⌄ Scroll down to continue ⌄

There is Only One Boss. The Customer.

⌄ Scroll down to continue ⌄
There is Only One Boss. The Customer.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. – Sam Walton 

Early yesterday morning, I used the time I had waiting for an inter-island flight to purge old documents from the hard drive of my laptop. I came across a lesson plan I had done with my retail team a few years back on customer service, detailing what we noticed to be the six basic needs of guests visiting our stores. I found the lesson plan was definitely worth keeping, a terrific review on service basics. It was also a reality check, that when it comes to customer service we tend to make things much more difficult than they have to be. Bells and whistles lose their sheen when the basics aren’t covered well first.

This list may read pretty basic to you too. However can you imagine how thrilled we’d all be if this was the customer service we always received?

The Six Basic Needs of Customers

More by this author

Brian Lee

Ex-chief of product management at Lifehack

how to make a resume
How To Make A Resume that Would Impress Every Recruiter
left right brain
An Underdeveloped Right Brain Is the Greatest Barrier to Creativity
I hate my job
What to Do When You Hate Your Job (for Both Who Choose to Stay or Quit)
How to Not Be Bored (According to Science)
How to Not Be Bored (According to Science)
Why Staycation Is the New Vacation for Every Travel Lover
Why Staycation Is the New Vacation for Every Travel Lover

Trending in Work

1 10 Employee Engagement Ideas For 2023 2 How to Start Your Own Business This Year (Step-by-Step Guide) 3 22 Best Business Podcasts For Entrepreneurs in 2023 4 20 Inspiring Vision Statement Examples (2023 Updated) 5 101 Incredible Insights On Life And Work

Read Next

Advertising
Advertising

Explore the Full Life Framework

Advertising
Advertising