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Don’t Just Add, Replace. Own the 100%

Don’t Just Add, Replace. Own the 100%

Here’s a sample snippet of a coaching conversation I have often had with executives. To set the scene for you, it usually happens after we’ve discussed a project or strategic initiative and its value alignment for their organization.

Exec: “This is terrific; I can see how it will make a big difference for us. I’m anxious to get started; we could probably introduce the plan at our next staff meeting.”

Me: “I agree, it is a terrific plan. However let me ask you something before you move on to how you’ll communicate it, and the campaign you’ll subsequently run with it. What are you assuming this additional project will replace in your existing operation?”

Exec: “What will it replace? Well, the old way we’ve been approaching things; we all agree that our present tactics aren’t all that effective.”

Me: “When you say ‘present tactics,’ how much are you referring to? Are you completely confident that everyone will make the same assumptions you are, and not continue trying to handle both the old and the new? What are the reasons they might want to hold on to the comfortable, tried and true way they’ve always approached this?”

Exec: “Listen, I don’t want to micromanage the thing. I’m sure they can figure it out.”

Another potential stress factor lobbed into the organization. Unless… we continue the conversation to figure out how without micromanaging, the Exec can articulate some suggestions whereby he gives them the gift of reasonableness, not adding to their sense of overwhelm.

The reality of most organizations, is that pleasing the boss, in handling directives both old and new, contributes to the significant, and rampant proliferation of auto-pilot, sacred cows, stressful overload, and productivity slowdowns. Like it or not, and whether you want to admit it or not, when you are the boss, people are very selective about the questions they’ll ask you, fearing they are exposing their own shortcomings or lack of self-confidence. If they perceive “the old way” was one of your once-favored pet projects, they’ll hold on to their practice of it, even when they might think better of it otherwise.

When you are about to add to someone’s workload, you should own the 100%. What I mean by that, is that the responsible thing to do, is to own the productivity equilibrium in the operation when you contribute to it.

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The one assumption you should make, giving them the benefit of the doubt, is that everyone is already at 100%. If you add another 10%, you can’t expect them to be equally productive now at 110%. Thus, 10% somewhere else has got to go, and suggestions from you on what that old stuff you are expecting to (or willing to) replace, can really help.

This doesn’t just apply to executives, but to leaders and managers at every level of an organization. Adding versus replacing is contributing to workplace overwhelm every day, and in small ways that add up to BIG drags on overall productivity.

When I coach clients to do audits for process duplication within their organizations, it is amazing how much they find, and how much “Listen, I don’t want to micromanage the thing” turns into “I can’t believe we still do this!”

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Even with unanimous agreement on its breakthrough merits, no matter how extraordinary your new idea or captivating project might be, it will add to workload. Excitement dims quickly when the pep rally is over, and reality sets in. You’ve got to reckon with the domino effect any new project or strategic initiative can create, by always seeking to replace, and not just add. Own the 100% and help your organization realize the full benefit of your breakthrough ideas.

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Rosa Say is the author of Managing with Aloha, Bringing Hawaii’s Universal Values to the Art of Business and the Talking Story blog. She is the founder and head coach of Say Leadership Coaching, a company dedicated to bringing nobility to the working arts of management and leadership. For more of her ideas, click to her Thursday columns in the archives; you’ll find her index in the left column of www.ManagingWithAloha.com

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Rosa’s Previous Thursday Column was: Your Final, Essential Hiring Question.

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Rosa Say

Rosa is an author and blogger who dedicates to helping people thrive in the work and live with purpose.

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Last Updated on July 8, 2020

How to Prevent Decision Fatigue From Clouding Your Judgement

How to Prevent Decision Fatigue From Clouding Your Judgement

What is decision fatigue? Let me explain this with an example:

When determining a court ruling, there are many factors that contribute to their final verdict. You probably assume that the judge’s decision is influenced solely by the nature of the crime committed or the particular laws that were broken. While this is completely valid, there is an even greater influential factor that dictates the judge’s decision: the time of day.

In 2012, a research team from Columbia University[1] examined 1,112 court rulings set in place by a Parole Board Judge over a 10 month period. The judge would have to determine whether the individuals in question would be released from prison on parole, or a change in the parole terms.

While the facts of the case often take precedence in decision making, the judges mental state had an alarming influence on their verdict.

As the day goes on, the chance of a favorable ruling drops:

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    Image source: Proceedings of the National Academy of Sciences

    Does the time of day, or the judges level of hunger really contribute that greatly to their decision making? Yes, it does.

    The research went on to show that at the start of the day the likelihood of the judging giving out a favorable ruling was somewhere around 65%.

    But as the morning dragged on, the judge became fatigued and drained from making decision after decision. As more time went on, the odds of receiving a favorable ruling decreased steadily until it was whittled down to zero.

    However, right after their lunch break, the judge would return to the courtroom feeling refreshed and recharged. Energized by their second wind, their leniency skyrockets back up to a whopping 65%. And again, as the day drags on to its finish, the favorable rulings slowly diminish along with the judge’s spirits.

    This is no coincidence. According to the carefully recorded research, this was true for all 1,112 cases. The severity of the crime didn’t matter. Whether it was rape, murder, theft, or embezzlement, the criminal was more likely to get a favorable ruling either early in the morning, or after the judges lunch break.

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    Are You Suffering from Decision Fatigue Too?

    We all suffer from decision fatigue without even realizing it.

    Perhaps you aren’t a judge with the fate of an individual’s life at your disposal, but the daily decisions you make for yourself could hinder you if you’re not in the right head-space.

    Regardless of how energetic you feel (as I imagine it is somehow caffeine induced anyway), you will still experience decision fatigue. Just like every other muscle, your brain gets tired after periods of overuse, pumping out one decision after the next. It needs a chance to rest in order to function at a productive rate.

    The Detrimental Consequences of Decision Fatigue

    When you are in a position such as a Judge, you can’t afford to let your mental state dictate your decision making; but it still does. According to George Lowenstein, an American educator and economy expert, decision fatigue is to blame for poor decision making among members of high office. The disastrous level of failure among these individuals to control their impulses could be directly related to their day to day stresses at work and their private life.

    When you’re just too tired to think, you stop caring. And once you get careless, that’s when you need to worry. Decision fatigue can contribute to a number of issues such as impulse shopping (guilty), poor decision making at work, and poor decision making with after work relationships. You know what I’m talking about. Don’t dip your pen in the company ink.

    How to Make Decision Effectively

    Either alter the time of decision making to when your mind is the most fresh, or limit the number of decisions to be made. Try utilizing the following hacks for more effective decision making.

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    1. Make Your Most Important Decisions within the First 3 Hours

    You want to make decisions at your peak performance, so either first thing in the morning, or right after a break.

    Research has actually shown that you are the most productive for the first 3 hours[2] of your day. Utilize this time! Don’t waste it on trivial decisions such as what to wear, or mindlessly scrolling through social media.

    Instead, use this time to tweak your game plan. What do you want to accomplish? What can you improve? What steps do you need to take to reach these goals?

    2. Form Habits to Reduce Decision Making

    You don’t have to choose all the time.

    Breakfast is the most important meal of the day, but it doesn’t have to be an extravagant spread every morning. Make a habit out of eating a similar or quick breakfast, and cut that step of your morning out of the way. Can’t decide what to wear? Pick the first thing that catches your eye. We both know that after 20 minutes of changing outfits you’ll just go with the first thing anyway.

    Powerful individuals such as Steve Jobs, Barack Obama, and Mark Zuckerberg don’t waste their precious time deciding what to wear. In fact, they have been known to limiting their outfits down to two options in order to reduce their daily decision making.

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    3. Take Frequent Breaks for a Clearer Mind

    You are at your peak of productivity after a break, so to reap the benefits, you need to take lots of breaks! I know, what a sacrifice. If judges make better decisions in the morning and after their lunch break, then so will you.

    The reason for this is because the belly is now full, and the hunger is gone. Roy Baumeister, Florida State University social psychologist[3] had found that low-glucose levels take a negative toll on decision making. By taking a break to replenish your glucose levels, you will be able to focus better and improve your decision making abilities.

    Even if you aren’t hungry, little breaks are still necessary to let your mind refresh, and come back being able to think more clearly.

    Structure your break times. Decide beforehand when you will take breaks, and eat energy sustaining snacks so that your energy level doesn’t drop too low. The time you “lose” during your breaks will be made up in the end, as your productivity will increase after each break.

    So instead of slogging through your day, letting your mind deteriorate and fall victim to the daily abuses of decision making, take a break, eat a snack. Let your mind refresh and reset, and jump-start your productivity throughout the day.

    More Tips About Decision Making

    Featured photo credit: Kelly Sikkema via unsplash.com

    Reference

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