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How to Lead Change in Your Organization

How to Lead Change in Your Organization

Lead Change

    Change is the biggest constant in today’s business world. Even charities and educational organizations are finding that they need to constantly innovate not only to compete for donation dollars, clients, and members, but to remain relevant to the changing social landscape around them as well.

    But people hate change. Right? The management literature is loaded with tales of corporate innovation gone awry – product launches flubbed, reorganizations that caused productivity to plummet and workers to flee en masses, hideously stupid morale programs that mandated chipperness and received resignations in return, and so on. When workers at any organization get together, they swap stories of corporate inanity, laughing at each other’s tales of programs too stupid to have been thought of in the first place, let alone implemented – yet they were.

    No, the common wisdom goes, people don’t want change. They want the steady footing of corporate constancy.

    A vast number of books have been written about how to resolve this problem: companies need change, but workers hate it. Graduate management programs dedicate countless semester-hours to coping with this conflict. Executives wring their hands over the tension between their needs and employees’ unwillingness.

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    All for nothing.

    As Michael Kanazawa, author of Big Ideas to Big Results points out in the title of his new e-book at ChangeThis, people don’t hate change, they hate how you’re trying to change them.

    People LOVE change

    People don’t hate change, they love it. Workers constantly seek promotions and new job responsibilities. They buy self-help books and personal development books seeking to become better at their jobs. They launch their own businesses. They change companies and jobs, they even change careers, all for the sake of breaking out of unsatisfying routines and gaining control over the conditions of their own labor.

    People love change, they just hate having change rammed down their throats. They hate being sold a bill of goods, and too many corporate innovations feel like a bill of goods to the workers expected to implement them.

    Three principles for change people love

    Kanazawa got his start as a corporate strategist at the same company where Scott Adams gave birth to Dilbert. I think it’s safe to say that Pacific Telesis was a company that got change wrong. Repeatedly. Much to our general amusement.

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    Frustrated by the ham-handed – and almost always unsuccessful — way that change was managed there, Kanazawa sought out a different way of approaching change. In People Don’t Hate Change, he lays out the three principles companies need to embrace to create real innovation that their employees will get behind:

    Do more on less

    Workers fear the latest new program to come across their desk because they’ve learned that change means more work – for them. These fears are confirmed when management invites them into the conference room or meeting hall for the inevitable “pep rally” and gushes about the new program – and then tells them that they must “do more with less”.

    It appeals to our core values of thrift and efficiency, this idea of doing more with less. It sells us – a little. But in the end doing more with less is impractical. Employees end up overtaxed by new responsibilities, frustrated by lack of resources, and resentful about all the work they’re doing with no extra compensation.

    Instead, Kanazawa suggests that management demonstrate clearly what the new priorities are, and what is no longer a priority. Give workers a clear sense of what they should be focusing on, and get rid of the rest. Outsource it, or better yet cut it entirely.

    Doing more on less means doing more work, more thinking, and more activity on less stuff. It means focusing employees’ efforts where they count, instead of splitting their attention twenty different ways.

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    There’s no such thing as buy-in

    Companies know the value of “buy-in” when pushing radical new programs. Buy-in is that sense among workers that they hold a stake in the success of a project, that it’s theirs, somehow – they’ve “bought into” the new program.

    Typically, companies will assign a leadership team, outside consultants, or project group in a division to design a new program. Once the plan is finalized, they’ll go to the employees who will be responsible for implementing the new plan for a buy-in meeting. They “sell” the plan, and employees “buy in”.

    Except, they don’t. They may think it’s a great idea, they may be enthusiastic about it, but in the end, it’s not their plan.

    Kanazawa advocates a different approach to innovation – bring employees in from the start, rely on their practical experience and expertise and incorporate their ideas into the plan. Follow their lead.

    When workers are instrumental in creating change in their organization, there is no need for buy-in because the ideas are already theirs.

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    Leadership is not about you

    A year ago, I debuted at Lifehack with a post on leadership, saying that leadership wasn’t about power, it was about empowering others. Kanazawa concurs, writing, “Leadership impact is not about how aggressive, decisive, and visionary you are, it is about how you bring that out in others.”

    By empowering those around them to do more, true leaders drastically increase their own leadership power – their power scales with the ability of those around them.

    It is important for leaders to have vision, authority, and ambition, but it is more important for them to reach out to others all along the chain of command to make sure that everyone feels involved in the process of change. Leaders who don’t do this, who attempt to impose their vision from the top-down, might manage to achieve something that looks like their vision, but which is hollow and empty.

    Make change lovable

    I’ve had Kanazawa’s book in my “to read” pile for a while, and I’m anxious to make time to read it. In the meantime, though, People Don’t Hate Change, They Hate How You’re Trying to Change Them gives a good introduction to the approach to change that Kanazawa has developed since leaving Dilbert-land. Keeping Kanazawa’s principles in mind can help any organization to leverage the love that people already have for true, meaningful change – instead of working against that love and forcing their employees into a reactionary, self-defensive position.

    And that dissolves entirely the tension between companies’ need for change and workers’ distrust of it. When you make change lovable, there’s no need for hand-wringing.

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    Last Updated on July 27, 2020

    20 Time Management Tips to Super Boost Your Productivity

    20 Time Management Tips to Super Boost Your Productivity

    Are you usually punctual or late? Do you finish things within the time you stipulate? Do you hand in your reports/work on time? Are you able to accomplish what you want to do before deadlines? Are you a good time manager?

    If your answer is “no” to any of the questions above, that means you’re not managing your time as well as you want. Here are 20 time management tips to help you manage time better:

    1. Create a Daily Plan

    Plan your day before it unfolds. Do it in the morning or even better, the night before you sleep. The plan gives you a good overview of how the day will pan out. That way, you don’t get caught off guard. Your job for the day is to stick to the plan as best as possible.

    Here’s How to Create a To-Do List that Super Boosts Your Productivity.

    2. Peg a Time Limit to Each Task

    Be clear that you need to finish X task by 10am, Y task by 3pm, and Z item by 5:30pm. This prevents your work from dragging on and eating into time reserved for other activities.

    3. Use a Calendar

    Having a calendar is the most fundamental step to managing your daily activities. If you use outlook or lotus notes, calendar come as part of your mailing software.

    I use it. It’s even better if you can sync your calendar to your mobile phone and other hardwares you use – that way, you can access your schedule no matter where you are. Here’re the 10 Best Calendar Apps to Stay on Track .

    Find out more tips about how to use calendar for better time management here: How to Use a Calendar to Create Time and Space

    4. Use an Organizer

    An organizer helps you to be on top of everything in your life. It’s your central tool to organize information, to-do lists, projects, and other miscellaneous items.

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    These Top 15 Time Management Apps and Tools can help you organize better, pick one that fits your needs.

    5. Know Your Deadlines

    When do you need to finish your tasks? Mark the deadlines out clearly in your calendar and organizer so you know when you need to finish them.

    But make sure you don’t make these 10 Common Mistakes When Setting Deadlines.

    6. Learn to Say “No”

    Don’t take on more than you can handle. For the distractions that come in when you’re doing other things, give a firm no. Or defer it to a later period.

    Leo Babauta, the founder of Zen Habits has some great insights on how to say no: The Gentle Art of Saying No

    7. Target to Be Early

    When you target to be on time, you’ll either be on time or late. Most of the times you’ll be late. However, if you target to be early, you’ll most likely be on time.

    For appointments, strive to be early. For your deadlines, submit them earlier than required.

    Learn from these tips about how to prepare yourself to be early, instead of just in time.

    8. Time Box Your Activities

    This means restricting your work to X amount of time. Why time boxing is good for you? Here’re 10 reasons why you should start time-boxing.

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    You can also read more about how to do time boxing here: Get What Matters Done by Scheduling Time Blocks

    9. Have a Clock Visibly Placed Before You

    Sometimes we are so engrossed in our work that we lose track of time. Having a huge clock in front of you will keep you aware of the time at the moment.

    10. Set Reminders 15 Minutes Before

    Most calendars have a reminder function. If you have an important meeting to attend, set that alarm 15 minutes before.

    You can learn more about how reminders help you remember everything in this article: The Importance of Reminders (And How to Make a Reminder That Works)

    11. Focus

    Are you multi-tasking so much that you’re just not getting anything done? If so, focus on just one key task at one time. Multitasking is bad for you.

    Close off all the applications you aren’t using. Close off the tabs in your browser that are taking away your attention. Focus solely on what you’re doing. You’ll be more efficient that way.

    Lifehack’s CEO has written a definitive guide on how to focus, learn the tips: How to Focus and Maximize Your Productivity (the Definitive Guide)

    12. Block out Distractions

    What’s distracting you in your work? Instant messages? Phone ringing? Text messages popping in?

    I hardly ever use chat nowadays. The only times when I log on is when I’m not intending to do any work. Otherwise it gets very distracting.

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    When I’m doing important work, I also switch off my phone. Calls during this time are recorded and I contact them afterward if it’s something important. This helps me concentrate better.

    Find more tips on how to minimize distractions to achieve more in How to Minimize Distraction to Get Things Done

    13. Track Your Time Spent

    When you start to track your time, you’re more aware of how you spend your time. For example, you can set a simple countdown timer to make sure that you finish a task within a period of time, say 30 minutes or 1 hour. The time pressure can push you to stay focused and work more efficiently.

    You can find more time tracking apps here and pick one that works for you.

    14. Don’t Fuss About Unimportant Details

    You’re never get everything done in exactly the way you want. Trying to do so is being ineffective.

    Trying to be perfect does you more harm than good, learn here about how perfectionism kills your productivity and how to ditch the perfectionism mindset.

    15. Prioritize

    Since you can’t do everything, learn to prioritize the important and let go of the rest.

    Apply the 80/20 principle which is a key principle in prioritization. You can also take up this technique to prioritize everything on your plate: How to Prioritize Right in 10 Minutes and Work 10X Faster

    16. Delegate

    If there are things that can be better done by others or things that are not so important, consider delegating. This takes a load off and you can focus on the important tasks.

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    When you delegate some of your work, you free up your time and achieve more. Learn about how to effectively delegate works in this guide: How to Delegate Work (the Definitive Guide for Successful Leaders)

    17. Batch Similar Tasks Together

    For related work, batch them together.

    For example, my work can be categorized into these core groups:

    1. writing (articles, my upcoming book)
    2. coaching
    3. workshop development
    4. business development
    5. administrative

    I batch all the related tasks together so there’s synergy. If I need to make calls, I allocate a time slot to make all my calls. It really streamlines the process.

    18. Eliminate Your Time Wasters

    What takes your time away your work? Facebook? Twitter? Email checking? Stop checking them so often.

    One thing you can do is make it hard to check them – remove them from your browser quick links / bookmarks and stuff them in a hard to access bookmarks folder. Replace your browser bookmarks with important work-related sites.

    While you’ll still checking FB/Twitter no doubt, you’ll find it’s a lower frequency than before.

    19. Cut off When You Need To

    The number one reason why things overrun is because you don’t cut off when you have to.

    Don’t be afraid to intercept in meetings or draw a line to cut-off. Otherwise, there’s never going to be an end and you’ll just eat into the time for later.

    20. Leave Buffer Time In-Between

    Don’t pack everything closely together. Leave a 5-10 minute buffer time in between each tasks. This helps you wrap up the previous task and start off on the next one.

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    Featured photo credit: Unsplash via unsplash.com

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