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Give Your Customers a Break (and Better Data Reception)

Give Your Customers a Break (and Better Data Reception)


    Have you ever been stuck as a customer in a large structure that functions like a black hole for cellular and broadband wifi?

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    If you have, you know the fury-inducing helplessness that accompanies being cut off from instantaneous access to whatever data you want.  If you own or manage any business that has a captive audience for more than a few minutes, this article is directed at you in hopes of aiding in the reduction of your clients’ stress and the enhancement of your customer service reputation.

    I’ve written several articles previously on the fact that an inability to access data all of the time is good – and how to manage it – but the truth of the matter is if you haven’t planned for it, or you’re frequently caught in one of these places, it’s likely to be far less serenity-enhancing and far more stress-inducing.  The effect of this inability to access data actually reduces your productivity instead of enhancing it if you had planned to work through your GTD @Phone or @Internet contexts. In fact, if you find it particularly troublesome, you may find this piece on “iDisorders” of interest.

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    If you’re one of the folks who owns or manages a business, such as a restaurant, grocery store, car repair shop, department store, office building, or hospital whose building functions like a cellular black hole, and you aren’t providing free wifi, you’re making your clients’ lives more stressful.  I’m likely to stop being your client over this, whereas some others might tolerate it long enough to boost their blood pressure to dangerous levels.  It’s like the old adage about boiling a frog (although I would never advocate such a thing); if you throw it in hot water, it jumps out.  If you slowly raise the temperature, the frog sits comfortably until it overheats dangerously.

    It’s 2012. If you can afford to operate a business that caters to customers who are required to wait, you can afford to save them from a dark hellhole of no broadband cellular signal.  You can do this by providing free wifi so they can access data services.

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    Solving this problem, and making your clients happier (or at least less stressed), is easy. Two effective solutions are:

    • Install a wifi access point and make it free for clients. Invest in a lot of bandwidth…more than you think you need. At least as much as your geeky neighbor kid says you need. Ask him or her. You’ll probably get a good answer.  If you find you bought more wifi than your customers are using, yet you still have a waiting area full of customers, try streaming some movies or the news to a tv connected to the router.
    • Install microcell repeaters. Pricey, but worth it in client satisfaction if you have a captive clientele.  Sure, the ability to access free broadband wifi will satisfy a great many people – clients and employees on break – but the ability to make calls inside a building that otherwise blocks them due to weak signal is a huge boon to everyone who has a phone.

    (Photo credit: Wifi Road Sign via Shutterstock)

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    Published on October 16, 2018

    7 Clever Goal Tracker Apps to Help You Make the Most of Your Business

    7 Clever Goal Tracker Apps to Help You Make the Most of Your Business

    There’s nothing more fulfilling than the sense of accomplishment you get by achieving your business goals.

    Gone are the days when you used pen and paper to take notes and manage your work day. As millennials are relying heavily on technology to manage almost everything from finances to their personal fitness, goal tracking apps are also becoming increasingly popular.[1]

    In this piece, we will shed some light on 7 such goal tracking apps that you can use to streamline your operations.

    I have handpicked these apps from a software rating web services site Best Online Reviews. Industry experts review software on these websites and help businesses to find the right solutions to meet their various, unique business requirements.

    1. Aha!

      Aha! is a California-based roadmap software provider and offers excellent goal tracking app that lets you define goals and objectives for projects. The app also lets you list out primary tasks and allows you to focus on them.

      Hosted securely on the cloud, the app offers enhanced communication tools for sharing updates through emails with select colleagues or the entire organization.

      Aha! is available on multiple platforms such as the web, Android, iOS, Windows, etc. and starts from $59 per month per user.

      Available for Web

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      2. Asana

        Asana is one of the more popular project management apps available for businesses. It lets you organize all your team’s work, such as setting up and tracking goals, creating tasks, sharing files and notes, etc.

        Asana also allows your team to organize all their tasks and focus on urgent priorities. Moreover, the app offers a delightful user experience that makes task management simple and easy.

        Asana is available on multiple platforms from PCs and Mac to iOS and Android. Multi-channel adaptability makes Asana the perfect choice to track your goals anytime, from anywhere.

        Available for iOS | Android | Web

        3. Basecamp

          Basecamp is an excellent tool to manage all your team’s projects and keep your activities organized. It opens a new thread for every task and that task is visible by the whole team.

          With Basecamp, you can schedule tasks, add to-dos, discuss tasks by adding comments, add files and attachments, and much more.

          The app is available on both mobile and desktop platforms and costs $99 per month. It is available on the web, Android, and iOS platforms and offers excellent multi-channel access.

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          Available for iOS | Android | Web

          4. Forecast

            An efficient tool for successful task management, Forecast is also a popular goal tracking app. Apart from effective milestone tracking, the app also offers convenient status reporting.

            Forecast uses project history to let you know the status of your current work. Moreover, it uses the power of artificial intelligence (AI) to provide high-quality assistance. It is a robust app for small teams to track goals and time.

            Forecast is available for free and comes with Android and iOS app support. The premium version of the app starts from $19 per month per user.

            Available for Web

            5. Wrike

              Wrike is a cloud-based collaboration and project management app that successfully manages projects from start to finish. It lets you create tasks, track work progress and retrieve reports with ease.

              The app also gives real-time work updates and helps team members to understand their work priorities. A custom report builder helps you to generate in-depth reporting.

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              Wrike’s premium version is available from $9.80 per month per user and is available on multiple platforms.

              Available for iOS | Android | Web

              6. Todo.vu

                Todo.vu is a unique platform that delivers enhanced customer relationship management (CRM), task management, time tracking, and billing functionality in a single app.

                According to Capterra, it’s an ideal app for freelancers and consultants, who are looking for tools to improve efficiency and transparency.

                Although the app is free to use with basic features, the premium plan starts from $5 per month per user. The app also comes with calendar sync and task reminder functionality to keep you on track, always.

                Available for Web

                7. Flock

                  Looking for a tool to simplify task management? Try out Flock.

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                  Flock comes with enhanced goal tracking and additional features like instant messaging.

                  Moreover, Flock offers tons of integrations with tools such as Google, MailChimp, Jira, Dropbox, etc. It is a powerful tool that’s packed with robust features such as reminders, notes, polls and to-dos.

                  Even though you can use the tool for free, the paid version of Flock is available from $4.50 per month per user.

                  Available for iOS | Android | Web

                  Conclusion

                  Businesses need high-quality project management tools to streamline collaboration and operations. Enhanced goal tracking apps make it easy for your team to improve productivity by keeping its tasks organized.

                  But it’s essential that you choose an app that meets your unique business requirements. You can choose from the above-mentioned apps to streamline operations and improve the productivity of your team.

                  Featured photo credit: Alvaro Reyes via unsplash.com

                  Reference

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