Advertising
Advertising

Fight Bad Cellphone Habits For Better Time Management

Fight Bad Cellphone Habits For Better Time Management

    In my recent NewHabits-NewGoals time management programs I have noticed a disturbing trend: now, there is always at least 10% of the class that is unable to comply with my request to turn off their Blackberrys or iPhones for the duration of the class.

    This needs to be put in context, however.

    None of the people sitting in my classes are emergency room surgeons, firemen or policemen. I am not delivering these programs in a war zone, during a hurricane or in the middle of a tornado.

    Yet, they find it absolutely essential to be checking their email every few minutes.

    When I ask the obvious question: “Why?” the response has always been a modified version of the following explanation given to me by a banker with a company headquartered overseas, in Canada. She once failed to respond to an email from Canada within an hour or two. She then received a call from her boss telling her that her lack of responsiveness had been noticed, and that he had been asked by someone in headquarters to intervene, and do something about the “problem.”

    Advertising

    That this banker was an executive seemed not to matter. She was expected to constantly monitor her email at all times. Period. After all, hadn’t she been given a Blackberry?

    Welcome to the latest technique in micromanagement.

    For aspiring micro-managers, it’s easy: simply give the employee the gift of a Blackberry. Then, send them “important” emails at odd hours (5pm is a good choice.) When you don’t get a response within minutes, make a critical comment, and mention their need to improve their time management skills. Praise them for their responsiveness as they inevitably knuckle under in time, and thank them for becoming a good “team player.”

    For the manager, it’s a case of “mission accomplished.” The employee now understands how important it is to respond to email quickly. The desired behaviour has been put in place.

    We can thank the Blackberry for taking away the last excuse that employees had for not doing exactly what their bosses want them to do, immediately.

    However, what effect does this have on overall corporate productivity?

    Advertising

    I remember a company I did business with that had a policy of not installing voicemail on their employee’s phones. (This was in the days before cell phones.) In their commitment to serve their internal and external customers, they insisted that whenever the phone rang, even for executives, that it had to be answered.

    This well-intentioned policy had the unintended consequence of pressuring employees to develop the bad habit of dropping whatever they were doing to answer the phone. Back then, they had no idea who the caller was as there was no caller-id provided. A call to a wrong number took precedence over whatever the employee was doing at the moment.

    While that ancient practice would make us smile and shake our heads, the new habit of checking and re-checking email over and over is even more destructive.

    While your phone might not ring every day, the same isn’t true for email — the norm is to receive not just one but several messages per day. An employee that must respond to email quickly must therefore check their email many, many times per day, just to make sure that something more important or more urgent hasn’t just been sent.

    To get at that item, they must read virtually all their email, just in case one of them is critical.

    The manager might think they are getting a responsive employee by giving them a Blackberry, and following the steps I described above.

    Advertising

    In fact, they are turning their professional into a drone who is incapable of planning their day, and isn’t trusted to decide what to work on from one moment to the next.

    If the author of “Flow” – Mihaly Csikszentmihaly – is to believed, it takes an employee 20 minutes to get back to their most productive state after they interrupt themselves for any reason, including email.

    The professional becomes an unproductive drone.

    What drives this crazy state of affairs is a fear on the part of employees, who knuckle under a regime that they freely acknowledge is destructive because they are afraid of negative repercussions. Better for them to do the stupid thing they despise over and over again, than to be the odd one out who gets called up by their manager for having poor skills.

    Many companies who adapted electronic email devices have seen productivity drop and fear rise, as these bad habits become ubiquitous. They are beginning to ask themselves — how did we get to this place?

    A few are reversing it.

    Advertising

    They are putting in place smartphone policies that limit their use to certain hours, and banning their use on vacations and public holidays. They are actually training their employees how to manage themselves in a way that expands the amount of “quality time” they spend at their desk each day, by teaching them how to get into and sustain the flow state. They are actively removing the requirement to respond to email by a given time, and are using the phone as a way to communicate emergencies, which is improving the quality of delegation, requesting and promising.

    In other words, they are actively turning the tables on bad habits that have sprung up around the latest technology, and taking charge of the fear-driven culture change that has become the norm in too many companies.

    Image: Cheo70

    Click here to follow Lifehack on Twitter!

    More by this author

    Francis Wade

    Author, Management Consultant

    How To Manage A Post-College Productivity Dip Why You Need to Understand and Accept Your Productive Type A Tendencies The New Lifehacking #7 – Why You Should Be Open to New Stuff, But Wary About Using It The New LifeHacking #6 – Staying Away from Harmful Gadgets The New Lifehacking #5 – Tricking Yourself into Making the Changes You Need

    Trending in Productivity

    1 The Daily Rituals of 7 Successful CEOs 2 What Does Success Look Like? Revealed by 12 Highly Successful People 3 The Ultimate Night Routine Guide: Sleep Better and Wake Up Productive 4 4 Critical Ways You Can Stop Wasting Time Today 5 Stop Waiting For Your Dream Job and Go Ask For It

    Read Next

    Advertising
    Advertising
    Advertising

    Last Updated on May 16, 2019

    The Daily Rituals of 7 Successful CEOs

    The Daily Rituals of 7 Successful CEOs

    One of my favorite success quotes ever comes from one of the original and most successful ‘CEOs’ of his era: Aristotle. Here’s what he said:

    “We are what we repeatedly do. Excellence, then, is not an act, but a habit.”

    This advice is just as sound today as it was when Aristotle first expressed it, way back when. I’m reminded of this at least once a week, when I interview an inspiring author, leader, or successful CEO on my show. I ask my guests a series of questions about what has contributed to their success and their ability to build something meaningful.

    Advertising

    You want to know what nearly all of them say? Almost every time, they respond by telling me that their success is the result of simple habits  enacted day after day.

    These quotes from seven successful CEOs demonstrate the daily rituals that have contributed to their success:

    1. Promote what you love.

    “It’s so much better to promote what you love than to bash what you hate.” – Jessica Alba, CEO of The Honest Company

    2. Develop a feedback loop.

    “I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better. I think that’s the single best piece of advice: constantly think about how you could be doing things better and questioning yourself.” – Elon Musk, CEO of TESLA Motors

    3. Create things that are better, not just “different.”

    “Our task today is to find singular ways to create the new things that will make the future not just different, but better—to go from 0 to 1. The essential first step is to think for yourself. Only by seeing our world anew, as fresh and strange as it was to the ancients who saw it first, can we both re-create it and preserve it for the future.” – Peter Thiel, CEO of Palantir and best-selling author of Zero To One.

    4. Meditate.

    “Meditate. Breathe consciously. Listen. Pay attention. Treasure every moment. Make the connection.” – Oprah Winfrey, CEO of OWN Network

    5. Read every day.

    “Read 500 pages every day. That’s how knowledge works. It builds up like compound interest.”-Warren Buffet, CEO of investment firm Berkshire-Hathaway

    6. Block time for email.

    “Set aside a 20- to 30-minute chunk of time two or three times a day for email. Do not check continually through the day.” – Doug Camplejohn, CEO of predictive lead marketing company FlipTop.

    7. Make your customers happy.

    “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos, CEO of Amazon.com

    Develop the right rituals. Become a successful CEO.

    If the majority of these daily habits are new to you, avoid making the crucial mistake of adopting all of these habits at once. Research on habit-formation indicates that lasting habits are formed one at a time.

    Advertising

    For example, let’s say you’re excited about developing the following daily habits:

    • daily reading,
    • daily meditation, and
    • updating your to-do list every night

    Let’s say that daily reading is the one that excites you the most out of the three habits noted above. It would be wise of you to begin by choosing and scheduling time to read every day, and then sticking to that time until it becomes a habit. Once it feels effortless and automatic, you’ll know that you’ve turned it into a daily habit. Now you’re ready to install the next habit… and the next… Until before you know it, you’ll start looking in the mirror and seeing the reflection of a successful CEO.

    Featured photo credit: Amy Hirschi via unsplash.com

    Advertising

    Read Next