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On Ho‘ohiki: Keeping your promises

On Ho‘ohiki: Keeping your promises

Aloha, let’s manage with aloha: Work well, live well.

This is a short and sweet post folks, but it’s important.

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You should consider your credibility and your reputation with keeping your word to be one of the defining hallmarks of your character.

However life happens. There will be times when you’ve fallen short of delivering on a commitment you made.

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What is the best way to make up for it when this happens?

    Own up to it, and let the person who had the expectation of you know that it didn’t happen (or won’t be happening when expected) if they haven’t discovered it on their own yet. Let them hear it from you and not someone else.

    Apologize, and simply acknowledge that the present situation is not the best state of affairs. They don’t want to hear your excuses and justifications— even when they are valid. However if they do ask why, this is a time for the truth, and for humility. What they do want to hear from you next, is that you will still

    Take care of it, and soon. Your apology doesn’t negate the fact that something still has to get done. Make a new agreement on when you’ll deliver, make sure it happens (i.e. be smart about that new agreement) and when you do deliver,

    Add more value
    . You’ve now got to make your delivery exceptional somehow. Get your cues from the other person, and ask them if there is anything else you can do.

Thank you for reading, I’ll be back next Thursday. On every other day, you can visit me on Talking Story. Aloha!
Rosa Say
Previous Thursday Column: Think “Learning” for a Better Budget.
Managing with Aloha, Bringing Hawaii’s Universal Values to the Art of Business

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Last Updated on July 25, 2018

Finding Your Inside Time

Finding Your Inside Time

An old article that is worth mentioning is called Finding Your Inside Time by David Allen.

David talks about his style on capturing your life details within a journal. By writing every action required items into your journal, you will have more freedom from detaching yourself from all those pressures. He says keeping a journal is like a core dump which can act as your stress release and spiritual in-basket:

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Just making a free-form list of all the things you have attention on is a form of journaling and is at least momentarily liberating. On the most mundane level, it is capturing all of the “oh, yeah, I need to …” stuff—phone calls to make, things to get at the store, things to talk to your boss or your assistant about, etc. At this level, it doesn’t usually make for a very exciting or interesting experience—just a necessary one to clear the most obvious cargo on the deck.

I often use my journal for “core-dumping” the subtler and more ambiguous things rattling around in my psyche. It’s like doing a current-reality inventory of the things that really have my attention—the big blips on my internal radar. These can be either negative or positive, like relationship issues, career decisions or unexpected events that have created disturbances or new opportunities. Sometimes core-dumping is the best way to get started when nothing else is flowing—just an objectification of what is on my internal landscape.

This is a key point that David has emphasized in his book Getting Things Done: The Art of Stress-Free Productivity – and it is one of the effective tools that I use daily.

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Finding Your Inside Time – [Writers Digest]

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Featured photo credit: Unsplash via unsplash.com

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