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6 Web-based CRM Applications Side-by-Side

6 Web-based CRM Applications Side-by-Side

    Customer relationship management software is important for businesses that are both small and large. Freelancers and small businesses need such a system as much as large businesses and enterprises do. Well, maybe you need it a bit more if you have millions of customers, but that said: managing your customer relationships is not only tricky and often complicated, it’s essential to running a successful business.

    Software makes such a complicated and time-consuming aspect of your business easier to handle and more efficient. There are many web-based CRM applications available, so let’s take a look at a few of the options available to you.

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    Highrise

    Highrise is the popular CRM from 37signals, developers of many other popular productivity web apps. There’s no free option, and the prices are a bit marked up – you’re probably paying for the storage space more than anything. Perhaps they’re only targeting enterprise users, but for my uses I’d only want to plonk down for a plan if it had more power than the cheapest option while costing less than the $50/month option.

    Highrise’s main features are a shared company address book, built-in task management, contact histories and cases, which allows you to keep case notes on a contact, along with other files.

    PipelineDeals

    PipelineDeals delivers a sigh of relief with a monthly cost of $15 per user, and unlimited data storage is included in that price. PipelineDeals is very sales-oriented, as the name implies, focusing on tracking your sales, keeping a sales calendar, tracking your leads and organizing sales documents, so if you’re in a sales environment this may be one for you to look at. They talk about your sales pipeline a lot too. Who would’ve guessed?

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    Salesforce

    Salesforce is perhaps the most popular CRM in the field, and prices start at $9 a month and go up higher than you can count. There’s also a pretty restricted free account called Personal Edition, which infers that it’s useless for anything business-related. Salesforce tries to integrate the process of managing customer relations with the process of funneling new leads into the system, using Google AdWords integration.

    While it’s popular and quite powerful (and the fact you can manage AdWords campaigns from the app is enticing), it’s another CRM that is highly focused on making sales and not so much on customer relations management.

    Oracle CRM On Demand

    Oracle’s CRM On Demand starts at $70 a month per user. What you get for that $70 is not incredibly clear, with a convoluted website design that makes finding decent information difficult, and copy that’s just badly written. Oracle has some built-in analytics tools and call center integration features that will make it more useful to quite large businesses.

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    I couldn’t find any sign of whether data storage was limited or unlimited, and the website claims that the app requires “Microsoft Windows compatibility.” What kind of a hosted CRM requires you to be on Windows?

    Unfortunately, when a web application’s sales pages are poorly designed, it’s a good indicator that the web app itself is just as bad.

    SugarCRM

    SugarCRM has an on-premise product, but we’re looking at hosted CRMs, so I’m going to look solely at their hosted option, Sugar On-Demand. The cheapest option is $40 a month and will allow you 300 users, though it requires an annual commitment. It also demands that you have five users or more, which is a fairly odd and restrictive move (as if the requirement for an annual commitment was not enough).

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    That said, SugarCRM seems to have a better balance between sales and marketing than some of the other options that focused far too much on one or the other to be an effective CRM. Furthermore, part of customer relationship management is good customer support, and SugarCRM is one of the few hosted options that offers decent customer support features.

    Zoho CRM

    From a perspective of price, Zoho CRM offers one of the best deals. The first three users are free, and after that, the prices are $12 and $25 per user per month for the Professional and Enterprise Editions respectively. The free edition isn’t lacking all that much from the paid versions; it doesn’t let you send email marketing material and there’s no SSL. There are a few other disabled features, but aside from that it’s fairly intact.

    Zoho does a good job of balancing the marketing, sales and support triad, and includes an inventory management system that integrates with the sales process — this obviously prevents any embarassing sales of a product that is out of stock.

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    Published on September 20, 2018

    11 Google Chrome Apps and Features to Help You Get More Done with Less Effort

    11 Google Chrome Apps and Features to Help You Get More Done with Less Effort

    In today’s fast-paced and never-ending busy world, we are overwhelmed by tasks that need to be completed by tight deadlines. With so much technology it is difficult to find the right tools to help boost our efficiency. And, many tools get obsolete so its essential to stay up-to-date to know when you will have to make adjustments to these tools. Independently of where you work, there’s a good chance that you have to be working on a PC or a laptop.

    Do you are feel like you do not have enough time, or cannot accomplish much as of late? It is recommended to take a step back and look at the big picture. Also, you want to explore new and innovative ways to improve productivity.

    In this article, I outline 11 features and apps within the Chrome browser that can help you do just that.

    Minimizing Tabs

    Let’s face it we all have more than a dozen tabs opened on our computers. One neat trick to still keep most of them open is to turn them into pinned tabs. On Google Chrome you can right-click the tab and select “Pin Tab” option. This turns the tab into an icon enabling you to continue multitasking.

    Pinning a tab anchors the tabs on the left of your toolbar; a great benefit of the “Pin Tab” feature is that you can’t close these tabs accidentally since the “X” disappears after pinning them.

    Incognito Mode

    Google Chrome is a very easy-to-use and intuitive. But, Google does collect our browsing data; so to remedy this, you can use Incognito Mode. This feature does not keep your browsing or download history. You can enable or access it in three different ways:

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    1. Press Ctrl/Command+shift+N
    2. Select File Menu and choose New Incognito Window
    3. Download extension New Incognito Window

    This feature is very handy if you’d rather not have your browsing history stored and utilized for future advertisement or suggested pages.

    Save Webpages as PDF Files

    Have you ever browsed interesting or important information and then forgot to bookmark or save it in “favorites”, making it impossible to find again? Chances are you have done this on a number of occasions.

    Thankfully, there is an easy solution. You can save webpages as PDF files. On your keyboard, press control/command+p and you will be able to save webpages as PDFs.

    Open Recently-closed Tabs

    Ever had dozens of tabs opened and all of a sudden your browser shuts down? It has probably happened to all of us. You can easily recover all of your tabs using two approaches. Don’t panic if this happens because there is a workaround and solution for it.

    One is by pressing Ctrl/CMD+Shift+T.

    The other approach is to click on the three vertical dots on your browser and hover over “History”.

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    Solve Mathematical Problems

    Google’s Chrome browser doesn’t just search for relevant and updated information. It is also capable of performing some mathematical problems. Within the omnibox (Chrome’s address or URL bar), you can perform mathematical exercises.

    For example, if you are struggling with percentages you can search 20 percent of x amount and it will instantly provide a result. Pretty handy, right?!

    Play Media Files

    Are you frequently met with difficulties when playing or watch a video files? Well, once again Chrome comes to the rescue. You can can listen or play videos from all sorts of movie or music files (mp3, mp4, .mov, .mkv, .ogv, .webm, .wav, etc.) by simply dragging the file into the search bar.

    In addition, you can view images, PDF files and Microsoft Office files, too.

    Navigate Swiftly Between Tabs

    With all of those tabs opened comes great navigation responsibilities. Rather than clicking through every tab, you can use shortcut keys like Ctrl+Tab to navigate all of the different tabs. Also, you are able to navigate to the first tab by pressing Ctrl-1, Ctrl-2, and so on. If you want to switch to the very last tab, press Ctrl-9.

    Stay Focus(e)d

    Computers nowadays have awesome capabilities.

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    Sometimes we like to get work done, but let’s face it, we’re all human. We sometimes procrastinate by visiting a website we really like, or maybe take a break with watching a flick on Netflix, a video on YouTube or browsing Facebook.

    With Chrome’s StayFocusd extension, you can truly stay focused and get more done in less time.

    This extension naturally helps you stay more productive by limiting the amount of time you spend on websites. You can set the time and it will automatically block those sites after a certain period.

    Grammarly for Editing

    Grammarly is a must have, and it’s really a complete powerhouse. Grammarly helps you check your grammar and spelling for everything you write online.

    You can use it professionally or as a student, which will make the editing process much easier and more efficient. Furthermore, it can automatically check for typos when you send an email, type a Tweet, or post a Facebook comment. It’s like having your own personal copyeditor!

    Loom

    There are times that words in an email or written text in a chat app will just not convey the right meaning.

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    There is a saying that a picture is worth a thousand words. Well, the same is true of videos.

    With Loom, you can capture, narrate and immediately share video recordings of your screen, which will help coworkers understand issues you are facing, or to easily convey an explanation on screen. Plus, with video you will be able to easily walk people through a process, and you can use it to create simple how-to videos.

    Chrome Calendar Extension

    No matter what your level of responsibility is at your job, Google Calendar is another essential resource to have at your fingertips.

    Specifically, you can have this extension added as an icon in the toolbar of your browser, which I highly recommend. Once you add the extension to your browser, you can check for upcoming events with a single click without leaving your current page.

    Final Thoughts

    Google Chrome has definitely evolved from its inception. As you can see you have a very powerful tool that comes as a free installation and is loaded with dozens of capabilities. The above listed Chrome apps can resolve some of the most common obstacles to your time management and productivity.

    Featured photo credit: Andrew Neel via unsplash.com

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