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The Disaster Speech and How I Handled It

The Disaster Speech and How I Handled It

    I’ve been told that whatever can go wrong when doing a speech will go wrong at some point in your career. Of course, I like to think I’m different, or perhaps that I’ll be the lucky one and escape some of those challenges. If I just prepare well enough, everything will be OK.

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    Well, this week I had an experience that humbled me. It was as if the Universe was letting me get a real taste of what can go wrong on the day of a speech. First, I showed up at the wrong location. I thought I knew where I was going. I went to the Commonwealth Club instead of the Colony Club! Who knew that there were two clubs in Richmond, Virginia whose names begin with a C! Fortunately the woman who had arranged for me to speak was available by cell phone. And, lucky for me, the Colony Club was only three blocks up on the same street! Whew! I was able to correct that mistake pretty quickly!

    Once I got to the Colony Club and parked, I was unsure if I was in the right parking area. If I was wrong, my car would be towed. I decided to be safe rather than sorry. When I went to back up, there was a van parked behind me, preventing me from moving my car. The owner of the car was nowhere to be seen! Ahhhhh!!!! I decided to take my chances and left my car where it was.

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    When I got into the building I was dismayed to find I would be speaking in a ballroom in the basement. It is very difficult to make basements feel comfortable because they are under ground, usually have insufficient natural light and have the lowest energy in a building. The room proved to be as dismal as I could have imagined. Wall paper and carpeting, no matter how luxurious, just cannot make up for a lack of windows! And, the ceiling may have been a bit lower than normal because it felt like it was pressing down on me. Add to that several enormous columns that blocked my view of some of the participants. And, of course those participants couldn’t see me either! Not an ideal environment for making a speech.

    “Oh, well,” I thought, “At least the people are very nice,” and I began setting up for my speech. First I discovered that the extension cord that had been provided for me would not accommodate my three prong plug. I had accidentally left my extension cord home with supplies I’d organized for a workshop I’m doing this weekend. That problem was quickly solved when I realized that I actually had a cord in my bag that would work. Great!

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    Then I couldn’t get my computer to talk to my projector. I’d set up my equipment many times with no trouble, but this particular day I had difficulty figuring out how to connect all the parts. It may have been that the light in the space was just dim enough to shut down the part of my brain that I need for technology challenges, especially since I am no technology whiz! Finally the woman in charge suggested that I shut down my computer and start over. Good idea! When I began to shut it down it magically began projecting my slides! Yeah! However, I still couldn’t get the remote to connect. The nice woman offered to advance my slides for me. I agreed to that and then remembered that I did have another remote that came with the projector. It worked! I was good to go!

    When it came time to speak I stood up and took the microphone. To my surprise and dismay its cord was too short to reach all the way to where I needed to stand close to my computer. Wonderful! No problem, I’d just speak from the spot where the cord ended. Unfortunately the remote only worked when it was very close to the computer. So, there I was speaking into the microphone and then stretching my body to make the remote advance my slides. Because I was unfamiliar with that remote it took me some time to understand that it was slow to advance the slides. Over and over again I thought it hadn’t gotten the signal to advance and pushed the button again. Then it advanced two slides. Back and forth I went with the slides. What a fiasco!

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    I’m sure it looked like a comedy routine to the participants! What was I doing while all these challenges were occurring? I was thinking, “They told me that whatever can go wrong when speaking will go wrong. I guess this is what they meant!” And, I kept solving the problems right in front of me and kept on speaking. I kept acting professionally, making light of the challenges and moving forward despite the string of obstacles even though I just wanted to scream or pack my bags and call it a day. Fortunately I know my material well enough that I was able to do a good job delivering the content when the correct slide was on the screen. And, fortunately I was speaking to an audience of incredibly kind, patient and understanding people.

    I was so glad when I finished that speech. I felt like I’d run a marathon! And, I’d pulled it off without losing my cool or throwing in the towel. It was like finishing a final exam. I had no hopes for an A on that exam. A passing grade would do. Much to my surprise a number of people came up to ask me questions and bought my book. I thought to myself, “I must have gotten my information across despite the comedy routine and delays!” And, the evaluation forms were all positive. Not one person commented on the comedy of errors they’d witnessed. What a miracle! What a learning experience for me!

    So, the next time you run into obstacles on your path, I recommend that you remember that you just have to solve the next problem in front of you. Had I begun judging myself for my mistakes or allowed myself to ruminate about what the participants must be thinking of me, I could not have kept moving forward. Those thoughts would have shut down my creative energy and stopped me in my tracks. Instead, I kept problem solving. And, I kept thinking, “I can do this. I just have to finish this speech. What I’m doing is important and must be done.”

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    Last Updated on March 15, 2019

    How to Be a Leader Who Is Inspiring and Influential

    How to Be a Leader Who Is Inspiring and Influential

    When I began managing people 15 years ago, I thought having a fancy title was synonymous with influence. Over time, I learned that power is conferred based on likeability, authenticity, courage, relationships and consistent behavior. When leaders cultivate these attributes, they earn power, which really means influence.

    Understanding influence is essential to professional growth, and companies rise and fall based on the quality of their leadership.

    In this article, we will look into the essentials of effective leadership and how to be a leader who is inspiring and influential.

    What Makes a Leader Fail?

    A host of factors influence a leader’s ability to succeed. To the extent that leaders fail to outline a compelling vision and strategy, they risk losing the trust and confidence of their teams. Employees want to know where a company is going and the strategy for how they will get there. Having this information enables employees to feel safe, and it allows them to see mistakes as part of the learning journey versus as fatal occurrences.

    If employees and customers do not believe a company’s leadership is authentic and inspiring, they may disengage, or they may be less inclined to offer constructive criticism that can help a company innovate or help a leader improve.

    And it is not just the leadership at the top that matters. Middle managers play a distinct role in guiding teams. Depending on the company’s size, employees may have more access to mid-level managers than they do members of the C-suite, meaning their supervisors and managers have greater influence on the employee and the customer experience.

    What Is Effective Leadership?

    Effective leadership is inspiring, and it is influential. Cultivating inspiring and influential leaders requires building relationships across the company.

    Leaders must be connected to both the teams they lead as well as to their own colleagues and managers. This is key as titles do not make a person a leader, nor do they automatically confer influence. These are earned through trusting relationships. This explains why some leaders can get more out of their teams than others and why some leaders experience soaring profits and engagement while others sizzle out.

    Eric Garton said in an April 25, 2017, Harvard Business Review article:[1]

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    “… inspiring leaders are those who use their unique combination of strengths to motivate individuals and teams to take on bold missions – and hold them accountable for results. And they unlock higher performance through empowerment, not command and control.”

    How to Be an Inspiring and Influential Leader

    To be an inspiring and influential leader requires:

    1. Courage

    The late poet Maya Angelou once said,

    “Courage is the most important of all the virtues, because without courage you can’t practice any other virtue consistently. You can practice any virtue erratically, but nothing consistently without courage.”

    Courage is required in the workplace when implementing new strategies, especially when they go against professional norms.

    For instance, I heard Lisa TerKeurst, bestselling author and founder of Proverbs 31 Ministries, explain her decision to move away from her company’s magazine. While the organization had long had a magazine, she saw a future where it didn’t exist.

    In order to make the switch, she risked angering her team members and customers. She took a chance, and what started out as a monthly newsletter, has grown into a multi-dimensional organization boasting half a million followers. Had Lisa not found the courage to change the direction of her organization, they undoubtedly would not have been able to experience such exponential growth.

    It also takes courage to give and receive feedback. When leaders see employees who are not living into the company’s mission or who are engaging in behavior that may undermine their long-term success, one must risk temporary angst and speak candidly with the colleague in question.

    Similarly, it takes courage to hear constructive criticism and try to change. In business, as in life, courage is necessary for being an inspiring and influential leader.

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    2. A Commitment to Face Your Internal Demons.

    If you feel great about yourself, enter a leadership position. You are likely to be triggered in ways you didn’t think possible. You are also likely to receive feedback that may leave you second-guessing yourself and your leadership skills.

    The truth about leading others is that you get to a point where you realize that it is difficult to take people to places where you yourself haven’t gone.

    To be an influential and inspiring leader, you have to face your own demons and vow to continually improve. Influential leaders take their personal evolution serious, and they invest in coaching, therapy and mindfulness to ensure that their personal struggles do not overshadow their professional development.

    3. A Willingness to Accept Feedback

    Inspiring and influential leaders are not afraid to accept feedback. In fact, they actively solicit it. They understand that everyone in their life has a lesson to teach them, and they are willing to accept it.

    Inspirational leaders understand that feedback is neither good nor bad but rather an offering that is critical to growth. Even when it hurts or is an affront to the ego, influential leaders understand that feedback is critical to their ability to lead.

    4. Likability

    Some people will argue that leaders need not worry about being liked but should instead focus on being respected. I disagree. Both are important.

    When team members like their boss and believe their boss likes them, they are more likely to go the extra mile to fulfill departmental or organizational goals. Likable leaders are moved to the front of the line when it comes to being influential.

    Relatedly, when colleagues feel management dislikes them, they experience internal stress and can spend unnecessary time focusing on the source of their manager’s discontent versus the work they have been hired to do.

    So, likability is important for both the leader and the people she leads.

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    5. Vulnerability

    Vulnerability is critical for being an inspiring leader. People want the truth. They admire leaders who can occasionally demonstrate vulnerability. It promotes deeper relationships and inspires trust.

    When leaders can showcase vulnerability appropriately, they destroy the illusion that one must be perfect to be a leader. They also demonstrate that vulnerability is not a dirty word; they too can be vulnerable and ask for a helping hand when necessary.

    6. Authenticity

    Authenticity is about living up to one’s stated values in public and behind closed doors.

    Influential leaders are authentic. They set to live out their values and use those values to guide their decisions. The interesting thing about leadership is that people are not looking for perfect leaders. They are, in part, looking for leaders who are authentic.

    7. A True Understanding of Inspiration

    Effective leaders are inspirational. They understand the power of words and deeds and use both strategically.

    Inspiring leaders appropriately use stories and narratives to enable the teams around them to see common situations in an entirely new light.

    Inspirational leaders also showcase grit and triumph while convincing the people around them that success and victory are attainable.

    Finally, inspiring leaders encourage the teams they lead to tap into their own genius. They convince others that genius is not reserved for a select few but that most people have it in them.

    As explained in the article True Leadership: What Separates a Leader from a Boss:

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    “A leader creates visions and motivates team members to work together towards the same goal.”

    8. An Ability to See the Humanity in Others

    Inspiring and influential leaders see the humanity in others. Rather than treating their teams as mere tools to accomplish organizational goals, they believe the people around them are unique beings with inherent value.

    This means knowing when to pause to address personal challenges and dispelling with the myth that the personal is separate from the professional.

    9. A Passion for Continual Learning

    Inspiring and influential leaders are committed to continual learning. They invest in their own development and take responsibility for their professional growth.

    These leaders understand that like a college campus, the workplace is a laboratory for learning. They believe that they can learn from multiple generations in the workplace as well as from people from diverse racial and ethnic backgrounds.

    Influential leaders proactively seek out opportunities for learning.

    The Bottom Line

    No one said leadership was easy, but it is also a joy. Influencing others to action and positively impacting the lives of others is a reward unto itself.

    Since leadership abounds, there is an abundance of resources to help you grow into the type of leader who inspires and influences others.

    More Resources About Effective Leadership

    Featured photo credit: Markus Spiske via unsplash.com

    Reference

    [1] Harvard Business Review: How to Be an Inspiring Leader

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