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My Employer, My New World Teacher

My Employer, My New World Teacher
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Last week Thursday, I challenged you to consider how you can best take advantage of our “New World” of learning opportunities. The possibilities waiting for you are extraordinary.

I asked you to reflect back on when you feel you have learned best, so you can rally together those lessons-learned about when you have been a great student. Think of that self-knowledge as a collection of the great learning behaviors you can turn into great habits; you do them without thinking about them anymore. Arming yourself with those great habits, you can continue to set a stage for your sequential and consequential learning. You can accomplish amazing things.

Now this week, I’d like you to imagine you are in a “New World” workplace, one which is managed with the aloha of a great manager. There, you would find a boss whose intention is to be your learning coach and mentor. How would you recognize that person? In both managing and mentoring you, they [he/she] will create an environment for learning while building a powerful partnership with you in eight different ways.

1. Desire to Learn
Learning will come up as a question the very first time you are interviewed. You’d be asked something like, “What was the last thing you learned about? Why was it important to you? What has your new knowledge done for you? How did you use it? Will you use it again? What do you want to learn about next? Why?”

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How would you answer those questions? Learning to love learning is a must in today’s New World, where personal learning spills into professional results by creating more intellectual capital, and New World bosses “get it.”

2. Intention to Question
The next set of questions they have for you will be something like these: “What have you learned about US so far? Why do you want to be here? What would you still like to know about us? What do you need to know, so that you can begin to make an impact here, helping us to continually improve and grow along with you?”

They want to know how inquisitive you are, and what you’re curious about, and yes, they want to know what you intend to deliver in earning your keep. They want to know how good you are at being the one to ask the questions, both because you have a need to know, and because you aren’t afraid to plainly state what you still must learn if the company is to evolve with you.

Are you comfortable asking those kinds of questions? Are you willing to admit what you don’t know? Are you willing to grow the company along with you?

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3. Talents and non-Talents
Let’s say you get the job. Your new boss will make it their priority to find out what you feel your strengths are, and they will set out to establish a baseline of where you’re starting from with them. Next, they will help you set some personal goals which systematically help you take your strengths from good to great. Third, they will watch how you work. They want to see how you naturally align your values with your habits, and how you instinctively make your weaknesses irrelevant. If you need help with those challenges, they will coach you, and offer you some alternatives.

Do you already know those things about yourself, and how your talents and non-talents affect your learning capacity? How do you learn more about the person you are, and the person you are meant to be?

4. Access to Knowledge
Next, your boss will seek to establish a fairly regular pattern of communication with you, understanding that your access to the knowledge they can provide you with is critically important to your success. They will assure you know about all the channels of information available to you. You will quickly get accustomed to being asked, “What else do you need to know? What’s next? When will you need it? Where have you started to look?” and you will start to develop a habit of always having those answers, those requests, ready for them.

Right now, with the work you are currently doing, and the mission you are currently steeped in delivering, what would your request for New World Knowledge be?

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5. What it Takes to Inspire
When it comes to skills, you will find that your new boss considers your task-related and industry-related skills the easy part, the givens, and the first 3-6 months kind of things. Skills training is certainly important, but it has become grade-school stuff. Beyond that time, skills training is something they will expect you to easily research and set your own next goals and new learning habits for. They themselves will seek to inspire you. They won’t ask you to deliver your best work, they’ll expect it. What they’ll ask you to deliver is inspired work.

So, when are you now inspired? What does it take to have you leaping out of bed in the morning, excited about the day ahead, and hoping that day will never end? Once you have learned a new skill, one that enhances one of your talents, what next action with it lights that fire in your spirit?

6. Relationships, Peers, and Community
Your boss will often talk to you about your professional relationships within the workplace and within your chosen industry, in regard to how you can learn from them, and learn to improve them. Their own relationship with you will be a model you can replicate with others. They understand that in our New World you will love learning collaboratively, and learn what’s most important for your own well-being within your associations with other people. They will take it for granted that what is personal for you is professional, and what is professional for you is personal, understanding the synergy and harmony between the two is a very good thing for you and for everyone concerned.

Whether you are a visual, auditory, or kinesthetic learner, how do other people factor into your learning habits? How do you learn in the company of others as opposed to when you learn alone, left to your own devices?

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7. Take-Aways and Lessons-Learned
The boss who is today’s best learning coach is never satisfied with purely academic learning, and they don’t want their students to be either. While they’ll acknowledge that any kind of learning will be somehow useful, they mentor their students to make all learning count for something, to have it be adapted in some practical, tangible, and meaningful way. They always have an answer ready for the person who asks, “Why do I have to learn this stuff?” From the litigation-prevention classes HR does, to entertaining clients , business trips and travel to conferences, your boss will ask, “What did you get out of it? What can we use? What was your take-away, and what will be your next action now?” Learning is consequential.

Today’s new student needn’t have their boss ask these questions, for they’ve already asked them of themselves. With each new learning, how good are you at the self-discipline of measuring up your results from the effort? Have you learned to value your time for the precious resource it is?

8. New World Awareness
Let’s see. There’s Web 2.0, Globalization 3.0 and Learning 4.0 … This list would not be complete without these undeniable drivers of possibility, creativity and innovation in this, our “new world.” I do believe the boss of today must be virtually savvy, and must consider your access to electronic communication, collaboration and productivity tools as basic as the timeclock and telephone. Geography must be thought of as opportunity and not boundary, community as both virtual and sensory, and nationality as irrelevant. There are countless examples of jobs today which are still not using web-based tools, but they are jobs, and not the evolving roles of Today’s Learner and tomorrow’s leader.

How electronically and virtually savvy are you, and what kind of “new media” will you be learning to use next? Who is in your learning community, and who will be? Is your boss open to reinventing the nature of work as you both know it?

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Are you?


Rosa Say is the author of Managing with Aloha, Bringing Hawaii’s Universal Values to the Art of Business and the Talking Story blog. She is the founder of Say Leadership Coaching, a company dedicated to bringing nobility to the working arts of management and leadership.
Rosa’s most recent learning is with an online collaboration effort called JJLN: the Joyful Jubilant Learning Network. More of her Lifehack.org articles on learning can be found at this index.


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Rosa Say

Rosa is an author and blogger who dedicates to helping people thrive in the work and live with purpose.

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Published on July 27, 2021

15 Smart Video Conferencing Etiquette Tips to Follow

15 Smart Video Conferencing Etiquette Tips to Follow
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During the pandemic, video conferencing replaced in-person meetings and has now become the standard option for business meetings. Over the past 17 months, most workers have gotten past the video conferencing learning curve with Zoom or Microsoft Teams (or their platform of choice).

But just as with in-person meetings, attention can wax and wane. Some say we’re just not used to staring at ourselves so much on the screen. Instead of fixating on that, try employing smart video conferencing etiquette, or you may risk indiscretions that will flag you as a slacker.

Put the Pro in Professional

After more than a year of fine-tuning, here are the new rules of video conferencing etiquette.

1. Mute Your Mobile and Other Devices

The first video conference etiquette you need to know is muting your other devices. Just as in the pre-COVID days, someone’s obnoxious ring tone blaring Taylor Swift’s newest single in the middle of a meeting is also an annoyance if it happens during a Zoom meeting and so is the inevitable fumbling to turn off the sound. Even the apologies to the group get tiresome.

Also, when notifications are activated on the computer that you’re using for the meeting, the incoming message takes over the audio and you’ll miss out on snippets of the conversation. Be sure to eliminate this possible faux pas.

2. Dress the Part

While working from home, you may have fallen into the habit of slipping on your comfiest T-shirt each day. Hey, no judgments! But before you log on to your video conference, try to make an effort with your appearance.

Depending on your company culture and the importance of your meeting, consider dressing the part of the professional whom you wish to project. It will help you feel more self-assured, and others will likely take you more seriously.

For women, wear light make-up, put on earrings, and make sure your blouse is crisply pressed. For men, show up freshly shaved. Wearing a crisp collared shirt in a solid color will usually suffice.

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Pro Tip: Stay away from wearing white or black, unless those colors look great on you. Consider wearing light blue or brown instead.

3. Stage Your Workspace

Have you noticed the backdrops of experts interviewed on news shows? Bookshelves and photographs are carefully curated, and no busy-patterned furniture or artwork is in sight.

Take note of what appears behind you when you choose the location of your video conferences. Piles of junk mail on the table or stacks of folded laundry on the couch will convey more about your personal life than you care to share. Make sure you remove clutter from the camera’s eye, and present a tidy, orderly workspace to your colleagues, coworkers, and bosses.

4. Put Some Thought Into Lighting and Perspective

Be aware that in a video conference, your computer camera can actually make you look up to ten pounds heavier depending on where you sit. But you can easily drop those added pounds by moving back from the screen to diminish the wide-angle distortion.

Frame your head on the screen by tilting the screen up or down. Also, it’s best to not place yourself in front of a window or bright light, which makes you appear in shadow. Instead, face the light source, moving it (or yourself) until you have a flattering amount of illumination. You can also purchase some small spotlights that allow you to add light as needed.

Pro Tip: If your lights add too much redness to your skin, consider counter-balancing with a green filter.

Remember That Half of Life Is Showing Up

5. Arrive on Time

In the old days of in-person meetings, it was nearly impossible to slip in late into a meeting unnoticed. In today’s video conferences, logging in late still shows poor form. Instead, strive to arrive five minutes early and get yourself settled.

Once the meeting is underway, the host may be less attentive about late arrivals waiting to be let in. Diverting the host’s attention away from the meeting with a tardy entry request is the ultimate giveaway that you didn’t honor the schedule. If you don’t want a black mark against you, log in on time.

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6. Turn on Your Video

Few people like to see their face on the screen, but buck up and turn on your camera in video conferences. In most cases, it’s better to be a face on a screen than a name in a blank square. Your statements will be more memorable when other meeting attendees can see you.

If you need to turn off the video, either because of a poor connection, some commotion in the room, or a need for a quick break, give a short explanation via the chat feature. Then, go back on video as soon as you’re able.

Pro Tip: Keep your explanation for your departure pithy. “Sorry! Doorbell rang. Back in five” says it all. Be sure to honor what you say in chat and really do return in five minutes.

7. Plan Ahead Before Sharing Your Screen

Don’t be one of those people who makes everyone else wait as you click through folders in search of a document. That’s just poor video conferencing etiquette. If you know you’ll need to share a document or video on your screen, prepare by pulling it out of its folder and onto your desktop. Also, clean up the files and folders on your desktop to reduce clutter and facilitate easy access. Close other programs like chat, calendar notifications, and email. Disable pop-up notifications to ensure there’ll be no unforeseen distractions.

Be sure to remind the host before the meeting that you’ll need them to activate the screen-sharing function. Show courtesy once you’re finished by hitting “stop share” to return to the screen with participants.

Attend to the Pesky Details

8. Make Sure That Meetings Remain Right-Sized

With the easy accessibility of video conferencing, it can be tempting to extend the meeting invitation beyond the core group and include everyone peripherally involved in a project. But just as with in-person meetings, the more people involved, the more unwieldy the meeting becomes.

Use good judgment when asking others to sit through a video conference so that you don’t needlessly take up others’ time and so that participants can be fully engaged.

9. Remember to “Unmute” Before You Speak

Most of us are likely able to count on one hand the number of video conferences when someone didn’t have to be reminded, “You’re on mute!” Forgetting to unmute before speaking has become one of the most common missteps in video conferencing.[1]

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Show everyone your impeccable video-conferencing poise by managing your mute feature with flawless control.

10. Stay on Point to Keep the Meeting Length in Check

As with in-person meetings, an agenda with assigned time limits for discussions remains necessary to keep a meeting focused. Data shows, however, that video conferencing can actually reduce meeting time.[2] Reasons include the elimination of commuting time and the ability to screen share and annotate to keep everyone on task.

Additionally, side conversations are virtually impossible with video conferencing now that you can no longer have back-and-forth exchanges with the person beside you.

Pro Tip: If you’re running the meeting, let attendees know in advance the protocol for the chat feature. Is it okay for them to “chat among themselves” or not? (See point 11, as well.)

Talking Has a Time and a Place

11. Chat Appropriately

Just like side conversations or texting in an in-person meeting, the use of the chat feature during a video conference can be disrespectful unless it’s directed to all participants. Hence, it’s good video conferencing etiquette to mind your use of the chat.

At the start of the meeting, you may want to ask the host if it’s alright for participants to use the chat feature. This allows them to disable it if they choose. Used appropriately, it can be a helpful tool to clarify or amplify an earlier point once the conversation has moved on or to let the group know that you need to sign off early (and why).

12. Use the “Raise Hand” Feature to Avoid Interruptions

The slight lag in many video conferences can result in speaking over another person if you attempt to jump into a conversation. To avoid this awkward interruption, indicate when you have something to add to the discussion with the raise-your-hand feature that signals the host you would like to speak. This effective meeting management device makes video conferencing run more smoothly, especially with a large group, but it must be activated and monitored by the host.

Pro Tip: For meetings of six to ten people, sometimes the old-fashioned raising of your physical hand may be the best option. But it’s up to the meeting host. Ask them what they would prefer, and follow that.

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13. Don’t Record the Session or Take Photos Without Prior Permission

In this case, not sharing is caring. The “sharing culture” made popular through social media has little place in video conferencing. Before recording a meeting or capturing a screenshot of the participants, always ask for consent in advance from the full roster of attendees. Knowing that a video conference will be photographed or recorded could have a bearing on what others are willing to discuss.

Manage Yourself

14. Minimize Distractions

While de-activating audio and video features can keep distractions from affecting the other participants, you will need to manage noise and disruptions on your end to give your full attention to the meeting.

Move out of high-traffic zones in your home, keep your door closed, and ask family members to be considerate.

15. Save Snacking for Later

Save snacking for later—or earlier. Eating while on video conference is a no-no. Munching in front of the group while close to the camera—as you are when video conferencing—subjects the participants to an up-close and (too) personal view of your food consumption process.

However, it’s perfectly fine to sip quietly from a glass of water or cup of coffee or tea. If the meeting threatens to last for more than two hours, you may want to ask the host in advance to schedule a five-minute break at the halfway point.

Final Thoughts

Even though bosses are now beginning to ask workers to spend some of their workdays on-site, up to 80 percent will permit employees to work remotely at least part of the time, which means more video conferencing in your future.[3] Mastering these video conferencing etiquette tips will help you dial in—as well as dial back—your participation and demonstrate your unwavering level of engagement to the team.

Featured photo credit: Chris Montgomery via unsplash.com

Reference

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