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Do You Set Expectations for Your Organization? Here’s Why They’re Not Working

Do You Set Expectations for Your Organization? Here’s Why They’re Not Working


    (Editor’s Note: The following is a guest post from Garret Kramer, author of Stillpower: Excellence with Ease in Sports and Life. Garret is the founder and managing partner of Inner Sports, LLC. His revolutionary approach to performance has transformed the careers of professionals athletes and coaches, Olympians, and collegiate players across a multitude of sports. Kramer’s work has been featured on WFAN, ESPN, Fox, and CTV, as well as in Sports Illustrated, The New York Times, The Wall Street Journal, and other national publications. For more information on the author visit http://www.garretkramer.com, and you can follow the author on Facebook and Twitter.)

    At my daughter’s summer camp, counselors have made a concerted effort over the past several years to eliminate bullying, wayward behavior, and mischief. In fact, the camp owner and management team recently decided to advertise their camp as an environment where meanness has no place. And, as such, this camp season they required all campers and parents to sign a code-of-conduct agreement where twenty-two camper expectations were listed in detail. Sounds reasonable and responsible, yes?

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    Well, regrettably, in spite of their sound intentions, behavior at this camp has not improved — it’s gotten worse. And this summer, several campers were repeatedly disciplined and threatened with expulsion for their unruly actions.

    Indeed, this situation is comparable to what is happening on college campuses across the U.S. Are you aware that underage students are abusing alcohol at alarming rates? It’s true, and the standard university response is to set more stringent expectations and throw more rules at the student population, even though (as guidelines grow) behavior continues to spiral downhill. We see a similar situation in pro sports. Even with increasingly intense player-development strategies, the amount of dysfunctional actions are escalating by the day, both on and off the playing field.

    How much more proof do we need that setting expectations does not inhibit errant behavior?

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    But why is this alarming trend occurring? And if setting stricter standards doesn’t work, what can be done to eliminate hurtful and disruptive conduct?

    The answer, believe it or not, has to do with a person’s free will and inherent functioning — and what happens when these innate attributes are compromised. In setting expectations, leaders are actually pointing people in the direction of (and thus energizing) what they are trying to avoid in the first place. To illustrate, if I tell my son how to behave as he embarks upon his college journey this week, my expectations are likely to clash with his own intuition, resulting in bound-up thinking (the opposite of a clear head) when he finds himself in a sticky situation — his first fraternity party, for example.

    Instead, what camps, schools, teams, leagues, families, and organizations must do is point their charges inward. Teach them that their mind-sets are naturally in flux — from a high feeling state (mood), their choices are automatically fruitful and empowering, but from a low feeling state, if they act, their choices will be desperate and destructive. We must promote and inspire free will by not telling others what is right or wrong, but by encouraging others to act when their state of mind is elevated and, thus, they are viewing life with compassion, love, resilience, and strength. From this perspective, a person’s behavior is always productive, for themselves and those around them.

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    The only way to encourage productive behavior is to point people inward. Expectations point people outward, toward somebody else’s definition of right and wrong.

    The bottom line is that telling others what to do, what to look out for, or what behavior is and is not expected — points them away from their own freedom and instincts. Plus, rather than punishing or disciplining when they don’t fit an organization’s definition of “appropriate” (which only escalates the tension and bewilderment), leaders should be teaching others about what their feelings are trying to tell them. The “off” feeling in their stomachs before the 15-year-old boy campers raided a girls bunk, for instance, was telling them that their thinking was momentarily off course, and they were about to make a big mistake if they proceeded.

    It’s time that we look away from behavior and toward the state of mind that creates the behavior. We’ve put the cart before the horse, and, sadly, our young people are paying an extremely steep price for it. After all, isn’t summer camp supposed to be a place where kids grow, discover, make mistakes, and prosper? Isn’t it a place where free will is supposed to bloom?

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    Author’s note: I am well aware that the preceding point of view is outside the norm. All I ask is that you consider it with an open mind. Our insecurities often tell us that we must set expectations and rules, and discipline accordingly—we should never listen to our insecure thoughts.

    (Photo credit: Overall Performance via Shutterstock)

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    Last Updated on February 11, 2021

    10 Secrets of Making Every Presentation Fun, Engaging, and Enjoyable

    10 Secrets of Making Every Presentation Fun, Engaging, and Enjoyable

    Not a lot of people are good at public speaking. You could even say that virtually everyone needs to get some practice, and preferably good guidance, before they can learn to stay calm when facing a room full of people. Having all eyes on you is an uncomfortable experience and it takes time to get used to. However, even if you can manage to control your stage fright and stay focused, it doesn’t necessarily mean that your presentation won’t put people to sleep. This is usually the case with long presentations on a very dull subject, with the presenter speaking in a monotone voice and dimming the lights to play a PowerPoint presentation.

    You have to work hard to develop the right skills

    If you want to be remembered and actually get people engaged, you need to make your presentation fun and enjoyable, without coming off as corny or desperate to please. I know, it doesn’t sound that easy at all! A good presentation during a promotional event or given to an important client can be a game changer for your business, so it is easy to get stressed out and fail to perform all that well. Luckily, giving an interesting lecture is something that can be practiced and perfected. There is plenty of advice out there on the topic, but let’s look at the most important aspects of giving a memorable and fun presentation.

    1. Make your presentation short and sweet

    With very long, meandering speeches you tend to lose the audience pretty early on, and from then on out it’s just a test of endurance for the few bravest listeners. Not only will people’s attention start to drop rapidly after sitting and listening to you talk for 30 minutes, but you also risk watering down your core ideas and leaving your audience with little in the way of key phrases and important bits of information to take away from the whole ordeal. Famous speakers throughout history have known the importance of condensing the information by using well thought out sentences and short phrases loaded with meaning.

    JFK’s famous: ”It’s not what your country can do for you, but what you can do for your country,” expresses so much in very few words and gets the audience thinking. Ancient Spartans, for example were famous for their quick, dry wit, often demolishing their opponent’s argument with a single word or phrase. You’ll want to channel that ancient spirit and be as concise as possible when preparing your presentation.

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    2. Open up with a good ice breaker

    At the beginning, you are new to the audience. There is no rapport, no trust and the atmosphere is fairly neutral. Even if some of the people there know you personally, the concept of you as an authority on a particular matter giving a speech will be foreign to them. The best way to encourage a warm and friendly atmosphere is to get some kind of emotional response out of the audience right at the beginning. It doesn’t matter what emotion it is, you just need to connect with them on a more personal level. It can be shock, curiosity, laughter, knowing smirks, nervousness – whatever gets them out of that initial feeling of indifference. There are different kinds of effective ice-breakers, but generally speaking, the most successful ones utilize one of these tactics:

    • Joking
    • Tugging on their heart strings
    • Dropping a bombastic statement
    • Telling an interesting and relevant anecdote
    • Using a metaphor or drawing comparisons

    You can make a small, self-deprecating comment, stir the presentation one way and then suddenly surprise the audience, use sarcasm, open up with a short childhood story that taught you a lesson, quote a famous person and elaborate on it from personal experience, use an inspirational anecdote or hit them with a bit of nostalgia. Just remember to keep it short and move on once you’ve gotten a reaction.

    3. Keep things simple and to the point

    Once you’re done warming up the crowd you can ease them into the core concepts and important ideas that you will be presenting. Keep the same presentation style thoughout. If you’ve started off a bit ironic, using dry wit, you can’t just jump into a boring monologue. If you’ve started off with a bang, telling a couple of great little jokes and getting the crowd riled up, you have to keep them happy by throwing in little jokes here and there and being generally positive and energetic during the presentation. You need a certain structure that you won’t deviate too far from at any point. A good game plan consists of several important points that need to be addressed efficiently. This means moving on from one point to another in a logical manner, coming to a sound conclusion and making sure to accentuate the key information.

    4. Use a healthy dose of humor

    Some of the best speeches and presentations in the world, which have been heard and viewed by millions, all feature plenty of humor. No matter the subject, a great speaker will use natural charisma, humor and beautiful language to convey their points and get the crowd excited about what they are saying. A great example of building rapport with the audience through the use of humor is Barrack Obama talking about the government building Iron Man.

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    It is silly and fun, and absolutely not something that you would expect from a man in a position of power speaking in such a serious setting – and it’s exactly why it works. The more serious the situation and the bigger the accent on proper social behavior, the harder your jokes will hit.

    5. Try to tell a story instead of ranting

    Some people can do all of the above things right and still manage to turn their short and fun little presentation into a chaotic mess of information. You don’t want your speech to look like you just threw a bunch of information in a blender in no particular order. To avoid rambling, create a strong structure. Start with the ice breaker, introduce the core concepts and your goals briefly, elaborate on the various points in a bit more detail, draw logical conclusions and leave your audience with a clear takeaway message. You want to flow naturally from one part to the next like you are telling a big story chapter by chapter.

    6. Practice your delivery

    Standing in front of the mirror and practicing a speech or presentation is a technique as old as mirrors – well, come to think of it, as old as human speech, since you can see yourself reflected in any clear and calm body of water – and that means that it is tried and true. The theory is incredibly simple, yet the real problem is actually putting in the effort day in and day out. Work on your posture, your tone of voice, accent, pauses between sentences and facial expressions. The most important thing is to talk slowly and loudly enough to be heard and understood clearly. Many famous speakers, such as Demosthenes and King George VI, overcame speech impediments through hard work.

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    7. Move around and use your hands

    Although you won’t instill confidence in your project if you are very jittery, moving around erratically, not knowing what to do with your hands and making fast movements, standing dead still can be just as bad. You shouldn’t be afraid to use your arms and hands when talking as it makes you seem more passionate and confident. The same goes for moving around and taking up some space. However, try to make slower, calculated and deliberate movements. You want your movements to seem powerful, yet effortless. You can achieve this through practice.

    8. Engage the audience by making them relate

    Sometimes you will lose the audience somewhat in techno-babble, numbers, graphs and abstract ideas. At that point it is important to reel them back in using some good, old-fashioned storytelling. Make comparisons to events from everyday life that most people are more than familiar with. By making things look simple, not only will you help your audience get a better understanding of the subject by enabling them to visualize the information more clearly, you will also draw a connection between you. After all, you are all just regular people with similar experience, you just happen to be performing different roles at the moment.

    9. Use funny images in your slides

    Although slides are not really necessary at all times, if you do need them to make your point and present your information more effectively, it’s best to liven them up. They say that facts aren’t always black and white, and your presentation should reflect this. Add a bit of color, make the information stand out and use an interesting animation to switch from slide to slide. You can use the slides to add some more humor, both in terms of the text and the images. An image that is used to elicit a positive response needs to be funny within the context of what you are discussing. For example, if you are discussing the topic of authority, an image of Eric Cartman from South Park in a police uniform, demanding that you respect his “authoritah,” is a nice way to have a bit of fun and lighten things up.

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    10. End on a more serious note

    When all is said and done you will want the audience to remember the core concepts and keep thinking about what you have said after the presentation is over. This is why you should let things naturally calm down and end with an important idea, quote or even a question. Plant a seed in their mind and make them think. Let us turn to Patrick Henry for a great way to end a speech: “Is life so dear or peace so sweet as to be purchased at the price of chains and slavery? Forbid it, Almighty God! I know not what course others may take; but as for me, give me liberty or give me death.”

    As you can see, there is quite a bit to learn when it comes to giving a good presentation, one that is both memorable and fun. Be sure to work on your skills tirelessly and follow in the footsteps of great orators.

    Featured photo credit: Austin Distel via unsplash.com

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