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How a Leader’s Behavior Affects Team Members

How a Leader’s Behavior Affects Team Members

When I worked at Countrywide/Bank of America, I worked under one of the harshest middle-managers in the company. My boss Rhonda was known throughout the company as a stickler to the rules who chose manuals and numbers over people. I spent a lot of time with her behind closed doors, working on priority projects that remained hidden from the average worker—I sat behind the curtains of Oz, helping to operate the gears and pulleys of one of the largest fraudulent machines in human history. How Rhonda convinced an honest and hardworking man to lend a hand in perpetrating widespread financial crimes for the largest bank in the United States illustrated to me how a leader’s behavior affects team members.

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    Trickle Down Effect

    When left to my own devices, I’m a good-natured, mild-mannered person; I never wish anyone any intentional harm. I was really a really good student in school, but I never really had much passion for anything in life. I loved music, but I was turned off to the industry. I ended up working in the mortgage industry for a subsidiary of Countrywide Home Loans. Having only rented up until that point, I didn’t know much about the company I started my career with.

    The atmosphere at Countrywide leading up to their bankruptcy and the subsequent financial crisis was interesting—everyone threw money around like it was water. There were expensive dinners, bonuses, and perks given to everyone. We were a well-oiled machine, and everyone was all smiles. This is because executives were making a killing at the expense of the American public. This led to bonuses and corporate spending accounts being handed out to middle-management, keeping them happy with what they do. On the bottom of the corporate ladder, temps and entry-level schmucks were forced to carry out the marching orders, oblivious that behind the shiny surface lay a mountain of deceit.

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    Whistle While You Work

    After discovering the systematic fraud inherent in both Countrywide and Bank of America’s business dealings, I decided to blow the whistle internally. This led to me losing my management position: I was no longer acting like the leader I was groomed to be by my leader. When I was strict and followed my barking orders from upper-management, I was seen as a golden child; a role model for other employees to emulate. I had been promoted from entry-level to management by drinking the company Kool-Aid, and by blowing the whistle, I was no longer wanted in that position.

    Soon afterward, I found myself moved to another side of the building, being handed impossible assignments with overdue deadlines. I made the decision then and there that I couldn’t handle throwing my life away at the expense of a frivolous attempt at exposing financial fraud; I wanted to take down the entire corrupt bank. I quit my job and started my journey as a solo whistleblowerthe type you see on the news. I was no longer in an official position of power, yet I displayed leadership skills, however unintentionally, and the effects were noticeable.

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    The Leader and The First Follower

    While being a leader is important, Derek Sivers explains in this TED talk that it’s actually the first follower who’s important. When I left the bank and became an official whistleblower, I was nothing more than a lone nut; nobody was following me. I had a Jerry Maguire moment where nobody was coming with me, and I knew better than to ask. I was temporarily stripped of all followers, and my leadership prowess was removed… or so the banks thought.

    After leaving the bank and facing their retaliation protocols (including facing the police on numerous occasions to prove my innocence from false charges filed by the bank), my tech background compelled me to seek out the hacktivist group Anonymous. At the time, I didn’t fully understand the power of Anon, but they believed in me and became my first follower. Because of their support, I was able to leak important documents and help start the Occupy movement.

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    Takeaways

    The moral of the story is that followers will emulate their leaderor more precisely, they’ll emulate the first follower, who follows the leader. Your attitude as a leader will trickle down to your followers, and the way you treat your subordinates is the way they’ll treat those who work below them. The number of possible layers of that depends on how nice you are. Eventually it reaches a point where people won’t tolerate abuse, and you better hope you’re well-defended by then.

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    Last Updated on January 21, 2020

    How to Increase Work Productivity: 9 Ground Rules

    How to Increase Work Productivity: 9 Ground Rules

    We all have those days when completing our assigned tasks seems beyond reach. With the temptation of social media, mobile games, and the internet in general—not to mention the constant bustle of people in the office—it’s easy to fall prey to disruptions and distractions at work.

    So, what can we do about it? How to be productive at work?

    While we don’t have a foolproof system that can completely eliminate disturbances and diversions, we do have 9 ground rules that can be applied to help give your productivity levels a boost.

    Keep reading to find out our tips on work productivity.

    What Does It Mean to Be Productive?

    How to be productive at work?” is the age-old question plaguing employees and employers alike around the world. Regardless of where you work and what you do, everyone is always looking for new ways to be more efficient and effective.

    But what does being productive actually entail?

    Completing more tasks on your list or working longer hours doesn’t necessarily mean you’re being more productive. It just means you’re more busy, and productivity shouldn’t be confused with busyness.

    Productivity means achieving effective results in as short amount of time as possible, leaving you with more time to enjoy freely.

    It involves working smarter, not harder. It means refining processes, speeding up workflows, and reducing the chances of interruptions.

    Productivity is best achieved when looking at your current way of working, identifying the bottlenecks, flaws, and hindrances, and then finding ways to improve.

    9 Ground Rules on How to Be Productive at Work

    1. Avoid Multitasking

    Multitasking can give the impression that more tasks can be accomplished as you’re doing multiple things at once. However, the opposite is true.

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    Research has shown that attempting to do several things at the same time takes a toll on productivity and that shifting between tasks can cost up to 40 percent of someone’s time.[1] That’s because your focus and concentration is constantly hindered due to having to switch between tasks.

    If you have a lot of tasks on your plate, determine your priorities and allocate enough time for each task. That way you can work on what’s urgent first and have enough time to complete the rest of your tasks.

    2. Turn off Notifications

    According to a Gallup poll, more than 50 percent of US smartphone owners admit to checking their phones a few times an hour.[2]

    Switching off your phone—or at least your notifications—during work hours is a good way to prevent you from checking your phone all the time.

    The same applies to your computer. If you have the privilege of accessing social media on your work desktop, switch off the notifications on there.

    Another good tip is to logout from your social media accounts. Therefore when you feel the urge to check it, you might be swayed because your page isn’t so easily accessible.

    3. Manage Interruptions

    There are certain disruptions in the office that are unavoidable such as your manager requesting a quick meeting or your colleague asking for assistance. In order to deal with this, your best approach is to know how to handle interruptions like a pro.

    Be proactive and inform the people around you of your need to focus. Turn your status on as “busy/unavailable” on your work chat app.

    If you’re on a deadline, let your colleagues know that you need to concentrate and would really appreciate not being interrupted for the moment, or even work from home if that’s a feasible option for you.

    By anticipating and having a plan in place to manage them, this will minimize your chances of being affected by interruptions.

    4. Eat the Frog

    Mark Twain once famously said that:

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    “if it’s your job to eat a frog, it’s best to do it first thing in the morning. And if it’s your job to eat two frogs, it’s best to eat the biggest one first.”

    What this basically means is that you should get your biggest, most urgent task out of the way first.

    We all have that big, important task that we don’t want to do but know we have to do because it holds the biggest consequence if we don’t complete it.

    Eat the frog is a productivity technique that encourages you to do your most important, most undesirable task first. Completing this particular task before anything else will give you a huge sense of accomplishment. It will set the ball rolling for the rest of the day and motivate you to eagerly complete your other tasks.

    5. Cut Down on Meetings

    Meetings can use up a lot of time, which is time that can be used to do something useful.

    You have to wait for everyone to arrive, then after the pleasantries are out of the way, you can finally get stuck into it. And sometimes, it may take a whole hour to iron out one single issue.

    The alternative? Don’t arrange a meeting at all. You’ll be surprised at how many things can be resolved through an email or a quick phone call.

    But that doesn’t mean you should eliminate meetings altogether. There are certain circumstances where face-to-face discussions and negotiations are still necessary. Just make sure you weigh up the options prior.

    If it’s just information sharing, you’re probably better off sending an email; but if brainstorming or in-depth discussion is required, then an in-person meeting would be best.

    6. Utilize Tools

    Having the right tools to work with is crucial as you’re only really as good as the resources you have at your disposal. Not only will you be able to complete tasks as efficiently as possible, but they can streamline processes. Said processes are essential to a business as they manage tasks, keep employees connected, and hold important data.

    If you’re the manager or business owner, ensure your team has the right tools in place.

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    And if you’re an employee and think the tools you currently have to work with aren’t quite up to par, let your manager know. A good team leader understands the significance of having the right tools and how it can impact employee productivity.

    Some examples of tools that could be used:

    Communication
    • Slack for team chat and collaboration.
    • Samepage for video conference software.
    • Zendesk for customer service engagement.
    Task Management
    • Zenkit for task and project collaboration.
    • Wunderlist for listing your to-do’s.
    • Wekan for an open source option.
    Database Management
    Time Tracking
    • Clockify for a free tracker.
    • TMetric for workspace integrations.
    • TimeCamp for attendance and productivity monitoring.

    You can also take a look at these Top 10 Productivity Tools to Help You Achieve 10x More in Less Time.

    7. Declutter and Organize

    Having a disorganized and cluttered workspace can limit your ability to focus. According to researchers, physical clutter can negatively impact your ability to concentrate and take in information.[3] Which is why keeping your work environment well ordered and clutter-free is important.

    Ensure you have your own system of organization so you know what to do when the paperwork starts to pile up.

    Being organized will also ensure that you know where to find the appropriate stationery, tools, or documents when you need it. A US study reveals that the average worker can waste up to one week a year looking for misplaced items.[4]

    Here’s a useful guide to help you declutter and organize: How to Declutter Your Life and Reduce Stress (The Ultimate Guide)

    8. Take Breaks

    Taking regular breaks is essential for maintaining productivity at work. Working in front of a computer can lead to a sedentary lifestyle which can place you at a higher risk of heart disease, diabetes, and obesity. Even a 30 second microbreak can increase your productivity levels up to 30 percent.

    As well as your physical health, breaks are also crucial for your mental and emotional wellbeing. That’s because your brain is like a muscle, the more it works without a break, the easier it is for it to get worn out.

    Ensuring you actually take your breaks can prevent you from suffering from decision fatigue. It can also help boost creativity.

    Take a look at this article and learn why you should start scheduling time for breaks: The Importance of Scheduling Downtime

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    9. Drink Water

    Although we know we should, it’s easy to forget to drink enough water during the working day.

    Many of us turn to tea or coffee for the caffeine hit to keep us going. However, like taking breaks, drinking water is essential for maintaining productivity levels at work. It’s simple and effective.

    Not drinking enough water can lead to dehydration and also headaches, tiredness, and weight gain.

    A good tip to avoid dehydration is to keep a water bottle at your desk as it can serve as a reminder to constantly drink water.

    If you find the taste of water a little bland, add some fruit such as cucumber or lemon to give it a better taste.

    You can also get more ideas on how to drink more water here: How to Drink More Water (and Why You Should)

    The Bottom Line

    The preceding 9 ground rules on work productivity aren’t the be-all, end-all. You and the company you work for may have other tips on how productivity is best increased and maintained.

    After all, it’s something that can be perceived differently depending on the exact job and work environment.

    In saying that, however, the 9 ground rules serve as a good foundation for anyone finding themselves succumbing to disruption and distraction, and are looking for ways to overcome them.

    A good tip to keep in mind is that change doesn’t happen overnight. Start small and be consistent. If you slip up, just dust yourself off and try again.

    Developing habits happens gradually, so as long as you keep up with it, you’ll soon start to notice the changes you’ve been making and eventually enjoy the fruits of your labor.

    More About Boosting Productivity

    Featured photo credit: Cathryn Lavery via unsplash.com

    Reference

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