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How to Make a Difference as a Time Management Coach

How to Make a Difference as a Time Management Coach

    Many managers and coaches feel an immediate burden when they review an employee or client’s performance and think to themselves, “They need some better time management skills.” As they review their limited options, they quickly conclude that none of them fits their needs and none of them are likely to work. The fact is, in order to make a lasting difference, they need to go beyond the options that currently exist and create a much larger context for the employee to succeed.

    Let’s start by looking at the options that you have as a time management coach.

    Toss Them a Bunch of Tips

    This approach is the simplest. Just observe the employee closely, and when you can find a pearl of wisdom that applies to an observed shortcoming, toss it their way. For example, “Hey Andrea, ever hear of a To-Do list?” Some look for websites like Lifehack with lots of relevant tips and forward posts in the hope that the employee/client will be able to go ahead and “just do it.”

    This rarely works because the skill of “time management” is a complex one that’s made up of a number of intricate habits, practices and rituals assembled over several years. It isn’t the kind of skill that’s improved much by shortcuts, tips and tricks; there are no miraculous, instantaneous results. Instead, successful improvements come from shifting ingrained patterns of behavior in a systematic way over time. It helps to know this before you attempt the first coaching session.

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    Buy Them a Book

    A better option than “tossing tips” is to buy them a good time management book. At the moment however, all the well-known authors say essentially the same thing:

    “Follow the methods in this book exactly as I have laid them out and you’ll be successful.”

    The problem is that very few professionals are actually able to achieve this goal. If you compare notes with others who have read the same time management book, you quickly realize that you both have cherry-picked ideas from here and there, to the point where your individual systems may bear little resemblance to each other. This is actually a good thing, but it means that when you buy your employee your favorite productivity book, don’t expect him/her to end up doing things the way you do.

    This is due, in part, to human nature. There can never be any one-size-fits-all approach to anything but the most simple of habit patterns. When it comes to complex patterns, we are just too different from each other in too many ways to use a single approach effectively. Instead, we all need custom methods that suit our individual goals and idiosyncrasies.

    Furthermore, when you consider the impact of new technology, it’s hard to imagine how an author could claim to have stumbled upon the ultimate solution.

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    Dezhi Wu’s research also shows that we have different needs at different points in our careers. In her book, “Temporal Structures in Individual Time Management”, she has found that college students manage their time better than their professors and administrators. One reason might be that they are forced to deal with more information and therefore develop fresh systems that are able to cope with more inputs. Unfortunately, her research implies that once today’s students become tomorrow’s professors and administrators, they too will be surpassed in time management skill by their students – probably because they, like the rest of us, rest on their laurels and stop coming up with fresh new methods to deal with technology shifts and life changes.

    In short, don’t expect your employee or client to use the book the way you did.

    Send Them to a Program

    In my first year of employment at AT&T, some of my colleagues attended a time management program based on a popular daily planner. They all came away with shiny new 3-ring binders with custom refills and I remember what one attendee told me:

    “The binder was the best part. All the other stuff they tried to teach us was nonsense.”

    Most programs take the same one-size-fits-all approach that books take, which is a drawback, but the benefit comes when participants learn the truth from each other – they aren’t going to be doing “all this stuff” anytime soon. While this may run contrary to the expectations of the time management coach, participants take comfort in confirming their suspicion that each person plans to do their own thing. It reinforces the fact that what professionals need is not another prescription to be blindly followed, but skilled training in how to put together their own custom system.

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    What’s annoying is that the time management coaches seem oblivious to this fact. They might mention that “no-one actually uses all this stuff”, but they give little help in assisting trainees in learning the more challenging skill of self-designing a custom system. They are on their own.

    They also ignore the most recent research on habit change, which regular readers of Stepcase Lifehack will recognize readily. Changing habits, practices and rituals is often slow, painstaking work that requires setting up a savvy set of supports. The best approach is to take small steps, focusing on a few at a time.

    In the program, what’s inevitable is that your employee will be handed a slew of great ideas to implement…all at once, with no hint of the fact that they need a support system.

    The lack of help in focusing on a few habits within a good support system dooms most participants to failure, It’s no accident that many graduates of these programs revert to their old, familiar practices after only a few days.

    A New Mentality

    As a manager, you can make up for these shortcomings. Knowing that they exist is a big plus and they can be introduced into conversations quite early in the game with a time management coach. Understanding the bigger picture frees you both to narrow your focus down to a handful of habits or practices to work on. You should also show clients or employees how to upgrade whenever the need arises and teach them to expect this to happen several times in their careers.

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    Fortunately, recent research shows that your unique relationship with your trainee is often the best form of support and you can leverage this fact to hold the employee or client accountable for taking the small steps that can eventually add up to a huge improvement.

    Employees and clients who are armed with these insights are then free to find ideas from the Internet, books and programs in order to discover the latest improvement opportunities. Instead of struggling, they can take charge of driving their own improvements, using you as their guide.

    (Photo credit: Silver Whistle Next to Play via Shutterstock)

    More by this author

    Francis Wade

    Author, Management Consultant

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    Last Updated on December 17, 2018

    Read this and stop feeling overwhelmed…for good!

    Read this and stop feeling overwhelmed…for good!

    We live in a time of productivity overload.

    Everywhere you turn are articles and books about how to be more productive, how to squeeze 27 hours of work out of every 24, how to double your work pace, how to do more and more all in the name of someday getting out of the rat race. Well this is about the side effects of those ideas. If we aren’t multitasking, we feel lazy. If we aren’t doing everything, we feel like we’re slacking. We compare ourselves to others who we think are doing more, having more, getting more and achieving more, and it’s driving us crazy. We feel overwhelmed when we think we have too much to do, too much is expected of us, or that a stressor is too much for us to handle. And we respond by lashing out with emotions of anger, irritability, anxiety, doubt and helplessness.

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    This season especially is the most stressful time of year. Between the holidays, final exams, family gatherings and general feelings of guilt that it’s the end of the year, it’s easy to get overwhelmed thinking of all the things you still need to get done. But if you use these tips, not only will you get the important stuff done, you’ll keep your sanity while doing it!

      Is this you?

      Change your thought pattern-stop thinking negatively

      When you feel overwhelmed, the first thing you do is start thinking negatively or begin to resent why it’s your responsibility in the first place! The first thing you have to do is to stop! Stop thinking negatively immediately. Instead, focus on the positive. If you’re stuck in traffic, think of how great it is to have some time to yourself. If you’re rushing trying to get things done by a deadline, think how lucky you are to have a purpose and to be working towards it. If you’re stressing about a final exam, think of how fortunate you are to be given the opportunity of higher education. After you’ve changed your thought patterns, you must then say to yourself “I can do this.” Keep saying it until you believe it and you’re more than halfway to ending feeling overwhelmed.

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      Take a deep breath/change your body posture

      When you’re stressed certain things happen to your body. You start to breath shallowly, you hunch over, you immediately tense up and all that tension drives your feelings of stress even more. Relax! Straighten your posture and take at least ten deep, cleansing, breaths. Force yourself to smile and do something to change your state. It could be as simple as giving yourself a hug or as silly as clapping your hands three times, throwing them up in the air and shouting “I GOT THIS!” Think to yourself, how would I sit/stand if I had perfect confidence and control of the situation?

      Focus on right now

      Now that you are in a better state of mind and are no longer thinking negatively, you need to focus on the here and now. Ask yourself this question: What is the most important thing I have control of and can act on right now? Keep asking yourself this until you have a concrete next step.

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      Take Action

      Now that you know what’s most important and what to do about it, do it! Start with the first step and focus on getting that done. Don’t worry about anything else right now, just on what your first step is and how to get it done. Once that’s done with, determine the next most important step and get that done.

      Let go of what you can’t control (the gambler’s theory)

      Seasoned gamblers understand the importance of due diligence and knowing when to let go. The Gambler’s Theory is that once your bet is placed there is nothing you can do, so you might as well relax and enjoy the process. The time to worry is when you’re figuring out the best odds and making the decision of what to bet when you can actually take action. I used this one a lot in college. After an exam, there is absolutely no point in stressing about it. There’s nothing you can do. And the same goes for feeling overwhelmed. If you can do something about your situation, do it, focus and take action. But if you’ve done what you could and now are just waiting, or if you’re worried about something you have no control over, realize that there’s no point. You might as well relax and enjoy the moment.

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      yoga-422196_1280
        Relax and enjoy the moment

        Stop feeling guilty

        Finally, stop comparing yourself to others. If you are at your wits end trying to keep up with what you think you should be doing, you aren’t being fair to yourself. This isn’t to say that you shouldn’t strive for improvement, just don’t go overboard because you feel like you have to. Only you know what’s really important to you, and your personal success journey so focus on what your top priorities are, not someone else’s.

        Everyone feels overwhelmed sometimes. The important thing is to realize it’s normal and that you can do something about it by taking focused and deliberate action. Happy Holidays!

        Featured photo credit: Stress Therapy via flickr.com

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