a way that increases the likelihood of being heard. This also prevents you from assuming the way you communicate with one group is appropriate or right for all groups or people.

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If you are unsure how to determine the styles of the groups or persons with whom you are interacting, you can always ask them:

“How do you prefer to receive information?”

This approach requires listening, both to what the individuals say as well as what is unspoken. Virgin Group CEO Richard Branson noted that the best communicators are also great listeners.

To communicate effectively from relationship to relationship and situation to situation, you must understand the communication needs of others.

3. Exercise Precision and Care

A recent engagement underscored for me the importance of exercising care when communicating.

On a recent trip to Ohio, I decided to meet up with an old friend to go for a walk. As we strolled through the soccer park, my friend gently announced that he had something to talk about, he was upset with me. His introduction to the problem allowed me to mentally shift gears and prepare for the conversation.

Shortly after introducing the shift in conversation, my friend asked me why I didn’t invite him to the launch party for my business. He lives in Ohio and I live in the D.C. area.

I explained that the event snuck up on me, and I only started planning the invite list three weeks before the event. Due to the last-minute nature of the gathering, I opted to invite people in the DMV area versus my friends from outside the area – I didn’t want to be disrespectful by asking them to travel on such short notice.

I also noted that I didn’t want to be disappointed if he and others declined to come to the event. So I played it safe in terms of inviting people who were local.

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In the moment, I felt the conversation went very well. I also checked in with my friend a few days after our walk, affirmed my appreciation for his willingness to communicate his upset and our ability to work through it.

The way this conversation unfolded exemplified effective communication. My friend approached me with grace and vulnerability. He approached me with a level of curiosity that didn’t put me on my heels — I was able to really listen to what he was saying, apologize for how my decision impacted him and vow that going forward, I would always ask rather than making decisions for him and others.

Our relationship is intact, and I now have information that will help me become a better friend to him and others.

4. Be Mindful of Delivery, Timing and Messenger

Communicating effectively also requires thinking through the delivery of the message one intends to communicate as well as the appropriate time for the discussion.

In an Entrepreneur.com column, VIP Contributor Deep Patel, noted that persons interested in communicating well need to master the art of timing. Patel noted,[1]

“Great comedians, like all great communicators, are able to feel out their audience to determine when to move on to a new topic or when to reiterate an idea.”

Communicating effectively also requires thoughtfulness about the messenger. A person prone to dramatic, angry outbursts should never be called upon to deliver constructive feedback, especially to people whom they do not know. The immediate aftermath of a mass shooting is not the ideal time to talk about the importance of the Second Amendment rights.

Like everyone else, I must work to ensure my communication is layered with precision and care.

It requires precision because words must be carefully tailored to the person with whom you are speaking.

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It requires intentionality because before one communicates, one should think about the audience and what the audience needs in order to hear your message the way you intended it to be communicated.

It requires active listening which is about hearing verbal and nonverbal messages.

Even though we may be right in what we say, how we say it could derail the impact of the message and the other parties’ ability to hear the message.

Communicating with care is also about saying things that the people in our life need to hear and doing so with love.

The Bottom Line

When I left the meeting with my dear friend, I wondered if I was replicating or modeling this level of openness and transparency in the rest of my relationships.

I was intrigued and appreciative. He’d clearly thought about what he wanted to say to me, picked the appropriate time to share his feedback and then delivered it with care. He hit the ball out of the park and I’m hopeful we all do the same.

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Featured photo credit: Kenan Buhic via unsplash.com

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