Advertising
Advertising

Ask the Entrepreneurs: 9 Tasks You Should be Outsourcing

Ask the Entrepreneurs: 9 Tasks You Should be Outsourcing

Ask The Entrepreneurs is a regular series where members of the Young Entrepreneur Council are asked a single question that aims to help Lifehack readers level up their own lives, whether in a area of management, communication, business or life in general.

Here’s the question posed in this edition of Ask The Entrepreneurs:

What is one surprising task you have completely outsourced in the last year?

1. Follow-Up Emails

Derek Capo

    We are implementing Infusionsoft and Freshdesk. Before, I had to manually send emails to prospective clients, but now the automated marketing or the canned responses (that look as if I wrote the email manually) write them for me. It saves me a ton of time without sacrificing quality or service.
    Derek Capo, Next Step China

    2. Hiring and Filtering Process

    Advertising

    Benji Rabhan

      We hired an outsourced HR person who comprehends automation to help us define roles and design the process behind hiring.
      Benji Rabhan, MorrisCore

       

      3. Customer Service

      dave-nevogt

        Customer service is one of the easiest and most effective business functions to outsource. It’s all about creating good templates and documentation for your support staff. Once you’ve done that, it’s a great function to outsource because in most cases, many of the requests are very similar. One of the best ways to do this is to find a work-from-home mom or dad who can help you part-time.
        Dave Nevogt, Hubstaff.com

        Advertising

        4. Product Descriptions

        josh weiss

          Pictures are now detailed enough that we can fully outsource all of our product descriptions.
          Josh Weiss, Bluegala

           

           

          5. HR Tasks

          Advertising

          Phil-Laboon

            We signed up for a service that automated our entire HR department — complete with employee manuals and training. The icing on the cake for me was that they also handle any legal consequences, including unemployment or worker’s compensation.
            Phil Laboon, Clear Sky SEO

            6. Public Relations

            doreen-bloch

              I believe PR to be a core strategic initiative and never thought we would outsource it at Poshly. With the expansion of press efforts in the past year, we decided to outsource our PR efforts to EJ Media Group. The best thing about working with an external PR firm of fantastic caliber is that we collaborate to find the best outlets for publicity, and they can leverage their expertise and contacts.
              Doreen Bloch, Poshly Inc.

              7. Accounting

              Advertising

              russ oja

                I’m pretty organized and like having my hands on the accounting, but I found it much more efficient and scalable to outsource it to the professionals. If you’re doing menial labor worth less money than your time is worth, it’s time to outsource that to another person.
                Russ Oja, Seattle Windows and Construction, LLC

                8. Social Media

                Maren Hogan

                  I have a genuine love of online community interactions. I love everything about social media, from moderating chats to meeting new people. As my business grew, I just couldn’t keep up with my outlets the way I need to. I now have a social media manager who I trust and appreciate.
                  Maren Hogan, Red Branch Media

                  9. Administrative Tasks

                  Danny Boice

                    We share a virtual administration among our executive team, and it’s worked out surprisingly well. Although, it does mean I have to get my own coffee.
                    Danny Boice, Speek

                    More by this author

                    9 No-Brainer Ways to Track Employee Time Ask the Entrepreneurs: 12 Things Entrepreneurs Should Stop Doing Ask the Entrepreneurs: 9 Best Note Taking Tools Ask the Entrepreneurs: 12 Tips for Mastering Public Speaking Ask the Entrepreneurs: 9 Tasks You Should be Outsourcing

                    Trending in Work

                    1 13 Characteristics of Highly Successful Entrepreneurs 2 5 Types of Horrible Bosses and How to Beat Them All 3 10 Simple Habits Every Effective Manager Needs to Learn 4 10 Ways To Help Your Employees Have A Healthy Work-Life Balance 5 Top 10 Workplace Safety Tips Every Employee Should Know

                    Read Next

                    Advertising
                    Advertising
                    Advertising

                    Last Updated on March 29, 2021

                    5 Types of Horrible Bosses and How to Beat Them All

                    5 Types of Horrible Bosses and How to Beat Them All

                    When I left university I took a job immediately, I had been lucky as I had spent a year earning almost nothing as an intern so I was offered a role. On my first day I found that I had not been allocated a desk, there was no one to greet me so I was left for some hours ignored. I happened to snipe about this to another employee at the coffee machine two things happened. The first was that the person I had complained to was my new manager’s wife, and the second was, in his own words, ‘that he would come down on me like a ton of bricks if I crossed him…’

                    What a great start to a job! I had moved to a new city, and had been at work for less than a morning when I had my first run in with the first style of bad manager. I didn’t stay long enough to find out what Mr Agressive would do next. Bad managers are a major issue. Research from Approved Index shows that more than four in ten employees (42%) state that they have previously quit a job because of a bad manager.

                    The Dream Type Of Manager

                    My best manager was a total opposite. A man who had been the head of the UK tax system and was working his retirement running a company I was a very junior and green employee for. I made a stupid mistake, one which cost a lot of time and money and I felt I was going to be sacked without doubt.

                    I was nervous, beating myself up about what I had done, what would happen. At the end of the day I was called to his office, he had made me wait and I had spent that day talking to other employees, trying to understand where I had gone wrong. It had been a simple mistyped line of code which sent a massive print job out totally wrong. I learn how I should have done it and I fretted.

                    My boss asked me to step into his office, he asked me to sit down. “Do you know what you did?” I babbled, yes, I had been stupid, I had not double-checked or asked for advice when I was doing something I had not really understood. It was totally my fault. He paused. “Will you do that again?” Of course I told him I would not, I would always double check, ask for help and not try to be so clever when I was not!

                    Advertising

                    “Okay…”

                    That was it. I paused and asked, should I clear my desk. He smiled. “You have learnt a valuable lesson, I can be sure that you will never make a mistake like that again. Why would I want to get rid of an employee who knows that?”

                    I stayed with that company for many years, the way I was treated was a real object lesson in good management. Sadly, far too many poor managers exist out there.

                    The Complete Catalogue of Bad Managers

                    The Bully

                    My first boss fitted into the classic bully class. This is so often the ‘old school’ management by power style. I encountered this style again in the retail sector where one manager felt the only way to get the best from staff was to bawl and yell.

                    However, like so many bullies you will often find that this can be someone who either knows no better or is under stress and they are themselves running scared of the situation they have found themselves in.

                    Advertising

                    The Invisible Boss

                    This can either present itself as management from afar (usually the golf course or ‘important meetings) or just a boss who is too busy being important to deal with their staff.

                    It can feel refreshing as you will often have almost total freedom with your manager taking little or no interest in your activities, however you will soon find that you also lack the support that a good manager will provide. Without direction you may feel you are doing well just to find that you are not delivering against expectations you were not told about and suddenly it is all your fault.

                    The Micro Manager

                    The frustration of having a manager who feels the need to be involved in everything you do. The polar opposite to the Invisible Boss you will feel that there is no trust in your work as they will want to meddle in everything you do.

                    Dealing with the micro-manager can be difficult. Often their management style comes from their own insecurity. You can try confronting them, tell them that you can do your job however in many cases this will not succeed and can in fact make things worse.

                    The Over Promoted Boss

                    The Over promoted boss categorises someone who has no idea. They have found themselves in a management position through service, family or some corporate mystery. They are people who are not only highly unqualified to be managers they will generally be unable to do even your job.

                    Advertising

                    You can find yourself persistently frustrated by the situation you are in, however it can seem impossible to get out without handing over your resignation.

                    The Credit Stealer

                    The credit stealer is the boss who will never publically acknowledge the work you do. You will put in the extra hours working on a project and you know that, in the ‘big meeting’ it will be your credit stealing boss who will take all of the credit!

                    Again it is demoralising, you see all of the credit for your labour being stolen and this can often lead to good employees looking for new careers.

                    3 Essential Ways to Work (Cope) with Bad Managers

                    Whatever type of bad boss you have there are certain things that you can do to ensure that you get the recognition and protection you require to not only remain sane but to also build your career.

                    1. Keep evidence

                    Whether it is incidents with the bully or examples of projects you have completed with the credit stealer you will always be well served to keep notes and supporting evidence for projects you are working on.

                    Advertising

                    Buy your own notebook and ensure that you are always making notes, it becomes a habit and a very useful one as you have a constant reminder as well as somewhere to explore ideas.

                    Importantly, if you do have to go to HR or stand-up for yourself you will have clear records! Also, don’t always trust that corporate servers or emails will always be available or not tampered with. Keep your own content.

                    2. Hold regular meetings

                    Ensure that you make time for regular meetings with your boss. This is especially useful for the over-promoted or the invisible boss to allow you to ‘manage upwards’. Take charge where you can to set your objectives and use these meetings to set clear objectives and document the status of your work.

                    3. Stand your ground, but be ready to jump…

                    Remember that you don’t have to put up with poor management. If you have issues you should face them with your boss, maybe they do not know that they are coming across in a bad way.

                    However, be ready to recognise if the situation is not going to change. If that is the case, keep your head down and get working on polishing your CV! If it isn’t working, there will be something better out there for you!

                    Good luck!

                    Read Next