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Ask the Entrepreneurs: 14 Ways to Conquer Your Company’s Overflowing Inbox

Ask the Entrepreneurs: 14 Ways to Conquer Your Company’s Overflowing Inbox


    Ask The Entrepreneurs is a regular series where members of those involved in the Young Entrepreneur Council are asked a single question that aims to help Lifehack readers level up their own lives, whether in a area of management, communication, business or life in general.

    Here’s the question posed in this edition of Ask The Entrepreneurs:

    What’s your number-one tip for keeping email communication manageable in your business?

    1. Keep Customers Separate

      Aggregate all of your customer-related requests into one software system such as ZenDesk or FuseDesk. Keeping all of this information in one place allows the owner to get a bird’s eye view of all requests and answers, as well as keeping a large category of emails out of individual inboxes.

      Kelly Azevedo, She’s Got Systems

      2. Just Pick Up the Phone!

      Matt Mickiewicz

        When email conversions and discussions between team members start flying back and forth on the same topic, usually the best thing to do is to switch the medium to phone. It’s infinitely faster than having a lengthy debate over email, which can often evolve into a thread of 20, 30 or 40 messages.

        Matt Mickiewicz, 99designs

        3. Allowing Instant Messages

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          No more lengthy emails that never get to the point. Instead, my team makes sure we’re always available via IM so we can have conversations about what’s on our mind and get instant feedback. We’ve found this to be more efficient than letting emails sit in our inbox for hours or days — or get lost forever.

          Danny Wong, Blank Label Group, Inc.

          4. Let Someone In

          Louis Lautman

            You need to figure out what emails that YOU must respond to, versus emails that must be responded to. Who can you delegate other emails to? Create a new email address or have them login to your email to answer some. Also, do these emails even need to come in, or can you create an FAQ on your site?

            Louis Lautman, Young Entrepreneur Society

            5. Spontaneous Video Chats

              Instead of allowing threads of never-ending emails, encourage the use of Skype to chat and call team members whenever needed. Email can get out of hand sometimes so it’s important to resort to direct communication to get things done.

              Ben Lang, EpicLaunch

              6. Now, Not Later

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                I have found that when I let my emails pile up, not only does it take me more time to go through them later on, but it also psychologically creates a mental block when I see more than I can handle at one time. And instead of working through them, I just continue to leave them unread and unopened. I highly recommend keeping on top of them at all times, responding and marking down what I need to do.

                Steven Le Vine, grapevine pr

                7. Start Batching

                Lawrence Watkins

                  I learned this trick while reading “The 4-Hour Workweek” a few years ago. Try to only answer emails two to three times per day– for me, it’s 9 a.m., 2 p.m. and 9 p.m. This makes me more productive in other parts of the day because I am not being constantly interrupted by incoming messages.

                  Lawrence Watkins, Great Black Speakers

                  8. Scrape the Important Stuff

                    Move your actionable items and important data off of email and in it’s own place. Utilize a business class email that will allow you to easily add contacts, create reminders, set appointments, and store documents while also being able to easily share those items with the rest of your team.

                    Jennifer Donogh, Young Female Entrepreneurs

                    9. Labels, Filters, Stars

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                    Arjun Arora

                      If you’re using Gmail, make the most of the various organizational tools at your disposal to help tame your inbox. Filters automatically routes emails and sorts your inbox before you even open it. Labels are a good for grouping together similar messages and making them easy to find later. Stars help make your inbox actionable by highlighting urgent messages and setting priorities.

                      Arjun Arora, ReTargeter

                      10. Throw the Boomerang

                      Michael Margolis

                        Stop using your inbox as a ToDo list and a WaitingOn list. The awesome Gmail plugin called Boomerang allows you to send emails, with reminders for that email to boomerang back after a set period if it goes unanswered. A priceless productivity tool for letting go.

                        Michael Margolis, Get Storied

                        11. Keep Clients at the ‘Camp’

                          We route all client emails via Basecamp, which allows the right person on the team to reply and run with it. It also keeps everything organized per project, so we don’t have to scratch our head wondering where that piece of communication was.

                          Nathalie Lussier, Nathalie Lussier Media

                          12. Minimize the Overload

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                          Derek Shanahan

                            We’re not fans of having long email chains, especially internally — we use intranets, chat rooms (with recorded history) and deliberately short face-to-face meetings to circumvent long email exchanges. But there’s only so much you can do to minimize email with outside parties, so we use customer service forums to avoid repetitive email inquiries.

                            Derek Shanahan, Foodtree

                            13. Don’t Forget to FollowUp.cc

                            Garrett Neiman

                              Without question, Followup.cc is the best way to take control of your inbox. With Followup.cc, you can send messages away to return at a pre-specified time. This has enabled me to send myself reminders, and also remind myself to ping people after an appropriate window of time. Most significantly, it takes all not-so-urgent email out of my inbox so I can focus on what’s most important.

                              Garrett Neiman, CollegeSpring

                              14. Break the Chain!

                              Devesh Dwivedi

                                Email is part of your business culture! Encourage picking up the phone, talking in person, texting and IM-ing. By spending less time writing and sending emails, you will help other people to spend less time reading them, and if everyone uses emails that wisely in your organization, you’ll have less emails and more real communication.

                                Devesh Dwivedi, Breaking The 9 To 5 Jail

                                (Featured photo credit: Overflowing Inbox via Shutterstock)

                                More by this author

                                9 No-Brainer Ways to Track Employee Time Ask the Entrepreneurs: 12 Things Entrepreneurs Should Stop Doing Ask the Entrepreneurs: 9 Best Note Taking Tools Ask the Entrepreneurs: 12 Tips for Mastering Public Speaking Ask the Entrepreneurs: 9 Tasks You Should be Outsourcing

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                                Published on December 13, 2018

                                How to Start a Company from Scratch (A Step-By-Step Guide)

                                How to Start a Company from Scratch (A Step-By-Step Guide)

                                If you’ve ever thought about starting and running your own business, you’re not alone. Being your own boss, having flexibility with your schedule and keeping more of the financial rewards that come with business ownership are all good reasons to own your own company.

                                But as you might expect, it’s not all vacations and fat bank accounts. According to the SBA, 2/3 of businesses survive at least 2 years and approximately 50% survive 5 years.[1] So why is the failure rate so high? At least for the businesses that fail early on, lack of, or poor planning can be a major factor.

                                So how to start a company?

                                Starting a business from scratch doesn’t have to be hard or complicated, but it does take planning and work. Here are the first and most important 9 steps to take when your are starting a company from scratch.

                                1. Do an Honest Evaluation of Yourself

                                Do you work better in a structured or unstructured environment? Does a daily routine reduce your anxiety? What kinds of things are you good at? Does public speaking or making presentations make you nervous? Are you good at accounting and numbers? Can you handle the rejections you’re bound to get when selling or cold calling?

                                These are all important questions to ask yourself, in fact it’s a good idea to get other peoples opinion about their perception of you in each of these situations.

                                Whatever the answers you come up with for your evaluation, remember that’s all it is, an evaluation of where you are now. Think of it as a way to identify both your areas of strength and weaknesses.

                                You maybe good at public speaking which can help when raising money, but bad at accounting which just means that you’ll need to find some kind of help with that area of the business.

                                2. Evaluate Your Idea

                                If your business idea involves a new product or service (or even an enhancement to an existing product or service), it needs to be evaluated. This is technically called market research.

                                There are firms that specialize in doing market research for new products, but if you are on a tight budget, you can do this yourself.

                                First, if you can build a prototype for people to use, touch and look at that’s the best option. If a prototype is not possible or it’s a service business, then offer a highly descriptive presentation of the business plan complete with it’s unique benefits and how it’s different from the competition.

                                Then listen! Remember that this is not about others liking your product, this is not your baby that they are talking about. You want honest market research that gives you the best chance for a successful business. Take notes, when someone tells you that they didn’t like a feature or some aspect of your idea tell them ‘Thank you”.

                                After several rounds of market research with different groups of people, you should see patterns emerging about things that they both liked and didn’t like. Use this information to tweak your product or service and do another round of market research.

                                Keep in mind that you’ll never come up with a universally loved product, your job is to produce a product or service that appeals to the broadest range of your target market.

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                                3. Make a Business Plan

                                I know, I know this isn’t the “fun” part of starting your own business, but it is an very important step in creating a successful business!

                                Basically, you can think of a business plan as an outline or blueprint of your business. A good business plan should have the following elements:

                                • Executive Summary – This should lay out the businesses product or service and the problem that it solves for the consumer.
                                • Market Evaluation – This should talk about the market you are serving. Is it an expanding market, and how does your product better fulfill the consumers in that market.
                                • Market Strategies – How are you going to penetrate the market and sell your product.
                                • Operational Plan – How will the company run from day to day? Who are the key employees and what are their specific rolls. Do your key players have specific goals set for them in advance?

                                A final word on making a business plan: while lying is never acceptable especially when you are using the business plan to raise money, it is acceptable to “put your best foot forward”.

                                Playing up the positives while minimizing the negatives is almost expected in a business plan.

                                Besides, banks as well as professional investors will both do a more in-depth analysis before investing any money into your idea.

                                4. Decide on a Business Structure

                                You have many options here, and discussing them with your accountant or financial adviser is really the only way to know what’s right for you. But just to give you a quick rundown of the types of business entities and their pros and cons we will briefly go through them:

                                Sole Proprietorship

                                This is a common way for small businesses to get started.

                                The pros being:

                                Relatively low costs to set up (usually a business license and sales tax license).Owners normally do not have to set up a special bank account, they are allowed to use their personal one. Any income earned can be offset by other losses (check with your state!). You as the sole proprietor have complete control over all decision making. 

                                Finally, sole proprietorship’s are relative easy to dissolve.

                                The cons of using a sole proprietorship include:

                                You as the sole proprietor can be held personally responsible for the debts and liabilities of the company. Some benefits, such as health insurance premiums, are not directly deductible from business income.

                                If you need to raise money, you are not allowed to sell an equity stake in the company. In that same vein, hiring key people maybe more difficult because you cannot offer them an equity stake in the company.

                                Partnership

                                A partnership is formed when two or more people decide to start a business. Although there is no legal requirement for any documentation to form a partnership, it is my advice that you never enter into a partnership without having a partnership agreement. (Remember, spending $1500 now can save you $150,000 in legal fees later!).

                                The pros of a partnership include:

                                Being relatively easy and inexpensive to start. Hiring key employees can be easier as you are allowed to give equity ownership to as many partners as you want.

                                For tax purposes, partnerships are relative simple as any income is treated as “pass through” meaning that each partner pays tax on their individual portion of the partnerships income (As of this writing, always check with your tax adviser).

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                                As far as the cons go:

                                It can be difficult for some general partnerships to raise capitol. Because it is a partnership, the actions of one of the partners can obligate the entire organisation. All profits must be shared according to the partnership agreement regardless of the amount of work done by any single partner.

                                Some employee benefits may not be able to be deducted on income tax returns.

                                Limited Liability Company (LLC)

                                This is a very popular business entity for small to medium sized businesses. The reason for this is the cost of set up is not prohibitive and there is a separation between the owners and the company.

                                The pros of an LLC include:

                                Limited liability for the partners, unlike sole proprietorship’s and partnerships where the owners are held responsible for all of the companies debts and liabilities, an LLC provides some protection against certain debts and liabilities that are solely the companies.

                                Simple taxation, just like the sole proprietorship and partnerships, income is considered “pass through” and is only taxed once on an individual level.

                                There is no limit on the number of shareholders in an LLC. An LLC requires fewer fillings and administrative requirements than a corporation.

                                Corporation

                                A corporation is much more complex and expensive to set up. And a corporation is legally considered an independent entity that is separate from its owners.

                                The pros of a corporation include:

                                Complete separation between the owners and the company. Because the corporation is considered its own legal entity, owners can not be held personally responsible for any debts or liabilities of the company.

                                A corporation can raise capital much easier just by selling more shares in the company.

                                Cons of corporations include:

                                Much higher administrative costs than any other business entity. Corporations generally have a higher tax rate. Dividends are not tax deductible for corporations. Income paid in dividends is taxed twice, once by the corporation and again by the shareholder.

                                Again, this is just a short summary of the pros and cons, always check with your tax adviser about what will work best in your situation.

                                5. Address Finances

                                Again, not one of the “Sexier” parts of starting your business from scratch, but very important nonetheless.

                                So, you’ve done your business plan and an estimate of your start up funding should be included. It should include the amount of funding you’ll need to get you through your first full year of operations.

                                Now, how do you get that money?

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                                Self Funding

                                If possible, self funding is the easiest. You won’t have to go to banks and investors with hat in hand, or give up ownership or control of your company. But as we know, this is not a reality for most people. But don’t worry, there are still plenty of options available.

                                Friends and Family

                                They can be a good source of funding your business if they can see and understand your vision.

                                Remember that business plan? Pass them out to everyone you know. Then follow up, be prepared to tell them the total amount of money you expect to raise, the minimum investment you are looking for and what you will give in return for the investment.

                                For example, you give a friend your business plan and follow up with him/her a few days later. You can explain that you have secured funding for $80,000 of the $100,000 you need. You are selling a 2% share in the company for every $2,000 investment. How many shares would he like?

                                And when he/she tells you no, thank him/her and ask if he/she can think of anyone off the top of his head who might be interested? Tell him/her you really appreciate his/her time and if he/she does come across someone who might be interested to let you know.

                                Banks

                                These guys are happy to lend you money when you don’t need it, but all of the sudden they get stingy when you actually need a loan! This is where preparation comes in.

                                It’s a good idea to go over your business plan with an expert and maybe even have it rewritten by an expert before you approach either a bank or professional investor. Both will want to go over your business plan with a fine tooth comb, verifying all the numbers and data you provide.

                                You should also brush up on everything in the plan so that you can answer any questions they have with authority.

                                Crowdfunding

                                Finally, there is crowdfunding through sites like Kickstarter or GoFundMe. Crowdfunding helps to build interest, community spirit, and a customer base. It’s also an efficient way to raise funds. You can take a look at these tips to find out more:

                                6 Crowdfunding Tips To Get Your Project 100 Percent Funded

                                6. Register with the Government

                                As stated earlier, different types of business entities have different filling and administrative requirements. At the very least, you’ll probably need a business license as well as a state sales tax license.

                                Unless you are forming a corporation, there are many good resources on the web that will do everything for you at a minimal cost.

                                7. Assemble Your Team

                                Remember when we evaluated your strengths and weaknesses? Here is where we fill in the gaps!

                                Do you hate sales and cold calling? Great! There are people who love selling and wouldn’t want to do anything else.

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                                Bored to death with accounting? There are a ton of small accounting firms out there that will take care of that for you.

                                What about marketing? You can hire someone in-house or out-source that too.

                                Your job is to keep on top of all the different aspects of the business to make sure they are all running smoothly and getting the results you need. If not, it’s your job to figure out the problem and implement a solution.

                                Check out this guide and learn how to delegate effectively:

                                How to Delegate Work (the Definitive Guide for Successful Leaders)

                                8. Buy Insurance

                                No matter what kind of business you start, you need insurance! Yes, I know, no one likes to buy insurance, but it can literally be the difference between having a minor inconvenience and declaring bankruptcy.

                                We live in a very litigious time, even a minor slip and fall at your place of business could bankrupt you without insurance. If you need help finding a good agent, check with your local trade organizations or fellow business owners.

                                9. Start Branding Yourself

                                Has anyone ever ask you for a Kleenex or a QTip? We all know what they are because of branding, Kleenex is just a brand of tissue and QTip is just a brand of cotton swab. It doesn’t have to be as widely known as Kleenex or QTip, but you can make your brand a common name within your niche.

                                I once owned a manufacturing company that developed a product that was so popular that my competitors started co-opting my brand name for their products.

                                If you aren’t sure how to kickstart branding yourself, check out these ways:

                                5 Ways to Build your Personal Brand & Make More Money

                                The Bottom Line

                                Starting a business from scratch can be one of the most rewarding experiences a person can have.

                                But do you know what’s even more rewarding? Having a business that succeeds, is profitable and provides a good source of income for you, your employees and their family’s.

                                More Resources About Entrepreneurship

                                Featured photo credit: Tyler Franta via unsplash.com

                                Reference

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