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Consumer Attack! Taking on Corporations and Winning

Consumer Attack! Taking on Corporations and Winning

    Companies are replacing the old adage “the customer is always right” with “the customer is right, as long as it does not cost the company money or extra effort.” Customers are facing new policies that hamper, frustrate, and limit a customer’s ability and determination to process a complaint, request additional assistance, validate a warranty or receive support for services they have purchased.

    Overcome these barriers, by doing the necessary research, creating an action plan, and by presenting your case in a resolute and concise manner.

    Research

    Before doing anything, be realistic about the seriousness of your complaint. Do not spend days researching and preparing your case, when it is obvious that pursuing a resolution is a waste of your time.

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    If the issue is minor, or major, treat it as such. Your expectations can range from registering a complaint without any expectations of compensation, to the extreme of pursuing a legal settlement.

    Either way, all the relevant information you need will be available on the internet.

    Use the following sites to support your case:

    Resources to review:

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    • Internet forums – Use Google to search out references to similar complaints; these searches will usually lead you to online forums. Use the forums to ask for advice and learn how to resolve your complaint.
    • Disclosures – Some companies must offer a verbal or written disclosure to consumers. Both governments and industry groups can institute these policies and they are in place to protect the consumer, the company, and the industry. Ultimately, if a company does not offer a mandatory disclosure, they can be fined or shutdown for non-compliance
    • Contracts – Your contract will stipulate the specific details of your purchase. They outline the minimum responsibilities and restrictions a company and a client needs to adhere to when they enter into a legal agreement.
    • Government Customer Affairs / Customer Advocacy Groups – These sites list consumer protection polices for the individual States and Provinces in North America. These can include the maximum interest a company can charge on a loan or credit card, examples of dishonest business practices, and contact information to register an official complaint.
    • Class Action Suit – you may be one of hundreds of wronged customers. Moreover, there may be no other alternative other than becoming a plaintive in a mass suit and hope for the best.
    • Corporate Websites – Review what commitments the company has made to   their consumers, the community and shareholders. Also, compare the policies of the retailer and the manufacturer; then decide who is more likely to resolve your complaint.

    Depending on the region, there may be laws that give consumers a period of time in which they can review a contract and cancel the agreement without the fear of incurring any penalties or fees.

    In addition, omitting a necessary written or verbal disclosure during a purchase can invalidate a signed contract.

    It is critical that you create a secure folder that contains all your valid and current warranties, contracts, receipts and disclosures. Do not count on businesses to keep these types of documents on file.

    Plan of Action

    Take a moment to decide how you will present your case. Start by listing your strongest arguments and support your facts with any relevant information you have gathered from your research.

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    A written plan of action will keep you focused, calm, and keep your arguments concise and steadfast. Keeping your story straight is important, because you might have to repeat your story to several different people during the escalation of your complaint.

    Follow these tips before presenting your complaint to a company:

    • Present your argument to your friends and family. Ask for honest feedback and then use that information to decide if you are ready to move forward.
    • Construct a timeline by adding every relevant action taken by you, or the company since you made your complaint.
    • Show your appreciation to anyone at the company who offers to assist you, even if it does not resolve the issue. As you move forward with your complaint, they can become key contacts.
    • Create a list of two or three satisfactory resolution options and present them to the company.  The less wiggle room you give the company the better. Force them to work within your parameters.
    • Remind yourself over and over again of why you deserve a fair and equitable resolution

    Build up your immunity to corporate excuses:

    • Believe that you count, and your business is important to the company.
    • There is no harm in trying, and it is your responsibility as a consumer to fight for your rights
    • Ask for support from your friends or family. Receive moral support by having people sit beside you during a phone call and ask them to assist you in writing a letter.
    • Try to stay calm and strive not to take it personally. Getting upset will only make it harder to get a good outcome.

    Increasing profits and stock prices has become the driving force used in structuring a company’s philosophy and policies. As a result, resolving complaints can now become a form of trench warfare.

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    Counter these obstacles by presenting a case that demonstrates that you are dedicated, knowledgeable, and ready to negotiate a fair settlement.

    (Photo credit: consumers from Shutterstock)

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    Last Updated on February 11, 2021

    The 20 Most Creative Instagram Accounts That Will Inspire You

    The 20 Most Creative Instagram Accounts That Will Inspire You

    Instagram allows you to see exactly what inspires people and how creativity is drawn from their everyday life. We use Instagram to capture what makes us smile, what brings joy to our life, and what we are passionate about, and the accounts listed below are sure to inspire you in turn.

    Here are our 20 top creative Instagram accounts that you should be following today.

    1. Humans Of New York

    Brandon Stanton walks the streets of New York City taking street photography, and he gets his subjects to open up about life details that even many family members may not know about them. It makes you smile and connect with the images at a new level.

     2.  Paris in Four Months

    Carin Olsson moved to Paris and is documenting every part of her experience, from the macaroons to the Eiffel Tower with all of its shimmering lights. If you want to go to Paris but can’t get there today, Carin will take you.

    3. Civilized Caveman Cooking

    George Bryant offers up more than his love for cooking Paleo cuisine as he shares more about life, joy, and happiness. His coined hashtag is #hugsandbacon.

    4. Andrew Knapp

    Andrew has taken the world by storm with his adorable version of Where’s Waldo? His version is Find Momo, and stars his border collie.

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    5. Idafrosk

    Ida Skivenes has developed a knack for food art. From the world of Charlie and the Chocolate Factory to Strawberry Fields Forever, she has recreated it all with food.

    6. GrandmaBetty33

    Grandma Betty is fighting cancer and is inspiring others to smile and be happy in life. She brings a smile to your face instantly and is like having your grandma right beside you.

    7. Maya_on_the_Move

    Tania Ahsan captures the world of her cute bulldog, Maya, on her adventures in New York. Maya makes appearances that will make you smile, laugh, and inspire you to go out and create something special.

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    8. Leoleoparis

    Leo captures the life on the streets of Paris. Most of his work is done in black and white, offering that iconic Parisian look.

    9. Jacob Santiago

    Jacob Santiago creates stunning, vibrant images around New York City, showcasing the architecture and streets. I’m sure you haven’t seen the streets of NYC like this before.

    10. Julie’s Kitchen

    Julie Lee showcases how everyday produce can create colorful art designs. At first glance, you think it is just a design; then, a second take illustrates that it is really fruits and vegetables.

    11. iloveplaymo

    iloveplaymo brings together photography and Playmobil toys in action. The images are up to date with current world events and everyday life.

    12. “Red” Hong Yi

    Red Hong Yi loves to paint without a paintbrush. Her style uses daily items to create lovely images.

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    13. Alexis Diaz

    A breathtaking artist from Puerto Rico who loves to paint murals. Alexis’s work is featured all over the world.

    14. Murad Osmann

    Murad Osmann is a music video producer, but his claim to fame on Instagram has been his photographs with his girlfriend leading him by her hand.

    15. Simone Bramate

    Simone Bramate is a storyteller who just so happens to take delightful photos as well.

    16. Willie Kessel

    Willie Kessel brings beach life right to your smartphone. Amazing surf and lifestyle images that take your mind off of all of the work and stress in your life.

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    17. Nick Ulivieri

    Nick Ulivieri is a talented photographer who loves to capture the windy city of Chicago and skies, especially during storms. His images are gorgeous and make you realize how wonderful life really is.

    18. Jo Jerry

    Jo Jerry’s landscape photos around Santorini, Greece, make you want to book a flight immediately. The bright colors and simplicity in the images make his photos stand out from the rest.

    19. GoPro

    GoPro uses fan-sourced images on their account that are all captured with a GoPro. Creativity to the max is used in these images and range from the grocery store to incredible surf.

    20. Vin Farrell

    Vin Farrell is a creative who works on the agency side for large clients and has a knack for photography. His iPhone captures amazing aerial images around NYC and the world.

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