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Do You Set Expectations for Your Organization? Here’s Why They’re Not Working

Do You Set Expectations for Your Organization? Here’s Why They’re Not Working


    (Editor’s Note: The following is a guest post from Garret Kramer, author of Stillpower: Excellence with Ease in Sports and Life. Garret is the founder and managing partner of Inner Sports, LLC. His revolutionary approach to performance has transformed the careers of professionals athletes and coaches, Olympians, and collegiate players across a multitude of sports. Kramer’s work has been featured on WFAN, ESPN, Fox, and CTV, as well as in Sports Illustrated, The New York Times, The Wall Street Journal, and other national publications. For more information on the author visit http://www.garretkramer.com, and you can follow the author on Facebook and Twitter.)

    At my daughter’s summer camp, counselors have made a concerted effort over the past several years to eliminate bullying, wayward behavior, and mischief. In fact, the camp owner and management team recently decided to advertise their camp as an environment where meanness has no place. And, as such, this camp season they required all campers and parents to sign a code-of-conduct agreement where twenty-two camper expectations were listed in detail. Sounds reasonable and responsible, yes?

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    Well, regrettably, in spite of their sound intentions, behavior at this camp has not improved — it’s gotten worse. And this summer, several campers were repeatedly disciplined and threatened with expulsion for their unruly actions.

    Indeed, this situation is comparable to what is happening on college campuses across the U.S. Are you aware that underage students are abusing alcohol at alarming rates? It’s true, and the standard university response is to set more stringent expectations and throw more rules at the student population, even though (as guidelines grow) behavior continues to spiral downhill. We see a similar situation in pro sports. Even with increasingly intense player-development strategies, the amount of dysfunctional actions are escalating by the day, both on and off the playing field.

    How much more proof do we need that setting expectations does not inhibit errant behavior?

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    But why is this alarming trend occurring? And if setting stricter standards doesn’t work, what can be done to eliminate hurtful and disruptive conduct?

    The answer, believe it or not, has to do with a person’s free will and inherent functioning — and what happens when these innate attributes are compromised. In setting expectations, leaders are actually pointing people in the direction of (and thus energizing) what they are trying to avoid in the first place. To illustrate, if I tell my son how to behave as he embarks upon his college journey this week, my expectations are likely to clash with his own intuition, resulting in bound-up thinking (the opposite of a clear head) when he finds himself in a sticky situation — his first fraternity party, for example.

    Instead, what camps, schools, teams, leagues, families, and organizations must do is point their charges inward. Teach them that their mind-sets are naturally in flux — from a high feeling state (mood), their choices are automatically fruitful and empowering, but from a low feeling state, if they act, their choices will be desperate and destructive. We must promote and inspire free will by not telling others what is right or wrong, but by encouraging others to act when their state of mind is elevated and, thus, they are viewing life with compassion, love, resilience, and strength. From this perspective, a person’s behavior is always productive, for themselves and those around them.

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    The only way to encourage productive behavior is to point people inward. Expectations point people outward, toward somebody else’s definition of right and wrong.

    The bottom line is that telling others what to do, what to look out for, or what behavior is and is not expected — points them away from their own freedom and instincts. Plus, rather than punishing or disciplining when they don’t fit an organization’s definition of “appropriate” (which only escalates the tension and bewilderment), leaders should be teaching others about what their feelings are trying to tell them. The “off” feeling in their stomachs before the 15-year-old boy campers raided a girls bunk, for instance, was telling them that their thinking was momentarily off course, and they were about to make a big mistake if they proceeded.

    It’s time that we look away from behavior and toward the state of mind that creates the behavior. We’ve put the cart before the horse, and, sadly, our young people are paying an extremely steep price for it. After all, isn’t summer camp supposed to be a place where kids grow, discover, make mistakes, and prosper? Isn’t it a place where free will is supposed to bloom?

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    Author’s note: I am well aware that the preceding point of view is outside the norm. All I ask is that you consider it with an open mind. Our insecurities often tell us that we must set expectations and rules, and discipline accordingly—we should never listen to our insecure thoughts.

    (Photo credit: Overall Performance via Shutterstock)

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    Last Updated on November 19, 2019

    Work Smarter, Not Harder: 12 Ways to Work Smart

    Work Smarter, Not Harder: 12 Ways to Work Smart

    I imagine that like me, you say that you never have enough time and that you just cannot cope with 60 dozen things all at once.

    How on earth do you get out of that spiral?

    Many people never sit down and look at how to work smarter, rather than harder and even longer hours. But not you, you’re smart enough to try to learn effective ways to work.

    So how to work smarter not harder? Here are 12 smart ways you should be following:

    1. Improve Your Time Management Skills

    Easier said than done? Well, no actually, because there are a few simple rules that can really help you to manage time better.

    For example, when setting up a top priority task, you need to switch off the phone and ignore your email first. Then you need to abandon any ideas of multitasking as that will slow you down and ruin your focus.

    Finally, set a reasonable deadline and do everything in your power to meet it.

    “When you’re born, you’re born with 30,000 days. That’s it. The best strategic planning I can give to you is to think about that.” — Sir Ray Avery

    2. Speed up Your Typing and Use Shortcuts

    These days we’re all keyboard slaves. So why not speed up your typing and try to get rid of the two finger syndrome. In fact, when you save 21 days per year just by typing fast!

    This is exactly what I am doing now, so I cannot honestly say I am practicing what I preach!

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    But help is at hand. Try some of these apps and games to help you type fast: 8 Most Effective Games and Apps to Learn to Type Fast

    Using shortcuts on the keyboard is another time saver and can speed up your work.

    For example, press F2 to rename a selected file, while CTRL + I will put selected text in italics.

    There are so many of these. If you make the effort to learn them, they really can be helpful.

    3. Learn How to Use Productivity Tools

    It is well worth downloading all the useful tools and apps that can highly boost your productivity. Take a look at these 18 Best Time Management Apps and Tools and install whatever fits your needs.

    Now that is really a great way of working smarter, not harder.

    4. Use Your Phone Wisely

    Instead of writing emails, sometimes it’s better to pick up the phone and talk to the person responsible. It saves time, especially for important or urgent discussions.

    If that colleague works in the same office, it is even better to go and talk to him or her. It gives you a break, you get some exercise and you actually make human contact which is becoming quite rare in this electronic world.

    5. Keep a Tab on Your Tabs

    If you are like me, you might well find that you have a ton of tabs open at the top of your browser.

    In order to find the one you want, you have to search for them as they are off screen. Having all these tabs open slows down your browser too.

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    One solution is to use OneTab which can keep a neat list on the screen of all these tabs when you want to quickly get to one of them or you want to remind yourself which ones you have open.

    6. Use a “To Don’t” List

    We all know about to do lists and I find that they are generally great. They give me a great sense of achievement as I cross off the tasks done.

    But often, I find that we are doing non-essential tasks or ones that can easily be postponed. That is why many people recommend the to don’t list.[1]

    Some people prefer to savagely prune the to do list while others prefer to have two separate lists, to do and to don’t. You just have to work out what works best for you when you are trying to save precious time to become more productive.

    7. Expect Failure and Fight Paranoia

    When failure rears its ugly head, some people get a bit paranoid and fear that this may become a trend.

    Projects will go wrong and failure should be expected rather than feared. Learning lessons from failure and analyzing what went wrong is the best way forward.

    “Do not be embarrassed by your failures, learn from them and start again.” — Richard Branson

    And here you can find 10 Great Lessons Highly Successful People Have Learned From Failure.

    8. Be Concise

    Rambling on at meetings, in emails and even when introducing yourself to new clients can waste a lot of people’s time.

    One way is to practice and sharpen your “elevator speech,”[2] which tells people in 30 seconds or less why they need your skills and how they can benefit from doing business with you.

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    Just think of the many situations where this could be useful:

    • Making new contacts
    • Talking about yourself at a job interview
    • Meeting people at conferences or parties
    • Phone calls to new clients

    9. Ask the Right Questions

    “You can tell whether a man is clever by his answers. You can tell whether a man is wise by his questions.” — Naguib Mahfouz

    How do you get feedback? The secret is to ask the right questions at the right time.

    When you do this, you are gathering the information you need to help in decision making. This will save you time and you will be able to cut meetings to a minimum.

    Forbes magazine reports on research that they carried out on asking the right questions.[3] When that happens, the positive effects are increased by 400%. There are also other benefits in staff motivation and a positive impact on the company’s bottom line.

    Lifehack’s CEO Leon has shared about how to ask for feedback to learn faster: How to Learn Quickly And Master Any Skill You Want

    10. Learn as Much as You Can

    You should always be on a steep learning curve. Look at your skills profile and determine where you need to fill a gap. Talk to important connections and network in your niche.

    Keep up to date on trends and developments. It is a fact-changing world. When an opportunity arises, you will be the best equipped to seize it because you have never stopped learning. Just another way of working smarter.

    “Live as if you were to die tomorrow. Learn as if you were to live forever.” — Mahatma Gandhi

    11. Look After Your Greatest Resource

    No, your greatest resource is not time. It is YOU.

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    If you do not get enough sleep, exercise and relaxation, you find that you become less and less productive. You begin to work longer and longer hours, which is the exact opposite of what you want.

    What you should be doing is making sure you are in the best shape. It is useful to remember that you need a break of 15 minutes after every one and a half hours of work.[4]

    Taking breaks and getting fresh air and exercise is one of the best ways of working smarter, not harder.

    12. Don’t Fall into the Trap of Working Smarter and Harder

    As a society, we are obsessed with doing everything smarter so we are more efficient and we save time all around.[5]

    But the most important thing to remember is to accept when we are ready to switch off that computer and not fill up the time with even more work!

    The Bottom Line

    The key to greater productivity is to work smarter, not harder. Working smarter saves precious time and energy for the things that really matter — your life goals, your personal growth, your health and your relationships.

    Stop working for more hours and start working smarter!

    More About Working Smart

    Featured photo credit: Unsplash via unsplash.com

    Reference

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