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5 Life Lessons From the Homeless Girl on 42nd Street

5 Life Lessons From the Homeless Girl on 42nd Street

I don’t get to Manhattan often, but I love it when I do. The rush of the city, people everywhere, cars honking, food on every corner and the “live-and-let-live” attitude. New York is welcoming and dismissive all at once.

It was a cold April afternoon, the sky was clear blue and the buzz of the city enticed me outdoors. Walking across the intersection at 2nd Avenue, I saw a young woman sitting on a suitcase with the telltale cardboard sign indicating that she was among the city’s 60,000 homeless people. I felt the uncomfortable pang of empathy and concern in my heart and looked back to read her sign. “If you can’t donate – gratitude, kindness and well-wishes are free!” My heart broke to read such a beautiful sentiment and see such a beautiful young girl. But I kept walking.

I was totally preoccupied for the rest of my walk past the Avenue of the Americas, past Park Ave, Lexington Avenue, and into Times Square. Why hadn’t I stopped? Why didn’t I give her any money? What is it about homeless people that have us look the other way?

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The frigid air and my distressed emotions ushered me back to find the young girl on 2nd Avenue. I’m staying in a $200 a night hotel, I thought, the least I can do is give this girl some money.

My steps hastened and as I approached the corner, there she sat, her cardboard sign on her lap and paper cup in front of her. Our eyes met and she cast a simple, warm smile my way. “I like your sign,” I said. And thus began our exchange in which I witnessed these five life lessons from the homeless girl on the corner of 42nd and 2nd.

1. Take Full Responsibility For Your Circumstances.

As if it was any of my business, I looked at the gal sitting on her suitcase and with compassionate concern, I asked, “What happened?”

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Intuitively understanding that I meant “How the hell did you end up on the streets?” she responded with clarity and no remorse, “Just a couple months ago I was doing fine in Florida, making $1000 a week, but my mother got sick here in NY, so I came home. It didn’t go so well between us, we had a fight and she threw me out. There’s a lot of baggage between us.”

She could have just as easily thrown her mother under the bus and said, “I left a good job in Florida to come home and help when my mother was sick and she ended up throwing me out!” But she didn’t do that. She didn’t blame her mom. She simply said what was so. “We have baggage. She’s sick (her intonation led me to believe she was referring to emotional and mental illness more than physical) and she threw me out.” No drama, just the facts. Which led to the next lesson…

2. Ask for Help

She wasn’t too proud to ask for help. Looking at me straight-faced, she said, “I’ve never been down this low before and I don’t plan on being this low again, but for now, there are good people everywhere who are willing to help. I just have to ask.” How true. The vast majority of people are more caring than hurtful, wanting to help more than cause harm. You get what you see and she saw good people everywhere. Because of this, so she was able to….

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3. Maintain Optimism

Despite how low this gal had found herself; sleeping in Bryant Park, washing up in public rest rooms, asking strangers for money on the street, she was incredibly optimistic about her future. “I will be back on my feet again soon when I get back to Florida where things are less expensive. I can get my job back down there. They liked me and were sad that I left. I just have to get back there.” When I asked how she was going to do that, she did not hesitate for a moment, because she knows it is important to…

4. Have a Plan

Her reply was quick and determined. “I just need to get $250 for a bus ticket to get back down there. It’s cheaper to fly, only $78 for one-way airfare, but I don’t have any ID.” It didn’t occur to me to ask her why not, or if it wouldn’t be cheaper to get ID than save up $250 for the bus. But she was clear. She was going to have the $250 within a couple of weeks and head back down to Florida where she had friends to stay with and a job she was sure she could reclaim. And therefore, she knew to…

5. Be grateful

Perhaps the most striking quality about this young gal was her upbeat optimism. As we chatted, a few folks dropped coins or bills into her paper cup and she would respond as if she had just won the lottery. “Thank you! You are so kind! God bless you!” she would exclaim with enthusiasm and sincerity.

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I walked away feeling like a better person for having chatted with her. Half a block away, the delicious aroma of New York City pizza wafted around me. I walked in and ordered 2 large slices and walked back to my sage on the street. She saw me coming, pizza boxes in hand, and her face lit up once again. “It’s just cheese pizza,” I said. “It’s not much,” feeling insufficient in my sparse offering. In her continued gracious humility, she gratefully exclaimed, “No, it is a lot! It’s so much. I was just sitting here getting hungry and wondering what I would do, and then you came along.”

Maybe there is something to these lessons, after all. When we live with willingness, humility, gratitude, and optimism and have a plan to follow, maybe, just maybe, good things find their way to us more easily.

More by this author

Jackie Woodside

Professional Speaker

5 Life Lessons From the Homeless Girl on 42nd Street

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Last Updated on April 11, 2019

How to Improve Communication Skills for Workplace Success

How to Improve Communication Skills for Workplace Success

Possessing strong communication skills will help you in every phase of your life. This is especially true in the workplace.

I have personally worked with several leaders who were masters of communication. A few were wonderful speakers who could tell a great story and get everyone in the room engaged. Those of us in attendance would walk away feeling inspired and eager to help with what came next. Others were very skilled at sharing a clear direction and job expectations.

I knew exactly what was expected of me and how to achieve my goals. This was the foundation of an energized and vibrant role I was in. What I have found is strong communication skills are incredibly helpful and sometimes critical in how well we perform at work.

Here we will take a look at how to improve communication skills for workplace success.

How Communication Skills Help Your Success

Strong communication skills pave the way for success in many ways. Let’s look at a few of the big ones.

Create a Positive Experience

Here are two examples of how well developed communication skills helps create a positive experience:

When I first moved to the city I now live in, I began a job search. Prior to my first live interview, I was told an address to go to. Upon arriving at the address provided, I drove around and around attempting to find the location. After 15 minutes of circling and looking for the address, I finally grabbed a parking spot and set out on foot.

What I discovered was the address was actually down an alley and only had the number over the door. No sign for the actual company. The person that gave me those very unclear directions provided a bad experience for me.

Had they communicated the directions to get there in a clear manner, my experience would have been much better. Instead the entire experience started off poorly and colored the entire meeting.

As a recruiter, I frequently provide potential candidates with information about a job I’m speaking to them about. In order to do this, I also provide a picture of the overall company, the group they might be joining, and how their role fits in and impacts the entire company.

Time and time again I have been told by candidates that I have provided the clearest picture of a company and role they have ever heard. They have a positive experience when I clearly communicate to them. Even when the position does not work out for them, often times they will want to stay in touch with me due to the open communication and beneficial experience they had during the interviewing process.

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Strong communication skills will provide a positive experience in virtually any interaction you have with someone.

Help Leadership Skills

It’s certainly a skill all its own to be able to lead others.

Being a mentor and guiding others towards success is a major hallmark of great leaders. Another characteristic of effective leaders is the ability to communicate clearly.

As I referenced above, having a leader who can plainly articulate the company’s mission and direction goes a really long way towards being the Captain of the boat that others want to follow. It’s like saying “here’s our destination and this is how we are going to get there” in a way that everyone can get on board with.

Another critical component of everyone helping to sail the boat in the right direction is knowing what your portion is all about. How are you helping the boat move towards its destination in the manner than is consistent with the leaders’ vision?

If you have a boss or a manager that can show you what it takes for not only you to be successful, but also how your performance helps the company’s success then you’ve got a winner. A boss with superior communication skills.

Build Better Teams

Most of us work in teams of some sort or another. During the course of my career, I have led teams up to 80 and also been an individual contributor.

In my individual contributor roles, I have been part of a larger team. Even if you are in business for yourself, you have to interact with others in one manner or another.

If you have strong communication skills, it helps to build better teams. This is true whether you are in an IT department with 100 other fellow programmers or if you own your own business and have customers or vendors you communicate with.

When you showcase your robust ability to communicate well with others while interacting with them, you are building a better team.

Now let’s jump in to how to improve communication skills to help you pave the way for your workplace success.

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How to Improve Communication Skills for Workplace Success

There are many tips, tricks, and techniques to improve communication skills. I don’t want to overwhelm you with too much information, so let’s focus on the things that will provide the biggest return on your time investment.

Most of these tips will be fairly easy to become aware of but will take time and effort to implement. So let’s go!

1. Listen

Ever heard the saying you have two ears and one mouth for a reason? If you haven’t, then here’s the reason:

Being a good listener is half the equation to being a good communicator.

People who have the ability to really listen to someone can then actually answer questions in a meaningful way. If you don’t make the effort to actively listen, then you are really doing yourself and the other person a disservice in the communication department.

Know that person who is chomping at the bit to open his or her mouth the second you stop talking? Don’t be that person. They haven’t listened to at least 1/2 of what you’ve said. Therefore the words that spill out of their mouth are going to be about 1/2 relevant to what you just said.

Listen to someone completely and be comfortable with short periods of silence. Work on your listening skills first and foremost.

2. Know Your Audience

Knowing your audience is another critical component to having strong communication skills. The way you interact with your manager should be different than how you interact with your kids. This isn’t to say you need to be a different person with everyone you interact with. Far from it.

Here is a good way to think about it:

Imagine using your the same choice of words and body language you use with your spouse while interacting with your boss. That puts things in a graphic light!

You want to ensure you are using the type of communication most relevant to your audience.

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3. Minimize

I have lunch with a business associate about 3 times a year. We’ve been talking for several years now about putting a business deal together.

He is one of those people that simply overwhelms others with a lot of words. Sometimes when I ask him a question, I get buried beneath such an avalanche of words that I’m more confused than when I asked the question. Needless to say this is most likely a large portion of why we never put the deal together.

Don’t be like my lunch business associate. The goal of talking to or communicating with someone is to share actual information. The goal is not to confuse someone, it’s to provide clarity in many cases.

State what needs to be stated as succinctly as possible. That doesn’t mean you can’t have some pleasant conversation about the weather too.

The point is to not create such an onslaught of words and information that the other person walks away more confused than when they started.

4. Over Communicate

So this probably sounds completely counter intuitive to what I just wrote about minimizing your communication. It seems like it might be but it’s not.

What I mean by over communicating is ensuring that the other person understands the important parts of what you are sharing with them. This can be done simply yet effectively. Here’s a good example:

Most companies have open enrollment for benefits for the employees in the fall. The company I work for has open enrollment from November 1 to 15. The benefits department will send out a communication to all employees around October 1st, letting them know open enrollment is right around the corner and any major changes that year. There’s also a phone number and email for people to contact them with any questions.

Two weeks later, we all get a follow up email with basically the same information. We get a 3rd communication the week before open enrollment and another one 1 day before it starts.

Finally we get 2 emails during enrollment reminding us when open enrollment ends.

There’s minimal information, it’s more of a reminder. This is effective over communication.

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5. Body Language

The final critical component to how to improve communication skills for workplace success is body language. This is something most of us have heard about before but, a reminder is probably a good idea.

When I am in a meeting with someone I am comfortable with, I tend to kind of slouch down in my chair and cross my arms. When I catch myself doing this, I sit up straight and uncross my arms. I remember that crossing arms can many times be interpreted as a sign of disagreement or conflict.

In general, the best rule of thumb is to work towards having open body language whenever possible at work. This means relaxing your posture, not crossing your arms, and looking people in the eye when speaking with them.

When you are speaking in front of others, stand up straight and speak in a clear voice. This will convey confidence in your words.

Conclusion

Possessing strong communication skills will help you in many facets of your life and most certainly in the workplace.

Good communication helps create better teams, positive experiences with those we interact with, and are critical for leadership.

There are numerous tactics and techniques to be used to improve communication skills. Here we’ve reviewed how to improve communication skills for workplace success.

Now go communicate your way to success.

More Resources About Effective Communication

Featured photo credit: HIVAN ARVIZU via unsplash.com

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