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Quality Leadership

Quality Leadership

Suppose someone asked you to list the most important qualities you would find in an outstanding leader. What would you say? Toughness? Authority? Decisiveness, perhaps? Tenacity? You could make a case for all of these. Today’s conventional thinking about leadership tends to stress the more active, resolute qualities in a leader. Leaders are expected to get results and remain effective under the constant pressure of globalized markets.

What I want to suggest to you is a little different. The qualities of the strong, Hollywood-style leader may make for good newspaper copy, but they aren’t the ones that will create the kind of leader we really need today. They are too superficial, too much the product of stereotypes. They over-emphasize action and underplay the need for leaders who can go beyond setting a direction to coax the best from everyone around them. For that you need three far less glamorous qualities: restraint, generosity, and mercy.

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Restraint
Lack of restraint is a common failing of nearly all tough, macho leaders. They cannot stop themselves from taking charge. They cannot hold themselves back from making decisions where none are needed, or where any choice will be premature. They interfere constantly with other people’s jobs, micromanaging and over-supervising in their constant need to be doing something—anything—to stay active and involved. When people say a leader like this is “on top of things,” they are more truthful than they realize. She is constantly imposing herself from above where she is not needed.

Leaders need restraint for two reasons: to hold back from rushing into decisions or action when time is needed to wait for the situation to clarify; and to keep from doing things, or making choices, that are the responsibility of their subordinates. Much of the reason why executives today are so over-burdened with work is an inability to delegate. They are so convinced that they must stay on top of everything that they demand to be involved in every decision of any magnitude. The results are simple: Decisions are delayed because the people in charge are overwhelmed; choices are made by those least able to see what is needed, because they are usually furthest from the action; and subordinates’ jobs are reduced to carrying out instructions sent down from on high. Add to all this that many decisions are made that were never needed, and which perhaps made matters worse, and you have the causes of much of today’s high-pressure work environment: Self-inflicted wounds.

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Generosity
Generosity used to be the defining quality of kings and great lords. The word even began by meaning “noble” or “of high birth.” Kings and princes were expected to be generous with gifts, favors, and attention. It was how they held sway over quarrelsome petty nobles without constant fighting. A mean-minded king quickly faced rebellion, or found his nobles transferring their allegiance to a more generous neighbor.

Today’s organizations are much like medieval kingdoms. There are the same petty lordlings, each with his or her own group of followers; the same turf wars and quarrels about influence and status; the same need for each person in charge to be able to rely on the loyalty of followers who have their own concerns about making a living; and the same need for those at the top to practice generosity as a means of holding everything together.

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I don’t simply mean generosity in giving material rewards—though many top executives could benefit from remembering that nobles of the past who enriched themselves at the expense of their followers usually ended up as victims of some palace rebellion. Today’s leaders need especially to be generous with their time, their attention, their recognition of good work, their listening, and their help for everyone around them. The leader’s role is to serve her followers by making sure they have the resources and know-how they need to achieve the objectives laid before them. You cannot do that by sitting in your remote castle on the executive floor, counting your stock options.

Mercy
We all need mercy so often. We need to be forgiven for our mistakes and blemishes; to be given a second chance to get things right; to be saved from the consequences of our own, foolish actions. Mercy has always been seen as a quality of greatness. Ordinary leaders huff and puff and delight in exercising power. Poor leaders go further, seeking to bolster their insecurity by appearing ruthless and punishing every fault. Only great leaders realize that to be merciful is the only true proof of holding authority. And that forgiving people’s honest mistakes and helping them do better next time not only builds a stronger group, but cements their loyalty. Tough, unbending leaders inspire fear. Merciful leaders inspire love. Which is better for motivating people to give their all, even when you are not there to watch them?

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Restraint, generosity, and mercy: Managers who possess all three have the raw material to become truly great leaders. Of course, leaders still need know-how, experience, and some technical skills, but these are rarely in short supply. It is the inner aspect of great leadership that is misunderstood—and rare enough to be worth more than any pile of stock options. The sooner shareholders come to realize that, the sooner we will have organizations everyone can be proud of.

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Adrian Savage is a writer, an Englishman, and a retired business executive, in that order. He lives in Tucson, Arizona. You can read his posts most days at Slow Leadership, the site for everyone who wants to build a civilized place to work and bring back the taste, zest and satisfaction to leadership. He also posts at The Coyote Within.

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Last Updated on July 27, 2020

20 Time Management Tips to Super Boost Your Productivity

20 Time Management Tips to Super Boost Your Productivity

Are you usually punctual or late? Do you finish things within the time you stipulate? Do you hand in your reports/work on time? Are you able to accomplish what you want to do before deadlines? Are you a good time manager?

If your answer is “no” to any of the questions above, that means you’re not managing your time as well as you want. Here are 20 time management tips to help you manage time better:

1. Create a Daily Plan

Plan your day before it unfolds. Do it in the morning or even better, the night before you sleep. The plan gives you a good overview of how the day will pan out. That way, you don’t get caught off guard. Your job for the day is to stick to the plan as best as possible.

Here’s How to Create a To-Do List that Super Boosts Your Productivity.

2. Peg a Time Limit to Each Task

Be clear that you need to finish X task by 10am, Y task by 3pm, and Z item by 5:30pm. This prevents your work from dragging on and eating into time reserved for other activities.

3. Use a Calendar

Having a calendar is the most fundamental step to managing your daily activities. If you use outlook or lotus notes, calendar come as part of your mailing software.

I use it. It’s even better if you can sync your calendar to your mobile phone and other hardwares you use – that way, you can access your schedule no matter where you are. Here’re the 10 Best Calendar Apps to Stay on Track .

Find out more tips about how to use calendar for better time management here: How to Use a Calendar to Create Time and Space

4. Use an Organizer

An organizer helps you to be on top of everything in your life. It’s your central tool to organize information, to-do lists, projects, and other miscellaneous items.

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These Top 15 Time Management Apps and Tools can help you organize better, pick one that fits your needs.

5. Know Your Deadlines

When do you need to finish your tasks? Mark the deadlines out clearly in your calendar and organizer so you know when you need to finish them.

But make sure you don’t make these 10 Common Mistakes When Setting Deadlines.

6. Learn to Say “No”

Don’t take on more than you can handle. For the distractions that come in when you’re doing other things, give a firm no. Or defer it to a later period.

Leo Babauta, the founder of Zen Habits has some great insights on how to say no: The Gentle Art of Saying No

7. Target to Be Early

When you target to be on time, you’ll either be on time or late. Most of the times you’ll be late. However, if you target to be early, you’ll most likely be on time.

For appointments, strive to be early. For your deadlines, submit them earlier than required.

Learn from these tips about how to prepare yourself to be early, instead of just in time.

8. Time Box Your Activities

This means restricting your work to X amount of time. Why time boxing is good for you? Here’re 10 reasons why you should start time-boxing.

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You can also read more about how to do time boxing here: Get What Matters Done by Scheduling Time Blocks

9. Have a Clock Visibly Placed Before You

Sometimes we are so engrossed in our work that we lose track of time. Having a huge clock in front of you will keep you aware of the time at the moment.

10. Set Reminders 15 Minutes Before

Most calendars have a reminder function. If you have an important meeting to attend, set that alarm 15 minutes before.

You can learn more about how reminders help you remember everything in this article: The Importance of Reminders (And How to Make a Reminder That Works)

11. Focus

Are you multi-tasking so much that you’re just not getting anything done? If so, focus on just one key task at one time. Multitasking is bad for you.

Close off all the applications you aren’t using. Close off the tabs in your browser that are taking away your attention. Focus solely on what you’re doing. You’ll be more efficient that way.

Lifehack’s CEO has written a definitive guide on how to focus, learn the tips: How to Focus and Maximize Your Productivity (the Definitive Guide)

12. Block out Distractions

What’s distracting you in your work? Instant messages? Phone ringing? Text messages popping in?

I hardly ever use chat nowadays. The only times when I log on is when I’m not intending to do any work. Otherwise it gets very distracting.

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When I’m doing important work, I also switch off my phone. Calls during this time are recorded and I contact them afterward if it’s something important. This helps me concentrate better.

Find more tips on how to minimize distractions to achieve more in How to Minimize Distraction to Get Things Done

13. Track Your Time Spent

When you start to track your time, you’re more aware of how you spend your time. For example, you can set a simple countdown timer to make sure that you finish a task within a period of time, say 30 minutes or 1 hour. The time pressure can push you to stay focused and work more efficiently.

You can find more time tracking apps here and pick one that works for you.

14. Don’t Fuss About Unimportant Details

You’re never get everything done in exactly the way you want. Trying to do so is being ineffective.

Trying to be perfect does you more harm than good, learn here about how perfectionism kills your productivity and how to ditch the perfectionism mindset.

15. Prioritize

Since you can’t do everything, learn to prioritize the important and let go of the rest.

Apply the 80/20 principle which is a key principle in prioritization. You can also take up this technique to prioritize everything on your plate: How to Prioritize Right in 10 Minutes and Work 10X Faster

16. Delegate

If there are things that can be better done by others or things that are not so important, consider delegating. This takes a load off and you can focus on the important tasks.

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When you delegate some of your work, you free up your time and achieve more. Learn about how to effectively delegate works in this guide: How to Delegate Work (the Definitive Guide for Successful Leaders)

17. Batch Similar Tasks Together

For related work, batch them together.

For example, my work can be categorized into these core groups:

  1. writing (articles, my upcoming book)
  2. coaching
  3. workshop development
  4. business development
  5. administrative

I batch all the related tasks together so there’s synergy. If I need to make calls, I allocate a time slot to make all my calls. It really streamlines the process.

18. Eliminate Your Time Wasters

What takes your time away your work? Facebook? Twitter? Email checking? Stop checking them so often.

One thing you can do is make it hard to check them – remove them from your browser quick links / bookmarks and stuff them in a hard to access bookmarks folder. Replace your browser bookmarks with important work-related sites.

While you’ll still checking FB/Twitter no doubt, you’ll find it’s a lower frequency than before.

19. Cut off When You Need To

The number one reason why things overrun is because you don’t cut off when you have to.

Don’t be afraid to intercept in meetings or draw a line to cut-off. Otherwise, there’s never going to be an end and you’ll just eat into the time for later.

20. Leave Buffer Time In-Between

Don’t pack everything closely together. Leave a 5-10 minute buffer time in between each tasks. This helps you wrap up the previous task and start off on the next one.

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Featured photo credit: Unsplash via unsplash.com

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