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How to Survive as the Family Tech Support Guy (or Gal)

How to Survive as the Family Tech Support Guy (or Gal)
How to Be the Family Tech Support Guy (or Gal)

    One of the most insidious pressures on tech-savvy people these days is the seemingly constant pressure to provide quick, top-quality computer and web support — to our families. If you happen to do web design, system administration, programming, or other vaguely computer-related work as part of your job, the pressure is magnified all the more.

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    It’s work we do out of love, and usually because we want our family members to succeed at whatever they’re trying to do. Most of the time, we feel more than a little obligated, since it was probably us that got mom to buy a PC, dad to upgrade to DSL, or brother to launch a website for his part-time weekend job in the first place.

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    But it’s a responsibility that can quickly grow to wreak havoc on our schedules. You soon find yourself barraged with calls, making house calls, and squeezing in last-minute requests. It’s like the freelancer’s worst nightmare client, except a) you’re not being paid, b) you can’t ask them to take their business elsewhere, and c) you’re expected to offer a lifetime guarantee.

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    Here are a few tips to help keep on top of demands for help from family members. Much of this is modeled after the way a freelancer handles his or her business relations, figuring that what works for a freelancer, who has to work hard to assure their client comes back with future jobs, ought to work well for us in dealing with our families, who (alas?) will keep on giving us work regardless of performance or attitude.

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    • Beware the Curse of Knowledge! The single most important thing to keep in mind when offering your services to your family is that you are a different kind of person than they are. Most people that understand computers well enough to be the “go to” person for their family’s computer woes are actually interested in how computers work and curious about what else it can do. Not so The Others; they’re in search of simple answers that don’t have to explain anything other than how to do task x. This can get frustrating — you say “click on the file menu” and they say “huh?” Don’t assume familiarity with even the most basic tasks (except the whole thing about not talking into the mouse). Don’t talk down to them, but keep it simple and clear. Try reminding yourself that this person gave birth to you/taught you to ride a bike/never told mom about the time you were smoking behind the gym/brought you into this world and can take you out/loves you despite your faults.
    • Get a brief. What exactly does your family member want you to do? Just like a designer wouldn’t start a project without knowing what her client’s needs were, you shouldn’t undertake a project for family without them taking the time to detail what they want. Otherwise you may find you’ve spent a lot of time on something that will never get used.
    • Schedule. Make the best estimate of how long the task will take and schedule it in just like a professional gig. It’s tempting to take on jobs for family members as either a) immediate-priority, drop everything tasks, or b) spare-time tasks. The first will cause stress and the neglect of other projects, the second will cause resentment in family members who feel you’re blowing off something that is really important to them. So let them know when you’ll be able to work on it, explaining that you’d like to give them the attention they deserve without distractions.
    • Learn to say “no”. It’s hard enough saying “no” to a boss or client, I know. But you have to be realistic, too — sometimes family work would be better served by someone else in your family (and boy will they appreciate the referral!) or by a professional. And sometimes you simply cannot find the time to do a good job.
    • Invoice. This doesn’t apply to all cases — when mom needs help setting up her new email account, for example — but some tasks are big and should really be done by a professional. If you happen to be such a professional, let your family member know that you can offer them a nice “family discount” but the job is too big to take on for free. Obviously you’ll want to use your judgment here, but don’t let yourself be taken advantage of — if taking on a task for a family member means you’ll have to give up paid work, you deserve to be compensated.
    • Know your limits. Don’t take on jobs that are too far beyond your own abilities. There’s a world of difference between figuring out how to install a new CPU on your own PC and doing the same on mom’s computer, screwing up, and depriving her of her online Boggle matches and email from her grandkids. Keep the experimentation at home and know when to turn your family member over to a pro.
    • Upsell. If you’re doing a logo for your sister-in-law’s in-home lingerie sales business, why not offer to throw in letterhead for half your usual price? OK, I’m just kidding — I suppose it is possible to take the whole “client relations” thing too far when dealing with family.

    Working for family can feel like extortion sometimes — it’s not entirely fair that everyone leans on you for help, and you have very little choice in the matter. Remember that, despite the frustrations, requests for help from family are a sign of pride in your accomplishments and a recognition of your value.

    Bonus Tip: install LogMeIn Free on all your family member’s computers and link them to your account. Then you’ll be able to log in to their computers from home and work on it just like you would if you were in front of the computer itself. This is obviously no good for problems when the computer won’t boot or there’s a hardware problem, but for little things like setting up email, updating a program, or troubleshooting a network connection, it’s just the thing. And it’s free.

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    Last Updated on September 18, 2020

    7 Simple Rules to Live by to Get in Shape in Two Weeks

    7 Simple Rules to Live by to Get in Shape in Two Weeks

    Learning how to get in shape and set goals is important if you’re looking to live a healthier lifestyle and get closer to your goal weight. While this does require changes to your daily routine, you’ll find that you are able to look and feel better in only two weeks.

    Over the years, I’ve learned a lot about what it takes to get in shape. Although anyone can cover the basics (eat right and exercise), there are some things that I could only learn through trial and error. Let’s cover some of the most important points for how to get in shape in two weeks.

    1. Exercise Daily

    It is far easier to make exercise a habit if it is a daily one. If you aren’t exercising at all, I recommend starting by exercising a half hour every day. When you only exercise a couple times per week, it is much easier to turn one day off into three days off, a week off, or a month off.

    If you are already used to exercising, switching to three or four times a week to fit your schedule may be preferable, but it is a lot harder to maintain a workout program you don’t do every day.

    Be careful to not repeat the same exercise routine each day. If you do an intense ab workout one day, try switching it up to general cardio the next. You can also squeeze in a day of light walking to break up the intensity.

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    If you’re a morning person, check out these morning exercises that will start your day off right.

    2. Duration Doesn’t Substitute for Intensity

    Once you get into the habit of regular exercise, where do you go if you still aren’t reaching your goals? Most people will solve the problem by exercising for longer periods of time, turning forty-minute workouts into two hour stretches. Not only does this drain your time, but it doesn’t work particularly well.

    One study shows that “exercising for a whole hour instead of a half does not provide any additional loss in either body weight or fat”[1].

    This is great news for both your schedule and your levels of motivation. You’ll likely find it much easier to exercise for 30 minutes a day instead of an hour. In those 30 minutes, do your best to up the intensity to your appropriate edge to get the most out of the time.

    3. Acknowledge Your Limits

    Many people get frustrated when they plateau in their weight loss or muscle gaining goals as they’re learning how to get in shape. Everyone has an equilibrium and genetic set point where their body wants to remain. This doesn’t mean that you can’t achieve your fitness goals, but don’t be too hard on yourself if you are struggling to lose weight or put on muscle.

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    Acknowledging a set point doesn’t mean giving up, but it does mean realizing the obstacles you face.

    Expect to hit a plateau in your own fitness results[2]. When you expect a plateau, you can manage around it so you can continue your progress at a more realistic rate. When expectations meet reality, you can avoid dietary crashes.

    4. Eat Healthy, Not Just Food That Looks Healthy

    Know what you eat. Don’t fuss over minutia like whether you’re getting enough Omega 3’s or tryptophan, but be aware of the big things. Look at the foods you eat regularly and figure out whether they are healthy or not. Don’t get fooled by the deceptively healthy snacks just pretending to be good for you.

    The basic nutritional advice includes:

    • Eat unprocessed foods
    • Eat more veggies
    • Use meat as a side dish, not a main course
    • Eat whole grains, not refined grains[3]

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    Eat whole grains when you want to learn how to get in shape.

      5. Watch Out for Travel

      Don’t let a four-day holiday interfere with your attempts when you’re learning how to get in shape. I don’t mean that you need to follow your diet and exercise plan without any excursion, but when you are in the first few weeks, still forming habits, be careful that a week long break doesn’t terminate your progress.

      This is also true of schedule changes that leave you suddenly busy or make it difficult to exercise. Have a backup plan so you can be consistent, at least for the first month when you are forming habits.

      If travel is on your schedule and can’t be avoided, make an exercise plan before you go[4], and make sure to pack exercise clothes and an exercise mat as motivation to keep you on track.

      6. Start Slow

      Ever start an exercise plan by running ten miles and then puking your guts out? Maybe you aren’t that extreme, but burnout is common early on when learning how to get in shape. You have a lifetime to be healthy, so don’t try to go from couch potato to athletic superstar in a week.

      If you are starting a running regime, for example, run less than you can to start. Starting strength training? Work with less weight than you could theoretically lift. Increasing intensity and pushing yourself can come later when your body becomes comfortable with regular exercise.

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      7. Be Careful When Choosing a Workout Partner

      Should you have a workout partner? That depends. Workout partners can help you stay motivated and make exercising more fun. But they can also stop you from reaching your goals.

      My suggestion would be to have a workout partner, but when you start to plateau (either in physical ability, weight loss/gain, or overall health) and you haven’t reached your goals, consider mixing things up a bit.

      If you plateau, you may need to make changes to continue improving. In this case it’s important to talk to your workout partner about the changes you want to make, and if they don’t seem motivated to continue, offer a thirty day break where you both try different activities.

      I notice that guys working out together tend to match strength after a brief adjustment phase. Even if both are trying to improve, something seems to stall improvement once they reach a certain point. I found that I was able to lift as much as 30-50% more after taking a short break from my regular workout partner.

      Final Thoughts

      Learning how to get in shape in as little as two weeks sounds daunting, but if you’re motivated and have the time and energy to devote to it, it’s certainly possible.

      Find an exercise routine that works for you, eat healthy, drink lots of water, and watch as the transformation begins.

      More Tips on Getting in Shape

      Featured photo credit: Alexander Redl via unsplash.com

      Reference

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