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When Does Great Service Happen?

When Does Great Service Happen?

Management covers a lot of ground. Managing with Aloha covers nineteen universal business values, and thus that number, nineteen, is just the beginning when it comes to the different topics people will ask me to speak on. Still, preferences fall along certain lines at any given time, and there are runaway winners when it comes to the hot topics of the day. It’s fascinating to me how these preferences emerge, from market influences to unemployment rates, from ‘trendy’ learning initiatives to stubborn resistance to change.

Chronic frustration is a frequent driver: A few months ago the topic requested most was The Reinvention of Human Resources. Nowadays, it seems nearly everyone is asking me to speak about The Art of Ho‘okipa (hospitality) in Service.

Mediocrity is running rampant in customer service, and people are sick of it. In fact, the alarming trend is that mediocrity is starting to look okay next to the flagrantly bad service examples we keep running into.

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WE WANT GREAT SERVICE! We want it for ourselves as consumers, and we want to be the ones providing it in our businesses, sealing the deal on our competitive advantage in the process. We want better service, we are extremely tired of not getting it, and we are looking for answers as to how we can get it to happen — guaranteed.

So I give the motivational speeches, and I enjoy giving them, optimistically hoping that something will resonate and sink in, for I want great customer service to happen more often too. I want it to happen all the time. Today and for you, without the full-blown 45-minute keynote that normally accompanies it, I can cut to the chase and give you my take on what the answer is, that is, when great service will happen consistently in your company. I think there are only two parts to it, but you need both, not one or the other.

When does great service happen?

1. When you have hired the right people in the first place, and
2. When you take care of them really really well, providing them with a workplace that is as exceptional as the service you expect them to give others.

You can only get great service from people who sincerely and genuinely love giving it, and who love where they work. Read that again; the word is LOVE, not like. We want GREAT service, not just passably good service. Great service only comes from people who are passionate about it.

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Great customer service providers are born and not made. I believe that you can’t train the service gene into someone. You have to find the people who have it, hire them instantly, and then take care of them as the precious gold they are. The people who give us the best service do so because they live to give it. They feel that their own lives are better because they have the opportunity to be of service to their fellow human beings. In Hawaii, we even have a name for these gems of the human race; we call them Mea Ho‘okipa. In old Hawaii, to be called Mea Ho‘okipa was the highest compliment you could receive; serving others was considered noble.

Nobility in Customer Service. What a concept! We need it back. Put the wrong people in the wrong job, and it just isn’t going to happen. The good news is that Mea Ho‘okipa are not that rare. However cease to take EXCEPTIONAL care of those who are in the right job and they have no wellspring to draw from in their own giving. They need to fuel their fire for service giving, and that’s where great managers come in, creating caring workplaces for those who care for the customer.

That’s it. Not a difficult answer. The difficulty is in the execution though, isn’t it.

The other good news? I have faith in you; we can do this.

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Thank you for reading, I’ll be back next Thursday. On every other day, you can visit me on Talking Story, or on www.ManagingWithAloha.com. Aloha!

Rosa Say
Managing with Aloha, Bringing Hawaii’s Universal Values to the Art of Business

Previous Thursday Column: What’s the difference between Mission and Vision?

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Rosa Say

Rosa is an author and blogger who dedicates to helping people thrive in the work and live with purpose.

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Last Updated on February 11, 2021

20 Unusual Uses for Coca-Cola That You’ve Never Considered

20 Unusual Uses for Coca-Cola That You’ve Never Considered

Coca-Cola is an adored product the world over. While keeping yourself in good health means moderating how often you enjoy this drink, Coca-Cola lovers will be happy to hear that there are plenty of uses for the soda pop that don’t involve ingesting it. Impressively, Coca-Cola can be used to help you clean, get rid of rust, and even help maintain your garden. Whether you are looking for a way to finally get rid of those pesky stains, or just want to find new ways to love this drink, these 20 jaw-dropping and unusual uses for Coca-Cola will blow you away.

Kill pests in your garden

Coca-Cola is also an effective pest control method for your garden. To rid yourself of plant munching slugs and snails, pour a small bowl of Coca-Cola and place it near your garden or flowerbeds. The smell will attract these crawling bugs and the drink’s acidity will kill them.

Defrost your windshield

Incredibly, Coca-Cola can also defrost your windscreen in the wintertime. Simply pour Coke liberally across your windshield and wait about a minute. The ice should turn to slush for easy removal.

Clean your pans

Coca-Cola is also useful in the kitchen, especially on burnt pans. For any pan with burnt on messes, pour a can of Coke into the pan and simmer. The mess should easily wipe away. You can also soak kettles and other kitchen items in Coca-Cola to remove scale and build up.

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Clean bugs from your windshield

Another way Coca-Cola can aid in your car care is by removing bugs and gunk from your windshield. Soak a cloth in coke, then rub across your windshield. Just be careful not to get any on your paint job.

Remove rust from your car

Coca-Cola is also useful when removing rust. The simplest method is to dip crumpled tinfoil in Coca-Cola, then give the item a scrub and you should be rust free.

Loosen rusty bolts

Similarly, use Coca-Cola to loosen up a rusty bolt. Simply unscrew the bolt half a turn and pour on Coca-Cola. Let it sit, then give the metal a wipe. The bolt and screws will be one hundred percent in no time.

Remove stains from your fabric

Surprisingly, Coca-Cola is incredibly helpful when removing stains from clothing and fabric. Coke will easily remove grease stains, as well as blood spots. Remember that Coca-Cola itself is brown, so stains on light fabrics might be better removed another way.

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Remove oil spots

Another way to use Coca-Cola is to remove oil stains from cement. Whether it’s your garage or your driveway, soak the stain in Coca-Cola for a few hours then hose off.

Relieve jellyfish stings

Should you be unwilling to neutralize a jellyfish sting the traditional way (with urine) pouring Coca-Cola on the sting will also do the job.

Clean your car engine

Coca-Cola is also an effective ways to clean your car engine. Believe it or not, Coke distributors have reportedly been a fan of this technique for ages. 

Use it in cooking

Coca-Cola is also a fantastic addition to many recipes. Using Coca-Cola to cook pot roast or steaks in will easily tenderize the meat for you. Mixing Coke with ketchup or barbecue sauce also makes for a delightfully sweet glaze.

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Clean your old coins

Another way to use Coke to clean is to soak tarnished coins in the soda. About ten minutes should be enough to get rid of the muck.

Clean your tiles

Incredibly, Coca-Cola can also be applied to tiles to effectively clean grout. Let Coke sit on the tiles that need cleaning for a few minutes, then wipe away.

Supercharge your compost

Coke is also an impressive way to speed up your compost. The sugar in Coca-Cola feeds micro organisms, plus the acidity will help your compost break down faster.

Remove gum from your hair

Coca-Cola can also help you avoid a major hair disaster. If you have gum stuck in your hair, dip the gum into a small bowl of Coke and let it sit for a few minutes. The Coca-Cola breaks down the gum, allowing you to wipe it off.

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Fade unwanted hair dye

Similarly, if you made a mistake with your hair dye, Coca-Cola comes to the rescue. It’s probably best to get in the shower first, then pour Diet Coke over your hair. Let the soda sit for a few minutes, then wash your hair like normal. This method is effective in removing temporary hair dyes, but will likely only fade professionally applied dyes.

Clean marker stains

Coca-Cola is also an easy way to remove marker stains from carpet. Apply a small amount of Coke, scrub the spot, then clean with soapy water. Again, remember that Coca-Cola is brown, so removing stains on white or light-colored carpets might be better achieved with another method.

Clean your toilet

Coca-Cola can also help you clean elsewhere in the house. To easily clean a toilet, pour Coca-Cola all around the bowl and let it sit. There’s no need to scrub, simply flush and your toilet should be sparkling clean.

Feed your plants

Coca-Cola is also a surprising way to add a little extra life to some flowering plants. Particularly with azaleas and gardenias, adding a small amount of Coca-Cola to the soil can deliver nutrients your plant may be low on.

Get rid of bugs at a picnic

The last of our unusual uses for Coca-Cola is to safeguard your picnic or outdoor lunch from pests and wasps. Simply pour a small cup of Coca-Cola and set it out about a half hour before you start to eat. By placing the cup away from your site, bugs will be drawn to the soda and not your lunch.

Featured photo credit: Omer Wazir via flickr.com

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