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How to Manage a Staff That’s Overworked

How to Manage a Staff That’s Overworked
    overworked from Vinet_ on flickr

    There are few managers out there today who are not coping with this issue.  Many of us are working on departments that are expected to be more productive with a lower headcount.  However, when your staff begins to complain that they’re overworked, you have received a dangerous signal that they are burning out and may look elsewhere when the market improves.

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    Stop the Fire Hose

    A good first step in managing your team’s workload is to sit down with each employee individually and list the tasks they should be completing on a daily basis.  Note who is authorized to delegate work to them, and the type of assignments they should be prepared to accept both from you and your fellow managers.   If there are assignments coming in to the employee that you don’t feel they should be working on, take it up with the other manager so that the employee is not caught in the middle.

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    Help Them Prioritize

    In the event that the employee is overwhelmed with tasks that are in their jurisdiction, help them prioritize the ones that are most important and backburner the others.  Encourage the employee to be open and honest with you about whether or not your expectations and timelines are reasonable.  Make sure they have the tools necessary to do their jobs well, and that you try to clear obstacles from their path.  If the job itself is causing burnout, switch things up as much as you can, and support your staff taking on new and varied responsibilities.

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    Encourage Work/Life Balance

    It helps to reassure your staff that work will always be there, and that they should devote energy to their lives outside of work.  As long as they are getting results, don’t balk if they leave early to hit the gym or take a class.  Don’t forget to model work/life balance as much as you can, because if your employees see that you devote adequate time to your personal life, they will be more likely to follow suit.

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    Provide Appropriate R&R (Rewards and Recognition)

    When your staff is worked to the bone, your first instinct might be to pay them more to keep them going.  In the absence of a formal raise, which may only be given at a certain time of year, you look to the bonus.  Surprisingly, though, most organizational psychologists will tell you that money is not a top employee motivator and that you should make an effort to customize rewards and recognition to the individual.  This might take the form of a comp day or a dinner out on the company, or even just a thoughtful e-mail.

     Celebrate Achievement

    Your reports may be the type to appreciate organization-wide recognition, so consider making use of your company’s “employee of the month” program or annual award ceremony.  If an employee successfully finishes a project, put an announcement on the Intranet site or in the e-newsletter, and plan an impromptu celebration.  Also, build in opportunities to acknowledge everyone on the team by writing down the dates of your employees’ birthdays and work anniversaries and taking time out of the business day to observe them.

    Finally, it can never hurt to stop by your employee’s office every so often and reiterate your thanks for how hard they’ve worked during a hectic time.  By showing that you care about them and vocalizing your appreciation, they will likely continue to perform well and stay loyal to you when the tide turns.

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    Last Updated on October 15, 2019

    How to Plan Your Life Goals and Actually Achieve Them in 7 Simple Steps

    How to Plan Your Life Goals and Actually Achieve Them in 7 Simple Steps

    Where do you want to be 5 years from now, 10 years from now, or even this time next year? These places are your goal destinations and although you might know that you don’t want to be standing still in the same place as you are now, it’s not always easy to identify what your real goals are.

    Many people think that setting a goal destination is having a dream that is there in the far distant future but will never be attained. This proves to be a self-fulfilling prophesy because of two things:

    Firstly, that the goal isn’t specifically defined enough in the first place; and secondly, it remains a remote dream waiting for action which is never taken.

    Defining your goal destination is something that you need to take some time to think carefully about. The following steps on how to plan your life goals should get you started on a journey to your destination:

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    1. Make a list of your goal destinations

    Goal destinations are the things that are important to you. Another word for them would be ambitions, but ambitions sound like something which outside of your grasp, whereas goal destinations are certainly achievable if you are willing to put in the effort working towards them.

    So what do you really want to do with your life? What are the main things that you would like to accomplish with your life? What is it that you would really regret not doing if you suddenly found you had a limited amount of time left on the earth?

    Each of these things is a goal. Define each goal destination in one sentence.

    If any of these goals is a stepping stone to another one of the goals, take it off this list as it isn’t a goal destination.

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    2. Think about the time frame to have the goal accomplished

    This is where the 5 year, 10 year, next year plan comes into it.

    Some goals will have a “shelf life” because of age, health, finance, etc, whereas others will be up to you as to when you would like to achieve them by.

    3. Write down your goals clearly

    Write each goal destination at the top of a new piece of paper.

    For each goal, write down what is it that you need and don’t have now that will allow you achieve that goal. This could be some kind of education, career change, finance, a new skill, etc. Any “stepping stone” goals you removed will fit into this exercise. If any of these smaller “goals” have sub-goals, go through the same process with these so that you have precise action points to work with.

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    4. Write down what you need to do for each goal

    Under each item listed, write down the things that you will need to do in order to complete each of the steps required to complete the goal. 

    These items will become a check-list. They are a tangible way of checking how you are progressing towards reaching your goal destinations. A record of your success!

    5. Write down your timeframe with specific and realistic dates

    Using the time frames you created, on each goal destination sheet write down the year in which you will complete the goal by.

    For any goal which has no fixed completion date, think about when you would like to have accomplished it by and use that as your destination date.

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    Work within the time frames for each goal destination, make a note of realistic dates by which you will complete each of the small steps.

    6. Schedule your to-dos

    Now take an overview of all your goal destinations and make a schedule of what you need to do this week, this month, this year – in order to progress along the road towards your goal destinations.

    Write these action points on a schedule so that you have definite dates on which to do things.

    7. Review your progress

    At the end of the year, review what you have done this year, mark things off the check-lists for each goal destination and write up the schedule with the action points you need for the next year.

    Although it may take you several years to, for example, get the promotion you desire because you first need to get the MBA which means getting a job with more money to allow you to finance a part-time degree course, you will ultimately be successful in achieving your goal destination because you have planned out not only what you want, but how to get it, and have been pro-active towards achieving it.

    Featured photo credit: Debby Hudson via unsplash.com

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