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Using NAKED to Get What You Want

Using NAKED to Get What You Want


    We all have goals, ambitions, and desires.

    In other words, we all want things.

    Maybe we want them for ourselves, maybe we want them for our loved ones, and maybe we want them for our society, or the entire world.

    Whatever it happens to be, we all want something.

    And usually, we need other people to help us or cooperate with us in order to get those things.

    The question is, how do we get them to help out? How do we get them to stop what they’re doing, care about what we’re describing, and get what you want?

    Get What You Want: The Naked Truth

    Hardly anyone will help you just for the sake of helping you; there needs to be something in it for them.

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    This isn’t wrong, and it isn’t unkind, it’s just human nature. Strangers don’t typically help strangers unless there’s a benefit to be had.

    That benefit could be an outcome that they desire, information or knowledge they want, or they could have some kind of personal interest in your success.

    There are occasional altruistic, kind-hearted exceptions, but for the most part, getting someone to take an action that you want them to take can be a challenge. The thing is, though, that there are many occasions when we need to do it; from shopping, to our social lives, with our families, and with our businesses.

    Does this sound a little sleazy to you?

    Well, it certainly can be, but it doesn’t have to be, and really, it SHOULDN’T be.

    So before I get into the nitty gritty of how to convince people that they want what you want, let’s talk a little bit about how NOT to do it…

    Not About Pick-up Artistry or Manipulation

    If you got the impression that you have to trick people into thinking that they want what you want, you got it wrong.

    This is a common misconception in the world of pick-up artistry – pick up artists help people justify doing things that they feel like, but don’t really want, and will probably regret in the morning.

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    This is completely unsustainable in the context of any serious relationship. We’ve all that that friend who always had their hand out – for your time, your advice, even your money, and never returned the favor, or even made any pretense of doing so! It may take a while, but sooner or later you’re going to cut that friend loose!

    You’ve had that experience, haven’t you? Maybe not just with a friend, but in another context?

    We’ll use the example of a purchase (to avoid dredging up last Thanksgiving’s family theater!):

    Think about a time when you hemmed and hawed and finally bought something, maybe against your better judgment, and then learned that it was really, really a mistake. When you went to the snake-oil salesman who convinced you to buy in the first place – they barely took the time to listen to you.

    Did you feel alienated? Angry? Disgusted? Hurt?

    The same feelings crop up, albeit sometimes more slowly and under the radar in less formal relationships; maybe the Homer Simpson-esque neighbor who forever borrows your lawn mower, but lets his dog do its business on your front yard. Someone who uses and takes advantage of the people in their lives is a swindler, the same way the snake-oil salesman and the pick-up artist are.

    No one wants to help a swindler, and you’ll find yourself going it alone sooner than you’d imagine if you manipulate and abuse people.

    All About Seduction and Persuasion

    Seduction and persuasion are a dance – they happen when two people arrive together at a common goal.

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    If you want to seduce and persuade, you have to understand why something is good for you, but also why it’s good for them.

    And I’m not talking in terms of the warm fuzzies someone will get from helping you out (although never underestimate the power of a warm fuzzy); I’m talking about the real, solid benefits a person can get from being able to align their wants and needs with yours. There are several steps to powerful persuasion:

    • Spending time developing a relationship with people first.
    • Listening to what they say and responding honestly.
    • Backing off when you’re goals aren’t aligned – with no hard feelings.
    • And once you get what you want, whether it’s a ride to the mall or a donation to your charity, you take the time to thank the person who helped you.

    You see, seduction and persuasion aren’t always bad – they can be fantastic when the process is transparent. Seduction, when employed correctly, is a pleasure for all parties involved.  Persuasion is the same – it’s the method by which you encourage someone to make a decision that will be good for you both.

    Sexy to You isn’t Sexy to Me!

    What’s sexy and seductive to me, after all, may not be what’s sexy and seductive to you. People respond to different things – that’s what makes the world such a wonderful, fascinating place, and part of what makes human relationships so exciting and rewarding.

    There are “best practices” to be sure: honesty, listening, empathy, etc. — but there is no one best way to engage in the dance of seduction and persuasion.

    The first step in starting the dance of seductive persuasion is getting to know the person you want something from – what makes them tick, what they need and what they value.

    In business, you do this by creating a comprehensive customer profile – a crib sheet on the heart of your ideal customer. Once you know what makes that person tick, you can use the information to give them what they want, when they want it.

    In life, in your relationships, it’s more subtle. You have to spend time thinking about what motivates the person you want something from.

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    If you’re looking for donations to a food bank, you might appeal to a neighbor’s sense of civic duty. You know they have one because they run the flag up every day, make a point of being polite and friendly to passersby, and scrupulously bring out the recycling on the appointed day at the appointed hour.

    Every person has different things that motivate them, and if you take the time to figure out what those things are, and then frame your request in that light, your chances of success are much, much higher.

    And the person you wanted something from will be likely to thank you for the opportunity.

    Now that doesn’t sound too sleazy, does it?

    I’ve done my best to compile this idea into a framework, in a way that is both fun and informative. I call it the Naked Marketing Manifesto, and it will help you identify those motivators in the people you deal with, and then tailor your activities with them so that you end up with happy, loyal, long-term relationships – and not broke and alone and despised by everyone you used to be friends with.

    (Photo credit: Truth Road Sign via Shutterstock)

    Danny Iny (@DannyIny) is the co-founder of Firepole Marketing, the “Freddy Krueger of Blogging”, and the co-author (with Guy Kawasaki, Brian Clark, and many others) of Engagement from Scratch! (available on Amazon, or as a free download). The latest and greatest thing you can get from him (for free, of course) is his Naked Marketing Manifesto, about marketing that really works!

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    Last Updated on January 6, 2021

    14 Ideas on How to Measure Productivity to Make Progress

    14 Ideas on How to Measure Productivity to Make Progress

    Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

    In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

    For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

    For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

    Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

    Knowing this information we can now better determine what course of action to take with salesperson #1.

    Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

    How to Measure Productivity With Management Techniques

    Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

    1. Identify Long and Short-Term Goals

    Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

    For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

    2. Break Down Goals Into Smaller Weekly Objectives

    Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

    Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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    Productivity = number of new customers ÷ number of sales calls made

    3. Create a System

    Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

    This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

    You can do the same thing and just adapt it to your business.

    Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

    Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

    4. Evaluate, Evaluate, Evaluate!

    We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

    If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

    Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

    Just remember that you and your management style contribute directly to your employees’ productivity.

    5. Use a Ratings Scale

    Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

    Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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    It’s also a good way to track long-term progress and growth in areas that need improvement.

    6. Hire “Mystery Shoppers”

    This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

    You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

    You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

    7. Offer Feedback Forms

    Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

    First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

    Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

    You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

    8. Track Cost Effectiveness

    This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

    Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

    Having this information is very useful in forecasting expenses and estimating budgets.

    9. Use Self-Evaluations

    Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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    Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

    10. Monitor Time Management

    This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

    Time Management Tips to Improve Productivity

      The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

      While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

      11. Analyze New Customer Acquisition

      We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

      Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

      For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

      Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

      Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

      From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

      12. Utilize Peer Feedback

      This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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      Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

      Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

      It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

      13. Encourage Innovation and Don’t Penalize Failure

      When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

      Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

      Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

      14. Use an External Evaluator

      Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

      They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

      While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

      Final Thoughts

      These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

      The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

      The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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      Featured photo credit: William Iven via unsplash.com

      Reference

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