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On Ho‘ohiki: Keeping your promises

On Ho‘ohiki: Keeping your promises

Aloha, let’s manage with aloha: Work well, live well.

This is a short and sweet post folks, but it’s important.

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You should consider your credibility and your reputation with keeping your word to be one of the defining hallmarks of your character.

However life happens. There will be times when you’ve fallen short of delivering on a commitment you made.

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What is the best way to make up for it when this happens?

    Own up to it, and let the person who had the expectation of you know that it didn’t happen (or won’t be happening when expected) if they haven’t discovered it on their own yet. Let them hear it from you and not someone else.

    Apologize, and simply acknowledge that the present situation is not the best state of affairs. They don’t want to hear your excuses and justifications— even when they are valid. However if they do ask why, this is a time for the truth, and for humility. What they do want to hear from you next, is that you will still

    Take care of it, and soon. Your apology doesn’t negate the fact that something still has to get done. Make a new agreement on when you’ll deliver, make sure it happens (i.e. be smart about that new agreement) and when you do deliver,

    Add more value
    . You’ve now got to make your delivery exceptional somehow. Get your cues from the other person, and ask them if there is anything else you can do.

Thank you for reading, I’ll be back next Thursday. On every other day, you can visit me on Talking Story. Aloha!
Rosa Say
Previous Thursday Column: Think “Learning” for a Better Budget.
Managing with Aloha, Bringing Hawaii’s Universal Values to the Art of Business

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Rosa Say

Rosa is an author and blogger who dedicates to helping people thrive in the work and live with purpose.

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Last Updated on August 26, 2019

The Lifehack Show Episode 6: On Friendship and Belonging

The Lifehack Show Episode 6: On Friendship and Belonging

In this episode, we talk with Dr. Kyler Shumway, Doctor of Clinical Psychology and author of The Friendship Formula: How to Say Goodbye to Loneliness and Discover Deeper Connection. In his earlier years, Dr. Shumway was a target of bullying; he also found himself plagued with social anxiety, which he still battles today, yet also uses as an empowering guide to help others overcome social anxiety and form solid, lasting friendships within their own lives.

Dr. Shumway is an advocate for friendship and believes that: “… together, we can bring an end to the bullying problem by breaking the chain of suffering, daring to be different, and creating a world where everyone belongs.”

 

    Dr. Kyler Shumway

     

    Episode 5: On Friendship and Belonging

    Also available on Apple Podcasts and Google Podcasts.

    View on YouTube

    Featured photo credit: Matheus Ferrero via unsplash.com

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