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There is Only One Boss. The Customer.

There is Only One Boss. The Customer.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. – Sam Walton 

Early yesterday morning, I used the time I had waiting for an inter-island flight to purge old documents from the hard drive of my laptop. I came across a lesson plan I had done with my retail team a few years back on customer service, detailing what we noticed to be the six basic needs of guests visiting our stores. I found the lesson plan was definitely worth keeping, a terrific review on service basics. It was also a reality check, that when it comes to customer service we tend to make things much more difficult than they have to be. Bells and whistles lose their sheen when the basics aren’t covered well first.

This list may read pretty basic to you too. However can you imagine how thrilled we’d all be if this was the customer service we always received?

The Six Basic Needs of Customers

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Brian Lee

Chief of Product Management at Lifehack

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Published on June 24, 2020

The Lifehack Show: Hard Work and Going the Extra Mile with T.W. Lewis

The Lifehack Show: Hard Work and Going the Extra Mile with T.W. Lewis

In this episode, we talk with T.W. Lewis, about the effects of hard work on self-esteem, confidence and getting ahead.

Lewis is an enormously successful real estate entrepreneur, and shares his thoughts on the importance of finding and defining your talents, and taking it even further and adding the needed component of hard work. In this interview he shares his keys of success, which he outlines in his new book Solid Ground. 

Listen to the episode here:

 

Featured photo credit: Marten Bjork via unsplash.com

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