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Fight Bad Cellphone Habits For Better Time Management

Fight Bad Cellphone Habits For Better Time Management

    In my recent NewHabits-NewGoals time management programs I have noticed a disturbing trend: now, there is always at least 10% of the class that is unable to comply with my request to turn off their Blackberrys or iPhones for the duration of the class.

    This needs to be put in context, however.

    None of the people sitting in my classes are emergency room surgeons, firemen or policemen. I am not delivering these programs in a war zone, during a hurricane or in the middle of a tornado.

    Yet, they find it absolutely essential to be checking their email every few minutes.

    When I ask the obvious question: “Why?” the response has always been a modified version of the following explanation given to me by a banker with a company headquartered overseas, in Canada. She once failed to respond to an email from Canada within an hour or two. She then received a call from her boss telling her that her lack of responsiveness had been noticed, and that he had been asked by someone in headquarters to intervene, and do something about the “problem.”

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    That this banker was an executive seemed not to matter. She was expected to constantly monitor her email at all times. Period. After all, hadn’t she been given a Blackberry?

    Welcome to the latest technique in micromanagement.

    For aspiring micro-managers, it’s easy: simply give the employee the gift of a Blackberry. Then, send them “important” emails at odd hours (5pm is a good choice.) When you don’t get a response within minutes, make a critical comment, and mention their need to improve their time management skills. Praise them for their responsiveness as they inevitably knuckle under in time, and thank them for becoming a good “team player.”

    For the manager, it’s a case of “mission accomplished.” The employee now understands how important it is to respond to email quickly. The desired behaviour has been put in place.

    We can thank the Blackberry for taking away the last excuse that employees had for not doing exactly what their bosses want them to do, immediately.

    However, what effect does this have on overall corporate productivity?

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    I remember a company I did business with that had a policy of not installing voicemail on their employee’s phones. (This was in the days before cell phones.) In their commitment to serve their internal and external customers, they insisted that whenever the phone rang, even for executives, that it had to be answered.

    This well-intentioned policy had the unintended consequence of pressuring employees to develop the bad habit of dropping whatever they were doing to answer the phone. Back then, they had no idea who the caller was as there was no caller-id provided. A call to a wrong number took precedence over whatever the employee was doing at the moment.

    While that ancient practice would make us smile and shake our heads, the new habit of checking and re-checking email over and over is even more destructive.

    While your phone might not ring every day, the same isn’t true for email — the norm is to receive not just one but several messages per day. An employee that must respond to email quickly must therefore check their email many, many times per day, just to make sure that something more important or more urgent hasn’t just been sent.

    To get at that item, they must read virtually all their email, just in case one of them is critical.

    The manager might think they are getting a responsive employee by giving them a Blackberry, and following the steps I described above.

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    In fact, they are turning their professional into a drone who is incapable of planning their day, and isn’t trusted to decide what to work on from one moment to the next.

    If the author of “Flow” – Mihaly Csikszentmihaly – is to believed, it takes an employee 20 minutes to get back to their most productive state after they interrupt themselves for any reason, including email.

    The professional becomes an unproductive drone.

    What drives this crazy state of affairs is a fear on the part of employees, who knuckle under a regime that they freely acknowledge is destructive because they are afraid of negative repercussions. Better for them to do the stupid thing they despise over and over again, than to be the odd one out who gets called up by their manager for having poor skills.

    Many companies who adapted electronic email devices have seen productivity drop and fear rise, as these bad habits become ubiquitous. They are beginning to ask themselves — how did we get to this place?

    A few are reversing it.

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    They are putting in place smartphone policies that limit their use to certain hours, and banning their use on vacations and public holidays. They are actually training their employees how to manage themselves in a way that expands the amount of “quality time” they spend at their desk each day, by teaching them how to get into and sustain the flow state. They are actively removing the requirement to respond to email by a given time, and are using the phone as a way to communicate emergencies, which is improving the quality of delegation, requesting and promising.

    In other words, they are actively turning the tables on bad habits that have sprung up around the latest technology, and taking charge of the fear-driven culture change that has become the norm in too many companies.

    Image: Cheo70

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    Francis Wade

    Author, Management Consultant

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    Last Updated on November 13, 2018

    Do You Want to Know the Secret to Living a Fulfilling Life?

    Do You Want to Know the Secret to Living a Fulfilling Life?

    Don’t we all want to live a full, happy and satisfied life? For some of us, it need not be a long life as long as it’s been a fulfilling life of achievements, happiness and no regrets. But, how many of us actually go on to experience that entirely? It sometimes sounds more like a pipe dream–a fantasy rather than reality.

    And then you’ll also get comments from some, saying that this ‘fulfilling life’ is only possible if you’re so rich that you don’t have to care about working, paying the bills or providing for your family. While there is some truth to that, I’m happy to say that financial freedom isn’t the only answer to living a fulfilling life.

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    Anyone can pursue a life of fullness, and it all starts with the willingness to learn. How many years has it been since you last attended a class in school? If you’re well into your adult years as a working professional, chances are it’s been a while. Do you remember the times where you had to wake up for early morning lectures? Or the times where you were rushing through a paper or project? And, of course there were the endless exams that you had to cram for.

    As a young college student, I remember looking forward to the time when I would finally be done with school! No more homework, no more grades to worry about, no more stress! The learning was finally done and I could enter the working world.

    Not so much!

    Now that I’ve finally entered the working world, there are moments where I do wish to be a student again; it seemed less stressful then!

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    There is simply so much out there that I still need to learn and experience. Yet I find myself pressed for time. With family commitments, my business and my own social life to juggle, I’ve had to keep on finding for new ways to learn and absorb new information efficiently. Over the years, I’ve found that by learning new skills and knowledge, I was able to find answers and solutions to my problems, which allowed me to achieve a greater sense of fulfillment.

    Learning Never Ends

    The truth is, learning never ends. Generally speaking, it is true that a formal education and the resulting qualifications are important in securing good jobs; jobs that allow you to excel, earn more and perhaps become more successful in our chosen career. But going to school is only one type of learning. All throughout your life, you’re learning in many ways. All these experiences shape and grow you into the person that you are today.

    There are many opportunities to further your knowledge and develop the skills you need throughout life. Knowledge can be acquired and skill-sets can be developed anywhere. However, lifelong learning is about creating and maintaining a positive attitude to learning both for personal and professional development.

    Many people overlook the fact that learning can take place anywhere and in many forms. Most would tend to think of learning as the years spent in a learning institute, which occurs mostly in their younger days. And once you go out into the working world, your ‘learning’ ends.

    This is not how it has to be–in fact, lifelong learning is a gift that keeps on giving.

    The Importance of Lifelong Learning

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    Why is it important to become a lifelong learner?

    A lifelong learner is motivated to learn and develop because they want to; it is a deliberate and voluntary act. Lifelong learning can enhance our understanding of the world around us, provide us with more and better opportunities, and improve our quality of life.

    You’ll Remain Relevant in the Workplace

    With advancements in society today, the human life expectancy continues to increase, which means more people are also retiring at a later age. So no matter what stage of life you’re in, being a lifelong learner brings its own rewards. It means we can get more personal satisfaction from our lives and jobs as we understand more about who we are and what we do.

    This can lead to better results and a more rewarding working day in turn. Whether it’s for advancing your career, a personal interest or wanting to pursue new dreams, learning automatically pushes you forward towards progress and enhances your wellbeing.

    You’ll Increase Your Earning Potential

    From a financial point of view, a more highly skilled and knowledgeable worker is an asset to any company. This also leads to faster promotion with associated salary increases.

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    And since you’ll constantly be accumulating knowledge, you’ll have an edge on those who don’t value lifelong learning and can’t bring as much to the table. Your extra knowledge will translate into transferable skills, which means you’ll always be primed to blow the competition out of the water.

    Learning Gives You Options

    Of course, one of the most rewarding reasons for continuous learning, is that it gives you options! Successfully changing career path in mid-life and spending time informally developing expertise is more common than ever, especially during rapidly changing market conditions.

    Whatever your age, it’s never too late to start fresh in life. When you start educating yourself and exposing yourself to new knowledge and information, you widen your opportunities. This will allow you to do more than what you may currently be doing, or give you a way out if you’re not happy or fulfilled with where you’re at now.

    Our economy is shifting increasingly towards short-term and part-time contracts with more flexible work-patterns. We have to adapt to changes going on in the work-world, make more of ourselves by stepping out of our comfort zones, and break the false ideas about our potential and how we believe life is going.

    Gain More with Cornerstone Skills

    You may be well into your career, but feel like somehow, something is still missing. Or maybe you’re not entirely happy with where you’re at in your career path and feel it’s time to reflect and perhaps do something new. Or you might be thinking of retiring soon, and thinking about next steps after retirement.

    The learning never needs to stop!

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    This can be your chance to go after a dream or interest that you’ve always had (but never had the opportunity, or time, to pursue). This could finally be the time for you to create the change that you know you should have made ages ago.

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    Whatever situation you’re in, having these 7 Cornerstone Skills will no doubt equip you to tackle the challenges of life much more efficiently. Don’t let age, your limitations or a comfort zone stop you from seeking greater rewards and self-improvement.

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    Featured photo credit: Artem Bali via unsplash.com

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