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7 Email Myths That Plague the Workplace

7 Email Myths That Plague the Workplace

    Myths about how to best do email abound. Some are explicitly stated and drummed into your head, and some are the unspoken expectations of the modern corporate world. To succeed at tackling the big email time sink and making email woes a thing of your past, you need to acknowledge these myths for what they are, and implement a system that works.

    Systems need good foundations in order to work, and when an effective email management system fails, it’s usually because the user couldn’t separate these myths from their approach.

    1. Good organization is the best way to stay on top of email.

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    It’s not. Turning emails into actions and archiving everything else is the best way to stay on top of email. Organizing each message into a different folder might be handy for other reasons, such as digging out a paper trail for your lawyer when you get sued, but it’s not handy for “staying on top of” email. There is no correlation between the folder your message is in (unless we’re talking about the inbox) and your level of email efficiency.

    2. You need to reply to every message.

    Some messages simply don’t need a reply. You should only reply if you have something valuable to add to the communication. Sure, you might feel the sting of guilt as you get used to this concept and stop replying to every message you get, but if you want to reclaim your time, it’s an adjustment you must make.

    If there are people you communicate with regularly who expect a reply even when you have nothing to add, you need to educate them rather than succumb to their demands. The biggest problem with email productivity is that people simply won’t put up a little resistance to those who don’t know how to use email effectively.

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    3. You need to reply to every message… as soon as you receive it.

    Worse than myth number two is the myth that you should reply to every message the second you get it. Nothing is accomplished by this. There are always exceptions to every rule—if you work in a newsroom, waiting an hour for information is like waiting a week—but they probably don’t apply to you. Don’t find excuses to reply to every message every minute of the day; just say no.

    Replying to every message you receive is a time sink. Replying to every message as soon as you receive it is sheer irresponsibility—ironically, many people do this to create the illusion of productivity and responsibility.

    4. Emails should be about (insert number) words.

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    The appropriate length for an email is dependent on what the email is about and how much the recipient already knows about the topic, and how much they need to know about the topic in order to act on it. If it doesn’t need to be more than a sentence, never make it more than a sentence. If the email is incomplete in three or four paragraphs, keep writing until the email is complete, but make every word count and edit like crazy before you hit send.

    Part of maintaining good email productivity is maintaining good email etiquette; you could call it the “email karma” rule.

    5. Email is a beast that can’t be tamed.

    Sure it can be. The technology is never the problem; the people using it are. The question is: are you the problem person, or is it the people sending you email? Either way, there are solutions you can implement, whether they involve changing the way you think about and use email or putting up obstacles between yourself and your contacts. Auto responders are one such obstacle that will educate those who are sending you unhelpful email.

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    6. There’s no way to get off that pesky mailing list!

    Of course there is; it’s just a matter of how far you’re willing to take the matter. Spam is illegal, remember, and if it’s truly a mailing list and not just spam from Russia, there’s a way to get your name removed (even if you have to scare the bejeezus out of them with lawyers). It may just take some time and energy. If it’s going to take you more than two minutes, you should simply set up a filter so that you never see messages from that address. If you’re looking for more time in your day, why take the hard route?

    7. Prioritization is a good email productivity tool.

    Prioritization is a good task management tool. If you feel like attaching a priority to an email you’ve received, it’s a good sign that you need to turn that message into an action. On the flip side, sending an email marked as high priority using the prioritization features of your email client has an equally dubious level of usefulness. Not only is there a good chance that the priority level won’t be displayed in the recipient’s email client, it’s a matter of good email etiquette to leave the priority of a given email up to the recipient and let them fit it into the context of their day.

    Email was never designed to help you communicate during an emergency. If there’s an emergency that truly does require immediate attention, pick up the phone or Skype.

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    Joel Falconer

    Editor, content marketer, product manager and writer with 12+ years of experience in the startup, design and tech digital media industries.

    How to Master the Art of Prioritization The Importance of Scheduling Downtime How to Make Decisions Under Pressure 11 Free Mind Mapping Applications & Web Services How to Use Parkinson’s Law to Your Advantage

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    Last Updated on September 28, 2020

    The Pros and Cons of Working from Home

    The Pros and Cons of Working from Home

    At the start of the year, if you had asked anyone if they could do their work from home, many would have said no. They would have cited the need for team meetings, a place to be able to sit down and get on with their work, the camaraderie of the office, and being able to meet customers and clients face to face.

    Almost ten months later, most of us have learned that we can do our work from home and in many ways, we have discovered working from home is a lot better than doing our work in a busy, bustling office environment where we are inundated with distractions and noise.

    One of the things the 2020 pandemic has reminded us is we humans are incredibly adaptable. It is one of the strengths of our kind. Yet we have been unknowingly practicing this for years. When we move house we go through enormous upheaval.

    When we change jobs, we not only change our work environment but we also change the surrounding people. Humans are adaptable and this adaptability gives us strength.

    So, what are the pros and cons of working from home? Below I will share some things I have discovered since I made the change to being predominantly a person who works from home.

    Pro #1: A More Relaxed Start to the Day

    This one I love. When I had to be at a place of work in the past, I would always set my alarm to give me just enough time to make coffee, take a shower, and change. Mornings always felt like a rush.

    Now, I can wake up a little later, make coffee and instead of rushing to get out of the door at a specific time, I can spend ten minutes writing in my journal, reviewing my plan for the day, and start the day in a more relaxed frame of mind.

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    When you start the day in a relaxed state, you begin more positively. You find you have more clarity and more focus and you are not wasting energy worrying about whether you will be late.

    Pro #2: More Quiet, Focused Time = Increased Productivity

    One of the biggest difficulties of working in an office is the noise and distractions. If a colleague or boss can see you sat at your desk, you are more approachable. It is easier for them to ask you questions or engage you in meaningless conversations.

    Working from home allows you to shut the door and get on with an hour or two of quiet focused work. If you close down your Slack and Email, you avoid the risk of being disturbed and it is amazing how much work you can get done.

    An experiment conducted in 2012 found that working from home increased a person’s productivity by 13%, and more recent studies also find significant increases in productivity.[1]

    When our productivity increases, the amount of time we need to perform our work decreases, and this means we can spend more time on activities that can bring us closer to our family and friends as well as improve our mental health.

    Pro #3: More Control Over Your Day

    Without bosses and colleagues watching over us all day, we have a lot more control over what we do. While some work will inevitably be more urgent than others, we still get a lot more choice about what we work on.

    We also get more control over where we work. I remember when working in an office, we were given a fixed workstation. Some of these workstations were pleasant with a lot of natural sunlight, but other areas were less pleasant. It was often the luck of the draw whether we find ourselves in a good place to work or not.

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    By working from home we can choose what work to work on and whether we want to face a window or not. We can get up and move to another place, and we can move from room to room. And if you have a garden, on nice days you could spend a few hours working outside.

    Pro #4: You Get to Choose Your Office Environment

    While many companies will provide you with a laptop or other equipment to do your work, others will give you an allowance to purchase your equipment. But with furniture such as your chair and desk, you have a lot of freedom.

    I have seen a lot of amazing home working spaces with wonderful sets up—better chairs, laptop stands that make working from a laptop much more ergonomic and therefore, better for your neck.

    You can also choose your wall art and the little nick-nacks on your desk or table. With all this freedom, you can create a very personal and excellent working environment that is a pleasure to work in. When you are happy doing your work, you will inevitably do better work.

    Con #1: We Move a Lot Less

    When we commute to a place of work, there is movement involved. Many people commute using public transport, which means walking to the bus stop or train station. Then, there is the movement at lunchtime when we go out to buy our lunch. Working in a place of work requires us to move more.

    Unfortunately, working from home naturally causes us to move less and this means we are not burning as many calories as we need to.

    Moving is essential to our health and if you are working from home you need to become much more aware of your movement. To ensure you are moving enough, make sure you take your lunch breaks. Get up from your desk and move. Go outside, if you can, and take a walk. And, of course, refrain from regular trips to the refrigerator.

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    Con #2: Less Human Interaction

    One of the nicest things about bringing a group of people together to work is the camaraderie and relationships that are built over time. Working from home takes us away from that human interaction and for many, this can cause a feeling of loss.

    Humans are a social species—we need to be with other people. Without that connection, we start to feel lonely and that can lead to mental health issues.

    Zoom and Microsoft Teams meeting cannot replace that interaction. Often, the interactions we get at our workplaces are spontaneous. But with video calls, there is nothing spontaneous—most of these calls are prearranged and that’s not spontaneous.

    This lack of spontaneous interaction can also reduce a team’s ability to develop creative solutions—there’s just something about a group of incredibly creative people coming together in a room to thrash out ideas together that lends itself to creativity.

    While video calls can be useful, they don’t match the connection between a group of people working on a solution together.

    Con #3: The Cost of Buying Home Office Equipment

    Not all companies are going to provide you with a nice allowance to buy expensive home office equipment. 100% remote companies such as Doist (the creators of Todoist and Twist) provide a $2,000 allowance to all their staff every two years to buy office equipment. Others are not so generous.

    This can prove to be expensive for many people to create their ideal work-from-home workspace. Many people must make do with what they already have, and that could mean unsuitable chairs that damage backs and necks.

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    For a future that will likely involve more flexible working arrangements, companies will need to support their staff in ways that will add additional costs to an already reduced bottom line.

    Con #4: Unique Distractions

    Not all people have the benefit of being able to afford childcare for young children, and this means they need to balance working and taking care of their kids.

    For many parents, being able to go to a workplace gives them time away from the noise and demands of a young family, so they could get on with their work. Working from home removes this and can make doing video calls almost impossible.

    To overcome this, where possible, you need to set some boundaries. I know this is not always possible, but it is something you need to try. You should do whatever you can to make sure you have some boundaries between your work life and home life.

    Final Thoughts

    Working from home can be hugely beneficial for many people, but it can also bring serious challenges to others.

    We are moving towards a new way of working. Therefore, companies need to look at both the pros and cons of working from home and be prepared to support their staff in making this transition. It will not be impossible, but a lot of thought will need to go into it.

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    Featured photo credit: Standsome Worklifestyle via unsplash.com

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