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Nothing Prevents You From Asking Questions

Nothing Prevents You From Asking Questions

… so much as thinking that you already have the answer.

For the life of me, I can’t remember where I read that. It sounds like something from the kind of book I used to read about 20 years ago… but truth to tell, I’ve found it to be quite useful advice. I’ve spent over two decades as a university researcher, and this quote has proved its worth over and over again when the research wasn’t making progress—almost inevitably, it turned out that we were asking the wrong questions.

And the reason we were asking the wrong questions is because (you guessed it) we thought we already had the answers for them.

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I currently work in training , and this is a piece of advice that I find myself giving to my clients over and over again. Typically it’s in a context where they’re trying to change something, such as a job, but have hit a roadblock—generally, this is because they’re making assumptions; either about what they know, or about what they can and can’t do.

Now, I’m no great philosophical thinker, and I can’t promise that this sequence of questions will change your life: all I can say is that it’s a sequence of questions I’ve learned to ask myself whenever I hit a dead end—all based upon the idea that nothing stops you asking questions quite so much as having answers for them already.

Where do I want to go?

What I mean by that is that I need to be very clear about what it is I’m trying to achieve. Often it’s not so much the immediate question of “what am I trying to do?”, but “why am I trying to do it?” All too often, I forget about the bigger picture and end up head-butting something to try and make it work when it would be a  lot easier to go around the problem and figure out a different way to achieve the same end.

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For example, I recently spent five minutes trying to get a jammed drawer to open to get to the spare batteries inside it, forgetting that I had spare batteries in another place altogether. Sure I needed to come back and un-jam the drawer at some point, but it didn’t have to be now, when people were waiting for the new batteries. I’d forgotten to ask myself what I was trying to achieve, and concentrated instead on what I was trying to do.

Where am I now?

This is a question that can only be answered in relation to the first. What I’m getting at is asking how far I am from where I want to be. Sometimes we concentrate so much on the things we haven’t done, attained, achieved, etc. that we forget to take stock and look at what we have.

A friend of mine recently spent a long time suffering angst about the growth of his company because he hadn’t quite reached the expansion targets he’d set for himself and the company. Okay, targets are (often) good, but he’d forgotten to ask himself why he set those targets.  As it turns out, he’d set them not because they were important in their own right, but as proxies for what he really wanted—to be able to have a good quality of life for his family. As soon as he thought about it, he realized he already had that.  In fact, worrying about not achieving his expansion targets for his company was the main (almost the only!) reason his family’s quality of life wasn’t what he wanted it to be!

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He’d forgotten to ask himself the questions about why he was doing what he was doing.

What resources do I have?

All too often, we don’t stop to consider what we can do and the friends we can ask for help.  Asking yourself questions in a semi-formal way can bring to mind the staggering resources and support that can often be brought to bear with a problem.

I spent most of yesterday trying to solve a WordPress problem on one of my own blogs when, if I’d stopped to ask myself what resources I really had, I would have remembered that I can email someone who writes WordPress plugins for a living. I’d implicitly begun to assume the resources I saw (me) were the resources I had.

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To quote a certain yellow cartoon character, “D’oh!”

Featured photo credit:  Many raised fingers in class at university via Shutterstock

 

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Last Updated on September 30, 2020

Effective vs Efficient: What’s the Difference Regarding Productivity?

Effective vs Efficient: What’s the Difference Regarding Productivity?

When it comes to being effective vs efficient, there are a lot of similarities, and because of this, they’re often misused and misinterpreted, both in daily use and application.

Every business should look for new ways to improve employee effectiveness and efficiency to save time and energy in the long term. Just because a company or employee has one, however, doesn’t necessarily mean that the other is equally present.

Utilizing both an effective and efficient methodology in nearly any capacity of work and life will yield high levels of productivity, while a lack of it will lead to a lack of positive results.

Before we discuss the various nuances between the word effective and efficient and how they factor into productivity, let’s break things down with a definition of their terms.

Effective vs Efficient

Effective is defined as “producing a decided, decisive, or desired effect.” Meanwhile, the word “efficient ” is defined as “capable of producing desired results with little or no waste (as of time or materials).”[1]

A rather simple way of explaining the differences between the two would be to consider a light bulb. Say that your porch light burned out and you decided that you wanted to replace the incandescent light bulb outside with an LED one. Either light bulb would be effective in accomplishing the goal of providing you with light at night, but the LED one would use less energy and therefore be the more efficient choice.

Now, if you incorrectly set a timer for the light, and it was turned on throughout the entire day, then you would be wasting energy. While the bulb is still performing the task of creating light in an efficient manner, it’s on during the wrong time of day and therefore not effective.

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The effective way is focused on accomplishing the goal, while the efficient method is focused on the best way of accomplishing the goal.

Whether we’re talking about a method, employee, or business, the subject in question can be either effective or efficient, or, in rare instances, they can be both.

When it comes to effective vs efficient, the goal of achieving maximum productivity is going to be a combination where the subject is effective and as efficient as possible in doing so.

Effectiveness in Success and Productivity

Being effective vs efficient is all about doing something that brings about the desired intent or effect[2]. If a pest control company is hired to rid a building’s infestation, and they employ “method A” and successfully completed the job, they’ve been effective at achieving the task.

The task was performed correctly, to the extent that the pest control company did what they were hired to do. As for how efficient “method A” was in completing the task, that’s another story.

If the pest control company took longer than expected to complete the job and used more resources than needed, then their efficiency in completing the task wasn’t particularly good. The client may feel that even though the job was completed, the value in the service wasn’t up to par.

When assessing the effectiveness of any business strategy, it’s wise to ask certain questions before moving forward:

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  • Has a target solution to the problem been identified?
  • What is the ideal response time for achieving the goal?
  • Does the cost balance out with the benefit?

Looking at these questions, a leader should ask to what extent a method, tool, or resource meets the above criteria and achieve the desired effect. If the subject in question doesn’t hit any of these marks, then productivity will likely suffer.

Efficiency in Success and Productivity

Efficiency is going to account for the resources and materials used in relation to the value of achieving the desired effect. Money, people, inventory, and (perhaps most importantly) time, all factor into the equation.

When it comes to being effective vs efficient, efficiency can be measured in numerous ways[3]. In general, the business that uses fewer materials or that is able to save time is going to be more efficient and have an advantage over the competition. This is assuming that they’re also effective, of course.

Consider a sales team for example. Let’s say that a company’s sales team is tasked with making 100 calls a week and that the members of that team are hitting their goal each week without any struggle.

The members on the sales team are effective in hitting their goal. However, the question of efficiency comes into play when management looks at how many of those calls turn into solid connections and closed deals.

If less than 10 percent of those calls generate a connection, the productivity is relatively low because the efficiency is not adequately balancing out with the effect. Management can either keep the same strategy or take a new approach.

Perhaps they break up their sales team with certain members handling different parts of the sales process, or they explore a better way of connecting with their customers through a communications company.

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The goal is ultimately going to be finding the right balance, where they’re being efficient with the resources they have to maximize their sales goals without stretching themselves too thin. Finding this balance is often easier said than done, but it’s incredibly important for any business that is going to thrive.

Combining Efficiency and Effectiveness to Maximize Productivity

Being effective vs efficient works best if both are pulled together for the best results.

If a business is ineffective in accomplishing its overall goal, and the customer doesn’t feel that the service is equated with the cost, then efficiency becomes largely irrelevant. The business may be speedy and use minimal resources, but they struggle to be effective. This may put them at risk of going under.

It’s for this reason that it’s best to shoot for being effective first, and then work on bringing efficiency into practice.

Improving productivity starts with taking the initiative to look at how effective a company, employee, or method is through performance reviews. Leaders should make a point to regularly examine performance at all levels on a whole, and take into account the results that are being generated.

Businesses and employees often succumb to inefficiency because they don’t look for a better way, or they lack the proper tools to be effective in the most efficient manner possible.

Similar to improving a manager or employee’s level of effectiveness, regularly measuring the resources needed to obtain the desired effect will ensure that efficiency is being accounted for. This involves everything from keeping track of inventory and expenses, to how communication is handled within an organization.

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By putting in place a baseline value for key metrics and checking them once changes have been made, a company will have a much better idea of the results they’re generating.

It’s no doubt a step-by-step process. By making concentrated efforts, weakness can be identified and rectified sooner rather than later when the damage is already done.

Bottom Line

Understanding the differences between being effective vs efficient is key when it comes to maximizing productivity. It’s simply working smart so that the intended results are achieved in the best way possible. Finding the optimal balance should be the ultimate goal for employees and businesses:

  • Take the steps that result in meeting the solution.
  • Review the process and figure out how to do it better.
  • Repeat the process with what has been learned in a more efficient manner.

And just like that, effective and efficient productivity is maximized.

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Featured photo credit: Tim van der Kuip via unsplash.com

Reference

[1] Merriam-Webster: effective and efficient
[2] Mind Tools: Being Effective at Work
[3] Inc.: 8 Things Really Efficient People Do

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