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Why We Should Put an End to “Hamburger Management”

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Why We Should Put an End to “Hamburger Management”

Hamburger Management is a shoddy, debased version of real leadership that focuses on just three things: whatever demands least, can be used fastest, and costs least. It thrives wherever organizations seek to meet unrealistic targets with insufficient resources to maximize short-term profits. Indeed, Hamburger Management is short-term by nature, and will habitually sacrifice long-term advantage and value for the immediate gratification of bosses and investors.

To force people to work long hours at high pressure, for little if any additional reward, Hamburger Managers frequently resort to bullying of one kind or another. A survey in Great Britain found that 60% of respondents said that bullying is increasingly common across the UK; and about a third believe that their organization is ineffective at deterring such aggressive behavior. My guess is that most Hamburger Managers don’t even realize that they are acting like bullies. They have been brainwashed by describing their actions as “hard-charging,” “go-getting,” and “tough-minded”—all seen as pluses in the Hamburger Management universe. They were bullied themselves by their own bosses, so they see such behavior as normal.

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Competition is one of the most frequently used approaches to aid in the process of driving staff harder and harder. Organizations like to think of themselves as meritocracies. They believe the ruthless internal competitiveness they stimulate lets the best people rise to the top. If only it were that easy. In Western (and especially American) society, we are brought up to believe that competition is a good way to motivate people, that it guarantees an optimal distribution of resources, and that it builds character. In reality, most people end up labeled as “losers” and become thoroughly demotivated as a result. Even the “winners” suffer. If success is so sweet, failure become a hideous nightmare. Many “high fliers” are filled with anxiety at the mere thought of failure, becoming some of the most superstitious and anxious people around.

All this pressure to deliver the impossible, and do it yesterday, forces people to take short cuts whenever they can. One of the simplest is to hire consultants to help you imitate what you believe others have done. In this way, creativity is excluded from people’s jobs and is no longer seen as an essential part of management or leadership.

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The result of all this Hamburger Management, though it is given fine names like “practical business attitudes” or “getting things done on time, every time,” is to create a workplace that sucks. In another British survey:

  • 20% of respondents say that they are simply bored.
  • Almost a third of those interviewed claim to have no loyalty towards the organization they work for.
  • Almost three-quarters said that they did not believe they were making the most use of their knowledge and skills.
  • When asked if they thought their employer recognized their potential, an overwhelming eight out of 10 said that they didn’t.

We seem to have lost track of the notion that people come to work as people, not as mindless bits and pieces in some vast economic machine. Much of management education sucks as well. Those in charge are afraid that encouraging people to think will also encourage them to think “heresy” and challenge the present way of doing things—their way. (It should—and a very good thing too!) The result is boring mediocrity, based on learning that has nothing to do with business success, and everything to do with maintaining the status quo and minimizing the risk that someone, somewhere will do something new or creative.

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Hamburger Management approaches fail on all counts. People are treated casually, pushed around, driven to exhaustion by continually escalating demands, rarely trusted to do anything without constant “appraisals” and threats, and often forced into producing shoddy work, cutting corners and sailing close to the wind, ethically, just to make this quarter’s numbers.

It’s time to call a halt and get back to working lives that mean something and produce the chance for genuine satisfaction.

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P.S. My new book, Slow Leadership: Civilizing The Organization

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    , was published last week. It’s available at Amazon and all good booksellers. Please take a look. Better still, buy a copy . . . or several!

    Adrian Savage is a writer, an Englishman, and a retired business executive, in that order. He lives in Tucson, Arizona. You can read his other articles at Slow Leadership, the site for everyone who wants to build a civilized place to work and bring back the taste, zest and satisfaction to leadership and life.

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    Last Updated on November 25, 2021

    Protecting Your Online Life With Secure Passwords

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    Protecting Your Online Life With Secure Passwords

    With all of the recent online services and companies falling under attack to hackers in the past few months, it seems only fitting to talk about password creation and management. There are a lot of resources out there discussing this, but it never hurts to revisit this topic time and again because of its importance.

    Password management isn’t necessarily a difficult thing to do, yet it does seem like a bit of an annoyance to most people. When it comes to password management, you will hear the famous line, “I don’t really care about changing my passwords regularly. I have nothing important online anyways.” Let’s see if you have nothing important online when your PayPal account gets taken over because you thought the password “password” was good enough.

    In my opinion, it is an “internet user’s” responsibility to make sure that they keep secure passwords and update them on a regular basis. In this article we will discuss how to make your online presence more secure and keep it secure.

    The easy fundamentals

    First thing is first; creating a strong password.

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    A strong password is a mixture of alpha-numeric characters and symbols, has a good length (hopefully 15 characters or longer), and doesn’t necessarily represent some word or phrase. If the service you are signing up for doesn’t allow passwords over a certain length, like 8 characters, always use the maximum length.

    Here are some examples of strong passwords:
    * i1?,2,2\1′(:-%Y
    * ZQ5t0466VC44PmJ
    * mp]K{ dCFKVplGe]PBm1mKdinLSOoa (30 characters)

    And not so good examples
    * sammy1234
    * password123
    * christopher

    You can check out PC Tools Password Generator here. This is a great way to make up some very strong passwords. Of course the more random passwords are harder to remember, but that is where password management comes into play.

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    Managing your passwords

    I know some people that keep their passwords in an unencrypted text file. That’s not a good idea. I suppose that if you aren’t doing much online and are decent at avoiding viruses and such, it could be OK, but I would never recommend it.

    So, where do you keep your strong passwords for all the services that you visit on a daily basis?

    There are a ton of password safes out there including KeePass, RoboForm, Passpack, Password Safe, LastPass, and 1Password. If and when I recommend any of these I always count on LastPass and 1Password.

    Both LastPass and 1Password offer different entry types for online services logins (PayPal, Twitter, Facebook, Gmail, etc.), credit cards and bank accounts, online identities, and other types of sensitive information. Both have excellent reviews and only differ in a few subtle ways. One of the ways that is more notable is that LastPass keeps your encrypted password Vault online where 1Password allows you to keep it locally or shared through Dropbox. Either way, you are the holder of the encryption keys and both ways are very secure.

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    LastPass and 1Password both offer cross-platform support as well as support for Android and iOS (LastPass even has BlackBerry support). 1Password is a little pricey ($39.99 for either Windows or Mac) where LastPass has free options as well as premium upgrades that allow for mobile syncing.

    Upkeep

    You should probably change your passwords for your “important” accounts at least every 6 weeks. When I say “important” accounts I am referring to ones that you just couldn’t imagine losing access to. For me that would be Gmail, PayPal, eBay, Amazon, all my FTP accounts and hosting accounts, Namecheap, etc. Basically these include any account where financial information could be lost or accessed as well as accounts that could be totally screwed up (like my webserver).

    There is no hard and fast rule to how often you should change your passwords, but 6 to 8 weeks should be pretty good.

    Alternatives

    You may think that all of this is just too much to manage on a daily basis. I will admit it is kind of annoying to have to change your passwords and use a password manager on a daily basis. For those people out there that don’t want to go through all of the hub-bub of super-secure, encrypted, password management, here are a few tips to keep you safe:

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    1. Create a unique and hard to guess “base password” and then a pattern to use for each site you logon onto. For instance a base password could be “Ih2BaSwAa” (this stands for “I have two brothers and sisters who are annoying”). Then you would add something “site specific” to the end of it. For Twitter Ih2BaSwAaTWTTR, Facebook Ih2BaSwAaFCBK, etc. This is sort of unsecure, but probably more secure than 99% of the passwords out there.
    2. Don’t write your passwords down in public places. If you want to keep track of passwords on something written, keep it on you at least. The problem is that if you get your wallet stolen you are still out of luck.
    3. Don’t use the same passwords for every service. I’m not even going to explain this; just don’t do it.

    These are just a few things that can be done rather than keeping your passwords in a management system. Personally, with over 100 entries in my password management system, I couldn’t even dream of doing any other way. But those out there with only a few passwords, having a simpler system may be beneficial.

    So, if you want to be a “responsible internet citizen” or you just don’t want to lose your precious account data, then creating and maintaining strong passwords for your online accounts is a must.

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