Advertising
Advertising

Employee Engagement: 4 Engagement Hacks for the Innovative Manager

Employee Engagement: 4 Engagement Hacks for the Innovative Manager


    (Editor’s Note: This is the second in a two-part series on employee engagement.)

    Now let’s discuss some options for increasing the level of positive engagement in your work environment.

    Option 1: Leverage Shared Responsibility

    Most agree that employers and employees share responsibility for the factors that create an engaging work environment. In a recent survey conducted by Training magazine and The Ken Blanchard Companies, individual respondents saw it as their primary responsibility to improve the factors of:

    Advertising

    • Meaningful Work
    • Autonomy
    • Workload Balance
    • Task Variety
    • Collaboration
    • Connectedness with Leader
    • Connectedness with Colleagues

    They saw their managers as primarily responsible for improving the factors of Feedback, Procedural Justice (Fairness), and Performance Expectations, and they saw senior leadership and systems as responsible for Growth and Distributive Justice.

    It is critical that employees understand where they have the power to control their own destiny, and when they need to speak up if a system is broken and needs to be changed.

    Option 2: Leverage Social Networks

    Social networks help with engagement because they facilitate an employee’s ability to publish content and connect easily with co-workers and managers.  The latest in intranet technology is what I call a super-intranet, which is designed to be a welcoming source of information and support as well as a hub for real-time interaction.

    Advertising

    A wonderful example of a well-executed super-intranet is NASA’s Spacebook.  Launched in 2009, Spacebook is a professional network that lets NASA people around the world interface with each other through the use of user profiles, forums, groups, and social tagging. Employees have their own pages where they can publish their own status, share files, follow others’ activity, and join communities of interest.  Spacebook aids the discovery of new ideas and approaches and encourages knowledge transfer as shifting demographics threaten NASA’s ranks.

    Option 3: Leverage Your Virtual Teams

    Given the number of virtual employees in most modern organizations, paying special attention to their engagement is essential.  The most effective virtual teams have access to sophisticated collaboration tools so that project work is efficient and seamless, and they use instant messaging, videoconferencing and super-intranets like Spacebook to converse in real time.

    The best virtual teams have also met in person more than once. Because they have had the opportunity to build in-person relationships, they are less likely to experience misunderstandings and breeches of trust.  Engaged virtual teams also know and communicate with their manager well.  Weekly check-ins and occasional visits support the virtual team member’s affiliation with and loyalty to the organization.

    Advertising

    Option 4: Leverage Customized Career Paths

    Employers are beginning to recognize that one progressive and linear path in which all employees move from Points A to B to C it out of sync with many individuals’ desire for a life cycle-focused career.  For example, many aging Baby Boomers are opting to dial-back and work part-time instead of fully retiring so that they can continue to contribute brainpower while setting aside time for health and family concerns.

    Deloitte believes that long-term employee engagement and retention will result from a new method of career design it calls mass career customization.  Through a combination of climbs, lateral moves, and planned descents, individuals are able to pursue personal and professional goals while remaining tied to the organization.  Although career customization sounds like it would be difficult to implement, it really starts one manager to employee conversation at a time.

    What are your engagement hacks?  What do you do as an individual and as a manager to keep your team energized and committed?

    Advertising

    (Photo credit:

      Businesswoman Drawing Out Innovation via Shutterstock)

      More by this author

      How to Cope with Rejection at Work Do You Unnecessarily Point Out Flaws? 5 Keys to Building Networks Over Time Is Flex-tirement the New Retirement? Does the Y Chromosome Inspire Confidence?

      Trending in Work

      1 36 Important Resume Skills (For All Types of Jobs) 2 25 Important Investment Books Every Entrepreneur Needs to Read 3 How to Find Your Entrepreneurial Passion and Purpose 4 How to Quit Your Unfulfilling Job and Lead Your Dream Career 5 9 Powerful Steps to Achieve Career Advancement

      Read Next

      Advertising
      Advertising
      Advertising

      Published on August 4, 2020

      36 Important Resume Skills (For All Types of Jobs)

      36 Important Resume Skills (For All Types of Jobs)

      Most jobs require specialized skills. At the same time, there are a lot of resume skills that apply across the board.

      If you’re on the hunt for a new job, give your resume a refresh. Employers want to know: Can you communicate effectively? Are you easy to get along with? Can you manage your time effectively?

      Remember, you may not get a second look. Use your resume to make a great first impression.

      Holistic ability is what employers want to see when hiring. These resume skills can make you a top pick regardless of what role you’re applying for.

      Communication

      Being properly understood is critical. On any team, you must be able to relay and interpret messages with speed and precision. How you describe yourself, the concision of your phrasings, and the layout of your resume are great ways to showcase these skills.

      1. Writing

      Whether it’s emails or official documents, writing skills are essential for candidates in any industry. Clear, concise phrasings minimize misunderstandings and save the recipient time. This is probably one of the most important resume skills.

      2. Verbal Communication

      Speaking clearly and eloquently is one of the first things a hiring manager will note in an interview. Communicating over the phone is commonplace in business. Outline this skill on your resume, and they’ll invite you in to listen for themselves. This is easily one of the most important resume skills in most industries.

      3. Presentation

      Sales pitches and company meetings may include presentations, which require special communication skills. Being able to spearhead and properly carry out a presentation shows organization and resolve.

      4. Multilingualism

      Knowing more than one language can open doors for you and the business you represent.[1] Being able to speak another language allows your company to serve a whole new demographic.

      5. Reading Comprehension

      At any job, employee handbooks, company newsletters, and emails will come your way. Being able to decipher them quickly and effectively is an important resume skill. This goes hand in hand with having excellent writing skills.

      Advertising

      Tech Savvy

      Technology is evolving rapidly, especially in the business world. Be sure to mention the technologies you’re familiar with on your resume, even if you don’t expect to use them daily.

      6. Social Media

      Almost everyone has some form of social media these days. Companies use platforms like LinkedIn and Facebook to reach new audiences, provide customer service, and build brand loyalty.

      7. Operating Systems

      Can you use a Mac? What about a PC? Most jobs today require the use of a computer. Prior experience navigating common operating systems will help you acclimate much more quickly. This has become an important resume skill ever since the start of the information age.

      8. Microsoft Office

      Of all the software in the world, Microsoft’s Office suite might be the most popular. Word, Excel, Powerpoint, and Outlook are widely used in the business world. Having this as part of your resume skills is very helpful especially in certain industries.

      9. Job-Specific Programs

      Did you get the hang of HubSpot in your last role? Is Slack something you’ve mastered? Be sure to mention them on your list of resume skills. These demonstrate that you can pick up new tools quickly.

      Interpersonal Skills

      Despite the rise in technology, businesses are run by people. Working with and for people means you need to be able to handle yourself with poise in different social settings. Highlight roles and situations on your resume that involved tricky conversations.

      10. Customer Service

      No company can succeed without its customers. Being able to treat customers with respect and attention is an absolute must for any applicant. Specific industries regard this as the most important resume skill their prospective employees should have.

      11. Active Listening

      Listening is an underrated skill, especially for leaders.[2] If you can’t listen to other people, you’ll struggle to work as part of a team.

      12. Sense of Humor

      You might wonder why having a sense of humor is a part of your resume skills. Humor is important for building rapport, but getting it right in the workplace can be tough. Everyone loves someone who is entertaining and can lighten the mood. On the other hand, people are turned off by immaturity and inappropriate jokes.

      Advertising

      13. Conflict Resolution

      A customer stomps up to your desk and starts yelling about a problem he or she is having – how do you handle this situation? The right approach is to work to resolve the situation, not to escalate or avoid it.

      Teamwork

      One of the best parts of any job is the bonds you build with your co-workers. Fostering healthy relationships can make the workspace more enjoyable for everyone.

      14. Collaboration

      Whatever your line of work, chances are good that you’ll be working with others. Being able to collaborate effectively with them is critical if the whole team is to hit its goals. You can use various apps and tools available to help you collaborate with your team.

      15. Leadership

      Even if the title of the job you’re applying to isn’t “manager” or “executive,” there will still be moments when it’s your turn to lead. Prove that you’re up to the challenge, and you’ll be looked at as a long-term asset. Listing this as one of your resume skills is certainly an eye-catcher for most.

      16. Reliability

      Work isn’t always easy or fun. You have to be willing to pull your weight, even when times are hard. Otherwise, your co-workers won’t feel as if they can count on you. Reliability is important in maintaining the cohesion of a team. You should let people know that they can rely on you.

      17. Transparency

      To work as a team, members must be willing to share information with each other. Are you willing to own up to your mistakes, share your challenges, and accept consequences like an adult? Let them know that you’re transparent and reliable.

      Personal Traits

      Your resume is about selling yourself, not just your education and work history. The good news is, your “soft” skills are a great opportunity to differentiate yourself. Use bullets beneath your past experiences to prove you have them.

      18. Adaptability

      In any role, you’ll need to adjust to new procedures, rules, and work environments. Remember, these are always subject to change. Being able to adapt ensures every transition goes smoothly.

      19. Proactivity

      An autonomous employee can get work done without being instructed every step of the way. Orientation is one thing; taking on challenges of your own accord is another. Being proactive is an essential resume skill, especially if you’re eyeing for managerial roles in the future.

      20. Problem-Solving

      When problems arise, can you come up with appropriate solutions? Being able to address your own problems makes your manager’s life easier and minimizes micro-management. Problem-solving is an important yet often overlooked resume skill.

      Advertising

      21. Creativity

      Can you think outside of the box? Even roles that aren’t “creative,” strictly speaking, require creative thinking. Creativity also helps in your ability to solve problems.

      22. Organization

      Staying organized makes you more efficient and reduces the risk of mistakes. Organization skills make life easier not just for you, but also for other members of your team. This makes it an important skill to put in your list of resume skills.

      23. Work Ethic

      Every company wants hard workers on its team. You’re applying for employment after all, not a place to lounge around. Putting this on your list of resume skills is just as important as actually exhibiting it in the workplace once you’re hired.

      24. Stress Management

      How well do you work under stress? If you’ll be required to meet tight deadlines, you’ll have to prove you can handle the heat.

      25. Attention Management

      Whether you’re developing a partnership or writing a blog post, attention to detail makes all the difference. People who sweat the details do better work and tend to spot problems before they arise. Use Maura Thomas’s 4 Quadrants of Attention Management as a guide to managing attention.[3]

      26. Time Management

      Time is money. The better you are at using company time, the more valuable you’ll be. Show that you can make every second count. Managing your time also means being punctual. No employer wants to deal with a team member who’s constantly tardy. This is commonly included in most people’s resume skills, but not everyone lives up to it.

      27. Patience

      Things won’t always go your way. Can you calmly work through tough situations? If not, you’ll struggle with everything from sales to customer service to engineering.

      28. Gratitude

      When things do go your way, are you gracious? Simply being grateful can help you build real relationships.[4] This also helps foster a better team atmosphere.

      29. Learning

      Employers want to invest in people who are looking to grow. Whether you love to take online courses, read, or experiment with hobbies, make sure you show you’re willing to try new things.

      30. Physical Capability

      Many job postings have the classic line, “must be able to lift X amount of pounds” or “must be able to stand for X hours per day.” Play up past positions that required you to do physical labor.

      Advertising

      31. Research

      How easily can you dig up new details about a concept? Research skills are critical for marketing, business analysis, writing, account management, and more.

      32. Money Handling

      Being able to count bills quickly and accurately is important at any company with a brick-and-mortar storefront. Integrity and honesty are key when you’re running the cash register or reconciling bank statements.

      Commitment

      To employers, every new hire represents an investment. Are you worth investing in? Prove it. Employers need to see signs of commitment before they bring you on board.

      33. Longevity

      Hiring managers love to see long tenures on your resume. This suggests that you’re in it for the long haul, not just passing through for a quick buck.

      34. Fidelity

      For an employer-employee relationship to work, there has to be trust. Employers tend to find out when someone is hiding side gig or sharing information they shouldn’t be. References from past employers can prove that you’re loyal to companies that hire you.

      35. Obedience

      You won’t agree with every choice your employer makes. With that said, you have to respect your role as an employee. Obedience is about doing what your leader decides is best, even if you have a different perspective.

      36. Flexibility

      Life is full of surprises. A month into your new job, your role could change entirely. Flexible people can roll with the punches.

      Final Words

      Perform a self-audit: Which of these skills will your potential employer want to see? Add them to your resume strategically, and you’ll be that much closer to your dream job.

      Tips on How to Create a Great Resume

      Featured photo credit: Van Tay Media via unsplash.com

      Reference

      Read Next