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Use and Abuses of Jargon

Use and Abuses of Jargon

In “Death Sentences: How Cliches, Weasel Words and Management-Speak Are Strangling Public Language,” Don Watson shows how business BS-speak is invading everything from public schools to churches. An article in Newsweek magazine called “Attack of the Weasel Words,” includes and interview with the author. In it, Watson says:

“We are all customers. Even the CIA talks about having internal clients. I’m quite sure that in another iteration, the Army will talk about enemy clients. Once they decide we’re all customers then the consequences for basic relationships in civil society are not good. I think the old civilities will do, and I don’t know why we all have to be customers, let alone valued customers. It’s even gotten into religion. St. Martin-in-the-Fields [the Anglican church] in London now has a two-point mission statement out front on the wall. Their first point is the duty to God and Christian charity and the second is to provide excellence in hospitality. For [centuries] they’ve been doing charity and now it’s “excellence in hospitality.”

Watson believes people have decided to live in an economy, not a society, and this vague, overblown language has become so commonplace in people’s professional lives they bring it home with them too.

Jargon is addictive. It’s also useful and harmless in its place. That place is among people who share a defined skill or expertise. Within skilled or professional groupings from doctors to plumbers, jargon is a sensible way to discuss things that apply to their sphere of knowledge. Where you can’t explain what you mean succinctly in ordinary language, a special term everyone within that grouping understands becomes essential. As far back as Biblical shepherds and beyond, special terms like “wethers” (castrated male sheep) have been used and accepted. If a doctor speaks to another medic about vasodilation, both know exactly what’s meant.

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The problem we suffer from today, in business and elsewhere, is the use of jargon and consulting BS by people who neither know what they mean precisely, nor expect those they’re speaking to understand them. Indeed, that’s often the point: to use language that you hope makes you sound like an expert before a non-expert audience. It’s become associated with business consultants because so many of that breed pretend to knowledge they don’t have. It’s known as “keeping one step ahead of the client.” As long as you know a fraction more than your client, you’re the expert.

Politics, with its “spin doctors” and PR spokespeople, is another prime source of the spreading tendency to use language to disguise or confuse. So is the need for politicians to hide lazy thinking or addiction to special interests. Since the media are drenched in pundits pretending to knowledge and politicians trying to sound good, while saying nothing dangerous, it’s hardly surprising business-speak and consulting BS is spreading like a pandemic.

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The answer lies in your hands and mine. If we refuse to accept weasel words from others and insist on saying what we mean in plain terms, even marketers (some of the worst offenders) will stop drenching us in BS. It’s because they think consumers are taken in by meaningless claims to be “customer-centric” or “quality driven” that they use these terms. Talk is cheaper than doing anything to improve quality or service. It’s time we made it clear that we’re expensive, and the currency they must use to buy our attention isn’t management-speak or BS. It’s honest, understandable language backed up by clear action.

Adrian Savage is an Englishman and a retired business executive who lives in Tucson, Arizona. You can read his thoughts most days at The Coyote Within and Slow Leadership, the site for anyone who wants to bring back the fun and satisfaction to management work.

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Last Updated on August 6, 2019

Why Do I Procrastinate? 5 Root Causes And How To Tackle Them

Why Do I Procrastinate? 5 Root Causes And How To Tackle Them

Procrastination is something many people can relate to and I, myself, have been there and done that. Yes, I write all about productivity now, but when I first started out on my career path, I would often put off work I didn’t want to do. And most of the time I didn’t even realize I was doing it.

So what changed?

I thought to myself, “why do I procrastinate?” And I started to read a lot of books on productivity, learning a great deal and shifting my mind to the reasons why people procrastinate.

My understanding brought me a new perspective on how to put an end to the action of procrastination.

Procrastination slows your goals and dreams way down. It can create stress and feelings of frustration. It rears its ugly head on a regular basis for a lot of people. This is particularly apparent at work with day-to-day projects and tasks.

But, why do people self-sabotage in this way? Essentially, there are 5 reasons behind procrastination. See if you can identify with any of these in your own work life.

1. The Perfectionist’s Fear

Procrastination is sometimes a subconscious fear of failure.

If you put off a task enough, then you can’t face up to the potential (and usually imagined) negative results. If you’re a stickler for minor details, the stress of getting things ‘just right’ may be too much and cause you to delay continuing the task.

Either way, fear is at the root cause and can sabotage your desire to move forward.

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How to Tackle It?

Try visualizing the completion of your task in a positive way.

For example, you have a presentation that your boss wants you to conduct for a potential client. Visualize yourself standing in the meeting room confident, meeting the eyes of the client and seeing them light up as you explain the concept simply and concisely.

Imagine your boss telling you how great you did and you were the best person for the job. Think about how it would feel to you and focus on this as you move forward with the task.

2. A Dreamer’s Lack of Action

This is a person who is highly creative and has many brilliant ideas but can’t quite seem to bring them to fruition.

The main reason for this is because there’s usually no structure or goal setting involved once the idea has been created. This aimless approach ends up manifesting as a lack of decision-making and significant delays on a project.

How to Tackle It?

Write down a timeline of what you want to achieve and by when. Ideally, do this daily to keep yourself on track and accountable for progression. Creative minds tend to jump from one idea to the next, so cultivating focus is essential.

If you’re designing and creating a new product at work, set out a task list for the week ahead with the steps you want to focus on each day. Doing this ahead of time will stop your mind from wandering across to different ideas.

Learn about how to plan your time and take actions from some of the successful people: 8 Ways Highly Successful People Plan Their Time

3. An Overwhelmed Avoider

This is one of the most common reasons for procrastination; the sheer overwhelm of a daunting task.

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The complexity of a task can cause the brain to lose motivation and avoid doing it altogether choosing instead to stay in its comfort zone.

The search then starts for a more enjoyable task and the harder tasks are put off. This can cause stress and dread when the task inevitably comes up to be completed.

How to Tackle It?

Break the challenge down into smaller tasks and tackle each one individually.

For example, if you have a project that has technical elements to it that you know you’ll find challenging, list each step you need to take in order to complete these difficult elements. Think of ways you can resolve potential hurdles. Perhaps you have a coworker that may have time to help or even consider that the solution may be easier than you initially think. Put each task in order of most daunting to least daunting. Ideally, try to deal with the more challenging parts of each task in the morning so that momentum is created as the tasks get easier through the day.

A reward system will also help you stay motivated so, once completed, you can enjoy your treat of choice.

If you want to know how to better handle your feelings and stay motivated, take a look at my other article: Procrastination Is a Matter of Emotion, Here’s How to Stop It

4. The Busy Bee Who Lacks Prioritization

Either you have too many tasks or don’t truly acknowledge the differing importance of each task. The result? Getting nothing done.

Time is spent switching constantly from one task to another or spending too much time deciding what to do.

How to Tackle It?

It’s all about priorities and choosing important tasks over urgent ones.

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Make sure to question the value and purpose of each task and make a list in order of importance.

For example, throughout your work day, you can waste a lot of time dealing with ‘urgent’ emails from colleagues but, you need to ask yourself if these are more important than working on a task that will affect, say, several office projects at once.

Help yourself to prioritize and set a goal of working through your list over the next few hours reassessing the situation once the time is up.

In my other article, I talk about an effective way to prioritze and achieve more in less time: How to Prioritize Right in 10 Minutes and Work 10X Faster

5. The One with Shiny Object Syndrome (Distraction-Prone)

This is another common cause for procrastination; just simple distraction.

Our brains aren’t wired to focus for long periods of time and it looks for something else. So throw in a bunch of colleagues equally looking for distractions or checking your phone mindlessly, and you’ve got a recipe for ultimate procrastination.

However, this type of procrastination may not always be an unconscious decision to sabotage and put off work. It’s simply a result of your work setup or types of coworkers you have. Only you know the answer to that.

How to Tackle It?

Be mindful of your workspace and potential distractions. Schedule a specific time to converse with your coworkers, put headphones on to minimize listening to what’s going on around you, and switch your phone off.

Aim to do this for 20-30 minutes at a time and then take a break. This will be a much more efficient way of working and getting what you need done. This is also why scheduling down time is so important for productivity.

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Whether this type of procrastination is self-sabotage or being a victim of a distracting environment, either way you can take control.

If you need a little more guidance on how to stay focus, this guide can help you: How to Focus and Maximize Your Productivity (the Definitive Guide)

Bottom Line

I’m going to be bold and assume you identified with at least one of these procrastination pitfalls.

You could be trapped in the endless cycle of procrastination like I was, that is, until I decided to find out my why behind putting off tasks and projects. It was only then that I could implement strategies and move forward in a positive and productive way.

I killed the procrastination monster and so can you. I now complete my tasks more efficiently and completely killed that feeling of stress and falling behind with work that procrastination brings.

I know it’s not easy to stop procrastinating right away, so I also have this complete guide to help you stop it once and for all: Procrastination – A Step-By-Step Guide to Stop Procrastinating

Featured photo credit: Luke Chesser via unsplash.com

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