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Don’t Just Add, Replace. Own the 100%

Don’t Just Add, Replace. Own the 100%

Here’s a sample snippet of a coaching conversation I have often had with executives. To set the scene for you, it usually happens after we’ve discussed a project or strategic initiative and its value alignment for their organization.

Exec: “This is terrific; I can see how it will make a big difference for us. I’m anxious to get started; we could probably introduce the plan at our next staff meeting.”

Me: “I agree, it is a terrific plan. However let me ask you something before you move on to how you’ll communicate it, and the campaign you’ll subsequently run with it. What are you assuming this additional project will replace in your existing operation?”

Exec: “What will it replace? Well, the old way we’ve been approaching things; we all agree that our present tactics aren’t all that effective.”

Me: “When you say ‘present tactics,’ how much are you referring to? Are you completely confident that everyone will make the same assumptions you are, and not continue trying to handle both the old and the new? What are the reasons they might want to hold on to the comfortable, tried and true way they’ve always approached this?”

Exec: “Listen, I don’t want to micromanage the thing. I’m sure they can figure it out.”

Another potential stress factor lobbed into the organization. Unless… we continue the conversation to figure out how without micromanaging, the Exec can articulate some suggestions whereby he gives them the gift of reasonableness, not adding to their sense of overwhelm.

The reality of most organizations, is that pleasing the boss, in handling directives both old and new, contributes to the significant, and rampant proliferation of auto-pilot, sacred cows, stressful overload, and productivity slowdowns. Like it or not, and whether you want to admit it or not, when you are the boss, people are very selective about the questions they’ll ask you, fearing they are exposing their own shortcomings or lack of self-confidence. If they perceive “the old way” was one of your once-favored pet projects, they’ll hold on to their practice of it, even when they might think better of it otherwise.

When you are about to add to someone’s workload, you should own the 100%. What I mean by that, is that the responsible thing to do, is to own the productivity equilibrium in the operation when you contribute to it.

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The one assumption you should make, giving them the benefit of the doubt, is that everyone is already at 100%. If you add another 10%, you can’t expect them to be equally productive now at 110%. Thus, 10% somewhere else has got to go, and suggestions from you on what that old stuff you are expecting to (or willing to) replace, can really help.

This doesn’t just apply to executives, but to leaders and managers at every level of an organization. Adding versus replacing is contributing to workplace overwhelm every day, and in small ways that add up to BIG drags on overall productivity.

When I coach clients to do audits for process duplication within their organizations, it is amazing how much they find, and how much “Listen, I don’t want to micromanage the thing” turns into “I can’t believe we still do this!”

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Even with unanimous agreement on its breakthrough merits, no matter how extraordinary your new idea or captivating project might be, it will add to workload. Excitement dims quickly when the pep rally is over, and reality sets in. You’ve got to reckon with the domino effect any new project or strategic initiative can create, by always seeking to replace, and not just add. Own the 100% and help your organization realize the full benefit of your breakthrough ideas.

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Rosa Say is the author of Managing with Aloha, Bringing Hawaii’s Universal Values to the Art of Business and the Talking Story blog. She is the founder and head coach of Say Leadership Coaching, a company dedicated to bringing nobility to the working arts of management and leadership. For more of her ideas, click to her Thursday columns in the archives; you’ll find her index in the left column of www.ManagingWithAloha.com

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Rosa’s Previous Thursday Column was: Your Final, Essential Hiring Question.

More by this author

Rosa Say

Rosa is an author and blogger who dedicates to helping people thrive in the work and live with purpose.

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Last Updated on June 13, 2019

10 Best Success Books You Need to Read to Be Great at Business

10 Best Success Books You Need to Read to Be Great at Business

Take a minute and think about some of the most successful people you know.

I’d bet they’re great with people, are super-productive, and think differently than most. After all, that’s how they got to be where they are today.

Jealous of them? You don’t have to be.

You can learn these same skills by studying some of the best business and success books that can help you take your game to the next level. Here’re 10 of my favorites:

1. How to Win Friends and Influence People by Dale Carnegie

    Dale Carnegie’s best-selling book that helped to launch a personal growth empire should be required reading for everyone who wants to learn how to build and nurture relationships for a lifetime.

    Read this book and you’ll learn some simple advice than can help you build popularity points within your current network and just as important, expand it to others.

    Get the book here!

    2. Focal Point by Brian Tracy

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      Got a lot on your to-do list? Of course you do. But what separates productive people from others is their ability to focus on a singular task at a time, and getting it done before moving on to the next one.

      Sounds simple in theory, but this can be extremely difficult in practice. In Focal Point Brian Tracy offers tips to help build discipline and organization into your day so you can get more stuff done.

      Get the book here!

      3. Purple Cow by Seth Godin

        Creating a “me-too” product can be easy at the start but can doom you to business failure. That’s why marketing maverick Seth Godin recommends creating a product that is truly different from anything already available in the marketplace.

        In essence by making the product different you’ll be building the marketing into the actual product development…which just makes your actual marketing a helluva lot easier.

        Get the book here!

        4. The Magic of Thinking Big by David Schwartz

          If you’ve struggled with procrastination or small thinking, this is the book for you. In it Schwartz offers practical advice that can help you get inspired and motivated to create a bigger life for yourself. And with it can be a more lucrative and rewarding career.

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          Get the book here!

          5. Man’s Search for Meaning by Viktor Frankel

            It can be difficult for lots of people to keep things in perspective, especially when working on high priority and urgent projects at work.

            Man’s Search for Meaning can be a life-changing book in the sense that it can open your eyes to a first-hand experience of one of the greatest atrocities in the history of mankind, while also teaching a valuable lesson about having purpose.

            Get the book here!

            6. The 4-Hour Work Week by Tim Ferriss

              Solo-entrepreneurs can learn a ton from the guy who made lifestyle design popular. But guess what? The 4HWW isn’t just for guys and girls who want to start a small online business.

              Smart moves like outsourcing, following the 80/20 rule, and automating processes should be made by entry-level workers and established executives alike.

              Get the book here!

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              7. Think and Grow Rich by Napoleon Hill

                I remember sitting on a couch and opening this book on a Saturday morning, thinking I’d get through a chapter and then get on with my day. Instead, about 12 hours later, I was finished with the book. The concepts in it were mind-blowing to me.

                To think that thoughts can create your reality sounded a little far-fetched at first. But after going through the book and understanding that your thoughts create your beliefs, which lead to actions, which then lead to habits….well you can get where I’m going with this.

                If you focus your thoughts on success, achieving it will be much more likely than thinking about obstacles, failures and everything else that can get in your way.

                Get the book here!

                8. The One Minute Manager by Kenneth Blanchard

                  If you’re going to read one management book in your life, this should be it. It’s simple. You can read it in an afternoon. And the advice works.

                  Get the book here!

                  9. The Lean Start-Up by Eric Ries

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                    Before you create any sort of business you’ll want to give Lean Start-Up a read through. Doing so can save you money, time and other resources you could have potentially wasted otherwise.

                    Get the book here!

                    10. The Monk and the Riddle by Randy Komisar

                      The story Randy Komisar shares in the Monk and the Riddle offers advice about not just about how you need to think when starting a new business, but also about how to build a life you’re passionate about.

                      Understanding the technical aspects of launching a start-up is great, but if you don’t have the staying power to stick with it when the going gets tough then it’s not likely to work.

                      This book can help you understand this lesson before you spend blood, sweat and tears on a project that you’re heart isn’t into.

                      Get the book here!

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                      Featured photo credit: Unsplash via unsplash.com

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