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5 Ways a ROWE Can Supercharge Office Productivity

5 Ways a ROWE Can Supercharge Office Productivity

    A results-only work environment, often shortened to ROWE, may be the secret to supercharging productivity in your office. This management strategy was originally developed by Cali Ressler and Jody Thompson for Best Buy; the two have since formed the CultureRx consulting group to help U.S. businesses transition to a ROWE.

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    As its name suggests, a ROWE focuses solely on results or output, not time spent at the office. This strategy is a bit different than telecommuting, flex time or working from home in that ROWE employees essentially have free rein to do as they please — so long as they complete their duties capably and in a timely fashion. That means traditional ideas of core hours, vacation time and sick days are all thrown out the window.

    Here are five ways instituting a ROWE can boost your team’s productivity.

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    1. Employees schedule vacations more thoughtfully

    Because a ROWE doesn’t require employees to get vacation blocks approved, they’re incentivized to take time off as their workload allows. “When you consider when you can best take vacation as opposed to when you must, you end up able to take time without affecting performance,” said Consumer Marketing vice president Michael Mahoney in an interview with Fast Company.

    2. Naturally eliminate unnecessary meetings

    In 2005, the Bureau of Labor Statistics estimated that U.S. businesses waste $37 billion annually on unnecessary meetings. Nothing eradicates such meetings faster than in a ROWE, where employees simply won’t show up if a meeting doesn’t help them complete their objectives. Michael Reynolds, president and CEO of SpinWeb, said that making meetings optional forced his team to essentially justify the purpose of and goals for each meeting with a clear agenda, instantly making them more effective.

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    3. Increased employee engagement and retention

    CultureRx reports that its ROWE teams have up to a 90 percent decrease in voluntary turnover rates. Businesses with high turnover rates must constantly expend resources on hiring and training new employees, which hampers efficiency. Engaged employees are not only less likely to leave their jobs, they’re also far more likely to produce good work efficiently and consistently than disengaged workers.

    4. Reduced employee stress

    Nothing sinks productivity faster than excessive stress. A study published in the December 2011 Journal of Health and Social Behavior found that employees who worked in a ROWE got over an hour extra of sleep each work night and reported less stress, fewer conflicts between work and family, and decreased psychological distress and other emotional signs of burnout. When employees are happy and healthy, they can focus on doing their best work.

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    5. Forces clear communication

    Managers and employees alike must clearly communicate priorities, expectations and objectives to sustain day-to-day business in a results-focused office with optional meetings. Managers must also trust employees to spend their time wisely and outline clear consequences for missed goals or project milestones. These communication measures naturally promote efficiency by eliminating wasted work due to misunderstanding.

    A ROWE may not make sense for every industry or business. For many traditional offices, however, this breakthrough model can unlock unparalleled levels of team productivity, employee engagement and organizational efficiency.

    (Photo credit: Business meeting in an office via Shutterstock)

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    Last Updated on September 30, 2020

    Effective vs Efficient: What’s the Difference Regarding Productivity?

    Effective vs Efficient: What’s the Difference Regarding Productivity?

    When it comes to being effective vs efficient, there are a lot of similarities, and because of this, they’re often misused and misinterpreted, both in daily use and application.

    Every business should look for new ways to improve employee effectiveness and efficiency to save time and energy in the long term. Just because a company or employee has one, however, doesn’t necessarily mean that the other is equally present.

    Utilizing both an effective and efficient methodology in nearly any capacity of work and life will yield high levels of productivity, while a lack of it will lead to a lack of positive results.

    Before we discuss the various nuances between the word effective and efficient and how they factor into productivity, let’s break things down with a definition of their terms.

    Effective vs Efficient

    Effective is defined as “producing a decided, decisive, or desired effect.” Meanwhile, the word “efficient ” is defined as “capable of producing desired results with little or no waste (as of time or materials).”[1]

    A rather simple way of explaining the differences between the two would be to consider a light bulb. Say that your porch light burned out and you decided that you wanted to replace the incandescent light bulb outside with an LED one. Either light bulb would be effective in accomplishing the goal of providing you with light at night, but the LED one would use less energy and therefore be the more efficient choice.

    Now, if you incorrectly set a timer for the light, and it was turned on throughout the entire day, then you would be wasting energy. While the bulb is still performing the task of creating light in an efficient manner, it’s on during the wrong time of day and therefore not effective.

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    The effective way is focused on accomplishing the goal, while the efficient method is focused on the best way of accomplishing the goal.

    Whether we’re talking about a method, employee, or business, the subject in question can be either effective or efficient, or, in rare instances, they can be both.

    When it comes to effective vs efficient, the goal of achieving maximum productivity is going to be a combination where the subject is effective and as efficient as possible in doing so.

    Effectiveness in Success and Productivity

    Being effective vs efficient is all about doing something that brings about the desired intent or effect[2]. If a pest control company is hired to rid a building’s infestation, and they employ “method A” and successfully completed the job, they’ve been effective at achieving the task.

    The task was performed correctly, to the extent that the pest control company did what they were hired to do. As for how efficient “method A” was in completing the task, that’s another story.

    If the pest control company took longer than expected to complete the job and used more resources than needed, then their efficiency in completing the task wasn’t particularly good. The client may feel that even though the job was completed, the value in the service wasn’t up to par.

    When assessing the effectiveness of any business strategy, it’s wise to ask certain questions before moving forward:

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    • Has a target solution to the problem been identified?
    • What is the ideal response time for achieving the goal?
    • Does the cost balance out with the benefit?

    Looking at these questions, a leader should ask to what extent a method, tool, or resource meets the above criteria and achieve the desired effect. If the subject in question doesn’t hit any of these marks, then productivity will likely suffer.

    Efficiency in Success and Productivity

    Efficiency is going to account for the resources and materials used in relation to the value of achieving the desired effect. Money, people, inventory, and (perhaps most importantly) time, all factor into the equation.

    When it comes to being effective vs efficient, efficiency can be measured in numerous ways[3]. In general, the business that uses fewer materials or that is able to save time is going to be more efficient and have an advantage over the competition. This is assuming that they’re also effective, of course.

    Consider a sales team for example. Let’s say that a company’s sales team is tasked with making 100 calls a week and that the members of that team are hitting their goal each week without any struggle.

    The members on the sales team are effective in hitting their goal. However, the question of efficiency comes into play when management looks at how many of those calls turn into solid connections and closed deals.

    If less than 10 percent of those calls generate a connection, the productivity is relatively low because the efficiency is not adequately balancing out with the effect. Management can either keep the same strategy or take a new approach.

    Perhaps they break up their sales team with certain members handling different parts of the sales process, or they explore a better way of connecting with their customers through a communications company.

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    The goal is ultimately going to be finding the right balance, where they’re being efficient with the resources they have to maximize their sales goals without stretching themselves too thin. Finding this balance is often easier said than done, but it’s incredibly important for any business that is going to thrive.

    Combining Efficiency and Effectiveness to Maximize Productivity

    Being effective vs efficient works best if both are pulled together for the best results.

    If a business is ineffective in accomplishing its overall goal, and the customer doesn’t feel that the service is equated with the cost, then efficiency becomes largely irrelevant. The business may be speedy and use minimal resources, but they struggle to be effective. This may put them at risk of going under.

    It’s for this reason that it’s best to shoot for being effective first, and then work on bringing efficiency into practice.

    Improving productivity starts with taking the initiative to look at how effective a company, employee, or method is through performance reviews. Leaders should make a point to regularly examine performance at all levels on a whole, and take into account the results that are being generated.

    Businesses and employees often succumb to inefficiency because they don’t look for a better way, or they lack the proper tools to be effective in the most efficient manner possible.

    Similar to improving a manager or employee’s level of effectiveness, regularly measuring the resources needed to obtain the desired effect will ensure that efficiency is being accounted for. This involves everything from keeping track of inventory and expenses, to how communication is handled within an organization.

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    By putting in place a baseline value for key metrics and checking them once changes have been made, a company will have a much better idea of the results they’re generating.

    It’s no doubt a step-by-step process. By making concentrated efforts, weakness can be identified and rectified sooner rather than later when the damage is already done.

    Bottom Line

    Understanding the differences between being effective vs efficient is key when it comes to maximizing productivity. It’s simply working smart so that the intended results are achieved in the best way possible. Finding the optimal balance should be the ultimate goal for employees and businesses:

    • Take the steps that result in meeting the solution.
    • Review the process and figure out how to do it better.
    • Repeat the process with what has been learned in a more efficient manner.

    And just like that, effective and efficient productivity is maximized.

    More on How to Improve Productivity

    Featured photo credit: Tim van der Kuip via unsplash.com

    Reference

    [1] Merriam-Webster: effective and efficient
    [2] Mind Tools: Being Effective at Work
    [3] Inc.: 8 Things Really Efficient People Do

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