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Motives, Manipulation and Morality

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Motives, Manipulation and Morality

I’ve been thinking a lot this week about why people do things, and what they have in mind when they ask others to act in a particular way. It’s common to find that what people say is the reasoning behind their actions or requests isn’t the real motivation for either. I may do or say something that I claim is aimed at helping a colleague, but my real reasoning is that it will make me look good in the boss’s eyes. People make many requests that have ulterior, hidden motives. They often say things to manipulate others to do what they want. Internally, it’s called office politics, externally it’s called selling.

Questions of motivation and manipulation are important because they can undermine any leader’s authority. Leadership is an activity that comes with profound ethical and moral strings attached. You can try to deny or ignore them, but they’re still there. Doing the right thing from the wrong motives is a form of dishonesty that people nose out very rapidly.

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I’ll start with the second point. It seems more and more organizations are establishing policies designed to help people create a better work/life balance. At the same time, survey results show people are working just as hard, and many employees are convinced that taking advantage of these new policies will harm their careers.

How can this be? The answer, of course, is doing the right thing from the wrong motives. Where organizations introduce policies to look good, but don’t really believe in them, it swiftly becomes obvious the policies are only for show. You take advantage of them at your peril. It’s much the same when managers make cosmetic changes based on the hope they will make employees feel better and they’ll work harder as a result. That’s manipulation and people resent it. The only acceptable reason—the only honest reason—for doing the right thing is that it’s the right thing to do, regardless of any other benefits or drawbacks. Helping people gain better work/life balance is the right thing to do. Punishing them for taking you up on your offer, or doing it only in the belief that people will be grateful and give you more work in return, reveal base motivations behind seemingly generous actions.

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That brings me back to the first point.

There’s a kind of leadership attitude I call “business fundamentalism.” Like all other kinds of fundamentalism, it’s one-sided, dogmatic, conservative and intolerant of questioning. It’s proponents believe business decisions should be based solely on economic factors. For them, anything else is impractical.

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The essence of fundamentalism is believing there is only one way—the one you favor—and rejecting anything (and anyone) that suggests other possibilities might be worth exploring. Business fundamentalists see little or no moral aspect to business decisions, even those that affect the lives of other people. They may even have current company law on their side, through its assumption of a financial duty to shareholders to maximize their returns.

This seems to me to be blinkered and inadequate. Leadership is about making decisions, and where there is a decision, there is a question of right and wrong. You cannot remove the ethical and moral aspects from leadership. Even supposedly hard-headed financial decisions come with ethical questions attached. Is it right to abandon a pension scheme, even though doing so will cut out millions of dollars in costs and help the organization survive in better shape? Is it moral to send jobs overseas and lay off higher-paid workers at home? No one doubts the financial benefits, at least in the short term, but are finances the only consideration? Should an assumed duty to maximize shareholder returns override one’s moral duty to employees and the wider community?

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I’ll let you decide which side you want to come down on in this debate.

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Adrian Savage is a writer, an Englishman and a retired business executive. He lives in Tucson, Arizona. You can read his serious thoughts most days at Slow Leadership, the site for everyone who wants to bring back the taste, zest and satisfaction to leadership; and his crazier ones at The Coyote Within.

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Last Updated on November 25, 2021

Protecting Your Online Life With Secure Passwords

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Protecting Your Online Life With Secure Passwords

With all of the recent online services and companies falling under attack to hackers in the past few months, it seems only fitting to talk about password creation and management. There are a lot of resources out there discussing this, but it never hurts to revisit this topic time and again because of its importance.

Password management isn’t necessarily a difficult thing to do, yet it does seem like a bit of an annoyance to most people. When it comes to password management, you will hear the famous line, “I don’t really care about changing my passwords regularly. I have nothing important online anyways.” Let’s see if you have nothing important online when your PayPal account gets taken over because you thought the password “password” was good enough.

In my opinion, it is an “internet user’s” responsibility to make sure that they keep secure passwords and update them on a regular basis. In this article we will discuss how to make your online presence more secure and keep it secure.

The easy fundamentals

First thing is first; creating a strong password.

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A strong password is a mixture of alpha-numeric characters and symbols, has a good length (hopefully 15 characters or longer), and doesn’t necessarily represent some word or phrase. If the service you are signing up for doesn’t allow passwords over a certain length, like 8 characters, always use the maximum length.

Here are some examples of strong passwords:
* i1?,2,2\1′(:-%Y
* ZQ5t0466VC44PmJ
* mp]K{ dCFKVplGe]PBm1mKdinLSOoa (30 characters)

And not so good examples
* sammy1234
* password123
* christopher

You can check out PC Tools Password Generator here. This is a great way to make up some very strong passwords. Of course the more random passwords are harder to remember, but that is where password management comes into play.

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Managing your passwords

I know some people that keep their passwords in an unencrypted text file. That’s not a good idea. I suppose that if you aren’t doing much online and are decent at avoiding viruses and such, it could be OK, but I would never recommend it.

So, where do you keep your strong passwords for all the services that you visit on a daily basis?

There are a ton of password safes out there including KeePass, RoboForm, Passpack, Password Safe, LastPass, and 1Password. If and when I recommend any of these I always count on LastPass and 1Password.

Both LastPass and 1Password offer different entry types for online services logins (PayPal, Twitter, Facebook, Gmail, etc.), credit cards and bank accounts, online identities, and other types of sensitive information. Both have excellent reviews and only differ in a few subtle ways. One of the ways that is more notable is that LastPass keeps your encrypted password Vault online where 1Password allows you to keep it locally or shared through Dropbox. Either way, you are the holder of the encryption keys and both ways are very secure.

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LastPass and 1Password both offer cross-platform support as well as support for Android and iOS (LastPass even has BlackBerry support). 1Password is a little pricey ($39.99 for either Windows or Mac) where LastPass has free options as well as premium upgrades that allow for mobile syncing.

Upkeep

You should probably change your passwords for your “important” accounts at least every 6 weeks. When I say “important” accounts I am referring to ones that you just couldn’t imagine losing access to. For me that would be Gmail, PayPal, eBay, Amazon, all my FTP accounts and hosting accounts, Namecheap, etc. Basically these include any account where financial information could be lost or accessed as well as accounts that could be totally screwed up (like my webserver).

There is no hard and fast rule to how often you should change your passwords, but 6 to 8 weeks should be pretty good.

Alternatives

You may think that all of this is just too much to manage on a daily basis. I will admit it is kind of annoying to have to change your passwords and use a password manager on a daily basis. For those people out there that don’t want to go through all of the hub-bub of super-secure, encrypted, password management, here are a few tips to keep you safe:

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  1. Create a unique and hard to guess “base password” and then a pattern to use for each site you logon onto. For instance a base password could be “Ih2BaSwAa” (this stands for “I have two brothers and sisters who are annoying”). Then you would add something “site specific” to the end of it. For Twitter Ih2BaSwAaTWTTR, Facebook Ih2BaSwAaFCBK, etc. This is sort of unsecure, but probably more secure than 99% of the passwords out there.
  2. Don’t write your passwords down in public places. If you want to keep track of passwords on something written, keep it on you at least. The problem is that if you get your wallet stolen you are still out of luck.
  3. Don’t use the same passwords for every service. I’m not even going to explain this; just don’t do it.

These are just a few things that can be done rather than keeping your passwords in a management system. Personally, with over 100 entries in my password management system, I couldn’t even dream of doing any other way. But those out there with only a few passwords, having a simpler system may be beneficial.

So, if you want to be a “responsible internet citizen” or you just don’t want to lose your precious account data, then creating and maintaining strong passwords for your online accounts is a must.

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