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Don’t Just Add, Replace. Own the 100%

Don’t Just Add, Replace. Own the 100%

Here’s a sample snippet of a coaching conversation I have often had with executives. To set the scene for you, it usually happens after we’ve discussed a project or strategic initiative and its value alignment for their organization.

Exec: “This is terrific; I can see how it will make a big difference for us. I’m anxious to get started; we could probably introduce the plan at our next staff meeting.”

Me: “I agree, it is a terrific plan. However let me ask you something before you move on to how you’ll communicate it, and the campaign you’ll subsequently run with it. What are you assuming this additional project will replace in your existing operation?”

Exec: “What will it replace? Well, the old way we’ve been approaching things; we all agree that our present tactics aren’t all that effective.”

Me: “When you say ‘present tactics,’ how much are you referring to? Are you completely confident that everyone will make the same assumptions you are, and not continue trying to handle both the old and the new? What are the reasons they might want to hold on to the comfortable, tried and true way they’ve always approached this?”

Exec: “Listen, I don’t want to micromanage the thing. I’m sure they can figure it out.”

Another potential stress factor lobbed into the organization. Unless… we continue the conversation to figure out how without micromanaging, the Exec can articulate some suggestions whereby he gives them the gift of reasonableness, not adding to their sense of overwhelm.

The reality of most organizations, is that pleasing the boss, in handling directives both old and new, contributes to the significant, and rampant proliferation of auto-pilot, sacred cows, stressful overload, and productivity slowdowns. Like it or not, and whether you want to admit it or not, when you are the boss, people are very selective about the questions they’ll ask you, fearing they are exposing their own shortcomings or lack of self-confidence. If they perceive “the old way” was one of your once-favored pet projects, they’ll hold on to their practice of it, even when they might think better of it otherwise.

When you are about to add to someone’s workload, you should own the 100%. What I mean by that, is that the responsible thing to do, is to own the productivity equilibrium in the operation when you contribute to it.

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The one assumption you should make, giving them the benefit of the doubt, is that everyone is already at 100%. If you add another 10%, you can’t expect them to be equally productive now at 110%. Thus, 10% somewhere else has got to go, and suggestions from you on what that old stuff you are expecting to (or willing to) replace, can really help.

This doesn’t just apply to executives, but to leaders and managers at every level of an organization. Adding versus replacing is contributing to workplace overwhelm every day, and in small ways that add up to BIG drags on overall productivity.

When I coach clients to do audits for process duplication within their organizations, it is amazing how much they find, and how much “Listen, I don’t want to micromanage the thing” turns into “I can’t believe we still do this!”

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Even with unanimous agreement on its breakthrough merits, no matter how extraordinary your new idea or captivating project might be, it will add to workload. Excitement dims quickly when the pep rally is over, and reality sets in. You’ve got to reckon with the domino effect any new project or strategic initiative can create, by always seeking to replace, and not just add. Own the 100% and help your organization realize the full benefit of your breakthrough ideas.

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Rosa Say is the author of Managing with Aloha, Bringing Hawaii’s Universal Values to the Art of Business and the Talking Story blog. She is the founder and head coach of Say Leadership Coaching, a company dedicated to bringing nobility to the working arts of management and leadership. For more of her ideas, click to her Thursday columns in the archives; you’ll find her index in the left column of www.ManagingWithAloha.com

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Rosa’s Previous Thursday Column was: Your Final, Essential Hiring Question.

More by this author

Rosa Say

Rosa is an author and blogger who dedicates to helping people thrive in the work and live with purpose.

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Last Updated on August 19, 2019

How to Succeed in Life on Your Own Terms: 7 Essential Steps

How to Succeed in Life on Your Own Terms: 7 Essential Steps

There is a great deal of advice in the world telling us how to succeed in life, but often we are given advice that isn’t tailored to our needs, desires and priorities. Success means different things to each of us, and living a life that feels genuinely successful to me might be very different to your idea of a successful life.

Naturally, when we follow the advice of someone else, which is tailored to their life goals and personality, we can end up with something that doesn’t deliver on the promise. We don’t get rewarded with our vision of success: we get theirs.

This is why I’m a proponent of self-discovery, introspection and personal sovereignty. So how to succeed on your own terms?

These 7 essential steps are not going to tell you exactly what to do, but they will provide you with the tools and the questions to ask so that you can discover your own path, so you know how to succeed in life on your own terms.

1. Know Thyself

One of Socrates’ most well-known quotes is,

An unexamined life is not worth living.

I argue that an unexamined life is not a successful one. Self-knowledge is something we could dedicate our lives to, but I’m not suggesting you sit around and navel-gaze in order to find happiness and meaning.

Thankfully, there are people who have created techniques and systems that less us fast-forward through a lot of personal philosophizing, and quickly identify some key aspects of what makes us, us.

You might want to find out what your ideal daily schedule is,[1] and you can take tests that reveal just that. Or you might want to figure out what you need to get things done – and yes, there’s a quiz for that too.

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None of these tests are infallible, and some are more scientific than others, but the process of asking yourself questions about your behaviors and traits is invaluable when it comes to determining your path to succeed in life.

For example, if you know you are an introvert and are unhappy in your current workplace, it might be worth considering why that is (an open plan office space perhaps) and what you would prefer.

It’s these little questions that will provoke answers in you that can guide the decisions that truly improve your life now and in the future.

2. Figure out What Matters to You

What lights you up? This is a question that often gets forgotten as we age. A fortunate child will be given the stimulation they desire in the form of bright toys, affection and entertainment. Little by little, the things that bring a child joy get replaced by what society demands on their behalf.

When we return to that question, and ask ourselves what really matters and what brings us joy, we can move closer towards a successful life. It can help to think back to your childhood, and the times in your life when you were in what Mihaly Csikszentmihalyi calls a flow state.[2]

In a state of flow, time slows and our focus is directed like a laser. We are fully present.

Whilst not everything in life that matters to you will conjure up a flow state, it’s a good indication of the kind of activities and experiences you can try to incorporate into your life on a regular basis.

A successful life is made up of moments like this, and when you know what matters to you and brings you a sense of joy and purpose, you can go about creating more of that.

3. Play to Your Strengths

Why spend your time only on mitigating your weaknesses, only to feel average? Instead, playing to your strengths and amplifying those skills and qualities you already have will help you go from average to extraordinary.

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If you’re great at big picture thinking and love dreaming up new ideas, but often lack attention to detail, acknowledge that. Then instead of trying to improve your analytical skills, focus instead on developing your existing skills of imagination and insight. When you need someone with a keen eye for detail, you can collaborate with those people.

Jackson Pollock was an extreme introvert, with no real desire to get his artwork in front of people. Fortunately, he had Clement Greenberg, who was much further towards the extrovert end of the spectrum, to popularize his work and get Pollock the publicity he needed.[3]

Start by identifying your strengths and what comes naturally to you. Then work on developing those and becoming known for those strengths. You can always find someone who will help you in fill in the gaps.

4. Listen to Yourself

It isn’t always clear to us that we’re on a path that leads us to failure or to success. People can spends decades in a job that is unfulfilling and slowly breaking their spirit, without even realizing it – until it’s too late. This is usually because they haven’t learned how to truly listen to themselves.

The challenge we face is that we’re listening to so many other sources of information; whether it’s the news, television, social media, family, friends or colleagues. Many may want to help, but that doesn’t mean they know what’s best for us. Only you know what success means for you, and working this out begins with listening to yourself.

Listening to yourself requires practice. It’s a daily effort, which over time, does get easier. That inner voice of wisdom will get clearer, and the decisions you make will feel more convincing.

To start, you could try to set aside 10 to 15 minutes when you first wake up, in silence. Rather than look at your phone, checking emails or social media, simply sit in silence, listening.

Ask yourself a simple question like, what am I feeling right now, in this moment? Notice the answer that bubbles up, without getting lost in the story. Starting an inner dialogue, without judgment is one of the key tools you can use to start making better decisions in your life.

Learn more about listening to your true self in this guide: How to Listen to Your Inner Voice for Greater Fulfillment

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5. Listen to Others (But Not Everyone)

Listening to yourself is one thing, but listening to others is crucial in order to learn, empathize and be of benefit to your community.

Truly listening to others is not just waiting patiently until it’s your turn to speak. Active listening requires focused attention, and the intention to understand where the other person is coming from.

When you do this, you can ask better questions and discover more about the world and everyone in it, as well as learn how to interact with others in order to succeed in life on your own terms.

However, this doesn’t mean you have to listen to everyone you come across. Trolls on the internet may come into the category of people not to listen to. Some people’s opinions will do more harm than good, as not everyone has your best interest in mind.

It’s worth identifying a shortlist of people whose opinions you will listen to. Brené Brown, author of the New York Times best-seller Daring Greatly, recommends taking a 1-inch x 1-inch square of paper and make a list of people whose opinions matter to you. These are the people who love you and will genuinely support and help you. According to Brown,

“If you need more paper, you need to edit.”

6. Make Time for Reflection

It’s easy to go through life without taking inventory of what you’re actually accomplishing. Missing this crucial step means we end up jumping from one goal to the next, without feeling like we’re getting anywhere.

Make time, ideally each day to reflect. You might keep a paper journal, or an online document. Either way, jot down:

  • What went well today
  • Something you’re grateful for
  • What would make tomorrow even better

Doing this can have measurable benefits to our overall sense of well-being, as well as keeping us focused for more success in the future.[4]

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It also helps combat feelings of lack and doubt, that arise when we compare ourselves to others. When we look at someone who appears to be more successful than us in an area of life, we can forget how far we’ve come and how much we have to be grateful for.

Making time to reflect on what you have accomplished is critical to keep you on track, and just not looking at what others are doing.

7. Don’t Be Afraid to Change Your Mind

Arguably the most important step of all:

Remember that there’s nothing wrong in changing your mind and correcting course.

The path to a successful life is not straight and narrow. It meanders and there’s no harm in going back and picking a different (and better) route.

“I think our life is a journey, and we make mistakes, and it’s how we learn from those mistakes and rebound from those mistakes that sets us on the path that we’re meant to be on.” — Jay Ellis

Be willing to make mistakes, learn from them and change your mind. Ultimately, there’s no better way to succeed in life on your own terms.

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Featured photo credit: Shirly Niv Marton via unsplash.com

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