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Toward a New Vision of Productivity, Part 5: Drowning in Information

Toward a New Vision of Productivity, Part 5: Drowning in Information

Toward a New Vision of Productivity
    This is the fifth part of a 12-part series I will be posting into January 2009, examining the current understanding of productivity and where the concept might be heading in the future. I invite Lifehack’s readers to be an active part of this conversation, both in comments here and on your own sites (if you have one). I will also soon announce some other venues where I and several others will be discussing some of the issues raised in this series. Stay tuned…

    One of the oft-repeated pieces of modern-day wisdom is that there is simply too much information. We are barraged by email, RSS feeds, websites, 500 cable TV channels, satellite radio, terrestrial radio, billboards, magazines, books, direct mail, white papers, tweets, and more – and we simply aren’t equipped to handle the flow.

    The phrase “information overload” gets almost 1.7 million results of Google. Dealing with this overload is at the core of Tim Ferriss’ best-selling 4-Hour Workweek. Obviously people feel overwhelmed by the sheer amount of information they feel they need to cope with.

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    Stop and think about that for a moment. We live in an information economy. In virtually every field, the difference between success and failure, between profit and loss, between growth and decline is determined by the availability of information. In most cases, it’s fair to say that information is productivity.

    Clearly the inability to cope adequately with information is a major source of stress and unhappiness, and it can also seriously hamper us in our motion towards our goals, whatever those goals may be. Which means that our productivity systems need to take into account the identification, storage, processing, retrieval, and use of information. More importantly, though, our systems – or what I’m coming to think of as our “meta-system”, of which productivity habits are only a part – need to make those flows of information meaningful.

    The High Information Diet

    Some time ago, I suggested that Lifehack readers go on a high information diet, winnowing their pool of sources down to a manageable level using “The Input Test”. Basically, the Input Test asks you to evaluate just what you’re gaining from any source of information and whether you can gain the same thing in some other way.

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    The idea behind the high-information diet is similar to its nutritional analogue, the high-fiber diet. Fiber is an essential part of our diets – while a person on a diet will want to eat less food, they might want to eat more foods that are high in fiber, to take advantage of the nutritional benefits. Likewise with a high-information diet – you might need to limit your intake of data (which is what we’re really talking about; data only becomes information if it informs you somehow, and data consumed indiscriminately does not inform) but you don’t want to limit your intake of quality information. In fact, ideally you want more actionable information, and less irrelevant or non-actionable data.

    The Infovore’s Dilemma

    A high-information diet is only relevant, though, if the point of information is to lend us a competitive advantage of to lead us closer to achieving our goals. The reality is that, while this is often the case, it is not only the case. In fact, I’ve come to believe that when people talk about “information overload” they’re not really talking about identifying information they can act on, but something entirely different. They’re talking about recreational information – information as entertainment.

    Here’s the thing: the average Westerner (along with huge numbers of non-Western elites) is trained primarily as an information processor. It’s what we do, and it’s what we’ve become good at – processing data and transforming it into actionable information. We have become “infovores”, consumers of information in the raw – grazing our way through blogs, news portals, and social media sites the way we graze snacks at the office, working our way from candy dish to vending machine to break room donuts through the course of our day.

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    Like the Willy Lomans of the past, the salesmen of yore who couldn’t stop selling even when they came home off the road, we never stop consuming information – it’s what makes us feel human. Information has become more than just the “stuff” we know; it has become the environment we breathe, the social context in which we live our lives.

    And that’s not the whole of it. Because recreational information-seeking often helps to fill in the gaps left by jobs in which we manipulate information without meaning. So we invest ourselves in more and more obscure topics in search of the meaning that’s missing from our working lives. We don’t have too much information, we have too many interests! We crave stimulation we aren’t getting from our work.

    Information Mastery

    To tame information overload, then, is not simply a matter of restricting ourselves to sources that advance our immediate goals in some way. To do that, we would have to be less than human – we’d have to be working machines, and while that might sound great to employers (hopefully not the ones you and I work for, though!) it’s not at all what real personal productivity is about.

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    Instead, we need to rethink our relationship with information and with work. Because information is, in the end, the building material that meaning is made of. When there’s a gap between our passion and our work, we scatter our attention in search of some glimmer of meaning, and therein lies the problem not in the information itself.

    When I interviewed Liz Strauss a year ago, she made a statement that has stuck with me: “If you align your head and your heart and your purpose… you’re fully self-expressed.” For Strauss, being “fully self-expressed” is akin to finding your calling. We are overwhelmed by information not because our heads are lacking, but because for most of us, our head is at odds with our heart and our purpose. Without fixing that, we are stuck in the empty pursuit of information for its own sake.

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    The Gentle Art of Saying No

    The Gentle Art of Saying No

    No!

    It’s a simple fact that you can never be productive if you take on too many commitments — you simply spread yourself too thin and will not be able to get anything done, at least not well or on time.

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    But requests for your time are coming in all the time — through phone, email, IM or in person. To stay productive, and minimize stress, you have to learn the Gentle Art of Saying No — an art that many people have problems with.

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    What’s so hard about saying no? Well, to start with, it can hurt, anger or disappoint the person you’re saying “no” to, and that’s not usually a fun task. Second, if you hope to work with that person in the future, you’ll want to continue to have a good relationship with that person, and saying “no” in the wrong way can jeopardize that.

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    But it doesn’t have to be difficult or hard on your relationship. Here are the Top 10 tips for learning the Gentle Art of Saying No:

    1. Value your time. Know your commitments, and how valuable your precious time is. Then, when someone asks you to dedicate some of your time to a new commitment, you’ll know that you simply cannot do it. And tell them that: “I just can’t right now … my plate is overloaded as it is.”
    2. Know your priorities. Even if you do have some extra time (which for many of us is rare), is this new commitment really the way you want to spend that time? For myself, I know that more commitments means less time with my wife and kids, who are more important to me than anything.
    3. Practice saying no. Practice makes perfect. Saying “no” as often as you can is a great way to get better at it and more comfortable with saying the word. And sometimes, repeating the word is the only way to get a message through to extremely persistent people. When they keep insisting, just keep saying no. Eventually, they’ll get the message.
    4. Don’t apologize. A common way to start out is “I’m sorry but …” as people think that it sounds more polite. While politeness is important, apologizing just makes it sound weaker. You need to be firm, and unapologetic about guarding your time.
    5. Stop being nice. Again, it’s important to be polite, but being nice by saying yes all the time only hurts you. When you make it easy for people to grab your time (or money), they will continue to do it. But if you erect a wall, they will look for easier targets. Show them that your time is well guarded by being firm and turning down as many requests (that are not on your top priority list) as possible.
    6. Say no to your boss. Sometimes we feel that we have to say yes to our boss — they’re our boss, right? And if we say “no” then we look like we can’t handle the work — at least, that’s the common reasoning. But in fact, it’s the opposite — explain to your boss that by taking on too many commitments, you are weakening your productivity and jeopardizing your existing commitments. If your boss insists that you take on the project, go over your project or task list and ask him/her to re-prioritize, explaining that there’s only so much you can take on at one time.
    7. Pre-empting. It’s often much easier to pre-empt requests than to say “no” to them after the request has been made. If you know that requests are likely to be made, perhaps in a meeting, just say to everyone as soon as you come into the meeting, “Look guys, just to let you know, my week is booked full with some urgent projects and I won’t be able to take on any new requests.”
    8. Get back to you. Instead of providing an answer then and there, it’s often better to tell the person you’ll give their request some thought and get back to them. This will allow you to give it some consideration, and check your commitments and priorities. Then, if you can’t take on the request, simply tell them: “After giving this some thought, and checking my commitments, I won’t be able to accommodate the request at this time.” At least you gave it some consideration.
    9. Maybe later. If this is an option that you’d like to keep open, instead of just shutting the door on the person, it’s often better to just say, “This sounds like an interesting opportunity, but I just don’t have the time at the moment. Perhaps you could check back with me in [give a time frame].” Next time, when they check back with you, you might have some free time on your hands.
    10. It’s not you, it’s me. This classic dating rejection can work in other situations. Don’t be insincere about it, though. Often the person or project is a good one, but it’s just not right for you, at least not at this time. Simply say so — you can compliment the idea, the project, the person, the organization … but say that it’s not the right fit, or it’s not what you’re looking for at this time. Only say this if it’s true — people can sense insincerity.

    Featured photo credit: Pexels via pexels.com

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