Advertising

Confront Assumptions

Confront Assumptions
Advertising

Challenge Your Assumptions

    Every time that we approach a problem, in any walk of life, we bring to bear assumptions that limit our ability to conceive fresh solutions. Innovators are always aware of assumptions and are always happy to confront them.

    There is a story told about a northern pike, a large carnivorous freshwater fish. A pike was put into an aquarium, which had a glass partition dividing it. In the other half from the pike there were many small fish. The pike tried repeatedly to eat the fish but each time hit the glass partition. The partition was eventually removed but the pike did not attack the little fish. It had learnt that trying to eat the little fish was futile and painful so it stopped trying. We often suffer from this ‘Pike Syndrome’ where an early experience conditions us into wrong assumptions about similar but different situations.

    Advertising

    The way that we see things is often circumscribed by assumptions. In the Middle Ages the definition of astronomy was ‘the study of how the heavenly bodies move around the Earth.’ The implicit belief was that the Earth was at centre of the Universe. In 1510 a brilliant Polish astronomer, Nicolai Copernicus, postulated the idea that the Sun was the centre of the solar system and that all the planets revolved around the sun. He was able to explain the motions of the planets in a way that made sense but was totally at odds with convention.

    The atom was originally defined as the smallest indivisible unit of matter. The assumption was that an atom could never be subdivided. This belief hampered the advancement of science until eventually J. J. Thomson discovered the existence of a sub-atomic particle, the electron in 1887.

    In business we make all sorts of assumptions. For example you might hear people say:

    Advertising

    • Competition sets the price level in our industry
    • We must constantly raise our quality and service delivery
    • Our largest customers are our most important customers
    • We should hire people who fit in well with our team

    Each of these notions needs to be challenged.

    Often it is up to a newcomer to an industry to break the existing orthodoxies. For example:

    Advertising

      Henry Ford challenged the assumption that automobiles were expensive hand-built carriages for the wealthy.

      Anita Roddick challenged the assumption that cosmetics had to be in expensive bottles. Her retail chain, Body Shop, sold products in plastic containers.

      IKEA challenged assumptions by allowing customers to collect their furniture from the warehouse.

      Advertising

      The low-cost airlines like South-Western and Easyjet challenged the assumptions that you needed to issue tickets, allocate seats and sell through travel agents.

      Apple challenged the assumption that a personal computer was functional and not aesthetic.

      Assumptions are there to be challenged and you should relish defying them. How can you do this? Here are some tips:

      Advertising

      • Start by recognizing that you and everyone else have ingrained assumptions about every situation.
      • Ask plenty of basic questions in order to discover and challenge those assumptions.
      • Write a list of all the ground rules and assumptions that apply in your environment and then go through the list and ask, ‘What would happen if we deliberately broke this rule?’ ‘What if we did the opposite of the norm?’
      • Pretend you are a complete outsider and ask questions like ‘why do we do it this way at all?’
      • Reduce a situation to its simplest components in order to take it out of your environment.
      • Restate the problem in completely different terms.

      Ken Olsen was CEO of DEC who were great innovators in the days of the minicomputer. He said, “The best assumption to have is that any commonly held belief is wrong.”

      More by this author

      Paul Sloane

      Professional Keynote Speaker, Author, Innovation Expert

      Face Adversity with a Smile How to Win an Argument – Dos, Don’ts and Sneaky Tactics How to Get Rich: 11 Bold Moves That Guarantee Wealth How to be a Brilliant Conversationalist Think Laterally

      Trending in Work

      1 How To Stay Motivated As You Build Your Business 2 15 Smart Video Conferencing Etiquette Tips to Follow 3 23 Tips for New Entrepreneurs to Get Your Business Underway 4 20 All-Time Best Entrepreneur Books to Make Your Business Successful 5 Why Mentoring Matters: A Guide on a Stellar Example for Employees

      Read Next

      Advertising
      Advertising

      Published on July 27, 2021

      15 Smart Video Conferencing Etiquette Tips to Follow

      15 Smart Video Conferencing Etiquette Tips to Follow
      Advertising

      During the pandemic, video conferencing replaced in-person meetings and has now become the standard option for business meetings. Over the past 17 months, most workers have gotten past the video conferencing learning curve with Zoom or Microsoft Teams (or their platform of choice).

      But just as with in-person meetings, attention can wax and wane. Some say we’re just not used to staring at ourselves so much on the screen. Instead of fixating on that, try employing smart video conferencing etiquette, or you may risk indiscretions that will flag you as a slacker.

      Put the Pro in Professional

      After more than a year of fine-tuning, here are the new rules of video conferencing etiquette.

      1. Mute Your Mobile and Other Devices

      The first video conference etiquette you need to know is muting your other devices. Just as in the pre-COVID days, someone’s obnoxious ring tone blaring Taylor Swift’s newest single in the middle of a meeting is also an annoyance if it happens during a Zoom meeting and so is the inevitable fumbling to turn off the sound. Even the apologies to the group get tiresome.

      Also, when notifications are activated on the computer that you’re using for the meeting, the incoming message takes over the audio and you’ll miss out on snippets of the conversation. Be sure to eliminate this possible faux pas.

      2. Dress the Part

      While working from home, you may have fallen into the habit of slipping on your comfiest T-shirt each day. Hey, no judgments! But before you log on to your video conference, try to make an effort with your appearance.

      Depending on your company culture and the importance of your meeting, consider dressing the part of the professional whom you wish to project. It will help you feel more self-assured, and others will likely take you more seriously.

      For women, wear light make-up, put on earrings, and make sure your blouse is crisply pressed. For men, show up freshly shaved. Wearing a crisp collared shirt in a solid color will usually suffice.

      Advertising

      Pro Tip: Stay away from wearing white or black, unless those colors look great on you. Consider wearing light blue or brown instead.

      3. Stage Your Workspace

      Have you noticed the backdrops of experts interviewed on news shows? Bookshelves and photographs are carefully curated, and no busy-patterned furniture or artwork is in sight.

      Take note of what appears behind you when you choose the location of your video conferences. Piles of junk mail on the table or stacks of folded laundry on the couch will convey more about your personal life than you care to share. Make sure you remove clutter from the camera’s eye, and present a tidy, orderly workspace to your colleagues, coworkers, and bosses.

      4. Put Some Thought Into Lighting and Perspective

      Be aware that in a video conference, your computer camera can actually make you look up to ten pounds heavier depending on where you sit. But you can easily drop those added pounds by moving back from the screen to diminish the wide-angle distortion.

      Frame your head on the screen by tilting the screen up or down. Also, it’s best to not place yourself in front of a window or bright light, which makes you appear in shadow. Instead, face the light source, moving it (or yourself) until you have a flattering amount of illumination. You can also purchase some small spotlights that allow you to add light as needed.

      Pro Tip: If your lights add too much redness to your skin, consider counter-balancing with a green filter.

      Remember That Half of Life Is Showing Up

      5. Arrive on Time

      In the old days of in-person meetings, it was nearly impossible to slip in late into a meeting unnoticed. In today’s video conferences, logging in late still shows poor form. Instead, strive to arrive five minutes early and get yourself settled.

      Once the meeting is underway, the host may be less attentive about late arrivals waiting to be let in. Diverting the host’s attention away from the meeting with a tardy entry request is the ultimate giveaway that you didn’t honor the schedule. If you don’t want a black mark against you, log in on time.

      Advertising

      6. Turn on Your Video

      Few people like to see their face on the screen, but buck up and turn on your camera in video conferences. In most cases, it’s better to be a face on a screen than a name in a blank square. Your statements will be more memorable when other meeting attendees can see you.

      If you need to turn off the video, either because of a poor connection, some commotion in the room, or a need for a quick break, give a short explanation via the chat feature. Then, go back on video as soon as you’re able.

      Pro Tip: Keep your explanation for your departure pithy. “Sorry! Doorbell rang. Back in five” says it all. Be sure to honor what you say in chat and really do return in five minutes.

      7. Plan Ahead Before Sharing Your Screen

      Don’t be one of those people who makes everyone else wait as you click through folders in search of a document. That’s just poor video conferencing etiquette. If you know you’ll need to share a document or video on your screen, prepare by pulling it out of its folder and onto your desktop. Also, clean up the files and folders on your desktop to reduce clutter and facilitate easy access. Close other programs like chat, calendar notifications, and email. Disable pop-up notifications to ensure there’ll be no unforeseen distractions.

      Be sure to remind the host before the meeting that you’ll need them to activate the screen-sharing function. Show courtesy once you’re finished by hitting “stop share” to return to the screen with participants.

      Attend to the Pesky Details

      8. Make Sure That Meetings Remain Right-Sized

      With the easy accessibility of video conferencing, it can be tempting to extend the meeting invitation beyond the core group and include everyone peripherally involved in a project. But just as with in-person meetings, the more people involved, the more unwieldy the meeting becomes.

      Use good judgment when asking others to sit through a video conference so that you don’t needlessly take up others’ time and so that participants can be fully engaged.

      9. Remember to “Unmute” Before You Speak

      Most of us are likely able to count on one hand the number of video conferences when someone didn’t have to be reminded, “You’re on mute!” Forgetting to unmute before speaking has become one of the most common missteps in video conferencing.[1]

      Advertising

      Show everyone your impeccable video-conferencing poise by managing your mute feature with flawless control.

      10. Stay on Point to Keep the Meeting Length in Check

      As with in-person meetings, an agenda with assigned time limits for discussions remains necessary to keep a meeting focused. Data shows, however, that video conferencing can actually reduce meeting time.[2] Reasons include the elimination of commuting time and the ability to screen share and annotate to keep everyone on task.

      Additionally, side conversations are virtually impossible with video conferencing now that you can no longer have back-and-forth exchanges with the person beside you.

      Pro Tip: If you’re running the meeting, let attendees know in advance the protocol for the chat feature. Is it okay for them to “chat among themselves” or not? (See point 11, as well.)

      Talking Has a Time and a Place

      11. Chat Appropriately

      Just like side conversations or texting in an in-person meeting, the use of the chat feature during a video conference can be disrespectful unless it’s directed to all participants. Hence, it’s good video conferencing etiquette to mind your use of the chat.

      At the start of the meeting, you may want to ask the host if it’s alright for participants to use the chat feature. This allows them to disable it if they choose. Used appropriately, it can be a helpful tool to clarify or amplify an earlier point once the conversation has moved on or to let the group know that you need to sign off early (and why).

      12. Use the “Raise Hand” Feature to Avoid Interruptions

      The slight lag in many video conferences can result in speaking over another person if you attempt to jump into a conversation. To avoid this awkward interruption, indicate when you have something to add to the discussion with the raise-your-hand feature that signals the host you would like to speak. This effective meeting management device makes video conferencing run more smoothly, especially with a large group, but it must be activated and monitored by the host.

      Pro Tip: For meetings of six to ten people, sometimes the old-fashioned raising of your physical hand may be the best option. But it’s up to the meeting host. Ask them what they would prefer, and follow that.

      Advertising

      13. Don’t Record the Session or Take Photos Without Prior Permission

      In this case, not sharing is caring. The “sharing culture” made popular through social media has little place in video conferencing. Before recording a meeting or capturing a screenshot of the participants, always ask for consent in advance from the full roster of attendees. Knowing that a video conference will be photographed or recorded could have a bearing on what others are willing to discuss.

      Manage Yourself

      14. Minimize Distractions

      While de-activating audio and video features can keep distractions from affecting the other participants, you will need to manage noise and disruptions on your end to give your full attention to the meeting.

      Move out of high-traffic zones in your home, keep your door closed, and ask family members to be considerate.

      15. Save Snacking for Later

      Save snacking for later—or earlier. Eating while on video conference is a no-no. Munching in front of the group while close to the camera—as you are when video conferencing—subjects the participants to an up-close and (too) personal view of your food consumption process.

      However, it’s perfectly fine to sip quietly from a glass of water or cup of coffee or tea. If the meeting threatens to last for more than two hours, you may want to ask the host in advance to schedule a five-minute break at the halfway point.

      Final Thoughts

      Even though bosses are now beginning to ask workers to spend some of their workdays on-site, up to 80 percent will permit employees to work remotely at least part of the time, which means more video conferencing in your future.[3] Mastering these video conferencing etiquette tips will help you dial in—as well as dial back—your participation and demonstrate your unwavering level of engagement to the team.

      Featured photo credit: Chris Montgomery via unsplash.com

      Reference

      Read Next