August 12th, 2008 in Communication

How to be a Brilliant Conversationalist

How to Be a Great Conversationalist

You probably shy away from some people on social occasions. Their conversations are tedious. You groan inwardly when they approach for you know that they are unremittingly dull company. Equally you may be fortunate enough to know some brilliant conversationalists who can enliven any discussion and who are excellent company whatever the circumstances. In what category would other people place you? How can you improve your conversational skills to become a welcome sight at every party and social event you attend? Here are some pointers that might help.

Ask Questions

Most people prefer to talk about themselves rather than hear about you, so asking questions is a great way to start and to refresh conversations. If you meet someone for the first time, start by asking simple, non-threatening questions about them, what they do, where they live etc. If you know someone moderately well then you should be aware of some of their interests so simple questions about those are good ways to start. As you get to know people better you can ask more searching and interesting questions. For example, ‘What is the biggest challenge you have ever faced in your life?’ or, ‘What is your greatest ambition?’

In a group similar considerations apply. You should generally start new conversations by throwing out questions rather than making statements or talking about things you have done. By asking questions you draw other people in and engage them. It is said that small minds talk about people, moderate minds talk about events and great minds talk about ideas. By all means start the conversation with some small talk but once it is going be prepared to introduce some questions relating to issues and ideas. We will discuss where to get the ideas shortly. Obviously you have to judge the nature of the group first so it is important to follow the second rule.

Listen

Great conversationalists are great listeners. Whether you are with one person or a group listen attentively. People like good listeners – wouldn’t you rather speak with someone who was interested in what you had to say rather than someone who looked bored and indifferent? Also, when you listen you learn. When you are speaking you are not learning anything new. Make a conscious effort to focus on what people say. Show that you are interested by asking questions that support and develop the conversation; ‘What do you mean exactly?’, ‘What happened next?’, ‘How did you feel about that?’

As you listen in a group, observe how people are reacting to the conversation. Are they engaged or ready for a change of topic? Is it time to move up from small talk to something more serious or time to lighten the mood with some humour? By listening and observing you can time your contribution to bolster the current conversation or move it forward to something new and interesting.

Give Compliments

Pay compliments whenever you sincerely can. If someone looks smart or has lost weight or has a stylish new haircut then show that you have noticed by giving a genuine compliment. ‘That colour really suits you.’ ‘You are looking very trim today.’ If they tell you about some achievement – say at work or by one of their children then congratulate them. As a matter of general courtesy and good manners you should always thank and compliment your host. Tell them what a great success the event is and how much you are enjoying it. Pick on some detail that they have chosen for the occasion that you like and tell them how well it has worked or how much you like it.

Keep up to date on topical issues

It is important to keep abreast of key current issues and topics in the news, entertainment, sports and politics. You should be ready to comment with questions, ideas, facts and opinions on the issues that other people are interested in. So see a few of the latest movies, read some of the most popular fiction and non-fiction, read the newspapers, watch the news, keep up with some major sports stories and watch some TV – but not too much. You do not need to slavishly follow every soap but if someone asks you what are your favourite TV programmes then you should be able to list some popular and serious programmes and justify what it is you like about them.

When discussing serious topics be prepared to oppose the conventional view and to take a rather provocative stance – even just for the sake of doing so. This will lead to a more interesting conversation than if you just agree with what is said. For example if everyone is against some political leader, then come to their defence with examples of strengths or achievements. Make your points with conviction, evidence and, if possible, humour. But in a social environment be careful not to become belligerent or cantankerous. In general it is best to avoid really sensitive or controversial topics especially if they risk offending people’s personal feelings.

Be Humorous

There is a place for serious discussion and there is a place for the light-hearted, so be ready to contribute in either environment. Witty comments tend to be spontaneous, clever and unexpected so being witty is not an easy skill to develop but there are some things you can do. Observe witty people in action and see how they contribute. Be bold enough to add your comments and witticisms and carefully watch reactions to see whether you are hitting the right note. Have a stock of funny stories. Do not force them into the conversation but have them ready when you get the cue or when there is a lull. Personal anecdotes relating to unusual experiences and misfortunes that befell you often go down well. Develop and practice some self-deprecating stories. Jokes, quotes and other people’s witty remarks can also be used sparingly and with acknowledgement. But beware of smutty or offensive stories in mixed company. Laugh at other people’s funny stories, even if you have heard them before, but never give away someone else’s punch line.

Speak Clearly

Say what you have to say with clarity and enthusiasm. Many people mumble their words, or rush through them or whisper so quietly that you have to strain to hear them. Good conversationalists are clear, articulate and easy to understand. They use interesting metaphors and visual images. Keep your sentences short and to the point. Don’t hog the floor. When you have made your point pass the conversation on by letting others speak. If there is a pause then draw someone in with a question.

Enjoy it

Be yourself, be natural and don’t try to be anything that you are not. Approach the situation with a positive attitude and tell yourself that you are going to have a good time and meet some interesting people. Relax, smile and enjoy the occasion. People prefer to mix with the happy and good-natured rather than the grumpy and miserable. By all means have a couple of drinks but not too many or you risk undoing all your good work!

WRITER'S BIOGRAPHY

Paul Sloane

Paul Sloane is an author and speaker on leadership, innovation and lateral thinking. His most recent book is The Innovative Leader. He helps organizations improve innovation, creativity and leadership. He is the founder of Destination Innovation. He has written 15 books of lateral thinking puzzles and hosts the lateral puzzles forum.

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Comments

  • Writer Dad says on August 12th, 2008 at 9:58 am

    It’s important to be comfortable in your skin. People often know when the person they’re speaking with is shy, nervous, or uncomfortable. It can hang like a pall over the conversation.

  • Justin Dupre says on August 12th, 2008 at 10:06 am

    I generally suck at speaking, so these tips rock my face off. I’ll have to save up a bank of questions so I actually have something to talk about with new people.

    I mean… I can barely order a burger in McDonalds! Then again, maybe that is just because I have to speak another language to do it .. hehe

    Justin Dupre
    http://www.justindupre.com
    Affiliate Marketing with an Attitude

  • Shanel Yang says on August 12th, 2008 at 12:28 pm

    All excellent tips, Paul! The best book I ever read on how to be a great conversationalist that also offers very good examples is How to Win Friends and Influence People. I summarized it at http://shanelyang.com/2007/10/.....ce-people/

  • Andys says on August 12th, 2008 at 1:27 pm

    Great article. Communicaition is such an underrated key element of leadership. Without it, it is very hard to succeed.

  • Cubicle Hacker says on August 12th, 2008 at 3:43 pm

    Communication at a very efficient and effective level is an artwork. You really have to keep an almost perfect balance between listening, talking, observing body language and word rhythm and pace.

    … sometimes a beer will work as well. ;)

    http://www.cubiclehacks.com

  • Michael@ Awareness * Connection says on August 12th, 2008 at 7:41 pm

    I was thinking the same thing as Shanel. Nice overlap with How to Win Friends… An attitude of genuine curiosity about what you can learn from the person goes a long way too. With the right attitude you can learn loads from others experiences and by nature we love having people ask our opinions.

    One of my friends when he was a teen had the father of his girlfriend hand him the book. Those of us who grew up without a lot of good parenting modeling of conversation had to bone up a bit by reading to catch up.

  • Jayme says on August 12th, 2008 at 11:47 pm

    Listening with full attention is probably one of the most challenging skills to master. Often, when we’re engaged in conversation, we only “half-listen” to the other person while we think of that brilliant thing we’re going to say next.

    It took me time to learn how to really listen and sometimes I still slip. But it’s pretty amazing how much you can learn or how much you can help another person just by really listening.

  • Paul Sloane says on August 13th, 2008 at 5:26 am

    Thanks for the comments and the interest in the article. Dale Carnegie’s book is a great work in this area and is highly recommended. Another tip that he gives is to use people’s names frequently when you are in conversation with them.

    Paul Sloane

  • Jessica says on August 14th, 2008 at 5:43 pm

    I must disagree. Really avoid comments about personal appearance. Telling someone she lost a lot of weight implies you think they looked fat before. WHat you think is a compliment may hit a sensitive nerve in someone. I took medication that darkened my skin. I was unhappy with it and hated to be told I had a great tan.

    Similarly, avoid asking people what they do. To someone newly laid off or who is out of work because of a health issue, this is very painful. Also, many Europeans regard the question as rude: you are perceived to be sizing someone up for money and status. Instead ask what their interests are. This is open-ended enough not to be embarrassing but still allows them to talk about themselves.
    Aside from that quibble, this was a great article.

    If you want to do the controversial issue idea, you can always ask “How would you respond to people who say…? This way, you haven’t directly challenged someone but you have introduced another element into the conversation.

  • Bill Wallace says on August 14th, 2008 at 11:23 pm

    I once saw a quote that went like this:

    “if you talk to someone about yourself, you’re a bore.”

    “if you talk to someone about someone else, you’re a gossip.”

    “if you talk to someone about them, you’re a brilliant conversationalist!”

    simple but effective! :)

  • James Bond - 007 says on August 19th, 2008 at 8:38 am

    I’d have to agree that these are good ways to become a conversationalist, but when you’re talking to someone – using tips from other people… are you really being yourself?

    Personally I hate talking to other people because they usually have nothing in common with myself, or are uninteresting, so I bore and stop paying attention.

  • James says on August 19th, 2008 at 4:44 pm

    Sure, being a good conversationalist has a certain list of benefits for business, success, popularity, blah.

    But let’s not lose sight of the thing itself. A great conversation is a meeting of minds, and can be a joy unto itself. I’d rather talk to somebody who is generally interesting/interested than somebody who wants to impress me, improve their standing on the social register, or any other number of ulterior motives.

    I’ve met my share of “how to win friends” types and all but the best of them are transparent, scripted and uninteresting. Let’s just talk for god’s sake, two humans on planet earth connecting in some meaningful way. It doesn’t happen every time you get into a conversation with somebody new, but it can happen.

    If somebody said to me “You’re looking trim. What are your interests? Now let me list my favourite popular television programs.” I’d do an about-face and head for the wine and cheese table.

    One additional tip: alcohol. Too much of it and you’ll make an ass of yourself, but there’s a reason it is referred to as a social lubricant. If you’re shy a drink or two can help. If you’re hosting a party make sure there’s plenty on hand. At its best, the sauce brings people’s guards down.

  • Josh Hunt says on June 5th, 2009 at 2:17 am

    And don’t forget the writer’s friends: who, what, where, when, why.

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