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Consumer Attack! Taking on Corporations and Winning

Consumer Attack! Taking on Corporations and Winning

    Companies are replacing the old adage “the customer is always right” with “the customer is right, as long as it does not cost the company money or extra effort.” Customers are facing new policies that hamper, frustrate, and limit a customer’s ability and determination to process a complaint, request additional assistance, validate a warranty or receive support for services they have purchased.

    Overcome these barriers, by doing the necessary research, creating an action plan, and by presenting your case in a resolute and concise manner.

    Research

    Before doing anything, be realistic about the seriousness of your complaint. Do not spend days researching and preparing your case, when it is obvious that pursuing a resolution is a waste of your time.

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    If the issue is minor, or major, treat it as such. Your expectations can range from registering a complaint without any expectations of compensation, to the extreme of pursuing a legal settlement.

    Either way, all the relevant information you need will be available on the internet.

    Use the following sites to support your case:

    Resources to review:

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    • Internet forums – Use Google to search out references to similar complaints; these searches will usually lead you to online forums. Use the forums to ask for advice and learn how to resolve your complaint.
    • Disclosures – Some companies must offer a verbal or written disclosure to consumers. Both governments and industry groups can institute these policies and they are in place to protect the consumer, the company, and the industry. Ultimately, if a company does not offer a mandatory disclosure, they can be fined or shutdown for non-compliance
    • Contracts – Your contract will stipulate the specific details of your purchase. They outline the minimum responsibilities and restrictions a company and a client needs to adhere to when they enter into a legal agreement.
    • Government Customer Affairs / Customer Advocacy Groups – These sites list consumer protection polices for the individual States and Provinces in North America. These can include the maximum interest a company can charge on a loan or credit card, examples of dishonest business practices, and contact information to register an official complaint.
    • Class Action Suit – you may be one of hundreds of wronged customers. Moreover, there may be no other alternative other than becoming a plaintive in a mass suit and hope for the best.
    • Corporate Websites – Review what commitments the company has made to   their consumers, the community and shareholders. Also, compare the policies of the retailer and the manufacturer; then decide who is more likely to resolve your complaint.

    Depending on the region, there may be laws that give consumers a period of time in which they can review a contract and cancel the agreement without the fear of incurring any penalties or fees.

    In addition, omitting a necessary written or verbal disclosure during a purchase can invalidate a signed contract.

    It is critical that you create a secure folder that contains all your valid and current warranties, contracts, receipts and disclosures. Do not count on businesses to keep these types of documents on file.

    Plan of Action

    Take a moment to decide how you will present your case. Start by listing your strongest arguments and support your facts with any relevant information you have gathered from your research.

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    A written plan of action will keep you focused, calm, and keep your arguments concise and steadfast. Keeping your story straight is important, because you might have to repeat your story to several different people during the escalation of your complaint.

    Follow these tips before presenting your complaint to a company:

    • Present your argument to your friends and family. Ask for honest feedback and then use that information to decide if you are ready to move forward.
    • Construct a timeline by adding every relevant action taken by you, or the company since you made your complaint.
    • Show your appreciation to anyone at the company who offers to assist you, even if it does not resolve the issue. As you move forward with your complaint, they can become key contacts.
    • Create a list of two or three satisfactory resolution options and present them to the company.  The less wiggle room you give the company the better. Force them to work within your parameters.
    • Remind yourself over and over again of why you deserve a fair and equitable resolution

    Build up your immunity to corporate excuses:

    • Believe that you count, and your business is important to the company.
    • There is no harm in trying, and it is your responsibility as a consumer to fight for your rights
    • Ask for support from your friends or family. Receive moral support by having people sit beside you during a phone call and ask them to assist you in writing a letter.
    • Try to stay calm and strive not to take it personally. Getting upset will only make it harder to get a good outcome.

    Increasing profits and stock prices has become the driving force used in structuring a company’s philosophy and policies. As a result, resolving complaints can now become a form of trench warfare.

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    Counter these obstacles by presenting a case that demonstrates that you are dedicated, knowledgeable, and ready to negotiate a fair settlement.

    (Photo credit: consumers from Shutterstock)

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    Last Updated on September 17, 2018

    10 Reasons Why You Should Get Naked More Often

    10 Reasons Why You Should Get Naked More Often

    Getting naked is often thought of as an act that should only be reserved for intimacy—and even then some get squirmy! Many people are more comfortable believing that the more clothes you are wearing the better. However, getting naked more often can have great benefits for you. Here are 10 great reasons to get naked more often:

    1. It burns more fat.

    Your body’s main supply of brown adipose tissue (BAT), or good fat cells, are located around your shoulder blades and neck. When your body is exposed to the elements and is cooler, the BAT proliferates and essentially kills the white adipose tissue, aka bad fat cells. So, not wearing any clothes helps promote this and makes you healthier.

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    2. You’ll become comfortable with who you are.

    Self-acceptance is hard to come by today. Ask anyone you know and see if they are happy with themselves. Chances are they will say they are too fat, not pretty, and find all of the flaws that they can. In reality, others do not see this. They see that you are beautiful. When you begin to get naked, you learn to appreciate your body and realize how beautiful you really are.

    3. It saves you money.

    Being naked more often saves on buying new clothing since you are wearing nothing a lot of the time. Be careful when you are in public, though—you may have to put on some clothes!

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    4. It increases your immune system.

    Being naked and getting exposure to the sun’s rays actually increases your body’s vitamin D levels. Vitamin D is directly related to your immune system. When you have optimal levels of vitamin D, your body’s immune system is impeccable, and you will be better equipped to ward off viruses, including the common cold and flu. So go lay outside naked on your private balcony or in your yard.

    5. It makes you face your fears head on.

    People cringe today when you mention the words “get naked.” They are so afraid of it—and today’s children are so ingrained with this—that they must wear layer upon layer to deal with their body image. However, when you are naked, you face your fears of body image and self-acceptance, experiencing some of the best moments of your life.

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    6. You will feel better in your clothes.

    When you do wear clothes (because not everyone has yet accepted being naked in public), you will start to choose clothing that accentuates the parts of your body that you love. You will begin to notice that maybe that muumuu does not flatter your beautiful curves and start wearing clothes that you love.

    7. You will embrace vulnerability.

    When you put yourself out there, it is a natural reaction to have fear and worry. However, this is an opportunity to embrace being vulnerable. It allows you to think and get down to the core of what really matters and what is of importance to you. When you strip away all of the excess, you are 100% you and willing to take on anything that comes your way.

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    8. You will show the world the real you.

    Today, we have many ways of altering our appearance from our true body image when we wear clothing. Some people alter their image so much that they fear getting naked with the person they love. It seems crazy that this could even happen; however, the rise in use of breast-enhancing bras and Spanx products has put this idea into people’s minds. This all goes back to being comfortable with your true body image. If a person really does love you, then they should not love you based upon your image. If they do, then you may even decide that the ever-so-uncomfortable leggings that go up above your waist to hold in all of the imperfections may not be worth it after all.

    9. You will have fun.

    Well, this could go in all sorts of directions. But when you are comfortable with your naked body and see it as being flattering, then life is more fun. You start realizing that you are beautiful and are willing to do more things that you probably would not have done otherwise—with and without your clothes on.

    10. You can have intercourse with the lights on.

    Many people are self-conscious about the way they look and decide that the less lighting the better when they are intimate with their partner. It’s nothing new. If you survey your best friends, you will probably come to this conclusion too. They may say that it even gets awkward, because they are more concerned with what their partner thinks of their body than just having and enjoying amazing intercourse. When you love the way you look naked, you will also want to have your partner see you at your best.

    What are you waiting for? Start spending more time in the buff today and begin to change the way you think about your body.

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