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How to Survive as the Family Tech Support Guy (or Gal)

How to Survive as the Family Tech Support Guy (or Gal)
How to Be the Family Tech Support Guy (or Gal)

    One of the most insidious pressures on tech-savvy people these days is the seemingly constant pressure to provide quick, top-quality computer and web support — to our families. If you happen to do web design, system administration, programming, or other vaguely computer-related work as part of your job, the pressure is magnified all the more.

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    It’s work we do out of love, and usually because we want our family members to succeed at whatever they’re trying to do. Most of the time, we feel more than a little obligated, since it was probably us that got mom to buy a PC, dad to upgrade to DSL, or brother to launch a website for his part-time weekend job in the first place.

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    But it’s a responsibility that can quickly grow to wreak havoc on our schedules. You soon find yourself barraged with calls, making house calls, and squeezing in last-minute requests. It’s like the freelancer’s worst nightmare client, except a) you’re not being paid, b) you can’t ask them to take their business elsewhere, and c) you’re expected to offer a lifetime guarantee.

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    Here are a few tips to help keep on top of demands for help from family members. Much of this is modeled after the way a freelancer handles his or her business relations, figuring that what works for a freelancer, who has to work hard to assure their client comes back with future jobs, ought to work well for us in dealing with our families, who (alas?) will keep on giving us work regardless of performance or attitude.

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    • Beware the Curse of Knowledge! The single most important thing to keep in mind when offering your services to your family is that you are a different kind of person than they are. Most people that understand computers well enough to be the “go to” person for their family’s computer woes are actually interested in how computers work and curious about what else it can do. Not so The Others; they’re in search of simple answers that don’t have to explain anything other than how to do task x. This can get frustrating — you say “click on the file menu” and they say “huh?” Don’t assume familiarity with even the most basic tasks (except the whole thing about not talking into the mouse). Don’t talk down to them, but keep it simple and clear. Try reminding yourself that this person gave birth to you/taught you to ride a bike/never told mom about the time you were smoking behind the gym/brought you into this world and can take you out/loves you despite your faults.
    • Get a brief. What exactly does your family member want you to do? Just like a designer wouldn’t start a project without knowing what her client’s needs were, you shouldn’t undertake a project for family without them taking the time to detail what they want. Otherwise you may find you’ve spent a lot of time on something that will never get used.
    • Schedule. Make the best estimate of how long the task will take and schedule it in just like a professional gig. It’s tempting to take on jobs for family members as either a) immediate-priority, drop everything tasks, or b) spare-time tasks. The first will cause stress and the neglect of other projects, the second will cause resentment in family members who feel you’re blowing off something that is really important to them. So let them know when you’ll be able to work on it, explaining that you’d like to give them the attention they deserve without distractions.
    • Learn to say “no”. It’s hard enough saying “no” to a boss or client, I know. But you have to be realistic, too — sometimes family work would be better served by someone else in your family (and boy will they appreciate the referral!) or by a professional. And sometimes you simply cannot find the time to do a good job.
    • Invoice. This doesn’t apply to all cases — when mom needs help setting up her new email account, for example — but some tasks are big and should really be done by a professional. If you happen to be such a professional, let your family member know that you can offer them a nice “family discount” but the job is too big to take on for free. Obviously you’ll want to use your judgment here, but don’t let yourself be taken advantage of — if taking on a task for a family member means you’ll have to give up paid work, you deserve to be compensated.
    • Know your limits. Don’t take on jobs that are too far beyond your own abilities. There’s a world of difference between figuring out how to install a new CPU on your own PC and doing the same on mom’s computer, screwing up, and depriving her of her online Boggle matches and email from her grandkids. Keep the experimentation at home and know when to turn your family member over to a pro.
    • Upsell. If you’re doing a logo for your sister-in-law’s in-home lingerie sales business, why not offer to throw in letterhead for half your usual price? OK, I’m just kidding — I suppose it is possible to take the whole “client relations” thing too far when dealing with family.

    Working for family can feel like extortion sometimes — it’s not entirely fair that everyone leans on you for help, and you have very little choice in the matter. Remember that, despite the frustrations, requests for help from family are a sign of pride in your accomplishments and a recognition of your value.

    Bonus Tip: install LogMeIn Free on all your family member’s computers and link them to your account. Then you’ll be able to log in to their computers from home and work on it just like you would if you were in front of the computer itself. This is obviously no good for problems when the computer won’t boot or there’s a hardware problem, but for little things like setting up email, updating a program, or troubleshooting a network connection, it’s just the thing. And it’s free.

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    Last Updated on November 5, 2020

    How to Get out of a Rut: 12 Useful Ways to Get Unstuck

    How to Get out of a Rut: 12 Useful Ways to Get Unstuck

    Have you gotten into a rut before? Or are you in a rut right now?

    You know you’re in a rut when you run out of ideas and inspiration. A rut can manifest as a productivity vacuum and be a reason why you aren’t getting results. Even as you spend more time on your work, you can’t seem to get anything constructive done. Is it possible to learn how to get out of a rut?

    Over time, I have tried and found several methods that are helpful to pull me out of a rut. If you experience ruts too, whether as a working professional, a writer, a blogger, or a student, you will find these useful. Here are 12 of my personal tips to get out of ruts:

    1. Work on Small Tasks

    When you are in a rut, tackle it by starting small. Clear away your smaller tasks that have been piling up. Reply to your emails, organize your documents, declutter your work space, and reply to private messages.

    Whenever I finish doing that, I generate positive momentum, which I bring forward to my work.

    If you have a large long-term goal you can’t wait to get started on, break it down into smaller objectives first. This will help each piece feel manageable and help you feel like you’re moving closer to your goal.

    You can learn more about goals vs objectives here.

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    2. Take a Break From Your Work Desk

    When you want to learn how to get out of a rut, get yourself away from your desk and go take a walk. Go to the bathroom, walk around the office, or go out and get a snack. According to research, your productivity is best when you work for 50 minutes to an hour and then take a 15-20 minute break[1].

    Your mind may be too bogged down and will need some airing. By walking away from your computer, you may create extra space for new ideas that were hiding behind high stress levels.

    3. Upgrade Yourself

    Take the down time to upgrade your knowledge and skills. Go to a seminar, read up on a subject of interest, or start learning a new language. Or any of the 42 ways here to improve yourself.

    The modern computer uses different typefaces because Steve Jobs dropped in on a calligraphy class back in college[2]. How’s that for inspiration?

    4. Talk to a Friend

    Talk to someone and get your mind off work for a while. Relying on a support system is a great way to work on self-care when you’re learning how to get out of a rut.

    Talk about anything, from casual chatting to a deep conversation about something you really care about. You will be surprised at how the short encounter can be rejuvenating in its own way.

    5. Forget About Trying to Be Perfect

    If you are in a rut, the last thing you want to do is step on your own toes with perfectionist tendencies. Perfectionism can lead you to fear failure, which can ultimate hinder you even more if you’re trying to find motivation to work on something new.

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    If you allow your perfectionism to fade, soon, a little trickle of inspiration will come, and then it’ll build up with more trickles. Before you know it, you have a whole stream of ideas.

    Learn more about How Not to Let Perfectionism Secretly Screw You Up.

    6. Paint a Vision to Work Towards

    If you are continuously getting in a rut with your work, maybe there’s no vision inspiring you to move forward.

    Think about why you are doing this, and what you are doing it for. What is the ultimate goal or vision you have for your life?

    Make it as vivid as possible. Make sure it’s a vision that inspires you and use that to trigger you to action. You can use the power of visualization or even create a vision board if you like to have something to physically remind you of your goals.

    7. Read a Book (or Blog)

    The things we read are like food for our brain. If you are out of ideas, it’s time to feed your brain with great material.

    Here’s a list of 40 books you can start off with. You can also stock your browser with only the feeds of high quality blogs and follow writers who inspire and motivate you. Find something that interests you and start reading.

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    8. Have a Quick Nap

    If you are at home, take a quick nap for about 20-30 minutes. This clears up your mind and gives you a quick boost. Nothing quite like starting off on a fresh start after catching up on sleep[3].

    Try a nap if you want to get out of a rut

      One Harvard study found that “whether they took long naps or short naps, participants showed significant improvement on three of the four tests in the study’s cognitive-assessment battery”[4].

      9. Remember Why You Are Doing This

      Sometimes we lose sight of why we do what we do, and after a while we become jaded. A quick refresher on why you even started on this project will help.

      What were you thinking when you thought of doing this? Retrace your thoughts back to that moment. Recall your inspiration, and perhaps even journal about it to make it feel more tangible.

      10. Find Some Competition

      When we are learning how to get out of a rut, there’s nothing quite like healthy competition to spur us forward. If you are out of ideas, then check up on what people are doing in your space.

      Colleagues at work, competitors in the industry, competitors’ products and websites, and networking conventions can all inspire you to get a move on. However, don’t let this throw you back into your perfectionist tendencies or low self-esteem.

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      11. Go Exercise

      Since you are not making headway at work, you might as well spend the time getting into shape and increasing dopamine levels. Sometimes we work so much that we neglect our health and fitness. Go jog, swim, cycle, or whatever type of exercise helps you start to feel better.

      As you improve your physical health, your mental health will improve, too. The different facets of ourselves are all interlinked.

      If you need ideas for a quick workout, check out the video below:

      12. Take a Few Vacation Days

      If you are stuck in a rut, it’s usually a sign that you have been working too long and too hard. It’s time to get a break.

      Beyond the quick tips above, arrange one or two days to take off from work. Don’t check your (work) emails or do anything work-related. Relax, do your favorite activities, and spend time with family members. You will return to your work recharged and ready to start.

      Contrary to popular belief, the world will not end from taking a break from your work. In fact, you will be much more ready to make an impact after proper rest.

      More Tips to Help You Get out of a Rut

      Featured photo credit: Ashkan Forouzani via unsplash.com

      Reference

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