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8 Things Your Boss Doesn’t Want You to Know

8 Things Your Boss Doesn’t Want You to Know

Whistleblowing is a stigmatizing act. For every person that looks up to you, there’s one that looks down on you and a dozen that want to destroy you. Leaking the secrets of Corporate America labels you for the rest of your life, and it’s not easy. Your boss teaches you everything you need to know about how to perform your job, but they won’t teach you how to seek justice if your job hurts people. Here are some other secrets your boss doesn’t want you to know.

1. Your Boss Needs You

    When you look up your company online or see them in the news, it’s always the executives they discuss. You’re just some number at the bottom of the ladder, so it’s easy to feel like you can’t affect anything in your company. The truth is the real power in corporations isn’t held by executives; the real power lies in the hands of those working in the trenches.

    Your boss probably can’t do your job. When you hear about Jamie Dimon and Brian Moynahan leading Chase and Bank of America to foreclose on peoples’ homes, they’re not doing it personally. They don’t even know how to perform a foreclosure if they wanted. A leader barking orders is just a lone nut without followers to carry out those orders. This is why they go out of their way to keep employees from unionizing. Never forget that.

    2. Your Boss Can’t Be Your Friend

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      Your boss wants to be your friend, but they can’t. When push comes to shove (and it happens often), they may have to let you go, and that’s difficult to do to a friend. Even if they like you, they can’t do much to help you if you’re in a position where numbers are tracked.

      If their boss doesn’t notice, your coworkers most certainly will. If it’s between your livelihood and your boss’s, you better believe your boss will choose self-preservation

      3. Your Boss Guesses…A Lot

        When I worked in management, guessing was nearly a daily occurrence. It’s not that we didn’t know what we were doing – it’s that so much work comes in, so many holes need plugged, that you have to do the best you can with what you have. Part of being a boss is taking an educated guess and seeing what the outcome is.

        Taking chances that pay off mean you’re a great leader, while a chance that fails can put you in hot water. Don’t let it get to you; I once broke something that crashed the backend processing system (overnight updates) that got the head of Countrywide’s IT department paged at 3am. I survived years between that and my departure from the company – this is the nature of the job.

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        If you aspire to a position in management, show your boss you’re not afraid to take chances.

        4. You Have More Power than You Think

          I’m just some guy who once worked in a cubicle in some schmuck position until I spoke up. Soon I was speaking to lawyers, regulators, and more. In doing so, multiple global corporations got hit for billions, and it’s still happening. If I can do it, so can you.

          5. You Can’t Speak Freely

            Think you’re free? Post something controversial on the Internet and then act up at work. You may feel like your work is your life and your associates are your friends and family, but they’re not. When you leave a job, your work circle fades, save for a special few. Some are by choice, and others are out of your control. Watch what you say.

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            6. You’re Always the Last to Know

              Everything in business is on a need-to-know basis. Associates get informed just before the media informs the public. Your company does this so they can preach about how the media is misinformed and you have the real inside story.

              7. Your Company Will Steal Your Work and Contacts When You Leave

                You signed a lot of contracts when you took your job; those contracts stole everything you did during your career. Remember when NBC kept Conan O’Brien off TV? He’s not unique, and neither are you.

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                Even Ari Gold couldn’t take his clients on Entourage, and he was backed by an entire team of writers. Be aware of this going in. Business is about more than just money.

                8. You Get Blamed for Everything

                  I stepped up for my people anytime the chips were down, but when my team got blamed for a failure of mine, I didn’t exactly step up to the plate. I was one of the more generous managers too. If you think your boss doesn’t do the same, you’re delusional.

                  Some will even throw you under the bus individually (see above points for more examples). The motto CYA is much more prolific in business than YOLO. Act accordingly.

                  Featured photo credit: New Line Cinema via wwws.warnerbros.co.uk

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                  Published on March 20, 2019

                  How to Write a Powerful Mission Statement for Your Business

                  How to Write a Powerful Mission Statement for Your Business

                  Have you ever felt lost in the minutia of your job?

                  As a business owner, I can relate to getting bogged down in the day to day operations of my business. Things like inventory, payroll, scheduling, purchasing and employee management take up the bulk of my day.

                  While these things are important and need to get done, focusing too much on the details can make you lose sight of the big picture. This is why having a good mission statement comes in handy.

                  What is a Mission Statement?

                  Put simply, a mission statement is an internal document that provides a clear purpose for the organization. It provides a common reference point for everyone in the organization to start from.

                  In other words, after reading your company’s mission statement, managers and employees should be able to answer the question “What are company’s main objectives?” For example, Southwest Airlines mission statement reads:[1]

                  “Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.”

                  In this single statement, Southwest conveys the company’s goals of providing the highest level of customer service as well as providing a good working environment for their employees.

                  Mission Statement VS. Vision Statement

                  While the mission and vision statements are related, there are subtle but distinct differences the you should be aware of.

                  First of all, a mission statement is designed primarily as an internal company document. It provides clarity and direction for managers and employees.

                  While there’s nothing wrong with sharing your company’s mission statement with the outside world, its intended audience is within the company.

                  While a mission statement provides a general framework for the organization, the vision statement is usually a more inspirational statement designed to motivate employees and inspire customers. Going back to Southwest Airlines, their vision statement reads:[2]

                  “To become the world’s most loved, most flown, and most profitable airline.”

                  This statement inspires good feeling from the customer while motivating the employees to achieve that vision.

                  What Does a Good Mission Statement Look Like?

                  When coming up with a mission statement, it’s important to take your time and do it right. Too often, people (especially entrepreneurs) just write down the first thing that comes to mind and they end up with worthless or (worse yet) a generic mission statement that is utterly useless.

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                  Remember, a mission statement should provide a common framework for everyone in your organization.

                  When writing a mission statement, you should always try to incorporate the following;

                  • What we do?
                  • How we do it?
                  • Whom do we do it for?
                  • What value are we bringing?

                  Now, you can see how tempting it is to just come up with something generic that ticks off those four boxes. Something like “We provide the best widgets available online for the consumer.”

                  After all, that did check off all the boxes:

                  What we do? Provide widgets.

                  How we do it? Online.

                  Who do we do it for? The consumer.

                  What value we bring? The best widgets.

                  The problem with this mission statement is that it could apply to any number of companies producing the same widget. There is nothing to distinguish your company or its widgets from any of your competitors widgets.

                  Compare that mission statement to this one:

                  “We provide the highest quality widgets directly to the consumer at an affordable price backed up with a 100% satisfaction guarantee. If our clients aren’t 100% satisfied, we’ll make it right.”

                  What’s the difference?

                  Both mission statements answer all the same questions of what, how, whom and value. But in the second statement, they are differentiating their company from all other competitors by answering the question “what makes us unique”.

                  Another way to read that is, “Why you should buy from us.” In this example, it’s because our widgets are of the highest quality and we stand behind them 100%.

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                  You might have noticed the statement didn’t say that we sell widgets at the lowest possible price. That’s because we are emphasizing quality and satisfaction over price.

                  A different company’s mission statement may emphasize selling widgets at the lowest possible price with little to no mention of a guarantee.

                  Hallmarks of a Good Mission Statement

                  1. Keep It Brief

                  Your mission statement should be no longer than three sentences. This is not your company’s magnum opus.

                  You should be able to distill the what, how, who and why questions into a succinct message.

                  2. Have a Purpose

                  A company’s missions statement should include the reason it even exists.

                  Make clear exactly what the company does with statements like “We strive to provide our customers with …….”

                  3. Include a “How”

                  Take this as an opportunity to differentiate your company from its competitors.

                  How do you provide a product or service that’s different or better than how your competitor provides it?

                  4. Talk About the Value You Bring to the Table

                  This is where you can really set yourself apart from the competition. This is the “why” customers should buy from you.

                  Do you offer the lowest prices? Fastest delivery? Exceptional customer service? Whatever it is that sets you apart and gives your particular products, services or company an advantage talk about it in the mission statement.

                  5. Make Sure It’s Plausible

                  It’s okay to shoot for the stars just to settle for the moon, but not in a mission statement.

                  Being overly ambitious will only set you and your employees up for failure, hurt morale and make you lose credibility. You will also scare away potential investors if they think that you are not being realistic in your mission statement.

                  6. Make It Unique and Distinctive

                  Imagine if someone who knew nothing about your business walked in and saw how it was operating, then they read your mission statement. Would they be able to recognize that mission statement was attached to that business? If not re-work it.

                  7. Think Long Term

                  A mission statement should be narrow enough so that it provides a common framework for the existing business, but open enough to allow for longer term goals. It should be able to grow as the business grows.

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                  8. Get Feedback

                  This is very important, especially from managers and employees.

                  Getting their input can clarify how they currently see the company and their role within the organization. It’s also a good way to get people “on-board,” as studies show that people are more likely to go along with an idea if they feel included in the decision making process beforehand.

                  9. Review Often and Revise as Necessary

                  You should review the missions statement often for two reasons.

                  First, as a reminder of what the essence of the company is. It’s easy to forget when you are in the day to day grind of the business.

                  And two, to make sure that the mission statement is still relevant. Things change, and not everything can be anticipated at the time a mission statement was written.

                  For example, if a mission statement was written before the advent of the internet, a company that use to sell things door to door now probably has a website that people order from. You should always update the mission statement to reflect these changes.

                  The Value of Mission Statements: Why Go Through All of These in the First Place?

                  It may seem like a lot of work just for a few sentences that describe a company, but the value of a well written mission statement should not be discounted.

                  First of all, if you are an entrepreneur, crystallizing the what, how, whom and value questions will keep you focused on the core business and its values.

                  If you are a manager or other employee, knowing the company’s basic tenants will help inform your interactions with both customers and colleagues alike.

                  Strategic Planning

                  A relevant mission statement acts as a framework for strategic planning. It provides guidance and parameters for making strategic decisions for the future of the company.

                  Measuring Performance

                  By having the company’s mission in a concrete form, it also allows for an objective measurement of how well the organization is meeting its stated goals at any one time.

                  Management can identify strengths and weaknesses in the organization based on the criteria set forth in the mission statement and make decisions accordingly.

                  Solidifying the Company’s Goals and Values for Employees

                  Part of a well run organization is nurturing happy and productive employees.

                  As humans, we all have an innate need for both purpose and to be part of something larger than ourselves. Providing employees with a clearly defined mission statement helps to define their role in the larger organization. Thus, fulfilling both of these needs.

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                  Now I’m not saying that a mission statement can overcome low pay and poor working conditions, but with everything else being equal, it can contribute to a happier and more productive workforce.

                  To Hold Management Accountable

                  By creating a mission statement, a company is publicly stating its highest values and goals for the world to see. By doing so, you are inviting both the public and your employees to to scrutinize how well the company lives up to its ideals.

                  So if you state that you only provide the highest quality products, and then offer something less, it’s fair for both the public and the employees to question, and even call for a change in management.

                  If management doesn’t take the mission statement seriously, no one else will either; and the legitimate authority that management rely’s on will be diminished.

                  To Serve as an Example

                  This is the opposite side of the coin from the previous statement. If the highest levels of management are seen taking the mission statement seriously and actively managing within the framework of the statement, that attitude filters down throughout the organization.

                  After all, a good employee knows what’s important to their boss and will take the steps necessary to curry favor with them.

                  Finally, use the company’s mission statement as a way to define roles within the company. You can do this by giving each division in the company a copy of the mission statement and challenge the head of each division to create a mission statement for their respective departments.

                  Their individual mission statements should focus on how each department fits in and ultimately contributes to the success of the company’s overall mission statement. This serves as both a clarifying and a team building exercise for all parts of the organization.

                  Final Thoughts

                  Developing a mission statement is too often just an after-thought, especially for entrepreneurs. We tend to prioritize things that we perceive will give us the biggest “bang for our buck.”

                  Somehow, taking the time and effort to sit down and think seriously about the what, whom, how and value of our business seems like a waste of time. After all, we got in the business to make money and become successful, isn’t that all we need to know?

                  That mindset will probably get you started okay, but if you find yourself having any success at all, you’ll find that there really is such a thing as growing pains.

                  By putting in the time and effort to create a mission statement, you are laying the groundwork that will give you a path to follow in your growth. And isn’t building long term success what we are really after?

                  More Resources About Achieving Business Success

                  Featured photo credit: Fab Lentz via unsplash.com

                  Reference

                  [1] Southwest Airlines: About Page
                  [2] Fit Small Business: 10 Vision Statement Examples To Spark Your Imagination

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