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Opening Your Mind

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Opening Your Mind

There’s a common saying that human beings were given two ears (and two eyes), but only one mouth to show that they should listen (and look) at least twice as much as they speak. I think that for managers and leaders that ratio is far too low. Looking and listening should happen maybe ten or more times for every time you open your mouth to make some pronouncement or decision. Yet in our rushed, stressed, action-obsessed corporate cultures, it sometimes seems that leaders speak at least ten times as often as they listen. Is it any wonder that so much time and effort is wasted in mistakes and false starts?

A leader who is out of touch is a liability to everyone, including him or herself. A manager with a closed mind is like a ship sailing at full speed for the rocks. More mistakes and losses are caused by people who have closed minds and open mouths that by all kinds of incompetence. I think rather few managers and leaders today lack enough competence. Mostly they are well-trained and highly skilled in their specialist areas. Where many are grossly deficient is in being sufficiently open-minded and willing to listen. All their skill and experience goes to waste as a result.

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Then there’s arrogance: being too proud and full of yourself to listen to anyone except a small clique of chosen associates (and sometimes not even to them). That trait is a certain killer. There are always people who will encourage you to tune out the rest of the world and listen only to them. The trouble is that they nearly always have a hidden agenda and a strong attachment to their own self-interest. A manager who surrounds him or herself with people like this is playing an extremely risky game. You may boost your ego still further (such sycophants are expert at polishing the boss’s ego), but the price you will pay is being cut off from reality and fed a constant diet of warped data that suits the interests of your minders.

Successful leaders understand that it is never anyone else’s responsibility to save them from becoming blinded by ignorance and surrounded by minders and toadies. That is their job alone, and they make it their highest priority. If the data reaching you is wrong, limited, out-of-date, or twisted and censored by others, any decisions you make will be as poor as the data they are based on.

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How do successful leaders behave?

  • They seek out the information they need. They don’t rely on others to bring it to their attention.
  • The know that the more glib, polished, and authoritative the person speaking, the more closely he or she should be questioned. Confidence tricksters and sharp salespeople are very persuasive and articulate. The person who knows the truth may not be either, but is still the only one worth hearing.
  • They never judge the worth of a piece of information by the status of the person they get it from, only by its reliability and importance.
  • They know that laziness in seeking out and testing information opens the door to being manipulated by those who are devoted to self-interest and not to the truth.
  • They never make a final decision until they must. Until then, they keep their minds, ears, and eyes open and alert to possible changes that would require a different choice.
  • They value evidence above convenience.
  • They know judgment and emotions are poor bedfellows.
  • They are aware of their own biases and take care to allow for them in making a decision.
  • They may have strong opinions, but they hold to them very lightly. They never cling to any opinion when the evidence is pointing another way, and they drop it instantly if it proves unsound.
  • They use at least 80% of their time to look, listen, explore, analyze, reflect, and consider. Only then do they speak.

Look around you at all the people with their mouths constantly open, and their minds,eyes, and ears tightly shut to anything that doesn’t immediately support the opinions they are so eager to proclaim. That’s how many fools there are in the world. Sadly, many of them hold important positions of leadership too. Just don’t join them. They are headed for certain disaster.

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Adrian Savage is a writer, an Englishman, and a retired business executive, in that order. He lives in Tucson, Arizona. You can read his posts most days at Slow Leadership, the site for everyone who wants to build a civilized place to work and bring back the taste, zest and satisfaction to leadership.

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Last Updated on November 25, 2021

Protecting Your Online Life With Secure Passwords

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Protecting Your Online Life With Secure Passwords

With all of the recent online services and companies falling under attack to hackers in the past few months, it seems only fitting to talk about password creation and management. There are a lot of resources out there discussing this, but it never hurts to revisit this topic time and again because of its importance.

Password management isn’t necessarily a difficult thing to do, yet it does seem like a bit of an annoyance to most people. When it comes to password management, you will hear the famous line, “I don’t really care about changing my passwords regularly. I have nothing important online anyways.” Let’s see if you have nothing important online when your PayPal account gets taken over because you thought the password “password” was good enough.

In my opinion, it is an “internet user’s” responsibility to make sure that they keep secure passwords and update them on a regular basis. In this article we will discuss how to make your online presence more secure and keep it secure.

The easy fundamentals

First thing is first; creating a strong password.

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A strong password is a mixture of alpha-numeric characters and symbols, has a good length (hopefully 15 characters or longer), and doesn’t necessarily represent some word or phrase. If the service you are signing up for doesn’t allow passwords over a certain length, like 8 characters, always use the maximum length.

Here are some examples of strong passwords:
* i1?,2,2\1′(:-%Y
* ZQ5t0466VC44PmJ
* mp]K{ dCFKVplGe]PBm1mKdinLSOoa (30 characters)

And not so good examples
* sammy1234
* password123
* christopher

You can check out PC Tools Password Generator here. This is a great way to make up some very strong passwords. Of course the more random passwords are harder to remember, but that is where password management comes into play.

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Managing your passwords

I know some people that keep their passwords in an unencrypted text file. That’s not a good idea. I suppose that if you aren’t doing much online and are decent at avoiding viruses and such, it could be OK, but I would never recommend it.

So, where do you keep your strong passwords for all the services that you visit on a daily basis?

There are a ton of password safes out there including KeePass, RoboForm, Passpack, Password Safe, LastPass, and 1Password. If and when I recommend any of these I always count on LastPass and 1Password.

Both LastPass and 1Password offer different entry types for online services logins (PayPal, Twitter, Facebook, Gmail, etc.), credit cards and bank accounts, online identities, and other types of sensitive information. Both have excellent reviews and only differ in a few subtle ways. One of the ways that is more notable is that LastPass keeps your encrypted password Vault online where 1Password allows you to keep it locally or shared through Dropbox. Either way, you are the holder of the encryption keys and both ways are very secure.

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LastPass and 1Password both offer cross-platform support as well as support for Android and iOS (LastPass even has BlackBerry support). 1Password is a little pricey ($39.99 for either Windows or Mac) where LastPass has free options as well as premium upgrades that allow for mobile syncing.

Upkeep

You should probably change your passwords for your “important” accounts at least every 6 weeks. When I say “important” accounts I am referring to ones that you just couldn’t imagine losing access to. For me that would be Gmail, PayPal, eBay, Amazon, all my FTP accounts and hosting accounts, Namecheap, etc. Basically these include any account where financial information could be lost or accessed as well as accounts that could be totally screwed up (like my webserver).

There is no hard and fast rule to how often you should change your passwords, but 6 to 8 weeks should be pretty good.

Alternatives

You may think that all of this is just too much to manage on a daily basis. I will admit it is kind of annoying to have to change your passwords and use a password manager on a daily basis. For those people out there that don’t want to go through all of the hub-bub of super-secure, encrypted, password management, here are a few tips to keep you safe:

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  1. Create a unique and hard to guess “base password” and then a pattern to use for each site you logon onto. For instance a base password could be “Ih2BaSwAa” (this stands for “I have two brothers and sisters who are annoying”). Then you would add something “site specific” to the end of it. For Twitter Ih2BaSwAaTWTTR, Facebook Ih2BaSwAaFCBK, etc. This is sort of unsecure, but probably more secure than 99% of the passwords out there.
  2. Don’t write your passwords down in public places. If you want to keep track of passwords on something written, keep it on you at least. The problem is that if you get your wallet stolen you are still out of luck.
  3. Don’t use the same passwords for every service. I’m not even going to explain this; just don’t do it.

These are just a few things that can be done rather than keeping your passwords in a management system. Personally, with over 100 entries in my password management system, I couldn’t even dream of doing any other way. But those out there with only a few passwords, having a simpler system may be beneficial.

So, if you want to be a “responsible internet citizen” or you just don’t want to lose your precious account data, then creating and maintaining strong passwords for your online accounts is a must.

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